Mid Office QC Automation Specialist, Up to £50k, London

Our client is an expanding Travel Management Agency based in Central London that provide nimble teams to service their client accounts. They are looking for an experienced Mid-Office Automation and QC Specialist who will be responsible for the configuration of systems ensuring Mid-office works seamlessly with the Point of Sale tools and Back-Office. The role will require hands on involvement in building QC checks, identify opportunities to improve current procedures, and work with other departments to identify issues and roll out new functionalities.

The responsibilities of the Mid Office & QC Automation Specialist are:

• Build and maintain mid-office QC check routines
• Provide support to Ops and Accounts for PNR errors
• Have a good understanding of point of sale QC tools and scripts
• Work closely with internal stakeholders to identify QC requirements
• Document all existing and new QC processes
• Periodically review QC and support processes and implement updates and changes if necessary
• Provide key staff and management with regular updates
• Test and implement new functionalities
• Manage expectations and influence stakeholders across the business

Knowledge and experience of the Mid-office & QC Automation Specialist are:

• At least 3 years experience in supporting and implementing a mid office QC system, e.g. GDSX, Compleat, or iQCX
• Understanding of webservices and xml
• Ability to manage multiple projects and set priorities
• A good understanding of the role of a TMC in business travel
• Excellent written and verbal communication skills
• Ability to systematically analyse errors and find /suggest solutions

To apply for the Mid-office & QC Automation Specialist, please click on the link below:

Mid Office QC Automation Specialist, Up to £50k, London

Our client is an expanding Travel Management Agency based in Central London that provide nimble teams to service their client accounts. They are looking for an experienced Mid-Office Automation and QC Specialist who will be responsible for the configuration of systems ensuring Mid-office works seamlessly with the Point of Sale tools and Back-Office. The role will require hands on involvement in building QC checks, identify opportunities to improve current procedures, and work with other departments to identify issues and roll out new functionalities.

The responsibilities of the Mid Office & QC Automation Specialist are:

• Build and maintain mid-office QC check routines
• Provide support to Ops and Accounts for PNR errors
• Have a good understanding of point of sale QC tools and scripts
• Work closely with internal stakeholders to identify QC requirements
• Document all existing and new QC processes
• Periodically review QC and support processes and implement updates and changes if necessary
• Provide key staff and management with regular updates
• Test and implement new functionalities
• Manage expectations and influence stakeholders across the business

Knowledge and experience of the Mid-office & QC Automation Specialist are:

• At least 3 years experience in supporting and implementing a mid office QC system, e.g. GDSX, Compleat, or iQCX
• Understanding of webservices and xml
• Ability to manage multiple projects and set priorities
• A good understanding of the role of a TMC in business travel
• Excellent written and verbal communication skills
• Ability to systematically analyse errors and find /suggest solutions

To apply for the Mid-office & QC Automation Specialist, please click on the link below:

DIGITAL IMPLEMENTATION SPECIALIST
£45,000- £55,000
SOUTH WEST LONDON

Online market place seeking an implementation specialist to own the tagging and tracking of their new features and functionalities.

THE COMPANY:

This dynamic online market place is looking for an digital implementation specialist to sit in the digital analytics team and will be solely doing all the implementation. The technical specialist will report to the head of data and will have the scope to build out and make the role their own.

THE ROLE:

• You will be responsible for the setup and ongoing maintenance of the analytics tracking using Tag management systems
• You will work with several teams in implementing the tagging and tracking for all their eCommerce platforms.
• You will need to have a clear understanding of reporting requirements and translate into tagging requirements

YOUR SKILLS AND EXPERIENCE:

The Implementation Analyst will have the following skills and experience:

• Significant experience with Tag Management Systems - Google Tag Management and Tealium, Dynamic Tag Manager
• Proven commercial experience with JavaScript, HTML
• Proven web analytics experience - Google Analytics/GA360, Adobe Analytics, SQL, R, Python

THE BENEFITS:

Up to £55,000pa (depending on experience)

HOW TO APPLY:

Please register your interest by sending your CV to Kirsten Swanepoel via the Apply link on this page.

KEY TERMS:

IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser

DIGITAL IMPLEMENTATION SPECIALIST
£45,000- £55,000
SOUTH WEST LONDON

Online market place seeking an implementation specialist to own the tagging and tracking of their new features and functionalities.

THE COMPANY:

This dynamic online market place is looking for an digital implementation specialist to sit in the digital analytics team and will be solely doing all the implementation. The technical specialist will report to the head of data and will have the scope to build out and make the role their own.

THE ROLE:

• You will be responsible for the setup and ongoing maintenance of the analytics tracking using Tag management systems
• You will work with several teams in implementing the tagging and tracking for all their eCommerce platforms.
• You will need to have a clear understanding of reporting requirements and translate into tagging requirements

YOUR SKILLS AND EXPERIENCE:

The Implementation Analyst will have the following skills and experience:

• Significant experience with Tag Management Systems - Google Tag Management and Tealium, Dynamic Tag Manager
• Proven commercial experience with JavaScript, HTML
• Proven web analytics experience - Google Analytics/GA360, Adobe Analytics, SQL, R, Python

THE BENEFITS:

Up to £55,000pa (depending on experience)

HOW TO APPLY:

Please register your interest by sending your CV to Kirsten Swanepoel via the Apply link on this page.

KEY TERMS:

IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser

Analyst Programmer / Guidewire Consultant - Business Analyst, Analyst Programmer, Guidewire (Insurance Claims Management Software). Permanent. £45k - £65k. Home Based / Consultancy on client sites (UK wide) +1 day work from home.

Consultancy organisation seeks an Analyst Programmer / Guidewire Consultant to work on Guidewire integration consultancy assignments within Insurance Companies across the UK. The company is a Guidewire Gold Partner/Reseller/Consultancy with a broad range of high profile insurance clients. You will play a key role in the delivery of the industry standard Guidewire Claims Management application and integration of the system into the end-user client's existing infrastructure prior to the decommission of legacy systems (by the end-user's teams).

We welcome applications from candidates from across the UK and further afield (Europe) providing that you are prepared to travel to client sites across the UK (largely in London) and stay in temp accommodation on a weekly (4 - 5 nights) basis for up to 18 months. All expenses paid.

To achieve these goals you will work onsite at client sites (Insurance/Reinsurance Companies, Underwriters, Brokers) largely in the City of London but occasionally at other sites across the UK. You will work as part of the end-user client's team during an assignment (4 days per week) liaising with the client's technical teams and work from home on Friday's. Between assignments you will be "on the bench" (home based) but continue to be paid your salary whilst you await a new assignment.

The Analyst Programmer / Guidewire Consultant will work within a pure AGILE/Scrum methodology, use their Business Analysis skills and experience to work with end user clients to gather requirements, produce requirement and functional design documents, estimate time scales and demonstrate features to key personnel within the end user environments. The Analyst Programmer / Guidewire Consultant will then support the integration process but conducting configuration work of Guidewire and make amendments utilising Java/GOSU or changes based on OO principles developed with skills such as C#. Finally UAT testing will form a part of this role.

We are searching for an Analyst Programmer / Guidewire Consultant who has been working in a similar capacity. This position is largely BA focussed with an element of Guidewire Configuration and programming. Experience gained as an Analyst Programmer / Consultant with Guidewire experience is required. Understanding of the Insurance/Claims management process and Guidewire itself will be critical in the delivery of your consultancy services to the end user clients. You will have an understanding of Database Structures and Data Modelling and be able to read an Entity Relationship Diagram as well as XML data used to describe objects and attributes and programming.

Ideally you will have been working within a consultancy capacity engaging end-user clients' technical and business personal although experience gained within a purely development capacity is happily considered. Excellent communication skills are pre-requisite.

You may have been working within an Insurance Company that has implemented Guidewire, for the vendor itself or another gold partner in the Guidewire Partner network. Alternatively you may be working for one of the big 4 consultancies: KPMG, Ernst & Young (EY), Cap Gemini (CG) or Price Waterhouse Cooper (PwC).

This is an excellent opportunity for career progression, technical advancement and commercial reward for a technically astute and commercially aware individual. Stable consultancy environment.

Please note that this role requires travel to sites across the UK and should you not be able to commute to a client's location you will need to stay in the area on a weekly basis for up to 12-18 month stints. All expenses will be covered by the company including hotels, rental accommodation, train fares, car travel etc and subsistence.

Analyst Programmer / Guidewire Consultant - Business Analyst, Analyst Programmer, Guidewire (Insurance Claims Management Software). Permanent. £45k - £65k. Home Based / Consultancy on client sites (UK wide) +1 day work from home.

Consultancy organisation seeks an Analyst Programmer / Guidewire Consultant to work on Guidewire integration consultancy assignments within Insurance Companies across the UK. The company is a Guidewire Gold Partner/Reseller/Consultancy with a broad range of high profile insurance clients. You will play a key role in the delivery of the industry standard Guidewire Claims Management application and integration of the system into the end-user client's existing infrastructure prior to the decommission of legacy systems (by the end-user's teams).

We welcome applications from candidates from across the UK and further afield (Europe) providing that you are prepared to travel to client sites across the UK (largely in London) and stay in temp accommodation on a weekly (4 - 5 nights) basis for up to 18 months. All expenses paid.

To achieve these goals you will work onsite at client sites (Insurance/Reinsurance Companies, Underwriters, Brokers) largely in the City of London but occasionally at other sites across the UK. You will work as part of the end-user client's team during an assignment (4 days per week) liaising with the client's technical teams and work from home on Friday's. Between assignments you will be "on the bench" (home based) but continue to be paid your salary whilst you await a new assignment.

The Analyst Programmer / Guidewire Consultant will work within a pure AGILE/Scrum methodology, use their Business Analysis skills and experience to work with end user clients to gather requirements, produce requirement and functional design documents, estimate time scales and demonstrate features to key personnel within the end user environments. The Analyst Programmer / Guidewire Consultant will then support the integration process but conducting configuration work of Guidewire and make amendments utilising Java/GOSU or changes based on OO principles developed with skills such as C#. Finally UAT testing will form a part of this role.

We are searching for an Analyst Programmer / Guidewire Consultant who has been working in a similar capacity. This position is largely BA focussed with an element of Guidewire Configuration and programming. Experience gained as an Analyst Programmer / Consultant with Guidewire experience is required. Understanding of the Insurance/Claims management process and Guidewire itself will be critical in the delivery of your consultancy services to the end user clients. You will have an understanding of Database Structures and Data Modelling and be able to read an Entity Relationship Diagram as well as XML data used to describe objects and attributes and programming.

Ideally you will have been working within a consultancy capacity engaging end-user clients' technical and business personal although experience gained within a purely development capacity is happily considered. Excellent communication skills are pre-requisite.

You may have been working within an Insurance Company that has implemented Guidewire, for the vendor itself or another gold partner in the Guidewire Partner network. Alternatively you may be working for one of the big 4 consultancies: KPMG, Ernst & Young (EY), Cap Gemini (CG) or Price Waterhouse Cooper (PwC).

This is an excellent opportunity for career progression, technical advancement and commercial reward for a technically astute and commercially aware individual. Stable consultancy environment.

Please note that this role requires travel to sites across the UK and should you not be able to commute to a client's location you will need to stay in the area on a weekly basis for up to 12-18 month stints. All expenses will be covered by the company including hotels, rental accommodation, train fares, car travel etc and subsistence.

Problem Manager

Permanent

Bristol

£45-55K

Are you an IT Problem Manager looking for your next challenge?

We are working with a leading law firm based in Bristol in stunning modern offices who are looking for a Problem and Incident Manager to join their dynamic team.

Main Duties and Responsibilities:

• Resolve any major incidents from first response through to restoring service
• Keep impacted customers up to date on the progress of incident resolution
• Support IT staff who are resolving incidents and provide them with the correct level of information and assistance
• Ensure that post incident analysis and reporting is carried out and make sure that any follow up activities are completed
• Have oversight of and drive root cause analysis and proactively resolve any recurring or resolvable issues
• Work with stakeholders across the company to understand the business priorities
• Develop and maintain technical procedures and documentation
• Manage a team of senior IT Support Analysts

Skills and Knowledge:

• A broad understanding of technology, including expertise with Cloud technologies, data and voice networks, core data centre infrastructure/visualisation, and desktop operating systems and software.
• Excellent knowledge of incident response at a technical level
• Excellent communication and stakeholder management skills
• Experience producing quality technical documentation and guidance
• Ability to lead complex technical meetings with excellent presentation skills
• ITIL Qualified, preferably to expert level
• Strong experience leading and managing teams
• Willingness to work on call and respond to emergency issues when needed
• Familiarity with project management methodologies such as Prince2 and Agile

The role comes with fantastic benefits, and the company have also won several prestigious awards including being listed in the 'Top 50 Employers for Women' by the Times and the 'Top 30 Employers for Working Families'. The role may involve some travel to their London office or global offices.

Ignite Digital Talent are committed to equal opportunities, and welcome job applications from all who are qualified and eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status or family circumstances.

Problem Manager

Permanent

Bristol

£45-55K

Are you an IT Problem Manager looking for your next challenge?

We are working with a leading law firm based in Bristol in stunning modern offices who are looking for a Problem and Incident Manager to join their dynamic team.

Main Duties and Responsibilities:

• Resolve any major incidents from first response through to restoring service
• Keep impacted customers up to date on the progress of incident resolution
• Support IT staff who are resolving incidents and provide them with the correct level of information and assistance
• Ensure that post incident analysis and reporting is carried out and make sure that any follow up activities are completed
• Have oversight of and drive root cause analysis and proactively resolve any recurring or resolvable issues
• Work with stakeholders across the company to understand the business priorities
• Develop and maintain technical procedures and documentation
• Manage a team of senior IT Support Analysts

Skills and Knowledge:

• A broad understanding of technology, including expertise with Cloud technologies, data and voice networks, core data centre infrastructure/visualisation, and desktop operating systems and software.
• Excellent knowledge of incident response at a technical level
• Excellent communication and stakeholder management skills
• Experience producing quality technical documentation and guidance
• Ability to lead complex technical meetings with excellent presentation skills
• ITIL Qualified, preferably to expert level
• Strong experience leading and managing teams
• Willingness to work on call and respond to emergency issues when needed
• Familiarity with project management methodologies such as Prince2 and Agile

The role comes with fantastic benefits, and the company have also won several prestigious awards including being listed in the 'Top 50 Employers for Women' by the Times and the 'Top 30 Employers for Working Families'. The role may involve some travel to their London office or global offices.

Ignite Digital Talent are committed to equal opportunities, and welcome job applications from all who are qualified and eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status or family circumstances.