Your New Job Title: IT Helpdesk Administrator - Computers and Communications
The Skills You'll Need: IT support, 1st line, helpdesk, Japanese, trouble-shooting
Your New Salary: £ 25,000
Location: City of London
Who You'll Be Working for: Global company
What You'll be Doing Each Day:
IT Helpdesk Administrator is the first point of contact when employees in London and other offices within the Europe requires assistance in IT matters.
This could range from trouble-shooting IT issues to actively managing stocks of PCs, company mobiles, ipad devices.
They will also have to liaise with Tokyo HQ as and when is necessary.
- First line provision of hardware, software, network and telephony support to users throughout the region.
- Support of client connectivity and technical problem resolution.
- Installation, configuration and administration including connection to Microsoft Windows network domain.
- Assisting Department with Network, Server and IT Security issues.
- Liaison with service providers.
- Managing the appropriate consumables and spare parts.
- Recording expenses.
- Updating computer records.
- Processing registration of new users.
The Skills You'll Need to Succeed:
- Ability to communicate effectively with users in a huge number of different countries.
- Proven Helpdesk experience in medium/ large organisation
- Proven Experience of supporting and configuring Windows 10, 2008/2012 /2016 Servers.
- Understanding of Microsoft Exchange, Outlook and Microsoft Office365
- Excellent communication skills in dealing with internal and external stakeholders
- Organisational skills - ability to effectively manage and prioritise workload
- Japanese language ability - basic reading and writing capability
- Excellent communicator who is flexible and enthusiastic.
- A person who works their own when needed but also able to work as part of a small team.
- Ability to prioritize responsibilities and to work under pressure.
- Actively challenge new things/technology.
- Since the department is relatively small - the coverage for the duties will be wide. Therefore, flexibility is also a must.
Job status: Full-time, Permanent
Start date: ASAP
Working hours: Monday to Friday, 9am to 5pm (lunch 12:30-13:30)
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To view all our vacancies please go to www.people-first.co.uk
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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
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