** Please note this is a field based role so you can be based anywhere in the UK but will involve travel to different sites in the UK every week) **
Implementation Consultant (HR & Payroll Software)
Join the Access Family and see how we make software ideas become a reality!
Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company.
Are you ready for the challenge?
What are we all about?
At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive.
About you:
The Solution Delivery Manager is responsible for the implementation of professional services projects according to content, schedule, budget and quality, as agreed with the client. You will serve as a lead consultant, providing light touch project management which will involve managing the demands of multiple projects simultaneously. You will be a trusted advisor to a number of clients, also providing technical guidance to other Solution Delivery Manager clients, ensuring success across each client's projects, and ensuring extremely high levels of client satisfaction.
You will have a broad range of IT and consulting experience, with deep functional knowledge of Access solutions and project management methodology. This customer-facing role is the main Access representative in a customer's project and requires outstanding relationship management skills.
Day-to-day, you will:
• Project owner and accountable for successful delivery of the project, establishing what the customer views as a successful project and managing to those expectations
• Responsible for overall client satisfaction and management of day to day client-level relationships, from client project team members to board level executives
• Provide the functional and technical expertise to ensure successful project delivery through delegation, communication and cross-departmental and divisional coordination
• Own and manage project budget, including project margin and debt
• Establish strategic partnerships, striving to become a trusted advisor to the client's leadership
• Must be able to command a group audience and lead discussions including best practice, solution delivery strategy, professional services methodology and executive-level requirement gathering
• Owning project level escalations
• Anticipate needs and position training, support and other solutions that may be needed for a successful customer experience
• Ensure that engagements conclude with satisfied clients that are willing to be references for new potential clients
• Engaging with pre-sales activities as required
• Manage multiple clients simultaneously
As a well-rounded Solution Delivery Manager, your Skills and Experiences likely include:
• Extensive knowledge of HR and Payroll systems and their configuration
• Experience and knowledge of payroll practice and legislation
• Consultancy experience, including team leadership and involvement in selling professional services
• Ability to think strategically and turn business objectives into technical solutions
• Ability to influence others in a matrix-team environment
• Own your assignments from commencement to conclusion, providing the business with progress reports on a timely basis
• Experience of working with all levels of client and project stakeholders up to and including board level
• Collaborative and consultative work style
• Excellent time management
• Ability to travel to meet client and project needs
• Strong executive presence and demonstrated ability to build, extend, and maintain senior client relationships
• Strong customer focus behaviours, results driven, dynamic, adaptable, and a proactive can do attitude
What does Access offer you?
We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:
• A Competitive Salary
• Giving Back/Charity days
• Quarterly Socials
• 6 weeks Sabbaticals (after 6 years of service)
• The Access Group Big Break: our all-expenses paid holiday to Spain
Become part of our amazing Access family!