Job title: Junior Database Analyst

Salary: Up to £25k

Location: Watford

My client is a driven and successful company who is looking for a Junior Database Analyst to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. This role will be to support the Database Developer, the Lead Generation and Data Team.

Responsibilities:

• To build internal and external relationships - support internal teams
• Ability to create simple and complex queries
• Knowledge of stored procedures and views
• Developing and maintaining ETL packages
• Supporting daily list rental team outputs
• Helping to ensure all outputs are done in timely manner
• Ensure that all call centre/online collected data is loaded
• Maintaining and resolving query tickets
• Carry out databases queries and basic data extractions
• To assist with client and team support with data related queries
• Monitoring all scheduled jobs
• Experience of database environments
• Experience in T-SQL

• Experience in query analyser and replication

Attributes:

• Confident communicating over the phone
• Degree in Computer Sciences is preferable
• Team player
• Keen to learn

Job title: Junior Database Analyst

Salary: Up to £25k

Location: Watford

My client is a driven and successful company who is looking for a Junior Database Analyst to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. This role will be to support the Database Developer, the Lead Generation and Data Team.

Responsibilities:

• To build internal and external relationships - support internal teams
• Ability to create simple and complex queries
• Knowledge of stored procedures and views
• Developing and maintaining ETL packages
• Supporting daily list rental team outputs
• Helping to ensure all outputs are done in timely manner
• Ensure that all call centre/online collected data is loaded
• Maintaining and resolving query tickets
• Carry out databases queries and basic data extractions
• To assist with client and team support with data related queries
• Monitoring all scheduled jobs
• Experience of database environments
• Experience in T-SQL

• Experience in query analyser and replication

Attributes:

• Confident communicating over the phone
• Degree in Computer Sciences is preferable
• Team player
• Keen to learn

Job reference number 118737

ServiceNow System Admin & Developer

[[salaryMin]]

Full time

Permanent

Rowland Hill House

Service Now System Administrator & Developer

Job Purpose

The ServiceNow platform is used by RMG and it's suppliers to manage all IT Service Management disciplines including Software Asset Management to ensure compliance to multi million pound IT software contracts. It is also increasingly used by Business facing applications such as PFW Resolve (used by 1000s of PFW Depot Users) and the CPC application for managing operational incidents impacting the delivery of mail. The ServiceNow platform is used by RMG and its suppliers as the core Service Integration & Management platform delivering ITIL disciplines such as Service Desk, Incident, Problem, Change, Request, Asset & Configuration, Knowledge and Event Management in order to support RMG’s IT Services 24 x 7 The ServiceNow Administrator and Developer is responsible for technical support, ongoing development and for improving the adoption and maturity of RMG’s ServiceNow implementation as detailed below: 

Key Accountabilities

Support, administration and development on the critical ServiceNow platform. Some of the development activities in flight are listed below.

•    Atos Migration Programme and on-boarding to ServiceNow

•    Cloud Enablement Programme

•    New HR Processes for Emergency Measures and rate expense claims

•    New Knowledge Management Process for the Information to Outcome Programme

•    PDA Access requests for the PDA Core Programme

•    New Contract Management process for TSM

•    New Policy Management Portal for HR

Key competencies:

•    ITIL Foundation Certificate

•    ServiceNow System Administrator Certification

•    Extensive and up-to-date knowledge of the ServiceNow platform including: Business Rules, Client Scripts, Script includes, workflows, Update sets and Contextual security.

•    Functional knowledge and experience with IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog, Configuration Management Database (CMDB), Asset, Knowledge Management).

•    Knowledge of web based languages (JavaScript, HTML and Glide) are desirable but not essential

•    Experience of SDLC / Scrum methodologies and IT Project Management principles and techniques are desirable but not essential

•    Excellent analytical, problem solving and troubleshooting skills using considerable judgment and initiative when making choices, recommendations, or decisions.

•    Good verbal and written communication skills to explain complex solutions in a clear and concise manner to a wide variety of audiences, both business and technical.

•    Proven ability to be responsible for the daily administration, maintenance and Change Management.

•    Ability to work independently with minimal direction. Regularly exercises discretion and independent judgment on business matters.
 

We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

Closing Date: . Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST

#RMG

Job Segment:
System Administrator, Developer, Administrative Assistant, Service Desk, Database, Technology, Administrative, Customer Service

Job reference number 118737

ServiceNow System Admin & Developer

[[salaryMin]]

Full time

Permanent

Rowland Hill House

Service Now System Administrator & Developer

Job Purpose

The ServiceNow platform is used by RMG and it's suppliers to manage all IT Service Management disciplines including Software Asset Management to ensure compliance to multi million pound IT software contracts. It is also increasingly used by Business facing applications such as PFW Resolve (used by 1000s of PFW Depot Users) and the CPC application for managing operational incidents impacting the delivery of mail. The ServiceNow platform is used by RMG and its suppliers as the core Service Integration & Management platform delivering ITIL disciplines such as Service Desk, Incident, Problem, Change, Request, Asset & Configuration, Knowledge and Event Management in order to support RMG’s IT Services 24 x 7 The ServiceNow Administrator and Developer is responsible for technical support, ongoing development and for improving the adoption and maturity of RMG’s ServiceNow implementation as detailed below: 

Key Accountabilities

Support, administration and development on the critical ServiceNow platform. Some of the development activities in flight are listed below.

•    Atos Migration Programme and on-boarding to ServiceNow

•    Cloud Enablement Programme

•    New HR Processes for Emergency Measures and rate expense claims

•    New Knowledge Management Process for the Information to Outcome Programme

•    PDA Access requests for the PDA Core Programme

•    New Contract Management process for TSM

•    New Policy Management Portal for HR

Key competencies:

•    ITIL Foundation Certificate

•    ServiceNow System Administrator Certification

•    Extensive and up-to-date knowledge of the ServiceNow platform including: Business Rules, Client Scripts, Script includes, workflows, Update sets and Contextual security.

•    Functional knowledge and experience with IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog, Configuration Management Database (CMDB), Asset, Knowledge Management).

•    Knowledge of web based languages (JavaScript, HTML and Glide) are desirable but not essential

•    Experience of SDLC / Scrum methodologies and IT Project Management principles and techniques are desirable but not essential

•    Excellent analytical, problem solving and troubleshooting skills using considerable judgment and initiative when making choices, recommendations, or decisions.

•    Good verbal and written communication skills to explain complex solutions in a clear and concise manner to a wide variety of audiences, both business and technical.

•    Proven ability to be responsible for the daily administration, maintenance and Change Management.

•    Ability to work independently with minimal direction. Regularly exercises discretion and independent judgment on business matters.
 

We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

Closing Date: . Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST

#RMG

Job Segment:
System Administrator, Developer, Administrative Assistant, Service Desk, Database, Technology, Administrative, Customer Service

Service Desk Analyst

Ref: HTT/56457887

A leading NHS organisation in Leeds has approached Venn Group’s public sector IT team to recruit a Service Desk Analyst to join their busy service desk team. They are looking for enthusiastic individuals to support a rapidly growing service.

If you are a looking for your first or next IT contract this is a great opportunity not to be overlooked.

Candidate Requirements:

• Experience in IT or IT related qualifications
• Customer service background

Day to day duties:

• The successful candidate will join the technical service desk and assist customers with all IT support related issues
• Provide first and second line fault finding services and IT resolutions
• Customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone, written via email and in person
• Support the IT Team Leader to ensure high levels of customer service are always achieved
• Resolve queries at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion  
• Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests

Location:           Leeds

Rate:              £10 - £12.50 per hour

Duration:          2 month initial contract  

Start:                 March 2020

To apply for this role or to find out about other IT jobs, please contact Harry Tate-Smith on or email with an up to date CV.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Service Desk Analyst

Ref: HTT/56457887

A leading NHS organisation in Leeds has approached Venn Group’s public sector IT team to recruit a Service Desk Analyst to join their busy service desk team. They are looking for enthusiastic individuals to support a rapidly growing service.

If you are a looking for your first or next IT contract this is a great opportunity not to be overlooked.

Candidate Requirements:

• Experience in IT or IT related qualifications
• Customer service background

Day to day duties:

• The successful candidate will join the technical service desk and assist customers with all IT support related issues
• Provide first and second line fault finding services and IT resolutions
• Customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone, written via email and in person
• Support the IT Team Leader to ensure high levels of customer service are always achieved
• Resolve queries at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion  
• Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests

Location:           Leeds

Rate:              £10 - £12.50 per hour

Duration:          2 month initial contract  

Start:                 March 2020

To apply for this role or to find out about other IT jobs, please contact Harry Tate-Smith on or email with an up to date CV.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Data Administrator required by a unique events management company with offices in both Cheshire and London. This is a newly created role for a Database Administrator to become a pivotal member of the growing team.

This role offers the exciting opportunity to lead and maintain high standards for data quality while continually reviewing how data is best utilised for creating effective marketing information.

Required Skills & Experience:

• SQL
• Experience with database software/web applications
• Up-to-date knowledge GDPR Regulations
• Solid analytical background
• Strong Excel skills
• Appreciation/knowledge of data related marketing software
• Eye for detail and accuracy

If you have the required skills and would love the take on a new challenge then apply today!

Data Administrator required by a unique events management company with offices in both Cheshire and London. This is a newly created role for a Database Administrator to become a pivotal member of the growing team.

This role offers the exciting opportunity to lead and maintain high standards for data quality while continually reviewing how data is best utilised for creating effective marketing information.

Required Skills & Experience:

• SQL
• Experience with database software/web applications
• Up-to-date knowledge GDPR Regulations
• Solid analytical background
• Strong Excel skills
• Appreciation/knowledge of data related marketing software
• Eye for detail and accuracy

If you have the required skills and would love the take on a new challenge then apply today!

Support Engineer

Cooper Lomaz are currently working exclusively with a growing organisation based near Newmarket. Our client have had some internal successes and are recruiting for a delivery focused Support Engineer to join a small support team where opportunities for progression are rife. You will provide the first and last point of contact IT based queries, acting as an account manager and working collaboratively with senior team members to resolve issues.

Within the team you will deal with a range of customer enquiries and requests and provide support for all desktop used technologies. The appointed team member will maintain incident records using Help desk system and role you will manage the procurement, set-up and issue of IT equipment to employees and proactively monitor and respond to automated alerts generated by our various IT environments.

Essential experience & technical abilities: -

• Windows desktop support experience in a Microsoft orientated environment
• Experience of support of printers, laptops, desktops and arranging the repair of hardware equipment with 3rd party vendors
• Familiar with Microsoft technologies used at the desktop
• Active Directory/Exchange/AV management experience

Preferred / likely experience & technical abilities: -

• Recognised technical qualification
• Knowledge of systems in use by the group
• Knowledge of ITIL orientated service desk

Relevant experience & personal qualities: -

• Educated to degree level or equivalent qualification or experience
• Experience of quality customer service
• A motivated team player
• Customer Service aware
• Proactive
• Keen to learn new skills
• Articulate, literate and able to communicate effectively at all levels
• Able to demonstrate organisational skills

Support Engineer

Cooper Lomaz are currently working exclusively with a growing organisation based near Newmarket. Our client have had some internal successes and are recruiting for a delivery focused Support Engineer to join a small support team where opportunities for progression are rife. You will provide the first and last point of contact IT based queries, acting as an account manager and working collaboratively with senior team members to resolve issues.

Within the team you will deal with a range of customer enquiries and requests and provide support for all desktop used technologies. The appointed team member will maintain incident records using Help desk system and role you will manage the procurement, set-up and issue of IT equipment to employees and proactively monitor and respond to automated alerts generated by our various IT environments.

Essential experience & technical abilities: -

• Windows desktop support experience in a Microsoft orientated environment
• Experience of support of printers, laptops, desktops and arranging the repair of hardware equipment with 3rd party vendors
• Familiar with Microsoft technologies used at the desktop
• Active Directory/Exchange/AV management experience

Preferred / likely experience & technical abilities: -

• Recognised technical qualification
• Knowledge of systems in use by the group
• Knowledge of ITIL orientated service desk

Relevant experience & personal qualities: -

• Educated to degree level or equivalent qualification or experience
• Experience of quality customer service
• A motivated team player
• Customer Service aware
• Proactive
• Keen to learn new skills
• Articulate, literate and able to communicate effectively at all levels
• Able to demonstrate organisational skills