Due to continued growth, our Client is looking to employ a personable and motivated Service Desk Technician - 2nd Line, to join their in-house Service Desk team.

The role and responsibilities include, but are not limited to:

• Providing customer focused 2nd Line Service Desk support for hardware and software issues.
• Prioritising incidents based on their business impact.
• Assessing the complexity of incidents and following escalation processes where required.
• Ensuring all calls are accurately logged into the Service Desk system.
• Ensuring all calls and tickets are responded to within Service Level Agreements (SLAs).
• Proactively identifying potential or future issues at client sites.
• Proactively sharing technical knowledge and client-specific know-how with the team.

It is essential that you have in-depth knowledge of and experience with the following from a support perspective:

• Windows Server Management
• Active Directory and Group Policy
• Exchange/Office 365
• TCP/IP, DNS/DHCP
• Server Virtualisation
• Networking and Routing

Desirable knowledge and experience:

• Citrix - XenApp and/or XenDesktop
• IP Telephony
• Attention to detail
• A proactive, logical approach to problem solving coupled with common sense
• Good communication, literacy and organisational skills

A full, clean driving licence is required to meet the requirements of this role as it may involve some work onsite for clients.

They offer a comprehensive benefits package consisting of:

• Unlimited tea and coffee in the office
• Training and development plans tailored to your individual needs
• Regular company and team social events, plus participation in charity and sports events
• Financial advice available on request
• Tax free childcare initiative
• Cycle to Work scheme
• Enrolment into the workplace pension scheme
• Perkbox membership offering discounts at major retailers, leisure and travel operators, a free monthly cinema ticket and more
• Private healthcare after 3 years of service

You may have previous experience in one or more of the following job roles: IT Technician, IT Support Technician, IT Engineer, Support Technician, Service Desk Technician, Service Desk Engineer, IT Service Delivery Engineer, 1st Line Technician, 2nd Line Technician, 1st Line Engineer, 2nd Line Engineer, Help Desk Engineer, Help Desk Technician.

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.

Due to continued growth, our Client is looking to employ a personable and motivated Service Desk Technician - 2nd Line, to join their in-house Service Desk team.

The role and responsibilities include, but are not limited to:

• Providing customer focused 2nd Line Service Desk support for hardware and software issues.
• Prioritising incidents based on their business impact.
• Assessing the complexity of incidents and following escalation processes where required.
• Ensuring all calls are accurately logged into the Service Desk system.
• Ensuring all calls and tickets are responded to within Service Level Agreements (SLAs).
• Proactively identifying potential or future issues at client sites.
• Proactively sharing technical knowledge and client-specific know-how with the team.

It is essential that you have in-depth knowledge of and experience with the following from a support perspective:

• Windows Server Management
• Active Directory and Group Policy
• Exchange/Office 365
• TCP/IP, DNS/DHCP
• Server Virtualisation
• Networking and Routing

Desirable knowledge and experience:

• Citrix - XenApp and/or XenDesktop
• IP Telephony
• Attention to detail
• A proactive, logical approach to problem solving coupled with common sense
• Good communication, literacy and organisational skills

A full, clean driving licence is required to meet the requirements of this role as it may involve some work onsite for clients.

They offer a comprehensive benefits package consisting of:

• Unlimited tea and coffee in the office
• Training and development plans tailored to your individual needs
• Regular company and team social events, plus participation in charity and sports events
• Financial advice available on request
• Tax free childcare initiative
• Cycle to Work scheme
• Enrolment into the workplace pension scheme
• Perkbox membership offering discounts at major retailers, leisure and travel operators, a free monthly cinema ticket and more
• Private healthcare after 3 years of service

You may have previous experience in one or more of the following job roles: IT Technician, IT Support Technician, IT Engineer, Support Technician, Service Desk Technician, Service Desk Engineer, IT Service Delivery Engineer, 1st Line Technician, 2nd Line Technician, 1st Line Engineer, 2nd Line Engineer, Help Desk Engineer, Help Desk Technician.

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.

Your opportunity
Are you committed to delivering excellent customer service and interested in learning or developing your IT skill set working in the number one Professional Services company in the world? Do you get satisfaction from solving technical problems and can happily work at pace with a sense of urgency? If this rings true then this role could be for you.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Your role
Deloitte’s Milton Keynes office plays a vital role in the firm’s success, delivering key administration and support services for the business. It will soon become one of the firm’s global customer contact centres, so we are looking for bilingual IT Service Desk Analysts to join our teams.

The immediate need is for people with French language skills, in addition to English. There may be a need for additional language expertise in the future, so if you have further multilingual skills do register your details with us.

As the first line of support for our 17,000 UK employees, you’ll have to be on the ball. Delivering first-time fixes across a variety of applications and technologies requires aptitude. It’s a busy team that demands a 'can-do’ attitude to problem solving. The ability to take ownership and manage a problem to its successful resolution will be key. You’ll need to use your initiative and be flexible in your approach in order to professionally and efficiently deliver the results your colleagues need.

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location:
Milton Keynes (Agile remote working available)
Work pattern:
We have varied opportunities, fixed term and permanent, full and part time.
Shifts between 7 am and 9pm and occasional Saturdays.

Your professional experience

IT experience isn’t mandatory, we provide you the technical training needed for you to succeed in the role. All you need is the language skills and a can do attitude.

We will support you in developing both your soft skills as well as technical skills. Coming with pervious customer service experience will put you at an advantage however it is not compulsory. We are a Global brand, with years of experience in developing our people and maximising their full potential, providing you the opportunity to either start, or enhance your career working within the world’s number one Professional Services Firm

Your service line: Internal Services

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Shared Services, National Quality & Risk Management, IT Services, and Property & Corporate Services, together we live, breathe and deliver the Deloitte experience.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe

The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

For a full job description please visit our online Deloitte Careers portal.

Requisition code: 157029

Your opportunity
Are you committed to delivering excellent customer service and interested in learning or developing your IT skill set working in the number one Professional Services company in the world? Do you get satisfaction from solving technical problems and can happily work at pace with a sense of urgency? If this rings true then this role could be for you.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Your role
Deloitte’s Milton Keynes office plays a vital role in the firm’s success, delivering key administration and support services for the business. It will soon become one of the firm’s global customer contact centres, so we are looking for bilingual IT Service Desk Analysts to join our teams.

The immediate need is for people with French language skills, in addition to English. There may be a need for additional language expertise in the future, so if you have further multilingual skills do register your details with us.

As the first line of support for our 17,000 UK employees, you’ll have to be on the ball. Delivering first-time fixes across a variety of applications and technologies requires aptitude. It’s a busy team that demands a 'can-do’ attitude to problem solving. The ability to take ownership and manage a problem to its successful resolution will be key. You’ll need to use your initiative and be flexible in your approach in order to professionally and efficiently deliver the results your colleagues need.

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location:
Milton Keynes (Agile remote working available)
Work pattern:
We have varied opportunities, fixed term and permanent, full and part time.
Shifts between 7 am and 9pm and occasional Saturdays.

Your professional experience

IT experience isn’t mandatory, we provide you the technical training needed for you to succeed in the role. All you need is the language skills and a can do attitude.

We will support you in developing both your soft skills as well as technical skills. Coming with pervious customer service experience will put you at an advantage however it is not compulsory. We are a Global brand, with years of experience in developing our people and maximising their full potential, providing you the opportunity to either start, or enhance your career working within the world’s number one Professional Services Firm

Your service line: Internal Services

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Shared Services, National Quality & Risk Management, IT Services, and Property & Corporate Services, together we live, breathe and deliver the Deloitte experience.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe

The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

For a full job description please visit our online Deloitte Careers portal.

Requisition code: 157029

IT Data Analyst - Coventry

IT Data Analyst / SQL / Data / Power Pivots / MS Office/Excel / Trend Analysis / Birmingham

Overview

As an Data Analyst, you role is to collate, check, de-duplicate and merge daily/weekly data from client proprietary systems in csv/excel formats for accuracy, and input into the CRM data management system.

This role is perfect for someone who loves working with data and has an analytical mind and ultimatley someone who is looking for

Your new role

You will:

• Produce & analyse management info/reports on a regular basis within agreed timeframes.
• Offer support to the operation through the design and maintenance of spreadsheets and databases.
• Identify trends & proposals to benefit the customer service and costs to the department.
• Interpret & communicate factual & accurate findings to the management team.
• Develop and implement process improvements.

In order to be considered for the role

• Minimum of 2 years working as a Data Analyst
• Knowledge and experience of SQL, Power Pivots and Microsoft packages (advanced Excel skills are essential).
• Have excellent communication skills, both written and verbal with strong attention to detail.
• Be able to communicate at all levels, having the confidence in your own analysis and recommendations given.
• Logical thought process and the ability to solve problems quickly using your initiative in a pressurised environment.
• Have an inquisitive mind and challenge processes to ensure we are putting customers first always. All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position, you must not have had an unsuccessful application for a similar role within the last 6 months.

What our client can offer you
Flexible working hours
22 days holiday + statutory bank holidays
Contributory Auto Enrolment Pension Scheme
Free on-site car parking
Staff facilities
Health cash plan (after passed 6 month probation)

IT Data Analyst / SQL / Data / Power Pivots / MS Office / Trend Analysis / Coventry

IT Data Analyst - Coventry

IT Data Analyst / SQL / Data / Power Pivots / MS Office/Excel / Trend Analysis / Birmingham

Overview

As an Data Analyst, you role is to collate, check, de-duplicate and merge daily/weekly data from client proprietary systems in csv/excel formats for accuracy, and input into the CRM data management system.

This role is perfect for someone who loves working with data and has an analytical mind and ultimatley someone who is looking for

Your new role

You will:

• Produce & analyse management info/reports on a regular basis within agreed timeframes.
• Offer support to the operation through the design and maintenance of spreadsheets and databases.
• Identify trends & proposals to benefit the customer service and costs to the department.
• Interpret & communicate factual & accurate findings to the management team.
• Develop and implement process improvements.

In order to be considered for the role

• Minimum of 2 years working as a Data Analyst
• Knowledge and experience of SQL, Power Pivots and Microsoft packages (advanced Excel skills are essential).
• Have excellent communication skills, both written and verbal with strong attention to detail.
• Be able to communicate at all levels, having the confidence in your own analysis and recommendations given.
• Logical thought process and the ability to solve problems quickly using your initiative in a pressurised environment.
• Have an inquisitive mind and challenge processes to ensure we are putting customers first always. All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position, you must not have had an unsuccessful application for a similar role within the last 6 months.

What our client can offer you
Flexible working hours
22 days holiday + statutory bank holidays
Contributory Auto Enrolment Pension Scheme
Free on-site car parking
Staff facilities
Health cash plan (after passed 6 month probation)

IT Data Analyst / SQL / Data / Power Pivots / MS Office / Trend Analysis / Coventry

Mandarin speaking IT Administrator

Permanent Full-time

Salary up to £30K per annum

Central London

Kerr Recruitment is operating on behalf of our client, an international organisation within banking industry based in central London. They are looking for a Mandarin speaking IT Administrator to join their team.

Working hours: Monday to Friday 9am to 5pm

Key Tasks:

• Administration and maintenance of company's IT systems, for example Office 365 or VOIP telephony system.
• Configuration and set-up of all new server systems required internally for the company's activities, including but not limited to replacing aging hardware or end of life operating systems.
• Firewall administration and overall responsibility for company IT security.
• Supporting several applications (mainly the Microsoft Office suite)
• Forecasting any needed improvements, budgeting for and implementing any changes.
• Liaising with HQ as well as IT service providers

Ideal candidate would have:

• Fluent in Mandarin and English (spoken and written)
• Good working knowledge of server operating systems
• Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.
• Working knowledge of major network operating systems and basic computer hardware components
• Great communication and organisation skills

Please note:

• We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
• Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
• Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
• Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
• By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://privacy-notice/
• Closing Date: 31/03/2020

Mandarin speaking IT Administrator

Permanent Full-time

Salary up to £30K per annum

Central London

Kerr Recruitment is operating on behalf of our client, an international organisation within banking industry based in central London. They are looking for a Mandarin speaking IT Administrator to join their team.

Working hours: Monday to Friday 9am to 5pm

Key Tasks:

• Administration and maintenance of company's IT systems, for example Office 365 or VOIP telephony system.
• Configuration and set-up of all new server systems required internally for the company's activities, including but not limited to replacing aging hardware or end of life operating systems.
• Firewall administration and overall responsibility for company IT security.
• Supporting several applications (mainly the Microsoft Office suite)
• Forecasting any needed improvements, budgeting for and implementing any changes.
• Liaising with HQ as well as IT service providers

Ideal candidate would have:

• Fluent in Mandarin and English (spoken and written)
• Good working knowledge of server operating systems
• Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.
• Working knowledge of major network operating systems and basic computer hardware components
• Great communication and organisation skills

Please note:

• We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
• Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
• Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
• Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
• By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://privacy-notice/
• Closing Date: 31/03/2020