Planet Forward have recently been engaged by a high-tech investment Bank to secure a Business Implementation Manager to join them on an ongoing contract in their London office.
Position Overview:
My client are replacing its Credit Origination Platform with a new software platform. The Business Implementation Manager will serve as a business lead and manager of the business aspects of the initiative with overall responsibility for the business side, including processes, procedures, communications, training and business readiness. The BIM will define the tasks required to make the initiative operational and is responsible for driving and reporting on these tasks.
Duties & Responsibilities:
- Responsible for business teams’ readiness, including updating business processes and policies. Works closely with stakeholders to determine impacts
- Establish an understanding of business impacts, processes, and workflows of current state as well as anticipated changes due to the system implementation to enable change activities and articulate impacts for Front Office and Operations.
- Define process and establish Loan Onboarding specific process flows and job aids for all groups impacted as part of the programme.
- Communicates to the Business what is changing and when the changes are happening
- Support with change management activities including internal communications, training plans, training, external documents, support materials with reviews and inputs
- The role will form part of the EMEA Change Management team based in the London, reporting into the EMEA Project Manager and working closely with the Change Management Lead (US) and the Solutions and Design Manager (London)
- Understands the system functional design to identify key changes and assess associated risks/impact.
- Works closely with the stakeholders to understand business processes and workflows of current state as well to solution for the ‘to be’ process flows and other changes resulting from the system implementation
- Collaborates with EMEA Change Management and Business Readiness to draft updated processes including process flows and writing the resulting process documentation (Job aids)
- Assists the Change management team in documentation, development, scheduling, planning, and coordination of webinars and process training to end-users
- Supports the EMEA PM in tracking backlog of processes impacted by the programme changes
- Support for business teams’ readiness, including supporting business process and policy changes.
- Coordinates efforts of company procedure owners to update and test/validate procedures across Origination, Underwriting, Middle Office, Operations, etc.
- Assists in the drafting of Test Scenarios for UAT
- Revises existing procedures to reflect technology/tool changes.
- Designs, builds and tests updates to revised procedures.
- Liaison to provide subject matter expertise to training
- Assists in the development of procedural training content.
- Assists in the plan for communicating what is changing and when changes are happening as pertains to their daily jobs or interactions with clients
- Supports Learning Solutions and Change Management to execute training plan.
Key Skills Required:
- Ability to utilize various methods and techniques to frame problems and situations from the perspective of their impact on the entire system and to make recommendations on the appropriate action plans and take the right risks
- Ability to effectively receive and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours
- Builds credibility, establishes rapport and maintains communication with stakeholders at multiple levels, including those external to the organization.
- Works to understand big picture and/or piece things together and considers both long/short term impact of work to the whole.
- Understanding of how to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level; ability to apply this understanding appropriately to diverse situations.
Requirements:
- Experience includes at least 5+ years’ experience in financial services with subject matter expertise in Credit, Lending and Lending Operations
- 3+ years of experience in large scale change efforts which are comprised of projects and/or programs including change management aspects of delivery
- Must have PROVEN ability to define and capture processes and process flows across multiple stakeholders and hand off points
- Demonstrate knowledge of plan development and execution, scope planning, schedule management, project communications and risk identification/mitigatio. Demonstrate strong knowledge of project management methodologies and tools and organizational change management techniques.
Location:
The role will be based in the Central London UK office. Travel is not expected but there might be a requirement to work US hours on occasions when required (likely 10am – 7pm UK time)
For more information please contact Ryan Deeble on (phone number removed)
We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Each company within the Planet Equity Group is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you in line with GDPR guidelines. Full details regarding how we hold your data is available within our Privacy Notice accessible at our website.