IT Support and Applications Engineer

We are on the hunt for a fabulous and long established retailer to find an experienced and IT Support Engineer 

This business has built a solid reputation for delivering high end service to a loyal customer base buying a wide range of quality products for many years and is a real destination store.  The IT Support Engineer role will be tasked with ensuring this premium retail operation is totally backed up with solid IT systems and full support to ensure total efficiency for the end user and customer experience. 

Who are we looking for...

Someone that values loyalty and comes with a sold career history of Tech Support Management ideally in the retail sector with an understanding of how that operates, the challenges you face and being able to 

A quick thinker and problem solver with a methodical analytic approach. You will be overseeing a bespoke EPOS application and day-to-day IT support for in excess of 100 desktop users and you will need to be at ease communicating and conveying information at all levels across the business. 


Your Day to day will a varied role inclusive of...

Supporting Day-to-day IT services via IT service desk from 1st line to some 3rd line and escalating some issues to third party vendors

• Supporting and further developing ERP/EPOS system, SQL, SSRS and PowerBi (Training provided and supported from the head of IT) 
• Configuration and deployment of new or replacement desktop hardware using MDT/WSUS/WDS
• Setting up new Active Directory user and Office 365 email users
• Supporting AD/Office 365 administrative tasks security groups and email groups
• Upgrading desktop software and applications where necessary
• Duties relating to the creation and maintenance of internal support documentation
• Assisting Head of IT with local and global projects across multiple sites
• Supporting Swan Cygnus Bespoke till systems (Windows embedded) 1st/2nd line and escalating to 3rd line third-party when required
• PDQ payment terminals 1st/2nd line and escalating to 3rd line third-party when required
• Supporting and maintaining multifunction printers and label printers throughout the business
• Supporting document management system 1st/2nd line and escalating to 3rd line when required.
• Overseeing smooth operation of the EPOS / POS system and all payment terminals 
• Overseeing networks (TCP/IP, LAN, WAN, Cisco and SonicWALL
• Supporting Payment Terminals (Verifone, Ingenico and Worldpay
• Looking after in store tech such as Apple iOS (iPad with Meraki MDM)

Overview of the Skills you will need.....

• Microsoft Windows 10 Desktop Support
• Microsoft Office 365 Support and Administration
• Microsoft Windows 2012/2016 Server Administration (ADUC, DHCP, DNS and Security Groups)
• Microsoft Windows Deployment and Updates (WDS, MDT and WSUS)
• Microsoft SQL 2008/2017 and SSRS (Previous experience would be an advantage)
• Microsoft PowerBi 
• Microsoft Excel experience
• EasySoftware Document Management System
• VMware Virtualisation Administration ideally 
• Microsoft Exchange Hybrid Administration )
• Active Directory / Azure Active Director
• EPOS/POS Retail Systems

If you have an IT degree or Microsoft Certification MCSA or MCSE that would be a great advantage. You will need to be able to think on your feet and have the be ability to adapt to a fast-paced environment supporting and reporting into numerous areas of this business.

An understanding of Microsoft SQL would also be an advantage as the successful candidate would become our resident specialist with SQL and reporting along with our bespoke EPOS/POS systems which are built on SQL databases. Training will be available though if needed. In addition, you should have a good working knowledge of corporate security and compliance with GDPR.

Why make a move to this business?

Great company culture within a long established very successful business. Fabulous close knit team, annual bonus and benefits with a great work life balance. Up to 40k salary.

IT Support and Applications Engineer

We are on the hunt for a fabulous and long established retailer to find an experienced and IT Support Engineer 

This business has built a solid reputation for delivering high end service to a loyal customer base buying a wide range of quality products for many years and is a real destination store.  The IT Support Engineer role will be tasked with ensuring this premium retail operation is totally backed up with solid IT systems and full support to ensure total efficiency for the end user and customer experience. 

Who are we looking for...

Someone that values loyalty and comes with a sold career history of Tech Support Management ideally in the retail sector with an understanding of how that operates, the challenges you face and being able to 

A quick thinker and problem solver with a methodical analytic approach. You will be overseeing a bespoke EPOS application and day-to-day IT support for in excess of 100 desktop users and you will need to be at ease communicating and conveying information at all levels across the business. 


Your Day to day will a varied role inclusive of...

Supporting Day-to-day IT services via IT service desk from 1st line to some 3rd line and escalating some issues to third party vendors

• Supporting and further developing ERP/EPOS system, SQL, SSRS and PowerBi (Training provided and supported from the head of IT) 
• Configuration and deployment of new or replacement desktop hardware using MDT/WSUS/WDS
• Setting up new Active Directory user and Office 365 email users
• Supporting AD/Office 365 administrative tasks security groups and email groups
• Upgrading desktop software and applications where necessary
• Duties relating to the creation and maintenance of internal support documentation
• Assisting Head of IT with local and global projects across multiple sites
• Supporting Swan Cygnus Bespoke till systems (Windows embedded) 1st/2nd line and escalating to 3rd line third-party when required
• PDQ payment terminals 1st/2nd line and escalating to 3rd line third-party when required
• Supporting and maintaining multifunction printers and label printers throughout the business
• Supporting document management system 1st/2nd line and escalating to 3rd line when required.
• Overseeing smooth operation of the EPOS / POS system and all payment terminals 
• Overseeing networks (TCP/IP, LAN, WAN, Cisco and SonicWALL
• Supporting Payment Terminals (Verifone, Ingenico and Worldpay
• Looking after in store tech such as Apple iOS (iPad with Meraki MDM)

Overview of the Skills you will need.....

• Microsoft Windows 10 Desktop Support
• Microsoft Office 365 Support and Administration
• Microsoft Windows 2012/2016 Server Administration (ADUC, DHCP, DNS and Security Groups)
• Microsoft Windows Deployment and Updates (WDS, MDT and WSUS)
• Microsoft SQL 2008/2017 and SSRS (Previous experience would be an advantage)
• Microsoft PowerBi 
• Microsoft Excel experience
• EasySoftware Document Management System
• VMware Virtualisation Administration ideally 
• Microsoft Exchange Hybrid Administration )
• Active Directory / Azure Active Director
• EPOS/POS Retail Systems

If you have an IT degree or Microsoft Certification MCSA or MCSE that would be a great advantage. You will need to be able to think on your feet and have the be ability to adapt to a fast-paced environment supporting and reporting into numerous areas of this business.

An understanding of Microsoft SQL would also be an advantage as the successful candidate would become our resident specialist with SQL and reporting along with our bespoke EPOS/POS systems which are built on SQL databases. Training will be available though if needed. In addition, you should have a good working knowledge of corporate security and compliance with GDPR.

Why make a move to this business?

Great company culture within a long established very successful business. Fabulous close knit team, annual bonus and benefits with a great work life balance. Up to 40k salary.

Senior DevOps / Platform Engineer // Oxford // Up to £75,000 // Cutting edge AI and data driven software company //

I am partnered with a unique software brand in Oxford, who area revolutionising D2C and B2B energy technologies with cutting edge AI and data driven software/hardware and are about to launch a new key strategic pillar. This is an exciting start up, backed by a major industry player.

Due to continued growth and scalability within the platform, my client is hiring an exceptional Senior DevOps / Platform Engineer to work with the talented, high performance team, ensuring reliability and to maintain, develop and scale the platform/platforms.

Being a key member of the team, your responsibilities will be varied, and will involve numerous aspects of technical operations including platform reliability, release management, tool building, fault escalation processes, fault investigation and more.

As well as this, you will be working side-by-side with my client’s talented software and DevOps Engineers to help design, build and evolve the architecture, improve software release pipeline, data management, security, and compliance procedures.

The successful candidate will possess the following experience:

• Expert cloud compute platform knowledge; AWS (essential), Azure, GCE
• "Serverless" architectural approach; e.g. AWS Lambda
• Deployment automation tooling; e.g. Terraform, Ansible
• Deep knowledge of UNIX/Linux systems
• Extensive experience of tool creation in scripting languages; bash, Python etc
• Package and dependency management systems; Debian, RPM, Homebrew
• Container technologies; Docker, ECS, Fargate.
• Monitoring and logging solutions
• Backup and recovery techniques

Benefits:

• 25 days annual leave
• Flexible working
• Private medical (with Bupa)
• Strong pension
• Relaxed, fun working environment
• 5 minute walk from Oxford train station
• Monthly team activities
• Office pool table, free (decent I may add!) coffee

Sound interesting? Apply today to find out more!

Senior DevOps / Platform Engineer // Oxford // Up to £75,000 // Cutting edge AI and data driven software company //

I am partnered with a unique software brand in Oxford, who area revolutionising D2C and B2B energy technologies with cutting edge AI and data driven software/hardware and are about to launch a new key strategic pillar. This is an exciting start up, backed by a major industry player.

Due to continued growth and scalability within the platform, my client is hiring an exceptional Senior DevOps / Platform Engineer to work with the talented, high performance team, ensuring reliability and to maintain, develop and scale the platform/platforms.

Being a key member of the team, your responsibilities will be varied, and will involve numerous aspects of technical operations including platform reliability, release management, tool building, fault escalation processes, fault investigation and more.

As well as this, you will be working side-by-side with my client’s talented software and DevOps Engineers to help design, build and evolve the architecture, improve software release pipeline, data management, security, and compliance procedures.

The successful candidate will possess the following experience:

• Expert cloud compute platform knowledge; AWS (essential), Azure, GCE
• "Serverless" architectural approach; e.g. AWS Lambda
• Deployment automation tooling; e.g. Terraform, Ansible
• Deep knowledge of UNIX/Linux systems
• Extensive experience of tool creation in scripting languages; bash, Python etc
• Package and dependency management systems; Debian, RPM, Homebrew
• Container technologies; Docker, ECS, Fargate.
• Monitoring and logging solutions
• Backup and recovery techniques

Benefits:

• 25 days annual leave
• Flexible working
• Private medical (with Bupa)
• Strong pension
• Relaxed, fun working environment
• 5 minute walk from Oxford train station
• Monthly team activities
• Office pool table, free (decent I may add!) coffee

Sound interesting? Apply today to find out more!

Hi All, my client based in Dublin is currently looking for an experienced Data Engineer to join their team.

In this role you will be looking to bring new theories to life, developing and automating algorithms to build out the data science platform

• Degree in computer science or related field
• 4+ years experience in a software engineering background
• Good experience working with big data technologies such as Hadoop, Spark etc
• Extensive experience with Python or Scala
• Experience with cloud based architecture

Candidate must have either a STAMP 4 or EU Passport to apply

If this role is of interest to you and you would like to know more, then apply to the link provided or contact Barry Collins in Reperio Human Capital

Reperio Human Capital acts as an Employment Agency and an Employment Business.

Hi All, my client based in Dublin is currently looking for an experienced Data Engineer to join their team.

In this role you will be looking to bring new theories to life, developing and automating algorithms to build out the data science platform

• Degree in computer science or related field
• 4+ years experience in a software engineering background
• Good experience working with big data technologies such as Hadoop, Spark etc
• Extensive experience with Python or Scala
• Experience with cloud based architecture

Candidate must have either a STAMP 4 or EU Passport to apply

If this role is of interest to you and you would like to know more, then apply to the link provided or contact Barry Collins in Reperio Human Capital

Reperio Human Capital acts as an Employment Agency and an Employment Business.

Are you working in Cyber Security and looking for a new challenge in Threat Intelligence?

Would a growing Security Operations Centre using cutting-edge technologies be somewhere you can see youself progressing your career?

I'm partnering a SOC that is undergoing an exciting period of growth and development to find a Threat Intelligence Specialist to enhance the capabilities of the team. In this Security Specialist role you'll work with different businesses across the public and private sectors, giving great exposure to many technologies. You'll take on varied responsibilities across a range of cyber security areas, including configuring new tools and onboarding clients, hunting and investigating threats, reporting your findings and liaising with clients. As a senior member of the team you'll also help to enhance the service offering by recommending new tools and increasing the maturity of the SOC.

To be successful in this role, you should bring experience of working in a Cyber Security Operations Centre using a SIEM and threat intelligence tools. Knowledge of networks and systems is very useful, as is a CEH Certified Ethical Hacker certification to help with investigation of threats. You'll be able to learn new tools & technologies and access a training budget to gain further certifications to develop your skills and progress your career.

If you're interested in learning more about this Cyber Security Specialist opportunity, please send your CV and I'll be happy to explain more.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

Are you working in Cyber Security and looking for a new challenge in Threat Intelligence?

Would a growing Security Operations Centre using cutting-edge technologies be somewhere you can see youself progressing your career?

I'm partnering a SOC that is undergoing an exciting period of growth and development to find a Threat Intelligence Specialist to enhance the capabilities of the team. In this Security Specialist role you'll work with different businesses across the public and private sectors, giving great exposure to many technologies. You'll take on varied responsibilities across a range of cyber security areas, including configuring new tools and onboarding clients, hunting and investigating threats, reporting your findings and liaising with clients. As a senior member of the team you'll also help to enhance the service offering by recommending new tools and increasing the maturity of the SOC.

To be successful in this role, you should bring experience of working in a Cyber Security Operations Centre using a SIEM and threat intelligence tools. Knowledge of networks and systems is very useful, as is a CEH Certified Ethical Hacker certification to help with investigation of threats. You'll be able to learn new tools & technologies and access a training budget to gain further certifications to develop your skills and progress your career.

If you're interested in learning more about this Cyber Security Specialist opportunity, please send your CV and I'll be happy to explain more.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

My client is a global leader for research and education in technology and management, offering superb opportunities for Service Desk Analysts, joining the technical service desk team providing internal support and advice on a wide range of complex IT services

Key to this role is the ability to use your excellent interpersonal and communication skills to deliver superb levels of customer service.  The successful candidate will be a skilled problem solver and find reward in helping users resolve their issues.  There is an excellent career structure and reward package available including an attractive remuneration structure and benefits.

This is busy desk with c 3,000 calls/emails/walk ups per month.  Given the broad and complex nature of the IT environment the role will require dealing with a wide range of differing problems and solutions, so no two days are the same and would suit a candidate keen to avoid the mundane!

Key Deliverables

• Supporting PCs (Windows and Linux), mobile devices, desktop telephony, hardware, web/video conferencing, and user access problems. 
• Diagnose and resolve complex IT issues and requests, including technical support for BYOD environment
• Liaising with internal and external departments to provide incident resolution.
• Logging and managing all calls – working to SLAs, escalation where required and keeping the customer informed
• Building laptops / PCs
• Assisting with the implementation and testing of changes to the desktop environment.
• Contributing to the Knowledge Base and knowledge transfer

Responsibilities

• Analysing customer requirements, diagnosing problems, recommending the most appropriate course of action to customers and applying technical fixes or undertaking more technical investigations.
• Plan and prioritise own work activities to ensure service objectives and targets are met.
• Provide the customer with appropriate advice/resolution.
• Arrange and schedule visits to customers when necessary
• Attend specific project meetings to represent the Service Desk
• To understand the impact of technology within the organisation and to advise users on options available in order to meet their (technical) needs
• Liaising with 3rd party suppliers

Experience required

• Minimum of two years’ experience in a technical support environment
• Significant experience in a customer service role.
• Excellent relationship and stakeholder management skills
• Passion for delivering a high quality customer service experience and ongoing service development
• Able to work own initiative and work without supervision
• Manage conflicting priorities
• Well-developed analytical and problem solving skills
• Strong interpersonal and  proven communication skills
• Proactive team player with an enthusiasm for problem solving, planning and prioritising a complex and varied workload.
• Possess the confidence to deal with difficult situations, capable of engaging and building rapport

Good to have but not essential…

• Professional qualifications such as SDI Analyst or ITIL Foundation / ITIL knowledge
• Experience with using Service Management systems to record and track call history

If you are an experienced technical support professional with excellent interpersonal skills and a thorough, methodical and flexible approach, then we need to talk!  For further information and an initial discussion please call Keith Wilkins today or send your CV for review. 

Avocet Strategic Resourcing is acting as an employment agency in regard to this role. Please note that every application received is personally reviewed by our team - Avocet Strategic Resourcing does not use automated screening tools.  On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance.  Applicants must be eligible to live and work in the UK to apply for this role

My client is a global leader for research and education in technology and management, offering superb opportunities for Service Desk Analysts, joining the technical service desk team providing internal support and advice on a wide range of complex IT services

Key to this role is the ability to use your excellent interpersonal and communication skills to deliver superb levels of customer service.  The successful candidate will be a skilled problem solver and find reward in helping users resolve their issues.  There is an excellent career structure and reward package available including an attractive remuneration structure and benefits.

This is busy desk with c 3,000 calls/emails/walk ups per month.  Given the broad and complex nature of the IT environment the role will require dealing with a wide range of differing problems and solutions, so no two days are the same and would suit a candidate keen to avoid the mundane!

Key Deliverables

• Supporting PCs (Windows and Linux), mobile devices, desktop telephony, hardware, web/video conferencing, and user access problems. 
• Diagnose and resolve complex IT issues and requests, including technical support for BYOD environment
• Liaising with internal and external departments to provide incident resolution.
• Logging and managing all calls – working to SLAs, escalation where required and keeping the customer informed
• Building laptops / PCs
• Assisting with the implementation and testing of changes to the desktop environment.
• Contributing to the Knowledge Base and knowledge transfer

Responsibilities

• Analysing customer requirements, diagnosing problems, recommending the most appropriate course of action to customers and applying technical fixes or undertaking more technical investigations.
• Plan and prioritise own work activities to ensure service objectives and targets are met.
• Provide the customer with appropriate advice/resolution.
• Arrange and schedule visits to customers when necessary
• Attend specific project meetings to represent the Service Desk
• To understand the impact of technology within the organisation and to advise users on options available in order to meet their (technical) needs
• Liaising with 3rd party suppliers

Experience required

• Minimum of two years’ experience in a technical support environment
• Significant experience in a customer service role.
• Excellent relationship and stakeholder management skills
• Passion for delivering a high quality customer service experience and ongoing service development
• Able to work own initiative and work without supervision
• Manage conflicting priorities
• Well-developed analytical and problem solving skills
• Strong interpersonal and  proven communication skills
• Proactive team player with an enthusiasm for problem solving, planning and prioritising a complex and varied workload.
• Possess the confidence to deal with difficult situations, capable of engaging and building rapport

Good to have but not essential…

• Professional qualifications such as SDI Analyst or ITIL Foundation / ITIL knowledge
• Experience with using Service Management systems to record and track call history

If you are an experienced technical support professional with excellent interpersonal skills and a thorough, methodical and flexible approach, then we need to talk!  For further information and an initial discussion please call Keith Wilkins today or send your CV for review. 

Avocet Strategic Resourcing is acting as an employment agency in regard to this role. Please note that every application received is personally reviewed by our team - Avocet Strategic Resourcing does not use automated screening tools.  On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance.  Applicants must be eligible to live and work in the UK to apply for this role