A third-sector organisation is looking for a UX Designer to join their Digital Team. The organisational changes within the company has seen a fresh approach to the company's strategy which has resulted in the Digital Team being expanded. It really is an exciting time to become a part of the team!

In a previous role, you will have worked on the design of multiple projects and constantly thrived to improve the UX within these projects. You should have experience of analysing research data and providing creative solutions based on this. Experience of usability testing, journey mapping and flow diagrams will also be key within this role. Ideally, you will have experience in Design sprints and have knowledge of Agile, Lean and Scrum approaches to work. The collaborative nature of the team means that the role would suit someone that isn't afraid to put their ideas forward and is eager to get involved in team discussions.

The role will involve working on several existing projects and products across the company, working on the website of the company and probably the most exciting part of the role - working a new Greenfield project. The main responsibilities of the role will be to deliver solutions to end-users' problems with a strong focus on accessibility across different projects. You will work closely with UI Designers, User Researchers, other UX'ers and Web Developers to maintain and improve the company's digital platforms.

Required technical skills:

** HTML design experience

** Good knowledge of UX Design process

** Manipulation of user findings from user researchers

** Designing and delivering user experiences

** Strong Stakeholder Management skills

** Agile/Lean/Scrum experience

If you're a UX Designer that wants to work for a company that thrives for change, invests in their staff and has exciting Greenfield projects on the horizon, then please apply and call Jack Steven at Cathcart Associates or feel free to contact me via LinkedIn.

A third-sector organisation is looking for a UX Designer to join their Digital Team. The organisational changes within the company has seen a fresh approach to the company's strategy which has resulted in the Digital Team being expanded. It really is an exciting time to become a part of the team!

In a previous role, you will have worked on the design of multiple projects and constantly thrived to improve the UX within these projects. You should have experience of analysing research data and providing creative solutions based on this. Experience of usability testing, journey mapping and flow diagrams will also be key within this role. Ideally, you will have experience in Design sprints and have knowledge of Agile, Lean and Scrum approaches to work. The collaborative nature of the team means that the role would suit someone that isn't afraid to put their ideas forward and is eager to get involved in team discussions.

The role will involve working on several existing projects and products across the company, working on the website of the company and probably the most exciting part of the role - working a new Greenfield project. The main responsibilities of the role will be to deliver solutions to end-users' problems with a strong focus on accessibility across different projects. You will work closely with UI Designers, User Researchers, other UX'ers and Web Developers to maintain and improve the company's digital platforms.

Required technical skills:

** HTML design experience

** Good knowledge of UX Design process

** Manipulation of user findings from user researchers

** Designing and delivering user experiences

** Strong Stakeholder Management skills

** Agile/Lean/Scrum experience

If you're a UX Designer that wants to work for a company that thrives for change, invests in their staff and has exciting Greenfield projects on the horizon, then please apply and call Jack Steven at Cathcart Associates or feel free to contact me via LinkedIn.

2nd Line IT Support Engineer – Colchester, Essex

IT Support Engineer – 2nd Line

3 month FTC 

£30,000 per annuum

A highly successful business based in Colchester are looking for an experienced 2nd Line IT Support Engineer to join them on an initial 3 month FTC. 

The ideal candidate will be an experienced 2nd Line Engineer and will have experience supporting the following:

Microsoft Office 365

Deploying and updated Windows OS – desktop and server

Active Directory

Microsoft Office

Firewalls and network related equipment 

The primary focus of the role will be to take ownership of incidents to identify root causes, workarounds and solutions.

The salary on offer for this role is up to £30,000 pro rata.  

2nd Line IT Support Engineer – Colchester, Essex

IT Support Engineer – 2nd Line

3 month FTC 

£30,000 per annuum

A highly successful business based in Colchester are looking for an experienced 2nd Line IT Support Engineer to join them on an initial 3 month FTC. 

The ideal candidate will be an experienced 2nd Line Engineer and will have experience supporting the following:

Microsoft Office 365

Deploying and updated Windows OS – desktop and server

Active Directory

Microsoft Office

Firewalls and network related equipment 

The primary focus of the role will be to take ownership of incidents to identify root causes, workarounds and solutions.

The salary on offer for this role is up to £30,000 pro rata.  

Ellis Mason are recruiting for a  PROJECT MANAGER | IT SOFTWARE  on a fixed term contract to join a well-established business in Hitchin. The contract is to cover a maternity leave and is expected to be for 12 -15 months. We are looking for someone to join them right now so that a generous handover of 3 months can take place with the current Project Manager. 

Although there are no guarantees, the company are growing and there is a possibility that there could be a permanent opportunity to stay on at the end of the contract, if it suits both parties. 

As the  PROJECT MANAGER | IT SOFTWARE , you will be responsible for the delivery of client implementations on projects ranging usually from 3 months to 12 months. 

The company are open to considering people from slightly differing backgrounds to their own but you will need to be technically minded to be able to operate in this industry. They will also consider people at a slightly more junior stage if they still fulfil a large amount of the job spec in other areas. 

The company are not looking for anyone qualified, experience definitely takes precedence over any qualifications (such as Prince2, Agile, etc). The role will involve using hybrid methodologies from all areas to be able to perform the role. 

• Contract, full time basis.
• Starting salary of £29,000-£40,000 dependant on experience (slightly more may be considered if the person has the exact experience in every way and may be looked at up to £45,000).
• Possible permanent opportunities. 
• 23 days holiday plus 8 bank holidays.
• Contributory pension, free onsite parking.
• Private Health Insurance
• Christmas/summer event or party.
• Monday to Friday based position 09.00am to 5.30pm.

As the  PROJECT MANAGER | IT SOFTWARE , your role will include:

• Planning, scheduling, monitoring and reporting on software implementations. 
• Continuing to monitor post implementation. 
• Creating and maintaining detailed project plans on both Excel and MS Project.
• Working closely with and mentoring colleagues to ensure that project timelines are met and delivered. 
• Resolving any issues that may arise either client based or internally. 
• Working with the Project team to ensure that accurate work lists are built and action plans are effectively adhered to.
• Managing and meeting client expectations and delivering these within the team.  
• Following and enhancing current implementation policies and procedures.
• Maintaining and using templates in order to aid the implementation process. 
• Attending regular reviews and daily meetings to ensure that processes are being followed and timelines are being met.
• Adding any needed improvements.
• Working within ISO27001 standards and adhering to the relevant working processes. 
• Producing and circulating plans that provide information on current projects and their progress.
• Identifying any risks and issues that could occur. 
• Being aware of where everyone in the team is at, so that you can forsee any future issues that may arise. 
• Trigger the invoice creation process by informing the accounts department when invoices should be raised in line with contractual agreements. 
• Constantly sharing knowledge and advise to the Project team on project management methodologies, best practice, software and tools.
• Desirable but not essential - experience of leading and working in development sprint cycles and a commercial understanding of project costings and contractual obligations. 

Ellis Mason are recruiting for a  PROJECT MANAGER | IT SOFTWARE  on a fixed term contract to join a well-established business in Hitchin. The contract is to cover a maternity leave and is expected to be for 12 -15 months. We are looking for someone to join them right now so that a generous handover of 3 months can take place with the current Project Manager. 

Although there are no guarantees, the company are growing and there is a possibility that there could be a permanent opportunity to stay on at the end of the contract, if it suits both parties. 

As the  PROJECT MANAGER | IT SOFTWARE , you will be responsible for the delivery of client implementations on projects ranging usually from 3 months to 12 months. 

The company are open to considering people from slightly differing backgrounds to their own but you will need to be technically minded to be able to operate in this industry. They will also consider people at a slightly more junior stage if they still fulfil a large amount of the job spec in other areas. 

The company are not looking for anyone qualified, experience definitely takes precedence over any qualifications (such as Prince2, Agile, etc). The role will involve using hybrid methodologies from all areas to be able to perform the role. 

• Contract, full time basis.
• Starting salary of £29,000-£40,000 dependant on experience (slightly more may be considered if the person has the exact experience in every way and may be looked at up to £45,000).
• Possible permanent opportunities. 
• 23 days holiday plus 8 bank holidays.
• Contributory pension, free onsite parking.
• Private Health Insurance
• Christmas/summer event or party.
• Monday to Friday based position 09.00am to 5.30pm.

As the  PROJECT MANAGER | IT SOFTWARE , your role will include:

• Planning, scheduling, monitoring and reporting on software implementations. 
• Continuing to monitor post implementation. 
• Creating and maintaining detailed project plans on both Excel and MS Project.
• Working closely with and mentoring colleagues to ensure that project timelines are met and delivered. 
• Resolving any issues that may arise either client based or internally. 
• Working with the Project team to ensure that accurate work lists are built and action plans are effectively adhered to.
• Managing and meeting client expectations and delivering these within the team.  
• Following and enhancing current implementation policies and procedures.
• Maintaining and using templates in order to aid the implementation process. 
• Attending regular reviews and daily meetings to ensure that processes are being followed and timelines are being met.
• Adding any needed improvements.
• Working within ISO27001 standards and adhering to the relevant working processes. 
• Producing and circulating plans that provide information on current projects and their progress.
• Identifying any risks and issues that could occur. 
• Being aware of where everyone in the team is at, so that you can forsee any future issues that may arise. 
• Trigger the invoice creation process by informing the accounts department when invoices should be raised in line with contractual agreements. 
• Constantly sharing knowledge and advise to the Project team on project management methodologies, best practice, software and tools.
• Desirable but not essential - experience of leading and working in development sprint cycles and a commercial understanding of project costings and contractual obligations. 

Service Desk Analyst - Helpdesk (Contract)
Poole, Dorset
£25,918 pro rata Plus Benefits

Contract lasting up to six months

Our purpose is simple, to save lives at sea. Across the UK and Ireland, the RNLI is recognised for our lifesaving work, from rescue and supervision to education and prevention. An essential part of making this happen is to make sure our IT equipment and systems support all of our activities, and that the RNLI IT team is able to support all of our users, volunteers and supporters. The RNLI primarily uses Microsoft software, and we are currently rolling out new technologies across business systems and investing in upgrading our core capabilities.

We are looking for an experienced Service Desk Analyst to work within our End User Computing team. The Service Desk provides first and second line support for desktop services (O365 suite, Windows 10, Office 2010/2016, SCCM, Apple products, printers, tablets and telephony, including mobiles). The team works from 07:45 to 18:00, and you will be expected to cover varying shifts within these times.

This role will be assisting our Face to Face Fundraising team with the launch of their new Samsung tablets. This will include managing the set-up, configuration and deployment of devices and working with our Service Desk team to provide ongoing support to staff and volunteers across our IT estate.

It is expected that you will have knowledge and experience of ITIL processes. You will be familiar with delivering to SLAs and managing your workload accordingly. You will be an experienced user of an ITSM (ticketing) tool to manage user incidents and service requests. It would be advantageous to have experience or knowledge of IT security practices, and GDPR requirements.

We have a strong focus on customer service and working together as one team to help and support our crew out on the coast.

As much as we are an IT function requiring technical skill and knowledge, our forefront is having people who have a mindset to help each other out, go above and beyond and do the best for our organisation and the volunteers that we serve.

The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting).

We are an equal opportunities employer.

The closing date for applications is the 11th March 2020, with interviews scheduled to be held on the 18th March 2020.

Other organisations may call this role 1st Line Support Analyst, 2nd Line Support Analyst, IT Support Analyst, IT Support Technician, IT Service Desk Technician, Helpdesk Technician, or IT Service Desk Advisor.

So, if you want to take on a rewarding contract as a Service Desk Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Service Desk Analyst - Helpdesk (Contract)
Poole, Dorset
£25,918 pro rata Plus Benefits

Contract lasting up to six months

Our purpose is simple, to save lives at sea. Across the UK and Ireland, the RNLI is recognised for our lifesaving work, from rescue and supervision to education and prevention. An essential part of making this happen is to make sure our IT equipment and systems support all of our activities, and that the RNLI IT team is able to support all of our users, volunteers and supporters. The RNLI primarily uses Microsoft software, and we are currently rolling out new technologies across business systems and investing in upgrading our core capabilities.

We are looking for an experienced Service Desk Analyst to work within our End User Computing team. The Service Desk provides first and second line support for desktop services (O365 suite, Windows 10, Office 2010/2016, SCCM, Apple products, printers, tablets and telephony, including mobiles). The team works from 07:45 to 18:00, and you will be expected to cover varying shifts within these times.

This role will be assisting our Face to Face Fundraising team with the launch of their new Samsung tablets. This will include managing the set-up, configuration and deployment of devices and working with our Service Desk team to provide ongoing support to staff and volunteers across our IT estate.

It is expected that you will have knowledge and experience of ITIL processes. You will be familiar with delivering to SLAs and managing your workload accordingly. You will be an experienced user of an ITSM (ticketing) tool to manage user incidents and service requests. It would be advantageous to have experience or knowledge of IT security practices, and GDPR requirements.

We have a strong focus on customer service and working together as one team to help and support our crew out on the coast.

As much as we are an IT function requiring technical skill and knowledge, our forefront is having people who have a mindset to help each other out, go above and beyond and do the best for our organisation and the volunteers that we serve.

The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting).

We are an equal opportunities employer.

The closing date for applications is the 11th March 2020, with interviews scheduled to be held on the 18th March 2020.

Other organisations may call this role 1st Line Support Analyst, 2nd Line Support Analyst, IT Support Analyst, IT Support Technician, IT Service Desk Technician, Helpdesk Technician, or IT Service Desk Advisor.

So, if you want to take on a rewarding contract as a Service Desk Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.