My client based in the centre of Cheltenham are currently recruiting for a Business Support Analyst to join their team on a permanent basis.

The successful candidate will be responsible for the production of performance figures along with providing feedback to the Senior Management Team on cost analysis.

Responsibilities/Duties;

-Production of monthly Performance Figures

-Production of Forecasting Figures at start and mid-month

-Production and Maintenance of Customer Journey Procedures and their documentation

-Feedback of Performance and Forecasting Figures in a timely and relevant fashion

-Feedback of Cost Analysis to the Senior Management Team

-Maintenance of communication systems and processes

-Ensuring all client technical queries are resolved within a timely manner.

-Internal support requests are logged, actioned and escalated to third parties where appropriate.

-Ensure all company reporting processes are running smoothly.

-Produce and keep accurate records of all business procedures.

-Scheduled internal audits of operational processes.

Candidate Attributes;

-Organisational skills with attention to detail

-Ability to communicate effectively

-Ability to work autonomously or part of a team to make things happen

-Ability to demonstrate excellent knowledge of Windows Desktop operating systems

-Strong willingness to learn new skills, Particularly software

Salary - Up to £20,000

Hours- Monday to Thursday- 9-5.30pm, Friday 8.30am-5pm

My client based in the centre of Cheltenham are currently recruiting for a Business Support Analyst to join their team on a permanent basis.

The successful candidate will be responsible for the production of performance figures along with providing feedback to the Senior Management Team on cost analysis.

Responsibilities/Duties;

-Production of monthly Performance Figures

-Production of Forecasting Figures at start and mid-month

-Production and Maintenance of Customer Journey Procedures and their documentation

-Feedback of Performance and Forecasting Figures in a timely and relevant fashion

-Feedback of Cost Analysis to the Senior Management Team

-Maintenance of communication systems and processes

-Ensuring all client technical queries are resolved within a timely manner.

-Internal support requests are logged, actioned and escalated to third parties where appropriate.

-Ensure all company reporting processes are running smoothly.

-Produce and keep accurate records of all business procedures.

-Scheduled internal audits of operational processes.

Candidate Attributes;

-Organisational skills with attention to detail

-Ability to communicate effectively

-Ability to work autonomously or part of a team to make things happen

-Ability to demonstrate excellent knowledge of Windows Desktop operating systems

-Strong willingness to learn new skills, Particularly software

Salary - Up to £20,000

Hours- Monday to Thursday- 9-5.30pm, Friday 8.30am-5pm

Reporting to: I.T. Operations Manager

Skale: 40

GENERAL JOB DESCRIPTION

Assist in the smooth running of the IT Night Shift and IT Cross Shift by providing 1st and 2nd Line support to the business as part of the IT Operations team.

Key Accountabilities

• 1st point of contact for the Service Desk during shifts.
• Answering calls and logging user requests into the Service Desk system
• Maintenance of all desktops and laptops
• Creating, Deleting and Maintaining User Accounts and Distribution Lists
• Escalation to 3rd line staff when required
• Proactive monitoring and maintenance of servers e.g. disk space monitoring.
• Responsibility for ensuring Anti-Virus software is deployed and maintained according to correct standards.
• Support of any changes to server software e.g. installation of patches and upgrades to operating system and database software
• Support of any changes made to Chorus software
• Monitoring of all Chorus and related production systems throughout the Day. In-house training will be provided for these bespoke systems.
• Responsibility for ensuring the smooth running of the production workflow systems to ensure client delivery

Skills and Experience required

• MCSA/MCSE would be preferred
• Microsoft Active Directory 2012R2 and upwards
• Exchange 2010 and upwards
• Windows Server 2003,2008,2012,2016 Operating systems
• Windows XP, 7, 10 Operating systems
• Microsoft Message Queuing would be beneficial
• Knowledge of Xerox printers
• Understanding and maintaining print servers
• Microsoft Hyper-V
• VmWare
• Minimum six months IT experience in a SME environment
• Some Linux Knowledge (Ubuntu/Debian/CentOs/RedHat)

Hours of work

• This is a shift based position located at our Liverpool Street/Grays Inn Road office
• The shift is based on a 7 day on / 7 day off cycle and will include a night shift
• You will be required to work the following hours:
• Monday to Friday 23:00 to 08:00 and Saturday/Sunday 21:00 to 08:00
• Monday to Friday 14:00 to 23:00 and Saturday/Sunday 08:00 to 15:00
• Candidates must be legally allowed to work in the United Kingdom

• (At Least 6 Months Primarily working primarily on Night Shift (7 days on 7 Days off) to complete bespoke systems support training)

  Annual Holiday Entitlement 14 Days

  Probation Period: 6 Months

  Notice Period: Month 1

Reporting to: I.T. Operations Manager

Skale: 40

GENERAL JOB DESCRIPTION

Assist in the smooth running of the IT Night Shift and IT Cross Shift by providing 1st and 2nd Line support to the business as part of the IT Operations team.

Key Accountabilities

• 1st point of contact for the Service Desk during shifts.
• Answering calls and logging user requests into the Service Desk system
• Maintenance of all desktops and laptops
• Creating, Deleting and Maintaining User Accounts and Distribution Lists
• Escalation to 3rd line staff when required
• Proactive monitoring and maintenance of servers e.g. disk space monitoring.
• Responsibility for ensuring Anti-Virus software is deployed and maintained according to correct standards.
• Support of any changes to server software e.g. installation of patches and upgrades to operating system and database software
• Support of any changes made to Chorus software
• Monitoring of all Chorus and related production systems throughout the Day. In-house training will be provided for these bespoke systems.
• Responsibility for ensuring the smooth running of the production workflow systems to ensure client delivery

Skills and Experience required

• MCSA/MCSE would be preferred
• Microsoft Active Directory 2012R2 and upwards
• Exchange 2010 and upwards
• Windows Server 2003,2008,2012,2016 Operating systems
• Windows XP, 7, 10 Operating systems
• Microsoft Message Queuing would be beneficial
• Knowledge of Xerox printers
• Understanding and maintaining print servers
• Microsoft Hyper-V
• VmWare
• Minimum six months IT experience in a SME environment
• Some Linux Knowledge (Ubuntu/Debian/CentOs/RedHat)

Hours of work

• This is a shift based position located at our Liverpool Street/Grays Inn Road office
• The shift is based on a 7 day on / 7 day off cycle and will include a night shift
• You will be required to work the following hours:
• Monday to Friday 23:00 to 08:00 and Saturday/Sunday 21:00 to 08:00
• Monday to Friday 14:00 to 23:00 and Saturday/Sunday 08:00 to 15:00
• Candidates must be legally allowed to work in the United Kingdom

• (At Least 6 Months Primarily working primarily on Night Shift (7 days on 7 Days off) to complete bespoke systems support training)

  Annual Holiday Entitlement 14 Days

  Probation Period: 6 Months

  Notice Period: Month 1

PC refurbishment / Repair Engineer

Cardiff - £17,000

Looking for a competent PC / Desktop Engineer to join a nationwide supplier of I.T / EPOS equipment throughout the UK. Working from the workshop in Cardiff, you will be responsible for the refurbishment, upgrade and testing of customers hardware.

Key responsibilities will include:

• Refurbish and test customer equipment
• Set up, build, image and test new and second-hand EPOS hardware equipment for deployment either on an ad-hoc basis or as part of a large rollout.
• Hardware configuration including firmware upgrades or adding additional components.
• Occasional warehouse work if required.
• Logging customer specific details for the activities carried out.
• Working in a team environment

9.00 a.m. - 5.30 p.m. Monday to Friday Hours: 37.5 (FT)

Salary: £17,000

Please send a copy of your CV for review.

PC refurbishment / Repair Engineer

Cardiff - £17,000

Looking for a competent PC / Desktop Engineer to join a nationwide supplier of I.T / EPOS equipment throughout the UK. Working from the workshop in Cardiff, you will be responsible for the refurbishment, upgrade and testing of customers hardware.

Key responsibilities will include:

• Refurbish and test customer equipment
• Set up, build, image and test new and second-hand EPOS hardware equipment for deployment either on an ad-hoc basis or as part of a large rollout.
• Hardware configuration including firmware upgrades or adding additional components.
• Occasional warehouse work if required.
• Logging customer specific details for the activities carried out.
• Working in a team environment

9.00 a.m. - 5.30 p.m. Monday to Friday Hours: 37.5 (FT)

Salary: £17,000

Please send a copy of your CV for review.

Our expanding client who is a leading International payments provider is looking for an ambitious Technical Support/1st Line advisor to be the first port of call to merchants, partners and consumers who are having technical issues with payments. The successful candidate will have excellent interpersonal skills, have previous customer service experience, be happy to take and make calls, deal with incoming emails, and escalate issues where necessary.

You will be working in a fast paced environment, you will be able to multi-task and provide and efficient and accurate service.

Previous experience in a payments/POS environment would be an advantage but not necessary.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity. If you would like to understand how we may use, process, store and disclose your Personal Information, please read our privacy policy.

Our expanding client who is a leading International payments provider is looking for an ambitious Technical Support/1st Line advisor to be the first port of call to merchants, partners and consumers who are having technical issues with payments. The successful candidate will have excellent interpersonal skills, have previous customer service experience, be happy to take and make calls, deal with incoming emails, and escalate issues where necessary.

You will be working in a fast paced environment, you will be able to multi-task and provide and efficient and accurate service.

Previous experience in a payments/POS environment would be an advantage but not necessary.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity. If you would like to understand how we may use, process, store and disclose your Personal Information, please read our privacy policy.

IT Support Technician - IT Support, Hardware and application support, Desktop, Server, Networking, software - Eastleigh - an all action IT hero role looking at a wide range of IT support and project work

This role is providing a range of support from 1stline through to resolution in most cases, working as part of a small but multi-skilled team. It's not just day to day troubleshooting, you'll also get involved in a mix of upgrade and project work and there's an interesting mix of conventional IT problems and some bespoke systems to get your head around with support to grow your skills.

You'll need a solid understanding of IT and ideal applicants will have a relevant degree or technical certifications (such as Microsoft, Cisco, CompTIA for example) but enthusiasm to learn and pick up new skills is massively important too! The role will cover a range of the following -

• Windows desktop support
• Basic Microsoft Server Administration
• Some Active Directory and Group Policy administration
• Basic Networking - routers, switches, firewalls, wireless access points
• Good IT hardware troubleshooting knowledge
• Racking and stacking server hardware
• A bit of website administration

The role is office based but as part of a wider group there may be travel to providing support to other offices.In return a salary of up to £21k is on offer (dependent on experience).

To apply for this position, candidates must be eligible to live and work in the UK

IT Support Technician - Eastleigh - IT Support, Hardware and application support, Desktop, Server, Networking, software

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

IT Support Technician - IT Support, Hardware and application support, Desktop, Server, Networking, software - Eastleigh - an all action IT hero role looking at a wide range of IT support and project work

This role is providing a range of support from 1stline through to resolution in most cases, working as part of a small but multi-skilled team. It's not just day to day troubleshooting, you'll also get involved in a mix of upgrade and project work and there's an interesting mix of conventional IT problems and some bespoke systems to get your head around with support to grow your skills.

You'll need a solid understanding of IT and ideal applicants will have a relevant degree or technical certifications (such as Microsoft, Cisco, CompTIA for example) but enthusiasm to learn and pick up new skills is massively important too! The role will cover a range of the following -

• Windows desktop support
• Basic Microsoft Server Administration
• Some Active Directory and Group Policy administration
• Basic Networking - routers, switches, firewalls, wireless access points
• Good IT hardware troubleshooting knowledge
• Racking and stacking server hardware
• A bit of website administration

The role is office based but as part of a wider group there may be travel to providing support to other offices.In return a salary of up to £21k is on offer (dependent on experience).

To apply for this position, candidates must be eligible to live and work in the UK

IT Support Technician - Eastleigh - IT Support, Hardware and application support, Desktop, Server, Networking, software

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.