Technical Customer Service / Project Manager

Software Company

Northern Region

This is a unique opportunity to join a successful and growing software company within Workforce Management solutions. Due to expansion this is an additional headcount within the business. The role will be covering the North of England though mostly the North West initially.

The Role

The Software Implementation Manager is results focused and has a proven track record of working successfully with clients. Our Project Delivery Team co-ordinates the successful delivery of multiple parallel projects using a well thought out delivery process. As part of this team, the Software Implementation Manager will work closely with clients taking a balanced and measured view of implementing projects and aligning client requirements.

This will include gathering the client’s requirements, implementing these requirements and guiding the client through each step of the process up to and including go live and handover to the Support Team.

The Software Implementation Manager is comfortable working with clients, steering and guiding them through the process of Workforce Management (T&A and eRostering) projects and will typically be responsible for:

• Understanding the required solution & working with clients to define requirements
• Documenting the client requirements and the solution deliverables
• Building and implementing the client configuration
• Technically implementing the solution for the client
• Liaising with our Development Team on customisations
• Coordinating with the client’s technical staff to deliver
• Coordinating internally the delivery of training and hardware installation with the relevant departments
• Guiding / managing the client from scope to UAT to rollout

Candidates Attributes

Required:

• Experience in managing projects and configuring client software
• Experience of working in a very fast paced and demanding environment

Desirable:

• T&A software and Rostering experience or similar i.e. Retail
• Experience with SQL
• Experience in using MS Project

Skills:

• Parallel delivery of multiple technical projects
• Excellent problem solving skills
• Organisational skills
• Excellent communication and time management skills
• Ability to work under pressure and in a challenging environment
• Technically strong when dealing with product configurations
• Experience with T&A and Rostering software, preferably within the healthcare sector
• Excellent knowledge of database concepts
• Full clean driver’s license

In summary, the candidate should be an excellent communicator, be highly technical, have strong project skills, be personable, professional, analytical, and will be good in a formal presentation situation.

Renumeration - £32,000 to £40,000 depending on experience plus excellent package.

Services advertised by Candour Recruitment Ltd are those of an employment business.

Technical Customer Service / Project Manager

Software Company

Northern Region

This is a unique opportunity to join a successful and growing software company within Workforce Management solutions. Due to expansion this is an additional headcount within the business. The role will be covering the North of England though mostly the North West initially.

The Role

The Software Implementation Manager is results focused and has a proven track record of working successfully with clients. Our Project Delivery Team co-ordinates the successful delivery of multiple parallel projects using a well thought out delivery process. As part of this team, the Software Implementation Manager will work closely with clients taking a balanced and measured view of implementing projects and aligning client requirements.

This will include gathering the client’s requirements, implementing these requirements and guiding the client through each step of the process up to and including go live and handover to the Support Team.

The Software Implementation Manager is comfortable working with clients, steering and guiding them through the process of Workforce Management (T&A and eRostering) projects and will typically be responsible for:

• Understanding the required solution & working with clients to define requirements
• Documenting the client requirements and the solution deliverables
• Building and implementing the client configuration
• Technically implementing the solution for the client
• Liaising with our Development Team on customisations
• Coordinating with the client’s technical staff to deliver
• Coordinating internally the delivery of training and hardware installation with the relevant departments
• Guiding / managing the client from scope to UAT to rollout

Candidates Attributes

Required:

• Experience in managing projects and configuring client software
• Experience of working in a very fast paced and demanding environment

Desirable:

• T&A software and Rostering experience or similar i.e. Retail
• Experience with SQL
• Experience in using MS Project

Skills:

• Parallel delivery of multiple technical projects
• Excellent problem solving skills
• Organisational skills
• Excellent communication and time management skills
• Ability to work under pressure and in a challenging environment
• Technically strong when dealing with product configurations
• Experience with T&A and Rostering software, preferably within the healthcare sector
• Excellent knowledge of database concepts
• Full clean driver’s license

In summary, the candidate should be an excellent communicator, be highly technical, have strong project skills, be personable, professional, analytical, and will be good in a formal presentation situation.

Renumeration - £32,000 to £40,000 depending on experience plus excellent package.

Services advertised by Candour Recruitment Ltd are those of an employment business.

2nd Line Support - £35,000+

London, EC2

Up to £35K depending on experience + amazing benefits

A market leading media company in the centre of London are looking to expand their IT department and now need a 2nd line engineer to join their team due to ongoing projects and growth. This is an exciting opportunity to join an organisation who have very exciting plans.

You will be the go-to person and solely responsible for the office in central London but will also have a wider IT team to work with. There is chance to progress your career into management and also be part of major projects that they have lined up.

Key Responsibilities:

• Manage and resolve technical support queries and requests
• Desktop Supprot
• Active Directory (Azure beneficial but not essential)
• Windows Server
• Hyper V Cluster (SAN Storage)
• Network Issues
• Laptop support for around 100 users
• LAN / WAN
• Maintain backups of all internal systems and diagnosing faults

Beneficial:

• Exposure to Linux (Redhat, Centos)

This job will suit technically strong support engineer who are feeling stagnant and want to progress their career. If you are looking to utilise your technical skill set to its fullest and improve upon your abilities further, this position will equip you with the skills and experience required to do so.

If you are interested in this position, then please APPLY ASAP and we will be in touch with further details. My client is on looking to arrange interviews for as soon as possible. You can also find out more by contacting me on or will . wareing @ intechnology group . com

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

2nd Line Support - £35,000+

London, EC2

Up to £35K depending on experience + amazing benefits

A market leading media company in the centre of London are looking to expand their IT department and now need a 2nd line engineer to join their team due to ongoing projects and growth. This is an exciting opportunity to join an organisation who have very exciting plans.

You will be the go-to person and solely responsible for the office in central London but will also have a wider IT team to work with. There is chance to progress your career into management and also be part of major projects that they have lined up.

Key Responsibilities:

• Manage and resolve technical support queries and requests
• Desktop Supprot
• Active Directory (Azure beneficial but not essential)
• Windows Server
• Hyper V Cluster (SAN Storage)
• Network Issues
• Laptop support for around 100 users
• LAN / WAN
• Maintain backups of all internal systems and diagnosing faults

Beneficial:

• Exposure to Linux (Redhat, Centos)

This job will suit technically strong support engineer who are feeling stagnant and want to progress their career. If you are looking to utilise your technical skill set to its fullest and improve upon your abilities further, this position will equip you with the skills and experience required to do so.

If you are interested in this position, then please APPLY ASAP and we will be in touch with further details. My client is on looking to arrange interviews for as soon as possible. You can also find out more by contacting me on or will . wareing @ intechnology group . com

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

A 3rd Line IT Support Field Engineer is required by a customer-centric organisation based in Dorset. Must have experience in installing, configuring and supporting IT solutions and have a full UK driving license.

Duties:

• Install IT solutions at client premises around the South (Dorset, Hampshire, Somerset and Wiltshire)
• Provide 3rd Line IT support to customers (remote and onsite) as an escalation point from 1st/2nd line support teams
• Plan and manage installation projects
• Document and update projects and service tickets

Essential Skills & Requirements:

• Firewalls (preferably Fortigate but Palo Alto, Sophos, Cisco ASA or SonicWALL would be considered instead)
• Routers and switches (Layer 3)
• Microsoft Server 2012/2016/2019
• Virtual environments (preferably VMware) and disaster recovery
• Cloud technologies, such as Microsoft 365 (including configurations)
• CRM/ticketing system
• Comfortable and confident working in a customer facing environment, able to provide advice and build relationships
• Full UK driving license
• Experience working in a managed services, client-facing or consultancy environment is highly desirable
• Any certifications in Microsoft Server, Microsoft Cloud, Networking, Draytek, Fortigate and/or Project Management would be advantageous

Salary & Benefits:

The salary is up to £40,000 p.a. depending on experience. The company also offers a company car or car allowance.

Benefits include 23 days holiday increasing to 25 plus all bank holidays, 5% company pension scheme, and excellent training and career development opportunities with full support from colleagues and managers. This includes company-funded certified training courses (e.g. MCSA/MCSE/CCNA/CCNP and more.)

If you are interested in applying for the 3rd Line IT Support Field Engineer, please submit your CV.

For further information, please contact Michelle Turner on the IT team at Bond Williams Professional Recruitment in Bournemouth.

Keywords: Field Engineer, Field Service Engineer, 3rd Line Support Engineer, 3rd Line Technician, 2nd Line Support, Managed Service Provider, IT Consultant, Technical Engineer, Technical Consultant, Infrastructure Engineer, IT Engineer, Infrastructure Manager, IT Manager

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

A 3rd Line IT Support Field Engineer is required by a customer-centric organisation based in Dorset. Must have experience in installing, configuring and supporting IT solutions and have a full UK driving license.

Duties:

• Install IT solutions at client premises around the South (Dorset, Hampshire, Somerset and Wiltshire)
• Provide 3rd Line IT support to customers (remote and onsite) as an escalation point from 1st/2nd line support teams
• Plan and manage installation projects
• Document and update projects and service tickets

Essential Skills & Requirements:

• Firewalls (preferably Fortigate but Palo Alto, Sophos, Cisco ASA or SonicWALL would be considered instead)
• Routers and switches (Layer 3)
• Microsoft Server 2012/2016/2019
• Virtual environments (preferably VMware) and disaster recovery
• Cloud technologies, such as Microsoft 365 (including configurations)
• CRM/ticketing system
• Comfortable and confident working in a customer facing environment, able to provide advice and build relationships
• Full UK driving license
• Experience working in a managed services, client-facing or consultancy environment is highly desirable
• Any certifications in Microsoft Server, Microsoft Cloud, Networking, Draytek, Fortigate and/or Project Management would be advantageous

Salary & Benefits:

The salary is up to £40,000 p.a. depending on experience. The company also offers a company car or car allowance.

Benefits include 23 days holiday increasing to 25 plus all bank holidays, 5% company pension scheme, and excellent training and career development opportunities with full support from colleagues and managers. This includes company-funded certified training courses (e.g. MCSA/MCSE/CCNA/CCNP and more.)

If you are interested in applying for the 3rd Line IT Support Field Engineer, please submit your CV.

For further information, please contact Michelle Turner on the IT team at Bond Williams Professional Recruitment in Bournemouth.

Keywords: Field Engineer, Field Service Engineer, 3rd Line Support Engineer, 3rd Line Technician, 2nd Line Support, Managed Service Provider, IT Consultant, Technical Engineer, Technical Consultant, Infrastructure Engineer, IT Engineer, Infrastructure Manager, IT Manager

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Senior Systems AdministratorSys Admin · Kahnawake, Quebec

As part of our continued expansion we are on the lookout for a Senior Systems Administrator to join our growing SysOps Team. Based in KDCA, the successful individual will join the global team currently spread across Europe & North America in the delivery of quality services & support to both internal & external customers.

The Role

As a Senior Systems Administrator, you will be responsible for:

• Maintaining, develop & support the Continent 8 Technologies corporate environment globally
• Maintaining a computing environment by identifying system requirements, installing upgrades while monitoring ongoing system performance
• Daily maintenance, monitoring and support the IT infrastructure
• Research, procure, install, configure and maintain new and existing systems, on an assigned project basis
• Contribute to the IT Strategy through the completion of assigned projects
• Scope, research, implement & support multiple technologies
• Onboarding & on-going management of cloud \ IaaS customers
• Onboarding & on-going management of managed service customers
• Delivery of value-add services to external customers
• Act as an escalation point for other internal technical teams
• Develop and implement IT standards, procedures & documentation while participating in audits & remediation works
• Troubleshooting of complex problems, taking corrective action in a timely manner with the assistance of vendors when required

Knowledge, Skills, Qualifications & Experience Required:

• Individuals must have acquired a Bachelor's degree level qualification in Computer Science or equivalent.
• 5 years' experience in a similar role with customer facing experience
• Individuals must also have a proven record of working in a team environment and have demonstrated the ability to work in a collaborative manner between groups on an international basis as well as showing strong individual initiative
• Proven experience researching, scoping and implementing IT solutions and infrastructure
• Microsoft Windows Client & Server Admin (Windows Server, Active Directory and Domain Services)
• Ideally you will have either: Microsoft Training & Certification/ VMware Training & Certification / Cisco Training & Certification / ITIL or Project Management qualifications
• Great organisational skills with ability to multi-task is essential
• You need to be able to plans and prioritise work effectively to ensure we work as a team
• So you can succeed, you need to be able to takes responsibility for own work, ensuring it is accurate, meets quality standards, and performed on a timely basis
• We are a global team of highly technical people, so you should be able to build good productive relationships to learn off others and develop yourself

Our client is a rapidly expanding service provider delivering advanced managed hosting and data centre services across over 25 locations spanning 3 continents. The company has a significant market share in its primary sector and is seeking to broaden its customer base across other industry sectors and geographies. We are a dynamic and technology driven company who value our people, their passion and their knowledge.

The Team

We are a Global Team of Systems Administrators \ Systems Engineers, who are dedicated and focused on delivering quality support & services to our Customers. We are a professional, hard-working and fun bunch of people to work alongside.

As part of our continued expansion we are looking for a Senior Systems Administrator to join our Team. You will be surrounded by approachable and helpful Team Members who a have a wealth of skills and expertise in a multitude of technologies.

A Typical Day

After grabbing your morning coffee from the canteen, start your morning by checking-in and saying hello to your Team Colleagues throughout North America & EMEA on our group IM chat. Review the support queue for any new support tickets or updates, alongside a check-in with your manager & colleagues on your assigned Projects to form what's on the agenda for today. Use all the collaboration tools to work closely with your colleagues & customers on making continuous progress on projects, incidents & requests.

As you will be exposed to a multitude of top tier technologies, no two days are the same. You will be assigned a mix of projects & support cases; ranging from deploying & supporting internal end user solutions, onboarding cloud customers and managing infrastructure. You will be continuously challenged & learning each day. When you get stuck, reach out to your team members who will be more than willing to help.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy.Equal Opportunity and Diversity Policy.

Senior Systems AdministratorSys Admin · Kahnawake, Quebec

As part of our continued expansion we are on the lookout for a Senior Systems Administrator to join our growing SysOps Team. Based in KDCA, the successful individual will join the global team currently spread across Europe & North America in the delivery of quality services & support to both internal & external customers.

The Role

As a Senior Systems Administrator, you will be responsible for:

• Maintaining, develop & support the Continent 8 Technologies corporate environment globally
• Maintaining a computing environment by identifying system requirements, installing upgrades while monitoring ongoing system performance
• Daily maintenance, monitoring and support the IT infrastructure
• Research, procure, install, configure and maintain new and existing systems, on an assigned project basis
• Contribute to the IT Strategy through the completion of assigned projects
• Scope, research, implement & support multiple technologies
• Onboarding & on-going management of cloud \ IaaS customers
• Onboarding & on-going management of managed service customers
• Delivery of value-add services to external customers
• Act as an escalation point for other internal technical teams
• Develop and implement IT standards, procedures & documentation while participating in audits & remediation works
• Troubleshooting of complex problems, taking corrective action in a timely manner with the assistance of vendors when required

Knowledge, Skills, Qualifications & Experience Required:

• Individuals must have acquired a Bachelor's degree level qualification in Computer Science or equivalent.
• 5 years' experience in a similar role with customer facing experience
• Individuals must also have a proven record of working in a team environment and have demonstrated the ability to work in a collaborative manner between groups on an international basis as well as showing strong individual initiative
• Proven experience researching, scoping and implementing IT solutions and infrastructure
• Microsoft Windows Client & Server Admin (Windows Server, Active Directory and Domain Services)
• Ideally you will have either: Microsoft Training & Certification/ VMware Training & Certification / Cisco Training & Certification / ITIL or Project Management qualifications
• Great organisational skills with ability to multi-task is essential
• You need to be able to plans and prioritise work effectively to ensure we work as a team
• So you can succeed, you need to be able to takes responsibility for own work, ensuring it is accurate, meets quality standards, and performed on a timely basis
• We are a global team of highly technical people, so you should be able to build good productive relationships to learn off others and develop yourself

Our client is a rapidly expanding service provider delivering advanced managed hosting and data centre services across over 25 locations spanning 3 continents. The company has a significant market share in its primary sector and is seeking to broaden its customer base across other industry sectors and geographies. We are a dynamic and technology driven company who value our people, their passion and their knowledge.

The Team

We are a Global Team of Systems Administrators \ Systems Engineers, who are dedicated and focused on delivering quality support & services to our Customers. We are a professional, hard-working and fun bunch of people to work alongside.

As part of our continued expansion we are looking for a Senior Systems Administrator to join our Team. You will be surrounded by approachable and helpful Team Members who a have a wealth of skills and expertise in a multitude of technologies.

A Typical Day

After grabbing your morning coffee from the canteen, start your morning by checking-in and saying hello to your Team Colleagues throughout North America & EMEA on our group IM chat. Review the support queue for any new support tickets or updates, alongside a check-in with your manager & colleagues on your assigned Projects to form what's on the agenda for today. Use all the collaboration tools to work closely with your colleagues & customers on making continuous progress on projects, incidents & requests.

As you will be exposed to a multitude of top tier technologies, no two days are the same. You will be assigned a mix of projects & support cases; ranging from deploying & supporting internal end user solutions, onboarding cloud customers and managing infrastructure. You will be continuously challenged & learning each day. When you get stuck, reach out to your team members who will be more than willing to help.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy.Equal Opportunity and Diversity Policy.