My client is a software agency based in West Liverpool who are looking for an experienced PHP developer to join them on an initial 6 month contract to assist their expansion plans.

Essential skills

• PHP 7.x
• Laravel
• 3rd party API integration

Desirable skills

• Laravel
• JavaScript, Frontend tools (React)
• PHPUnit
• Centos/Plesk

Contract details

• Location: West Liverpool
• Rate: £300-£350 per day
• IR35 status: Outside

Oscar Technology is acting as an Employment Business in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy at https://our-privacy-policy.

My client is a software agency based in West Liverpool who are looking for an experienced PHP developer to join them on an initial 6 month contract to assist their expansion plans.

Essential skills

• PHP 7.x
• Laravel
• 3rd party API integration

Desirable skills

• Laravel
• JavaScript, Frontend tools (React)
• PHPUnit
• Centos/Plesk

Contract details

• Location: West Liverpool
• Rate: £300-£350 per day
• IR35 status: Outside

Oscar Technology is acting as an Employment Business in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy at https://our-privacy-policy.

Montash have been engaged by a leading Consultancy to source a 2nd Line Support Engineer. The end client is a government client and they are looking for someone to 6 months to provide L2 Support across MS365

Key responsibilities

• 2nd Line point of contact regarding support for c25,000 members of staff, located nationally who use eJudiciary and other IT products/services. Capture, record and resolve incidents in accordance with agreed protocols/SLA’s.
• Support the escalation of live service issues, delivery of services and investigation/delivery of new requirements.
• Manage customer expectations when dealing with an incident/new work request and show reasoning and analysis when providing options and recommendations to resolve/deliver;
• Maintain 'ServiceNow’ log of all incidents raised and resolve incidents in accordance with office standards and the SLA.
• Follow (major) incident, change and problem management operating procedures. Contribute to maintaining them and suggesting improvements.
• Proactively monitor call trends, using this knowledge to provide suggestions to stakeholders on improvements to the service.
• To provide input into wider team’s initiatives. The post-holder will be expected to actively contribute to the team’s operational objectives and provide input into how the team can improve and meet its targets;
• Produce/maintain clear and concise documentation (office protocols, team guides, user guides, communications to user, etc).
• Identify and procure hardware/software and assist with financial management and invoice payment, following departmental guidelines.
• Assess the impact of any changes to MS365 and to identify how this may impact the customer/support team.

• Assess the impact of change and provide recommendations to stakeholders.
• As required represent the office/directorate/department in meetings with customers, business representatives and internal/external suppliers.
• Ensure specialist knowledge of MS365 and related administrative tools is up to date and maintained.
• Follow a build process to build and dispatch laptops to the judiciary.
• Maintain asset list using standard asset management procedures.
• Maintain knowledge of the O365 product set and ensure new leases are monitored, understood and assessed in relation of user impact.

• To understand the different types of customers and respond to them appropriately.
• Understand the urgency and skill levels of customer and use discretion when communicating;
• Ensure complex IT issues can be explained in plain English.
• Dealing with telephone/e-mail queries from customers outside of eJudiciary.
• Contacting and liaising with departmental IT suppliers and representing our interests.

The successful candidate should be able to demonstrate

• Recognised IT Qualification/Degree relevant to position.

• Knowledge and experience of administering MS365 (at 2nd line level). The post-holder is required to have specialist knowledge of MS365 environment - Exchange online (e.g. message tracing, managing malware incidents), SharePoint (e.g. create a team site), Powershell (create and execute scripts), Azure (Dynamic Security Groups) and Skype for Business;
• Advanced knowledge of MS Outlook, Word, Excel and Powerpoint (as described by most external courses);
• Knowledge of the different operating systems/devices highly desirable, however Windows 8.1, Windows 10 and iOS is essential.
• Experience of dealing with senior stakeholders. This role will involve dealing with the senior stakeholders;
• Experience of dealing with incident, problem and change management processes.
• Being able to effectively communicate to internal and external stakeholders clearly and concisely (e.g. explaining a complex incident in plain English).
• Experience of working in a 2nd Line team within an IT support environment.
• Production of support documentation and training materials for both internal support teams and customers.
• Being able to deliver training to colleagues and customers;
• Experience of a call logging systems (Service Now highly desirable).

Security Clearance

The successful candidate will be required to obtain security clearance (SC) level clearance before taking up post. Please note that individuals should normally have been resident in the UK for 5 years preceding their application for SC clearance.

Montash have been engaged by a leading Consultancy to source a 2nd Line Support Engineer. The end client is a government client and they are looking for someone to 6 months to provide L2 Support across MS365

Key responsibilities

• 2nd Line point of contact regarding support for c25,000 members of staff, located nationally who use eJudiciary and other IT products/services. Capture, record and resolve incidents in accordance with agreed protocols/SLA’s.
• Support the escalation of live service issues, delivery of services and investigation/delivery of new requirements.
• Manage customer expectations when dealing with an incident/new work request and show reasoning and analysis when providing options and recommendations to resolve/deliver;
• Maintain 'ServiceNow’ log of all incidents raised and resolve incidents in accordance with office standards and the SLA.
• Follow (major) incident, change and problem management operating procedures. Contribute to maintaining them and suggesting improvements.
• Proactively monitor call trends, using this knowledge to provide suggestions to stakeholders on improvements to the service.
• To provide input into wider team’s initiatives. The post-holder will be expected to actively contribute to the team’s operational objectives and provide input into how the team can improve and meet its targets;
• Produce/maintain clear and concise documentation (office protocols, team guides, user guides, communications to user, etc).
• Identify and procure hardware/software and assist with financial management and invoice payment, following departmental guidelines.
• Assess the impact of any changes to MS365 and to identify how this may impact the customer/support team.

• Assess the impact of change and provide recommendations to stakeholders.
• As required represent the office/directorate/department in meetings with customers, business representatives and internal/external suppliers.
• Ensure specialist knowledge of MS365 and related administrative tools is up to date and maintained.
• Follow a build process to build and dispatch laptops to the judiciary.
• Maintain asset list using standard asset management procedures.
• Maintain knowledge of the O365 product set and ensure new leases are monitored, understood and assessed in relation of user impact.

• To understand the different types of customers and respond to them appropriately.
• Understand the urgency and skill levels of customer and use discretion when communicating;
• Ensure complex IT issues can be explained in plain English.
• Dealing with telephone/e-mail queries from customers outside of eJudiciary.
• Contacting and liaising with departmental IT suppliers and representing our interests.

The successful candidate should be able to demonstrate

• Recognised IT Qualification/Degree relevant to position.

• Knowledge and experience of administering MS365 (at 2nd line level). The post-holder is required to have specialist knowledge of MS365 environment - Exchange online (e.g. message tracing, managing malware incidents), SharePoint (e.g. create a team site), Powershell (create and execute scripts), Azure (Dynamic Security Groups) and Skype for Business;
• Advanced knowledge of MS Outlook, Word, Excel and Powerpoint (as described by most external courses);
• Knowledge of the different operating systems/devices highly desirable, however Windows 8.1, Windows 10 and iOS is essential.
• Experience of dealing with senior stakeholders. This role will involve dealing with the senior stakeholders;
• Experience of dealing with incident, problem and change management processes.
• Being able to effectively communicate to internal and external stakeholders clearly and concisely (e.g. explaining a complex incident in plain English).
• Experience of working in a 2nd Line team within an IT support environment.
• Production of support documentation and training materials for both internal support teams and customers.
• Being able to deliver training to colleagues and customers;
• Experience of a call logging systems (Service Now highly desirable).

Security Clearance

The successful candidate will be required to obtain security clearance (SC) level clearance before taking up post. Please note that individuals should normally have been resident in the UK for 5 years preceding their application for SC clearance.

Senior Data Hub & Provisioning Manager

London

About QBE:

QBE’s European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd’s and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.

The Opportunity:

As a Senior Data Hub & Provisioning Manager you will be accountable for the data provisioning strategy, and its delivery across EO. This will include a clear strategy to simplify the existing reporting and analytics estate through consolidation and decommissioning, as well as building new capabilities.

You will be responsible for delivering aspects such as the data warehouse, hub, lake and data engineering capability. This will involve working closely with business stakeholders, and leaders across both IT and programme delivery. In addition to working closely with existing transformation programmes, you will also be responsible for defining and sponsoring foundational projects.

The role is also accountable for defining and implementing an approach for data acquisition and sourcing, along with associated governance, and overall provisioning throughout the data and analytics estate. Including ensuring data is sourced and managed consistently across all transformation and BAU initiatives.

Your responsibilities for this role may include, but are not limited to:

• Accountable for the overall data ecosystem including data lakes, warehouses, MDM systems, operational data stores and lab environments to provide data for reporting, analytics and data science. Including creating and managing a catalogue of sources and monitoring the quality of data provided from those sources using a suite of data quality and reconciliation reports.
• Responsible for working closely with architecture and IT to define the technical solutions which provide these capabilities
• Develop and maintain relationships with key internal and external stakeholders to facilitate efficient sharing of knowledge and information, and a single vision and strategy for data and analytics.
• Working collaboratively with BI and Reporting team, Data Science and IT to establish a solid, rounded platform to support various use cases
• Develop a methodology for data sourcing to be used by both projects and BAU, and establishing relevant working groups and governance bodies to manage it
• Responsible for the governance of various data components including highly governed areas such as the warehouse, lighter touch, more agile environments such as lakes, and temporary, exploratory environments such as labs
• Work with the business to understand future needs regarding sources of data and provisioning capabilities.
• Provide thought leadership on data and analytics to project and BAU teams

You will need to be able to display you have the following qualifications and experience:

• Excellent understanding of data provisioning patterns including Lakes, ODS, Warehouses, Semantic Layers
• Experience in liaising with business stakeholders to identify, document and communicate business requirements
• Strong communication and senior stakeholder management skills.
• Working knowledge of insurance/reinsurance desirable
• Excellent Problem solving and negotiation skills
• Strong technical data and analytics skills
• Experience of working on large transformational projects including significant data delivery

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. Search for QBE on Vercida to learn more about our Diversity and Inclusion programmes and policies.

Senior Data Hub & Provisioning Manager

London

About QBE:

QBE’s European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd’s and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.

The Opportunity:

As a Senior Data Hub & Provisioning Manager you will be accountable for the data provisioning strategy, and its delivery across EO. This will include a clear strategy to simplify the existing reporting and analytics estate through consolidation and decommissioning, as well as building new capabilities.

You will be responsible for delivering aspects such as the data warehouse, hub, lake and data engineering capability. This will involve working closely with business stakeholders, and leaders across both IT and programme delivery. In addition to working closely with existing transformation programmes, you will also be responsible for defining and sponsoring foundational projects.

The role is also accountable for defining and implementing an approach for data acquisition and sourcing, along with associated governance, and overall provisioning throughout the data and analytics estate. Including ensuring data is sourced and managed consistently across all transformation and BAU initiatives.

Your responsibilities for this role may include, but are not limited to:

• Accountable for the overall data ecosystem including data lakes, warehouses, MDM systems, operational data stores and lab environments to provide data for reporting, analytics and data science. Including creating and managing a catalogue of sources and monitoring the quality of data provided from those sources using a suite of data quality and reconciliation reports.
• Responsible for working closely with architecture and IT to define the technical solutions which provide these capabilities
• Develop and maintain relationships with key internal and external stakeholders to facilitate efficient sharing of knowledge and information, and a single vision and strategy for data and analytics.
• Working collaboratively with BI and Reporting team, Data Science and IT to establish a solid, rounded platform to support various use cases
• Develop a methodology for data sourcing to be used by both projects and BAU, and establishing relevant working groups and governance bodies to manage it
• Responsible for the governance of various data components including highly governed areas such as the warehouse, lighter touch, more agile environments such as lakes, and temporary, exploratory environments such as labs
• Work with the business to understand future needs regarding sources of data and provisioning capabilities.
• Provide thought leadership on data and analytics to project and BAU teams

You will need to be able to display you have the following qualifications and experience:

• Excellent understanding of data provisioning patterns including Lakes, ODS, Warehouses, Semantic Layers
• Experience in liaising with business stakeholders to identify, document and communicate business requirements
• Strong communication and senior stakeholder management skills.
• Working knowledge of insurance/reinsurance desirable
• Excellent Problem solving and negotiation skills
• Strong technical data and analytics skills
• Experience of working on large transformational projects including significant data delivery

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. Search for QBE on Vercida to learn more about our Diversity and Inclusion programmes and policies.