Role Title: Information Support Officer
The Information Support Officer (ISO) role is to provide the day to day management of the MKC CSC case management systems and services, ensuring the availability, confidentiality, integrity and of the systems and compliance with relevant CSC and ICT policies.
The ISO manages user support and provision of a Support Desk for all users of Children's Social Care (CSC) case management systems, analysing, advising and supporting users.
The ISO maintains the day to day running of CSC systems including system administration, and identifying data quality issues..
Key Objectives:
1. Responsible for the day to day running of CSC case management systems and support to users.
2. Responsible for ensuring the electronic case management system accurately reflects MKC policy and government statutory guidance in relation to the recording and management of information relating to children's social care.
3. Provides authoritative advice on all aspects of system administration and related IT interfaces to inform future change.
4. Responsible for ongoing development and maintenance of CSC case management systems.
5. Supports the timely delivery of high quality accurate, relevant, robust and balanced system data information.
6. To lead and assist in the management and delivery of successful related system develop projects contributing to project delivery in line with the MKC corporate ICT strategy ensuring MKC information security requirements and objectives are met.
7. Disseminates relevant, timely & appropriate guidance in relation to system use.
8. Apply comprehensive functional knowledge of CSC systems in problem resolution and/or relevant projects based on experience and knowledge
The post is required to interact with all levels of staffs within the authority, including Councillors, Directors and Senior Managers. On a day to day basis, close and effective working relationships are required with all teams and all levels across Children's Social Care.
Resources: Non-Financial
Working with the Senior Information Support Officer in ensuring a consistent approach to CSC information systems is adopted.
To be responsible and accountable for demonstrating effective assessment and knowledge of existing resources and be able to evaluate, in support of the relevant CSC and ICT Policies, Procedures and regulatory requirements, value for money of the assets employed and explore innovative alternatives to deliver additional efficiency's.
Work Profile
To have oversight of all CSC business processes in order to support 400+ users of CSC systems with their day to day use
Use specialist administration tools to maintain CSC systems and escalate/report system problems that prevent users from recording.
Identify and provide recommendations in regard to the development of CSC case management systems
To assume organisational expert status in relation to CSC case management systems, dealing with issues and problems using innovative approaches based upon sound technical knowledge and professional expertise.
To identify training needs as a result of user analysis to inform business practice.
Develop and maintain relevant procedures with specific responsibility for ensuring the Helpdesk and Systems Administration processes are, at all times, accurate and up-to-date
Provide expert advice on all aspects of LCS & EHM system administration as well as related IT interfaces to inform future change.
Ensure all LCS & EHM and related IT interface systems administration tasks are completed within a timely manner.
Essential
Desirable
Awareness
Significant
Extensive
SKILLS AND KNOWLEDGE
- Technical knowledge and qualification
- Minimum 3 A-Levels including a technical subject eg Maths, Computing Science or relevant experience
- A qualification(s) in IT Service management e.g. ITIL
- Significant experience of working with social care case management systems in a system administration role or relevant qualification.
- Detailed knowledge of personal data information and ICT systems.
- Experience of using query software to extract information from a database.
- Experience of designing and specifying reports from a database system.
- Detailed knowledge of CSC business processes
Able to prioritise own workload to meet deadlines both internal and legislative.
Planning capacity and resources
Negotiation & People Management Skills dealing with suppliers to ensure best value, and with internal customers to ensure compliance and utilise systems effectively.
Using initiative to overcome problems
Ability to work with service staff to identify system needs and implement solutions to meet service delivery needs
COMPETENCIES REQUIRED All post holders must be able to comply with the Council's core competency requirements, Leading Change, Focus on the Customer, Team Working, Delivering Performance, Motivation, and Managing Resources.
CORPORATE SAFEGUARDING STATEMENT All post holders must be committed to applying and upholding the Council's Corporate Safeguarding Policy Statement. Specific safeguarding responsibilities should be detailed in this document.
Other information
able to travel to meet service delivery requirements
available to undertake work outside of normal working hours