Support Delivery Manager

East Midlands - home working available (Commutable from Derby, Nottingham. Stoke on Trent and Lichfield)

c£40k - £50k + benefits neg dep exp + car

Our established and highly successful niche sector Derby based client offers a range of highest quality services that encompass Project Management and Implementation, Consultancy and Software Development to blue chip clients worldwide, and as a result of continued success and an ongoing planned programme of strategic growth, are now seeking to recruit an experienced, enthusiastic and customer-dedicated Engineering and Technical Support Delivery Manager to complement their highly professional System Support team.

Tasked with all aspects of Project and long-term Service Contract delivery, the successful Support Delivery Manager candidate will undertake a wide range of Key Account, Subcontract and Client Satisfaction management activities as well as creating and presenting monthly project financial status reports to the senior management team.

Additionally, as relationships continue to evolve and strengthen with customers, you will also be skilled in identifying potential additional opportunities that will benefit the client from the comprehensive product portfolio available and be able to influence commercially favourable buying decisions on a regular basis.

To be considered for this varied and challenging role it is envisaged that you will be able to demonstrate at least 3 years' experience in a technical or engineering key account management environment.

You will be both team and customer focused and skilled in relationship building at all levels with a proven track record of successfully achieving and beating targets, with the ability to create commercially attractive technical tender and quotation documentation proving distinctly advantageous.

Are you ready for such a challenge? Have you got what it takes as a Support Delivery Manager to manage and support multiple projects and ensure the highest levels of customer satisfaction at every step of the way?

If so, then contact Paul Simcox at Premier Technical Recruitment Ltd on (phone number removed) or email your cv in the strictest confidence to (url removed) for further details.

Support Delivery Manager

East Midlands - home working available (Commutable from Derby, Nottingham. Stoke on Trent and Lichfield)

c£40k - £50k + benefits neg dep exp + car

Our established and highly successful niche sector Derby based client offers a range of highest quality services that encompass Project Management and Implementation, Consultancy and Software Development to blue chip clients worldwide, and as a result of continued success and an ongoing planned programme of strategic growth, are now seeking to recruit an experienced, enthusiastic and customer-dedicated Engineering and Technical Support Delivery Manager to complement their highly professional System Support team.

Tasked with all aspects of Project and long-term Service Contract delivery, the successful Support Delivery Manager candidate will undertake a wide range of Key Account, Subcontract and Client Satisfaction management activities as well as creating and presenting monthly project financial status reports to the senior management team.

Additionally, as relationships continue to evolve and strengthen with customers, you will also be skilled in identifying potential additional opportunities that will benefit the client from the comprehensive product portfolio available and be able to influence commercially favourable buying decisions on a regular basis.

To be considered for this varied and challenging role it is envisaged that you will be able to demonstrate at least 3 years' experience in a technical or engineering key account management environment.

You will be both team and customer focused and skilled in relationship building at all levels with a proven track record of successfully achieving and beating targets, with the ability to create commercially attractive technical tender and quotation documentation proving distinctly advantageous.

Are you ready for such a challenge? Have you got what it takes as a Support Delivery Manager to manage and support multiple projects and ensure the highest levels of customer satisfaction at every step of the way?

If so, then contact Paul Simcox at Premier Technical Recruitment Ltd on (phone number removed) or email your cv in the strictest confidence to (url removed) for further details.

Golang Engineer (with Google Cloud Platform experience)

Location: London
Rate: £500 - £550 (outside IR35)
Job type: Contract, Full-time
Duration: 6 months initially

I am looking for an experienced Golang Engineer to join onto a greenfield implementation project with a world class consultancy. You will be joining onto one of three squads working on this project with a focus on data transfers, storage and lakes and core infrastructure.

Required experience:

- Prior experience developing, building and deploying on GCP
- Prior experience working in a greenfield environment whilst developing GCP
- Strong golang based software development skills for data platforms
- Golang - based system administration / automation experience
- Experience or knowledge of Apigee
- Experience or knowledge of Endpoint
- IDAm on GCP
- Front end integration
- Experience of setting up and managing corresponding GCP infrastructure

If this role sounds of interest and you would like more information, please apply for further details.

Golang Engineer (with Google Cloud Platform experience)

Location: London
Rate: £500 - £550 (outside IR35)
Job type: Contract, Full-time
Duration: 6 months initially

I am looking for an experienced Golang Engineer to join onto a greenfield implementation project with a world class consultancy. You will be joining onto one of three squads working on this project with a focus on data transfers, storage and lakes and core infrastructure.

Required experience:

- Prior experience developing, building and deploying on GCP
- Prior experience working in a greenfield environment whilst developing GCP
- Strong golang based software development skills for data platforms
- Golang - based system administration / automation experience
- Experience or knowledge of Apigee
- Experience or knowledge of Endpoint
- IDAm on GCP
- Front end integration
- Experience of setting up and managing corresponding GCP infrastructure

If this role sounds of interest and you would like more information, please apply for further details.

1st Line Help-Desk Support

£22,000-£26,000 DOE + Company Benefits + Training

Hertford

Are you passionate about IT and customer support? Yes? Well, then my client wants to speak with you! My client is looking for a 1st Line Help-desk support engineer to join their growing team based in Hertford. You will have a minimum of 1 years' experience working in a similar capacity, experience within the Document Management or Managed Print industry would be beneficial and you must be able to commute into Hertford.

Duties as a 1st Line Help-Desk Support Engineer;

• Provide support and maintenance to Managed Print Solutions.
• Assist clients with software implementation lifecycle.
• Provide training to clients on any software or hardware issues.
• Responding to client alerts within agreed SLA's in a helpful professional manner ensuring customer satisfaction.
• Dealing directly with manufacturers regarding warranty issues and replacements.
• Working alongside the sales team ensuring they are maximising revenue using your insight.
• Collaborating with engineers in the field providing telephone support.
• Staying on top of software update dates informing engineers so they can perform updates as soon as possible.
• Keeping client information up to date and accurate.

What you need for this 1st Line Help-Desk Support role;

• Previous experience installing software in a client environment.
• Great people skills with a confident and precise telephone manner with the ability to explain technical issues/queries in layman terms to clients.
• Pragmatic approach to problem solving.
• Ability to build rapport with clients and a focus towards their needs.
• My client wants an individual with a 'can do' attitude that aspires to learn new things and make a difference.
• Experience working in a team and alongside colleagues from other departments.
• Able to multi-task managing and prioritising work towards agreed SLA's.
• Experience of 1st Line Help-desk support role; at least 1 years' experience.
• Preferable skills would be an understanding of Equitrac, PaperCut, UniFlow or any experience of Managed Print software; training on this will be provided.

Package for 1st Line Help-Desk Support opportunity;

• £22,000-£26,000 DOE.
• Regular training and development will be provided.
• Company benefits.
• Working for a multi award-winning business in a fun yet fast-paced environment.

If you are interested in this opportunity and would like to discuss the role in further detail, please contact Connor @ Kairos Recruitment Group on (phone number removed)!

1st Line Help-Desk Support

£22,000-£26,000 DOE + Company Benefits + Training

Hertford

Are you passionate about IT and customer support? Yes? Well, then my client wants to speak with you! My client is looking for a 1st Line Help-desk support engineer to join their growing team based in Hertford. You will have a minimum of 1 years' experience working in a similar capacity, experience within the Document Management or Managed Print industry would be beneficial and you must be able to commute into Hertford.

Duties as a 1st Line Help-Desk Support Engineer;

• Provide support and maintenance to Managed Print Solutions.
• Assist clients with software implementation lifecycle.
• Provide training to clients on any software or hardware issues.
• Responding to client alerts within agreed SLA's in a helpful professional manner ensuring customer satisfaction.
• Dealing directly with manufacturers regarding warranty issues and replacements.
• Working alongside the sales team ensuring they are maximising revenue using your insight.
• Collaborating with engineers in the field providing telephone support.
• Staying on top of software update dates informing engineers so they can perform updates as soon as possible.
• Keeping client information up to date and accurate.

What you need for this 1st Line Help-Desk Support role;

• Previous experience installing software in a client environment.
• Great people skills with a confident and precise telephone manner with the ability to explain technical issues/queries in layman terms to clients.
• Pragmatic approach to problem solving.
• Ability to build rapport with clients and a focus towards their needs.
• My client wants an individual with a 'can do' attitude that aspires to learn new things and make a difference.
• Experience working in a team and alongside colleagues from other departments.
• Able to multi-task managing and prioritising work towards agreed SLA's.
• Experience of 1st Line Help-desk support role; at least 1 years' experience.
• Preferable skills would be an understanding of Equitrac, PaperCut, UniFlow or any experience of Managed Print software; training on this will be provided.

Package for 1st Line Help-Desk Support opportunity;

• £22,000-£26,000 DOE.
• Regular training and development will be provided.
• Company benefits.
• Working for a multi award-winning business in a fun yet fast-paced environment.

If you are interested in this opportunity and would like to discuss the role in further detail, please contact Connor @ Kairos Recruitment Group on (phone number removed)!

About the Role….

Our client is recruiting for a Senior Application Support Analyst to join their team in Munich.

The successful Senior Application Support Analyst will be responsible for day to day management of the application software system and the resolution of any issues that may arise. You will also be responsible for the production, maintenance and execution of relevant test scripts, as well as the analysis and monitoring of UAT feedback.

In addition to this, you will support the IT Manager with the day to day management of the team. This role is a fantastic opportunity to further a career within management.

About You…

The successful Senior Application Support Analyst taking this role will have:

• A bachelor’s degree in Computer Science or Mathematics - or an equivalent combination of training and experience

• Excellent written and spoken German and English language skills.

• Strong previous experience in a software testing role and of testing web-based applications

• A good understanding of software development processes

• Strong problem-solving and collaboration skills

Our Client…

Our client is a global and leading technology company in their field. This role is based in Germany and will work closely with colleagues from across Europe.

About the Role….

Our client is recruiting for a Senior Application Support Analyst to join their team in Munich.

The successful Senior Application Support Analyst will be responsible for day to day management of the application software system and the resolution of any issues that may arise. You will also be responsible for the production, maintenance and execution of relevant test scripts, as well as the analysis and monitoring of UAT feedback.

In addition to this, you will support the IT Manager with the day to day management of the team. This role is a fantastic opportunity to further a career within management.

About You…

The successful Senior Application Support Analyst taking this role will have:

• A bachelor’s degree in Computer Science or Mathematics - or an equivalent combination of training and experience

• Excellent written and spoken German and English language skills.

• Strong previous experience in a software testing role and of testing web-based applications

• A good understanding of software development processes

• Strong problem-solving and collaboration skills

Our Client…

Our client is a global and leading technology company in their field. This role is based in Germany and will work closely with colleagues from across Europe.

Java/J2EE Guidewire Integration Developer £65k - In/Around London client-site + home working
EXPENSES PAID FROM YOUR DOOR - NO MORE EXPENSIVE PUBLIC TRANSPORT

We are looking for individuals with good Java and J2EE experience who would like the opportunity to receive training on the full project cycle, Guidewire or any other elements of the below tech stack you're unfamiliar with.

The role requires a blend of technical expertise, architecture, design and programming skills, as well as client facing skills. Prior people management experience would be viewed favourably as well.

• Using Java, JSP, JMS, JDBC, J2EE, XML, SQL, CSS, HTML, SQL and design patterns.
• Consulting with insurance carrier in house technical resources to establish technical and business requirements
• Working with a variety of clients from varied business disciplines with different working styles
• Any experience working with the insurance industry on the policy lifecycle or Claims Management process.

Clients are based in and around London and when you aren't needed on client site you will be able to work from home.

Benefits:

• Apply your existing technical experience to the lucrative insurance industry and learn to apply your skills with Blue Chip clients.
• Work on the largest projects in the industry with internationally renowned companies
• Up to £65k
• Expenses paid from your door
• Progression to Team Lead and technical lead roles in a growing and successful practice

Java/J2EE Guidewire Integration Developer £65k - In/Around London client-site + home working
EXPENSES PAID FROM YOUR DOOR - NO MORE EXPENSIVE PUBLIC TRANSPORT

We are looking for individuals with good Java and J2EE experience who would like the opportunity to receive training on the full project cycle, Guidewire or any other elements of the below tech stack you're unfamiliar with.

The role requires a blend of technical expertise, architecture, design and programming skills, as well as client facing skills. Prior people management experience would be viewed favourably as well.

• Using Java, JSP, JMS, JDBC, J2EE, XML, SQL, CSS, HTML, SQL and design patterns.
• Consulting with insurance carrier in house technical resources to establish technical and business requirements
• Working with a variety of clients from varied business disciplines with different working styles
• Any experience working with the insurance industry on the policy lifecycle or Claims Management process.

Clients are based in and around London and when you aren't needed on client site you will be able to work from home.

Benefits:

• Apply your existing technical experience to the lucrative insurance industry and learn to apply your skills with Blue Chip clients.
• Work on the largest projects in the industry with internationally renowned companies
• Up to £65k
• Expenses paid from your door
• Progression to Team Lead and technical lead roles in a growing and successful practice