Are you an experienced IT Technician looking to propel your career to the next level? If yes then the Regional IT Support Technician might be what you are looking for.

Reporting to the Senior Governance Manager, you will be the point of contact for all IT related incidents, being responsible for resolving support requests and continuous service delivery demands. You'll be joining a dynamic and fast-paced environment, where you will work as part of the central team supporting all Elysium services.

As a Regional IT Support Technician, you will get hands-on experience with visiting all services within the region as you will be required to build relationships and support the hospital's IT queries. At sites, you'll provide IT support over the phone, through e-mail, phone and in person. You will be able to manage your workload as you find the balance of working remotely and visiting sites.

Role - Regional IT Support Technician

Location - Regional & Remote

Salary - Competitive

Hours - 37.5, Full-Time

Your responsibilities:

• To ensure all hospitals within the region receive prompt support, guidance and onsite support as required to resolve all issues raised
• To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
• To assist all our users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the user/site as soon as possible; escalating incidents to other support teams where necessary
• To accurately record, update and document requests using the IT helpdesk system
• To ensure staff raise any request via the IT helpdesk system before commencing any support
• To install and configure new IT equipment.
• To resolve incidents and upgrade different types of software and hardware
• To resolve incidents with printers, copiers, and scanners
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
• To be a highly motivated team player with the skills and ability to manage changing priorities
• Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes
• To work within the relevant legislation, policies, and procedures
• To attend training courses as identified and agreed for appropriate development
• Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility

To be successful in this role, you'll need:

• BSc (Good general level of education. A-levels or equivalent, with GCSE grades A-C or equivalent in English Language and Mathematics
• ITIL Foundation Certificate (V3)
• Customer Service Qualification
• ECDL (or equivalent)
• Experience/Knowledge Previous experience of working in an IT support role
• Working knowledge of Microsoft Windows client operating systems as well as various software packages including Microsoft Office
• Excellent IT skills and computer literacy
• Previous Experience within a customer service role

What you will get:

• Annual salary
• The equivalent of 33 days annual leave - plus your birthday off!
• Free meals and parking
• Wellbeing support and activities
• Career development and training
• Pension contribution
• Life Assurance
• Enhanced Maternity Package

There is also a range of other benefits including retail discounts and special offers, car leasing without a credit check, holiday financing and much more.

About your next employer

You will be working for an established, stable and agile company with a unique approach to the delivery of care.

Each and every employee is valued and supported, as everyone has an important role to play in the success of Elysium. It is only with the dedication, passion and hard work from staff that excellent care programs that truly benefit the service users can be delivered.

With a network of over 70 services across England and Wales, providing four services including: Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move with Elysium.

Are you an experienced IT Technician looking to propel your career to the next level? If yes then the Regional IT Support Technician might be what you are looking for.

Reporting to the Senior Governance Manager, you will be the point of contact for all IT related incidents, being responsible for resolving support requests and continuous service delivery demands. You'll be joining a dynamic and fast-paced environment, where you will work as part of the central team supporting all Elysium services.

As a Regional IT Support Technician, you will get hands-on experience with visiting all services within the region as you will be required to build relationships and support the hospital's IT queries. At sites, you'll provide IT support over the phone, through e-mail, phone and in person. You will be able to manage your workload as you find the balance of working remotely and visiting sites.

Role - Regional IT Support Technician

Location - Regional & Remote

Salary - Competitive

Hours - 37.5, Full-Time

Your responsibilities:

• To ensure all hospitals within the region receive prompt support, guidance and onsite support as required to resolve all issues raised
• To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
• To assist all our users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the user/site as soon as possible; escalating incidents to other support teams where necessary
• To accurately record, update and document requests using the IT helpdesk system
• To ensure staff raise any request via the IT helpdesk system before commencing any support
• To install and configure new IT equipment.
• To resolve incidents and upgrade different types of software and hardware
• To resolve incidents with printers, copiers, and scanners
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
• To be a highly motivated team player with the skills and ability to manage changing priorities
• Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes
• To work within the relevant legislation, policies, and procedures
• To attend training courses as identified and agreed for appropriate development
• Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility

To be successful in this role, you'll need:

• BSc (Good general level of education. A-levels or equivalent, with GCSE grades A-C or equivalent in English Language and Mathematics
• ITIL Foundation Certificate (V3)
• Customer Service Qualification
• ECDL (or equivalent)
• Experience/Knowledge Previous experience of working in an IT support role
• Working knowledge of Microsoft Windows client operating systems as well as various software packages including Microsoft Office
• Excellent IT skills and computer literacy
• Previous Experience within a customer service role

What you will get:

• Annual salary
• The equivalent of 33 days annual leave - plus your birthday off!
• Free meals and parking
• Wellbeing support and activities
• Career development and training
• Pension contribution
• Life Assurance
• Enhanced Maternity Package

There is also a range of other benefits including retail discounts and special offers, car leasing without a credit check, holiday financing and much more.

About your next employer

You will be working for an established, stable and agile company with a unique approach to the delivery of care.

Each and every employee is valued and supported, as everyone has an important role to play in the success of Elysium. It is only with the dedication, passion and hard work from staff that excellent care programs that truly benefit the service users can be delivered.

With a network of over 70 services across England and Wales, providing four services including: Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move with Elysium.

Would you like to use your expertise to make an impact? Are you interested on sharing your expertise on people development project? An amazing job opportunity is awaiting for you!

You will be interested to know that one of the most forward thinking college in Grater Manchester is now looking for you.

You will have the chance to join the organisation as an IT MIS Analyst and sharing your SSRS/SQL knowledge alongside your Further Education Systems background!

You will identify business process improvements through MIS integration, where possible digitising processes to enhance and support, in consultation with the Information Services Manager, a Management Information System based on Tribal EBS software, incorporating such development and maintenance of the software in order to meet the College’s need.

You will be rewarded with a competitive salary and package. 

Do you feel like is the right time to make the difference? Than do not hesitate to share the most updated version of your CV at the following:

Would you like to use your expertise to make an impact? Are you interested on sharing your expertise on people development project? An amazing job opportunity is awaiting for you!

You will be interested to know that one of the most forward thinking college in Grater Manchester is now looking for you.

You will have the chance to join the organisation as an IT MIS Analyst and sharing your SSRS/SQL knowledge alongside your Further Education Systems background!

You will identify business process improvements through MIS integration, where possible digitising processes to enhance and support, in consultation with the Information Services Manager, a Management Information System based on Tribal EBS software, incorporating such development and maintenance of the software in order to meet the College’s need.

You will be rewarded with a competitive salary and package. 

Do you feel like is the right time to make the difference? Than do not hesitate to share the most updated version of your CV at the following:

An IT Support Engineer is required to provide support for various UK companies by our Managed Service Provider client based in Bristol, South West. This is a role with a growing company who are of the size that means your opinion, involvement and personality are just as important as your technical fit. A salary of up to £30,000 is available for the right applicant.

The IT Support Engineer will support clients as a technical point of contact for resolution of faults and troubleshooting for network infrastructure and Windows Operating Systems. You will have a good knowledge of Windows support and resolving hardware and software issues as well as meeting SLAs and keeping standards to a high level.

You will provide IT Support and troubleshoot issues that arise using a logical and structured process ensuring client issues are dealt with in a highly professional manner. You will also demonstrate a strong awareness of data protection, security policies and IT best practice.

Knowledge of Cisco Meraki and Ubiquiti Unifi is highly desirable as well as experience configuring and managing Windows Server and Operating Systems (Windows 7 to 10) as well as some of the following technologies: MS Exchange / Active Directory / Windows Server / Windows Desktop / DHCP / DNS / WAN / LAN / TCP/IP / Switches / Firewalls / Endpoints and Patching / Wireless Networks / VLANs / Anti-Virus / Malware / Desktop Printers and Network Tools / Azure

Required skills:

- Strong remote client support experience

- Previous IT Support in a Microsoft environment

- Experience supporting Windows Desktop and Server

Who would this role suit?

This role will suit a 2nd Line IT Support Analyst keen to join a growing and rewarding employer who offers training and career development. 

Our client is looking for an enthusiastic and dedicated 2nd Line Support Analyst, who is ambitious and passionate about the technical work they do. With opportunities to progress within the company, the 2nd Line Support Analyst will have a fantastic opportunity to learn and develop new skills. You can take your career to the next level.

Salary:

Salary to £30,000 basic plus Pension and Health as well as growth and development

Location:

Bristol, South West / Avon

Commute from: Filton / Clifton / Bedminster / Brislington / Portishead / Bath / Stoke Gifford

To Apply:

Please send your CV through to Peter Strutt of CV Screen in strict confidence.

CV Screen is the IT Recruitment Agency managing this vacancy.

Alternative Titles:

IT Support Consultant / Desktop Support Analyst / IT Support Technician / Desktop Support Technician / IT Support Analyst

Summary:

- IT Support Engineer vacancy in Bristol, South West

- Previous Helpdesk and Troubleshooting experience required

- Windows Server / Desktop and Azure

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. www.cvscreen.co.uk

An IT Support Engineer is required to provide support for various UK companies by our Managed Service Provider client based in Bristol, South West. This is a role with a growing company who are of the size that means your opinion, involvement and personality are just as important as your technical fit. A salary of up to £30,000 is available for the right applicant.

The IT Support Engineer will support clients as a technical point of contact for resolution of faults and troubleshooting for network infrastructure and Windows Operating Systems. You will have a good knowledge of Windows support and resolving hardware and software issues as well as meeting SLAs and keeping standards to a high level.

You will provide IT Support and troubleshoot issues that arise using a logical and structured process ensuring client issues are dealt with in a highly professional manner. You will also demonstrate a strong awareness of data protection, security policies and IT best practice.

Knowledge of Cisco Meraki and Ubiquiti Unifi is highly desirable as well as experience configuring and managing Windows Server and Operating Systems (Windows 7 to 10) as well as some of the following technologies: MS Exchange / Active Directory / Windows Server / Windows Desktop / DHCP / DNS / WAN / LAN / TCP/IP / Switches / Firewalls / Endpoints and Patching / Wireless Networks / VLANs / Anti-Virus / Malware / Desktop Printers and Network Tools / Azure

Required skills:

- Strong remote client support experience

- Previous IT Support in a Microsoft environment

- Experience supporting Windows Desktop and Server

Who would this role suit?

This role will suit a 2nd Line IT Support Analyst keen to join a growing and rewarding employer who offers training and career development. 

Our client is looking for an enthusiastic and dedicated 2nd Line Support Analyst, who is ambitious and passionate about the technical work they do. With opportunities to progress within the company, the 2nd Line Support Analyst will have a fantastic opportunity to learn and develop new skills. You can take your career to the next level.

Salary:

Salary to £30,000 basic plus Pension and Health as well as growth and development

Location:

Bristol, South West / Avon

Commute from: Filton / Clifton / Bedminster / Brislington / Portishead / Bath / Stoke Gifford

To Apply:

Please send your CV through to Peter Strutt of CV Screen in strict confidence.

CV Screen is the IT Recruitment Agency managing this vacancy.

Alternative Titles:

IT Support Consultant / Desktop Support Analyst / IT Support Technician / Desktop Support Technician / IT Support Analyst

Summary:

- IT Support Engineer vacancy in Bristol, South West

- Previous Helpdesk and Troubleshooting experience required

- Windows Server / Desktop and Azure

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. www.cvscreen.co.uk