IT Support Technician
Radstock, Bath, Somerset
£23,000 to £28,000 + Progression Opportunities & Development + Pension + 25 Days Holiday & Bank Holidays

Excellent opportunity for an IT Support professional to join a growing business in a highly varied and interesting role offering great opportunities for progression and development.

Established over 40 years ago this company has multiple sites across the UK and is revolutionising the way businesses, local authorities and general consumers are communicating with each other. Primarily focused around manufacturing, .com and delivery, this organisation understands the importance of looking after the environment as well as the staff that work with them! Through continued growth they are looking for an experienced IT Service Desk Analyst to join their busy team.

In this role you will be join a collaborative, busy team providing proactive and reactive support, fast responses to inquiries and resolve tickets as they come in.

The ideal candidate will have previous experience working in a service desk environment and within an ITIL Framework. Customer facing experience is beneficial.

This is a fantastic opportunity to join an industry leading business offering a great progression pathway while working in a highly varied, interesting position.

The role:
*To provide second line desktop support to company users across multiple locations
*Ensuring that a high level of customer service and support is provided
*Troubleshooting network, hardware and software issues
*Maintain and audit inventory of hardware and software
*Provision and deployment of new joiner accounts, hardware and software

The person:
*Experience working in a Service Desk/Help Desk Support area, preferably within an ITIL environment.
*A strong desire and focus on continued improvements and personal development.
*A genuine interest in IT - keeping up to date with current industry trends and emerging technologies and best practices.
*Experience with all Microsoft desktop operating systems and office suite.
*Live a commutable distance from Radstock

Reference Number: RTR91697A

IT Support Technician
Radstock, Bath, Somerset
£23,000 to £28,000 + Progression Opportunities & Development + Pension + 25 Days Holiday & Bank Holidays

Excellent opportunity for an IT Support professional to join a growing business in a highly varied and interesting role offering great opportunities for progression and development.

Established over 40 years ago this company has multiple sites across the UK and is revolutionising the way businesses, local authorities and general consumers are communicating with each other. Primarily focused around manufacturing, .com and delivery, this organisation understands the importance of looking after the environment as well as the staff that work with them! Through continued growth they are looking for an experienced IT Service Desk Analyst to join their busy team.

In this role you will be join a collaborative, busy team providing proactive and reactive support, fast responses to inquiries and resolve tickets as they come in.

The ideal candidate will have previous experience working in a service desk environment and within an ITIL Framework. Customer facing experience is beneficial.

This is a fantastic opportunity to join an industry leading business offering a great progression pathway while working in a highly varied, interesting position.

The role:
*To provide second line desktop support to company users across multiple locations
*Ensuring that a high level of customer service and support is provided
*Troubleshooting network, hardware and software issues
*Maintain and audit inventory of hardware and software
*Provision and deployment of new joiner accounts, hardware and software

The person:
*Experience working in a Service Desk/Help Desk Support area, preferably within an ITIL environment.
*A strong desire and focus on continued improvements and personal development.
*A genuine interest in IT - keeping up to date with current industry trends and emerging technologies and best practices.
*Experience with all Microsoft desktop operating systems and office suite.
*Live a commutable distance from Radstock

Reference Number: RTR91697A

City based International Bank have a requirement for a recent graduate who is fluent in Mandarin to join their IT department.

Job purpose:

• Support London Branch employees with IT requirements to ensure they have the right technology and IT support for their day-to-day work.
• Support branch IT infrastructure and system maintenance.

• In addition to these duties, the Employee may from time to time be required to undertake additional or other duties within his/her capacity as necessary to meet the needs of the bank's business.
• Ad hoc requirements

• Degree Holder minimum.
• Major in Computer Science, Electrical Engineering, Math, Automation, Finance engineering, etc.
• Fluent in both Mandarin and English.
• Computer languages like Python, VBA, PHP.
• Database knowledge like MYSQL, MSSQL.
• Problem Solving ability.
• Keen to learn new technology.
• Ability to speak Mandarin and write in Chinese will be a plus but not compulsory.
• Data Mining, AI, Big Data experience will be highly preferred.

City based International Bank have a requirement for a recent graduate who is fluent in Mandarin to join their IT department.

Job purpose:

• Support London Branch employees with IT requirements to ensure they have the right technology and IT support for their day-to-day work.
• Support branch IT infrastructure and system maintenance.

• In addition to these duties, the Employee may from time to time be required to undertake additional or other duties within his/her capacity as necessary to meet the needs of the bank's business.
• Ad hoc requirements

• Degree Holder minimum.
• Major in Computer Science, Electrical Engineering, Math, Automation, Finance engineering, etc.
• Fluent in both Mandarin and English.
• Computer languages like Python, VBA, PHP.
• Database knowledge like MYSQL, MSSQL.
• Problem Solving ability.
• Keen to learn new technology.
• Ability to speak Mandarin and write in Chinese will be a plus but not compulsory.
• Data Mining, AI, Big Data experience will be highly preferred.

I am looking to recruiting a junior Application Support Analyst who is excited by technology! Ideal candidates would have worked as Application Analyst and passionate about software and system development and support!

A leading company within their respective market and 20-minute commute from Birmingham, Wolverhampton and Walsall. So, they are located in the heart of the West Midlands.

Technical skills are essential and I am looking for someone who is confident, eager and willing to learn.

Benefits:

• * Private Health Care

• * Very generous starting salary

• * Christmas shutdown!

• * Free onsite parking

• * Paid for certifications

Essential Skills:

• SQL and MySQL
• MS Access and Excel
• Software Application Support  

Desirable Skills:

- Linux/Unix

- VMware

- Citrix

- Salesforce

I am looking to recruiting a junior Application Support Analyst who is excited by technology! Ideal candidates would have worked as Application Analyst and passionate about software and system development and support!

A leading company within their respective market and 20-minute commute from Birmingham, Wolverhampton and Walsall. So, they are located in the heart of the West Midlands.

Technical skills are essential and I am looking for someone who is confident, eager and willing to learn.

Benefits:

• * Private Health Care

• * Very generous starting salary

• * Christmas shutdown!

• * Free onsite parking

• * Paid for certifications

Essential Skills:

• SQL and MySQL
• MS Access and Excel
• Software Application Support  

Desirable Skills:

- Linux/Unix

- VMware

- Citrix

- Salesforce

We are a Managed Service Provider looking for a 2nd Line Service Desk Engineer who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team. As a 2nd Line Service Desk Engineer this is the perfect opportunity for a talented individual to join a fast-growing Managed Services Provider, working on the latest technologies.

2nd Line Service Desk Engineer Role summary:

The 2nd Service Desk Engineer will be responsible for providing technical support for our Managed Service customers as well as working on the various IT projects which we implement for our clients. There will also be a degree of varied on-site work at our clients in the London area.

You will be required to perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts,deploying the latest security updates, system maintenance and upgrading customer systems.

2nd Line Service Desk Engineer Key responsibilities:

• Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail
• Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress
• Accurately log incidents by categorising and prioritising them in line with service operations procedures
• Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution
• Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks

We are looking for someone who:

• Has a natural aptitude for troubleshooting and problem-solving
• Embraces continual change and process improvement
• Can express ideas and information clearly and concisely
• Plans and manages own workflow on a daily basis to ensure the achievement of KPIs
• Demonstrates a passion for customers and delivering service excellence
• Proactively keeps up to date with technologies supported by us, including:
  • Firewalls
  • Network routing and switching
  • Office 365
  • Enterprise Mobility & Security including Intune and Azure AD
  • Wireless Networking
  • Server hardware
  • Virtualisation technologies: VMware, vSphere, Zerto
  • MS Windows Server Hyper-V
  • Azure
  • Active Directory
  • Exchange and Exchange Online
  • SQL
  • Teams
  • SharePoint
  • Anti-Virus technologies including Bitdefender

If you think you have what it takes to become part of our Team as a 2nd Line Service Desk Engineer then don't hesitate to apply!

What you can expect from us in return:

We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:

• Holiday: 22 days holiday rising to 25 days with length of service
• Birthdays: A free day's holiday on your birthday (or nearest Friday/Monday)
• Top tech: We don't just keep our services and solutions for our customers; that means best-of-breed software and hardware for all our staff
• Training: A tailored training plan including official vendor certifications
• Annual Bonus: A discretionary bonus at the end of the year to share in the company's success. Last year this bonus was 5% of annual salary.

Why choose a career with us?

We have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base.But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.

We recognise the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, with us the opportunities for growth are endless.

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

We are a Managed Service Provider looking for a 2nd Line Service Desk Engineer who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team. As a 2nd Line Service Desk Engineer this is the perfect opportunity for a talented individual to join a fast-growing Managed Services Provider, working on the latest technologies.

2nd Line Service Desk Engineer Role summary:

The 2nd Service Desk Engineer will be responsible for providing technical support for our Managed Service customers as well as working on the various IT projects which we implement for our clients. There will also be a degree of varied on-site work at our clients in the London area.

You will be required to perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts,deploying the latest security updates, system maintenance and upgrading customer systems.

2nd Line Service Desk Engineer Key responsibilities:

• Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail
• Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress
• Accurately log incidents by categorising and prioritising them in line with service operations procedures
• Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution
• Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks

We are looking for someone who:

• Has a natural aptitude for troubleshooting and problem-solving
• Embraces continual change and process improvement
• Can express ideas and information clearly and concisely
• Plans and manages own workflow on a daily basis to ensure the achievement of KPIs
• Demonstrates a passion for customers and delivering service excellence
• Proactively keeps up to date with technologies supported by us, including:
  • Firewalls
  • Network routing and switching
  • Office 365
  • Enterprise Mobility & Security including Intune and Azure AD
  • Wireless Networking
  • Server hardware
  • Virtualisation technologies: VMware, vSphere, Zerto
  • MS Windows Server Hyper-V
  • Azure
  • Active Directory
  • Exchange and Exchange Online
  • SQL
  • Teams
  • SharePoint
  • Anti-Virus technologies including Bitdefender

If you think you have what it takes to become part of our Team as a 2nd Line Service Desk Engineer then don't hesitate to apply!

What you can expect from us in return:

We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:

• Holiday: 22 days holiday rising to 25 days with length of service
• Birthdays: A free day's holiday on your birthday (or nearest Friday/Monday)
• Top tech: We don't just keep our services and solutions for our customers; that means best-of-breed software and hardware for all our staff
• Training: A tailored training plan including official vendor certifications
• Annual Bonus: A discretionary bonus at the end of the year to share in the company's success. Last year this bonus was 5% of annual salary.

Why choose a career with us?

We have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base.But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.

We recognise the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, with us the opportunities for growth are endless.

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.