Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore our commitment to diversity and inclusion!

As a Technical Support Specialist, you will be the first point of contact for customers with technical problems and will provide the best and most cost effective solution to the Xerox end customer. There is a strong focus on meeting required SLA and KPI's related to the delivery of optimum remote solutions. Close liaison with various escalation teams will be a key task within the role.

The roles will suit enthusiastic candidates with customer service experience and a willingness to learn and develop. We will consider candidates who are already based in Dublin or willing to relocate (generous relocation package provided).

Main Responsibilities:

• Act as the primary country contact for customers on all escalations
• Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
• Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
• Facilitate or escalate customer issues and complaints, both internally and externally
• Co-ordinate all consumable calls in order to enable dispatch of Xerox & Multi-vendor consumables to customers
• Co-ordinate all Break/Fix calls in order to enable dispatch of Xerox & Multi-vendor engineers to customers
• Liaise with Various Helpdesks, Xerox and Third Party Service Providers escalating through these avenues to close
• Flexibility to take on additional tasks as directed by Team Lead
• Validate Customer details and requirements on data entry, categorize and deal with appropriately
• Maintain accurate database information
• Obtain call closures details on all dispatched calls

Qualifications and Experience:

• A-Level Education / Leaving Certificate or equivalent.
• Fluency in English and Dutch
• Minimum of 6 months working in similar customer support role
• A good and detailed knowledge of IT Fundamentals, Operating Systems, Desktop Applications, Networking, Network protocols, etc).
• Skill and competency at providing professional technical telephone support.
• A strong aptitude and interest in developing detailed printer hardware knowledge to a Specialist level.
• Able to control interactions with customers using persuasion and influencing skills.
• Able to work under pressure and deal positively with difficult situations.
• Aptitude for understanding and troubleshooting technical problems.
• Able to convey sensitivity and a positive approach to customer needs.
• Can demonstrate effective interactive skills and ability to work as part of a team.
• Strongly self-motivated to learn new skills to fulfil basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation.
• Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets.
• Excellent team player with a committed approach to teamwork and customer responsibilities.
• Flexibility with working time patterns which will need to align with in country requirements
• Ability to follow relevant instruction and to use appropriately relevant Xerox knowledge bases
• Able to maintain and project a helpful and courteous attitude in any circumstances.
• Highly resilient under pressure and adaptable to unforeseen work demands.

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore our commitment to diversity and inclusion!

As a Technical Support Specialist, you will be the first point of contact for customers with technical problems and will provide the best and most cost effective solution to the Xerox end customer. There is a strong focus on meeting required SLA and KPI's related to the delivery of optimum remote solutions. Close liaison with various escalation teams will be a key task within the role.

The roles will suit enthusiastic candidates with customer service experience and a willingness to learn and develop. We will consider candidates who are already based in Dublin or willing to relocate (generous relocation package provided).

Main Responsibilities:

• Act as the primary country contact for customers on all escalations
• Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
• Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
• Facilitate or escalate customer issues and complaints, both internally and externally
• Co-ordinate all consumable calls in order to enable dispatch of Xerox & Multi-vendor consumables to customers
• Co-ordinate all Break/Fix calls in order to enable dispatch of Xerox & Multi-vendor engineers to customers
• Liaise with Various Helpdesks, Xerox and Third Party Service Providers escalating through these avenues to close
• Flexibility to take on additional tasks as directed by Team Lead
• Validate Customer details and requirements on data entry, categorize and deal with appropriately
• Maintain accurate database information
• Obtain call closures details on all dispatched calls

Qualifications and Experience:

• A-Level Education / Leaving Certificate or equivalent.
• Fluency in English and Dutch
• Minimum of 6 months working in similar customer support role
• A good and detailed knowledge of IT Fundamentals, Operating Systems, Desktop Applications, Networking, Network protocols, etc).
• Skill and competency at providing professional technical telephone support.
• A strong aptitude and interest in developing detailed printer hardware knowledge to a Specialist level.
• Able to control interactions with customers using persuasion and influencing skills.
• Able to work under pressure and deal positively with difficult situations.
• Aptitude for understanding and troubleshooting technical problems.
• Able to convey sensitivity and a positive approach to customer needs.
• Can demonstrate effective interactive skills and ability to work as part of a team.
• Strongly self-motivated to learn new skills to fulfil basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation.
• Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets.
• Excellent team player with a committed approach to teamwork and customer responsibilities.
• Flexibility with working time patterns which will need to align with in country requirements
• Ability to follow relevant instruction and to use appropriately relevant Xerox knowledge bases
• Able to maintain and project a helpful and courteous attitude in any circumstances.
• Highly resilient under pressure and adaptable to unforeseen work demands.

IT Production Support Analyst

I am working with a company who are looking for someone to join the Production Support Team within their production environment. The role will be to provide support to all systems within the department as well as being heavily involved in data. This will include ensuring files are processed and available to the overnight production teams.

Required Skills and Experience:-

• Previous experience of working within a support capacity
• Comfortable working shifts - NO NIGHTS OR WEEKENDS
• Experience of Windows Operating Systems
• Experience of processing documents and files to tight deadlines
• Experience of using ticketing system

IT Production Support Analyst

I am working with a company who are looking for someone to join the Production Support Team within their production environment. The role will be to provide support to all systems within the department as well as being heavily involved in data. This will include ensuring files are processed and available to the overnight production teams.

Required Skills and Experience:-

• Previous experience of working within a support capacity
• Comfortable working shifts - NO NIGHTS OR WEEKENDS
• Experience of Windows Operating Systems
• Experience of processing documents and files to tight deadlines
• Experience of using ticketing system

Vacancy: IT Support Advisor (1st line support)
Location: Derby
Salary: 19-22kDept of exp

We are recruiting for an experienced IT Support Advisor to provide 1st line support on a busy managed services help desk in Derby city centre.

The role of IT Support Advisor involves providing technical support, monitoring and maintaining computer systems and networks across a wide rage of clients.

The ideal candidate will have experience in an IT support role and have good knowledge of Office 365 Administration.

Interested? Call TurnerFox Recruitment on or email your CV

Vacancy: IT Support Advisor (1st line support)
Location: Derby
Salary: 19-22kDept of exp

We are recruiting for an experienced IT Support Advisor to provide 1st line support on a busy managed services help desk in Derby city centre.

The role of IT Support Advisor involves providing technical support, monitoring and maintaining computer systems and networks across a wide rage of clients.

The ideal candidate will have experience in an IT support role and have good knowledge of Office 365 Administration.

Interested? Call TurnerFox Recruitment on or email your CV

Do you get a buzz out of helping others?

You may not be saving lives but supporting an IT department can have a massive impact on the continued success of a business.

Your experience in hardware and PC fixes means you’ll be able to hit the ground running and be a real asset immediately.

You’ll play a key role in ensuring that all IT infrastructure on site is maintained to a high standard. You’ll also be the go-to person for technical issues affecting hardware and software across multiple environments.

So, what are the requirements?

You’ll have strong knowledge of Windows 10 and MS Office. You’ll also be well versed in network troubleshooting and using IT ticket systems to log incidents.

Your experience in IT hardware specifications will also be an added bonus.

Okay, so what do you get for all this?

You’ll get a salary of£20,000, which you may end up spending a chunk on the companies’ products thanks to their hefty staff discount. That’s Christmas sorted.

Everyone needs a bit of time off. You’ll start with 25 days holiday, but with each year you’ll get an extra day up until 33 days.

If you haven’t got an up to date CV, don’t worry, you can just send me what you do have () or get in touch another way – I know not everyone has one to hand.

My number is on our site, along with LinkedIn details to connect (Adam Williams).

Every applicant will receive a response.

Do you get a buzz out of helping others?

You may not be saving lives but supporting an IT department can have a massive impact on the continued success of a business.

Your experience in hardware and PC fixes means you’ll be able to hit the ground running and be a real asset immediately.

You’ll play a key role in ensuring that all IT infrastructure on site is maintained to a high standard. You’ll also be the go-to person for technical issues affecting hardware and software across multiple environments.

So, what are the requirements?

You’ll have strong knowledge of Windows 10 and MS Office. You’ll also be well versed in network troubleshooting and using IT ticket systems to log incidents.

Your experience in IT hardware specifications will also be an added bonus.

Okay, so what do you get for all this?

You’ll get a salary of£20,000, which you may end up spending a chunk on the companies’ products thanks to their hefty staff discount. That’s Christmas sorted.

Everyone needs a bit of time off. You’ll start with 25 days holiday, but with each year you’ll get an extra day up until 33 days.

If you haven’t got an up to date CV, don’t worry, you can just send me what you do have () or get in touch another way – I know not everyone has one to hand.

My number is on our site, along with LinkedIn details to connect (Adam Williams).

Every applicant will receive a response.

Data Analyst - Legal sector - Leeds (or Glasgow)

Great opportunity for a logical, detail-oriented individual with a passion for technology and good experience within the data analysis/management space. Join a firm that is at the forefront of investing in the evolving world of legal technology.

Client Details

The client are a highly respected and well known international law firm. A Times Top 50 Employer for Women, one of the highest ranking Stonewall Employers in their sector, they are committed to ethical practices, diversity and inclusive hiring. This role can be based in either Leeds or Glasgow.

Description

Data Analyst - Legal sector - Leeds (or Glasgow)

This role supports the Legal Review and Product Support Services teams, managing technical requests from lawyers to process and analyse date in legal documents. The role will involve using natural language processing techniques to large data sets, processing, cleansing and verifying the integrity of incoming documents for review and analysing legal data captured by lawyers.

This is a business which wants to remain at the forefront of their sector in terms of the legal technology they use (they have previously won awards for innovation), so an ambitious individual who has a passion in this area is essential.

Profile

The team need someone who is innovative, logical and driven. We are looking for the following experience:

• Advanced Excel skills
• Python, R or Java programming skills
• Experience with one of the following: SQL querying, MongoDB, RegEx, XML
• Good commercial acumen, preferably from within the legal or professional services industry
• Able to juggle multiple projects and requests

Job Offer

This is an opportunity to join a leading law firm at a highly exciting time for the sector. They want someone who is ambitious, keen on data analytics and understands how this can influence and improve a business. They can offer an open, friendly and inclusive workplace with an award winning business, as some excellent benefits to support your career and work-life balance.

Data Analyst - Legal sector - Leeds (or Glasgow)

Data Analyst - Legal sector - Leeds (or Glasgow)

Great opportunity for a logical, detail-oriented individual with a passion for technology and good experience within the data analysis/management space. Join a firm that is at the forefront of investing in the evolving world of legal technology.

Client Details

The client are a highly respected and well known international law firm. A Times Top 50 Employer for Women, one of the highest ranking Stonewall Employers in their sector, they are committed to ethical practices, diversity and inclusive hiring. This role can be based in either Leeds or Glasgow.

Description

Data Analyst - Legal sector - Leeds (or Glasgow)

This role supports the Legal Review and Product Support Services teams, managing technical requests from lawyers to process and analyse date in legal documents. The role will involve using natural language processing techniques to large data sets, processing, cleansing and verifying the integrity of incoming documents for review and analysing legal data captured by lawyers.

This is a business which wants to remain at the forefront of their sector in terms of the legal technology they use (they have previously won awards for innovation), so an ambitious individual who has a passion in this area is essential.

Profile

The team need someone who is innovative, logical and driven. We are looking for the following experience:

• Advanced Excel skills
• Python, R or Java programming skills
• Experience with one of the following: SQL querying, MongoDB, RegEx, XML
• Good commercial acumen, preferably from within the legal or professional services industry
• Able to juggle multiple projects and requests

Job Offer

This is an opportunity to join a leading law firm at a highly exciting time for the sector. They want someone who is ambitious, keen on data analytics and understands how this can influence and improve a business. They can offer an open, friendly and inclusive workplace with an award winning business, as some excellent benefits to support your career and work-life balance.

Data Analyst - Legal sector - Leeds (or Glasgow)