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  • Europe-United Kingdom-Greater London-London
  • 03 Mar 2020
Digital Senior Software Engineer – Technical Lead : 0000E4BD 

Description

 
Senior Software Engineer (Tech Lead), Global Private Banking, 0000E4BD
 
Big Bank Funding. FinTech Thinking.
                                       
Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.
 
Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.
 
We work in small, agile DevOps teams with colleagues around the world from our offices at the Bluefin Building in Southwark, our global headquarters in Canary Wharf, and multiple other locations around the UK including Sheffield, Leeds, Barnsley and Birmingham.
 
Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 2019 and beyond, we are currently seeking a Senior Software Engineer to join HSBC Technology.
 
This position is to help us build and run Private Banks digital services, helping us move away from the monolithic architectures of the past to a new micro-services platform.  You will be responsible for delivering products into production in ever shortening cycles and helping to drive the continuous improvement of our processes, tooling and engineering practices.
 
Duties will be to:
  • Lead and manage directly or indirectly a team of Developers and Software Engineers, including select, build and develop the team by recruiting and training
  • Troubleshoot technical issues independently to maintain the digital assets supporting the security solution for the digital channel.
  • Communicate delivery schedules with the stakeholders and escalating timely whenever risk is found
  • Be responsible for translating detailed designs into robust, scalable and reusable solutions that deliver exceptional user experience driven by the product teams
  • Demonstrate a deep, hands on knowledge of TDD and BDD techniques
  • Collaborate in the project team to help develop the product using your experience to help guide the team through the whole development lifecycle
  • Ensure governance requirements are captured, and audit requirements met. Demonstrating adherence to controls
  • Refactoring and continuous improvements of the code and processes is vital
  • Ensure that technical decisions and information is communicated through the security teams. 
 

Qualifications

 
To be successful in this role you will need to have:
 
  • Solid awareness of cross-browser/device and cross platform development
  • Experience and awareness of security concepts and building internet security solutions, this experience should be based on technologies including Forgerock, Zuul, and Transmit if possible. 
  • Knowledge of implementation considerations for UI technologies including React, Java 8, Spring Boot, Maven, Websphere, JavaScript
  • Test automation development utilising - Mockito, JUnit, or others
  • Experience consuming REST APIs and utilising JSON for web or mobile applications
  • Excellent leadership and people management skills and experience
  • Experience of API and service based architectures using REST APIs, micro-services and utilising JSON for web or mobile applications
  • CI/CD - tools such as Confluence, Jira, Jenkins, Git, GitHub, SonarQube, CheckMarx
  • DevOps processes and experience.
  • Solid understanding of lean and agile methods of software delivery and the principles and practices of BDD, ATDD and TDD
  • Experience delivering to AAA accessibility standards and usability principles
 
The base location for this role is London.
 
Come Power a Business that Defines How to Power the World
 
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. 
 
We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.
 
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Recruitment Helpdesk:
Telephone: +44 2078328500


 

Job Field

 : Technology

Primary Location

 : Europe-United Kingdom-Greater London-London

Schedule

 : Full-time 

Shift

 : Day Job
Type of Vacancy : Global vacancy

Job Posting

 : 03-Mar-2020, 03:48:11 

Unposting Date

 : 10-Mar-2020, 17:59:00
  • Europe-United Kingdom-Greater London-London
  • 03 Mar 2020
Digital Senior Software Engineer – Technical Lead : 0000E4BD 

Description

 
Senior Software Engineer (Tech Lead), Global Private Banking, 0000E4BD
 
Big Bank Funding. FinTech Thinking.
                                       
Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.
 
Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.
 
We work in small, agile DevOps teams with colleagues around the world from our offices at the Bluefin Building in Southwark, our global headquarters in Canary Wharf, and multiple other locations around the UK including Sheffield, Leeds, Barnsley and Birmingham.
 
Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 2019 and beyond, we are currently seeking a Senior Software Engineer to join HSBC Technology.
 
This position is to help us build and run Private Banks digital services, helping us move away from the monolithic architectures of the past to a new micro-services platform.  You will be responsible for delivering products into production in ever shortening cycles and helping to drive the continuous improvement of our processes, tooling and engineering practices.
 
Duties will be to:
  • Lead and manage directly or indirectly a team of Developers and Software Engineers, including select, build and develop the team by recruiting and training
  • Troubleshoot technical issues independently to maintain the digital assets supporting the security solution for the digital channel.
  • Communicate delivery schedules with the stakeholders and escalating timely whenever risk is found
  • Be responsible for translating detailed designs into robust, scalable and reusable solutions that deliver exceptional user experience driven by the product teams
  • Demonstrate a deep, hands on knowledge of TDD and BDD techniques
  • Collaborate in the project team to help develop the product using your experience to help guide the team through the whole development lifecycle
  • Ensure governance requirements are captured, and audit requirements met. Demonstrating adherence to controls
  • Refactoring and continuous improvements of the code and processes is vital
  • Ensure that technical decisions and information is communicated through the security teams. 
 

Qualifications

 
To be successful in this role you will need to have:
 
  • Solid awareness of cross-browser/device and cross platform development
  • Experience and awareness of security concepts and building internet security solutions, this experience should be based on technologies including Forgerock, Zuul, and Transmit if possible. 
  • Knowledge of implementation considerations for UI technologies including React, Java 8, Spring Boot, Maven, Websphere, JavaScript
  • Test automation development utilising - Mockito, JUnit, or others
  • Experience consuming REST APIs and utilising JSON for web or mobile applications
  • Excellent leadership and people management skills and experience
  • Experience of API and service based architectures using REST APIs, micro-services and utilising JSON for web or mobile applications
  • CI/CD - tools such as Confluence, Jira, Jenkins, Git, GitHub, SonarQube, CheckMarx
  • DevOps processes and experience.
  • Solid understanding of lean and agile methods of software delivery and the principles and practices of BDD, ATDD and TDD
  • Experience delivering to AAA accessibility standards and usability principles
 
The base location for this role is London.
 
Come Power a Business that Defines How to Power the World
 
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. 
 
We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.
 
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Recruitment Helpdesk:
Telephone: +44 2078328500


 

Job Field

 : Technology

Primary Location

 : Europe-United Kingdom-Greater London-London

Schedule

 : Full-time 

Shift

 : Day Job
Type of Vacancy : Global vacancy

Job Posting

 : 03-Mar-2020, 03:48:11 

Unposting Date

 : 10-Mar-2020, 17:59:00
  • London, United Kingdom
    • Permanent
  • 03 Mar 2020

Join us as a Quality Assurance Engineer at Bó

  • Were looking for an experienced SDET or Quality Assurance Engineer to join our digital banking start up Bó
  • You’ll focus on testing the new digital banking app for robustness, using both user interface and backend
  • If you’re passionate about Quality and Behaviour Driven Development (BDD), Agile principles and using tools like Appium and WebdriverIO with JavaScript or Typescript, then this could be your ideal role

What you'll do

As a Quality Assurance Engineer, you’ll be working towards reaching a fully automated test strategy, which will include some manual testing. You’ll be working with a team of developers, in an Agile based delivery model.

You’ll also be:

  • Writing auto test JavaScript for the purposes of writing tests and test frameworks
  • Working with WebDriver and Appium to deliver quality assurance
  • Working with and challenging developers to ensure quality, articulating the important elements to colleagues in a variety of disciplines

The skills you'll need

To succeed in this role, you’ll need experience as an automation quality assurance engineer, SDET or similar quality assurance role, paired with experience of developing test frameworks particularly in JavaScript or Typescript for native apps and backend services.

You’ll need to be well versed in industry best patterns and practices around automated quality assurance testing. On top of this, you’ll need experience with BDD and testing tools such as Cucumber, Appium, WebdriverIO, Mocha, Jest, Chai, Axios, Superset and Cypress UI.

You’ll also demonstrate:

  • Experience testing API driven applications and how to validate requests and authentication
  • Experience with Agile software engineering practices, particularly Continuous Integration, Continuous Delivery, and Automated Testing
  • Experience working with continuous integration tools, such as Jenkins or Circle CI
  • Excellent working knowledge of white box, black box, and integration testing

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

  • London, United Kingdom
    • Permanent
  • 03 Mar 2020

Join us as a Quality Assurance Engineer at Bó

  • Were looking for an experienced SDET or Quality Assurance Engineer to join our digital banking start up Bó
  • You’ll focus on testing the new digital banking app for robustness, using both user interface and backend
  • If you’re passionate about Quality and Behaviour Driven Development (BDD), Agile principles and using tools like Appium and WebdriverIO with JavaScript or Typescript, then this could be your ideal role

What you'll do

As a Quality Assurance Engineer, you’ll be working towards reaching a fully automated test strategy, which will include some manual testing. You’ll be working with a team of developers, in an Agile based delivery model.

You’ll also be:

  • Writing auto test JavaScript for the purposes of writing tests and test frameworks
  • Working with WebDriver and Appium to deliver quality assurance
  • Working with and challenging developers to ensure quality, articulating the important elements to colleagues in a variety of disciplines

The skills you'll need

To succeed in this role, you’ll need experience as an automation quality assurance engineer, SDET or similar quality assurance role, paired with experience of developing test frameworks particularly in JavaScript or Typescript for native apps and backend services.

You’ll need to be well versed in industry best patterns and practices around automated quality assurance testing. On top of this, you’ll need experience with BDD and testing tools such as Cucumber, Appium, WebdriverIO, Mocha, Jest, Chai, Axios, Superset and Cypress UI.

You’ll also demonstrate:

  • Experience testing API driven applications and how to validate requests and authentication
  • Experience with Agile software engineering practices, particularly Continuous Integration, Continuous Delivery, and Automated Testing
  • Experience working with continuous integration tools, such as Jenkins or Circle CI
  • Excellent working knowledge of white box, black box, and integration testing

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

  • London, United Kingdom
    • Permanent
  • 03 Mar 2020

Join us as a Principal Engineer

  • This is an exciting and challenging opportunity to work in in a collaborative, agile and forward thinking team environment
  • With your software development background, you’ll be delivering software components to enable the delivery of platforms, applications and services for the bank
  • As well as developing your technical talents, you'll have the opportunity to build project and leadership skills which will open up a range of exciting career options

What you'll do

As a Principal Engineer, you’ll be driving development software and tools to accomplish project and departmental objectives by converting functional and non-functional requirements into suitable designs. You’ll play a leading role in planning, developing and deploying high performance robust and resilient systems for the bank, and will develop your leadership skills as you manage the technical delivery of one or more software engineering teams.

You’ll also gain a distinguished leadership status in the software engineering community as you lead the wider participation in internal and industry wide events, conferences and other activities.

You’ll also be:

  • Designing and developing high performance and high availability applications, using proven frameworks and technologies
  • Making sure that the bank’s systems follow excellent architectural and engineering principles, and are fit for purpose
  • Monitoring the technical progress against plans while safeguarding functionality, scalability and performance, and providing progress updates to stakeholders
  • Designing and developing reusable libraries and APIs for use across the bank
  • Writing unit and integration tests within automated test environments to ensure code quality

The skills you'll need

You’ll come with a background in software engineering, software or database design and architecture, as well as significant experience developing software within an SOA or microservices paradigm. 

Along with development experience in one or more programming languages, you’ll bring an excellent understanding of implementing programming best practice, especially around scalability, availability and performance.

You’ll also need:

  • Experience of leading software development teams, introducing and executing technical strategies
  • Knowledge of using industry recognised frameworks and development tooling
  • Experience of test-driven development and using automated test frameworks, mocking and stubbing and unit testing tools
  • A background in designing or implementing APIs
  • Experience of supporting, modifying and maintaining systems and code developed by teams other than your own

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

  • London, United Kingdom
    • Permanent
  • 03 Mar 2020

Join us as a Principal Engineer

  • This is an exciting and challenging opportunity to work in in a collaborative, agile and forward thinking team environment
  • With your software development background, you’ll be delivering software components to enable the delivery of platforms, applications and services for the bank
  • As well as developing your technical talents, you'll have the opportunity to build project and leadership skills which will open up a range of exciting career options

What you'll do

As a Principal Engineer, you’ll be driving development software and tools to accomplish project and departmental objectives by converting functional and non-functional requirements into suitable designs. You’ll play a leading role in planning, developing and deploying high performance robust and resilient systems for the bank, and will develop your leadership skills as you manage the technical delivery of one or more software engineering teams.

You’ll also gain a distinguished leadership status in the software engineering community as you lead the wider participation in internal and industry wide events, conferences and other activities.

You’ll also be:

  • Designing and developing high performance and high availability applications, using proven frameworks and technologies
  • Making sure that the bank’s systems follow excellent architectural and engineering principles, and are fit for purpose
  • Monitoring the technical progress against plans while safeguarding functionality, scalability and performance, and providing progress updates to stakeholders
  • Designing and developing reusable libraries and APIs for use across the bank
  • Writing unit and integration tests within automated test environments to ensure code quality

The skills you'll need

You’ll come with a background in software engineering, software or database design and architecture, as well as significant experience developing software within an SOA or microservices paradigm. 

Along with development experience in one or more programming languages, you’ll bring an excellent understanding of implementing programming best practice, especially around scalability, availability and performance.

You’ll also need:

  • Experience of leading software development teams, introducing and executing technical strategies
  • Knowledge of using industry recognised frameworks and development tooling
  • Experience of test-driven development and using automated test frameworks, mocking and stubbing and unit testing tools
  • A background in designing or implementing APIs
  • Experience of supporting, modifying and maintaining systems and code developed by teams other than your own

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

  • London, London, City of, United Kingdom
    • Permanent
  • 03 Mar 2020

Position Purpose:

 

This role exists to strengthen the loan origination capacity of RBC Real Estate Capital Partners in Europe in the UK. Although RECP has made strong progress defining the scope and capability of the business and developing new clients, the team has evolved to the point where an additional commercial resource is required in order to continue to meet origination targets and further expand the lending platform in Europe.

 

PRIMARY RESPONSIBILITIES:

Work as part of a small team to identify, underwrite, price, structure and close single asset and portfolio loans in the UK and continental Europe

Develop new client relationships and manage existing clients

Overseeing, managing and preparing financial analysis, loan and real estate asset underwriting, property valuations, market research and legal due diligence

Overseeing, managing and preparing of investment memorandums, internal briefing, cash flow models and management documents, presentations and other similar materials

 

EDUCATION AND/OR EXPERIENCE:

 

Required:

 

The position requires a minimum of an undergraduate degree (or equivalent), Bachelor of Business Administration or MBA preferred

Relevant extensive real estate private equity and/or structured real estate finance experience

International business experience, UK or continental Europe preferred

 

Preferred:

Loan underwriting and structuring in the US, UK or Continental Europe

In addition to English, fluency in a European language is preferred but not required

 

 

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We employ approximately 78,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 39 other countries. For more information, please visit rbc.com.


Diversity and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.

 

RBC's partnership with the Business Disability Forum highlights our commitment to being a disability-smart employer.

 

 

JOB SUMMARY

City:  London 
Address:  London 
Work Hours/Week:  35 
Work Environment:  Office 
Employment Type:  Permanent 
Career Level:  Experienced Hire/Professional 
Pay Type:  Salaried 
Required Travel (%):  0-25 
Exempt/Non-Exempt:  N/A 
People Manager:  No 
Job Posting End Date:  03/24/2020 
Req ID:  231639

Posting Notes:  

  • London, London, City of, United Kingdom
    • Permanent
  • 03 Mar 2020

Position Purpose:

 

This role exists to strengthen the loan origination capacity of RBC Real Estate Capital Partners in Europe in the UK. Although RECP has made strong progress defining the scope and capability of the business and developing new clients, the team has evolved to the point where an additional commercial resource is required in order to continue to meet origination targets and further expand the lending platform in Europe.

 

PRIMARY RESPONSIBILITIES:

Work as part of a small team to identify, underwrite, price, structure and close single asset and portfolio loans in the UK and continental Europe

Develop new client relationships and manage existing clients

Overseeing, managing and preparing financial analysis, loan and real estate asset underwriting, property valuations, market research and legal due diligence

Overseeing, managing and preparing of investment memorandums, internal briefing, cash flow models and management documents, presentations and other similar materials

 

EDUCATION AND/OR EXPERIENCE:

 

Required:

 

The position requires a minimum of an undergraduate degree (or equivalent), Bachelor of Business Administration or MBA preferred

Relevant extensive real estate private equity and/or structured real estate finance experience

International business experience, UK or continental Europe preferred

 

Preferred:

Loan underwriting and structuring in the US, UK or Continental Europe

In addition to English, fluency in a European language is preferred but not required

 

 

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We employ approximately 78,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 39 other countries. For more information, please visit rbc.com.


Diversity and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.

 

RBC's partnership with the Business Disability Forum highlights our commitment to being a disability-smart employer.

 

 

JOB SUMMARY

City:  London 
Address:  London 
Work Hours/Week:  35 
Work Environment:  Office 
Employment Type:  Permanent 
Career Level:  Experienced Hire/Professional 
Pay Type:  Salaried 
Required Travel (%):  0-25 
Exempt/Non-Exempt:  N/A 
People Manager:  No 
Job Posting End Date:  03/24/2020 
Req ID:  231639

Posting Notes:  

  • Edinburgh, United Kingdom
    • Permanent
  • 03 Mar 2020

Join us as a Production Manager

  • Build your career in a highly strategic role and help us shape the future of our business and the technical platforms on which it depends
  • We’ll look to you to play a key role in leading and managing the production management for an area or product to ensure availability for business use
  • You’ll be making sure that platform integrity is maintained in line with the platform and technical roadmap releases, while managing demand from discretionary and mandatory change requests

What you'll do

As a Production Manager, you’ll be empowering and leading a team to make sure levels of service and quality of deliverable meet the needs of the business. You’ll be driving continuous improvements of existing processes and procedures across production management disciplines.

In addition, you’ll be collaborating with and influencing colleagues and stakeholders across the bank and third party suppliers on the applications under management, ensuring the timely delivery of solutions which support the business and are in line with the overall policies.

You’ll also be:

  • Managing in-bound work requests and ensuring both efficient and effective prioritisation and scheduling of work against agreed business schedules
  • Building a satisfied customer base by managing relationships with all business and technology stakeholders through prompt and effective communication and reporting
  • Making sure applications and infrastructure are fully compliant to mandated standards by adhering to processes and security compliance
  • Making sure resilient and robust applications and infrastructure recovery plans meet the business recovery
  • Making sure controls are applied and constantly reviewed, primarily against SOX controls to ensure full compliance to all policies and regulatory obligations

The skills you'll need

We’re looking for someone with a technical understanding, including platform, technology, products and domains. We'll expect you to have excellent problem and risk issue understanding, with a strong background in service, incident, problem lifecycle management. You’ll additionally need knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.

You’ll also demonstrate:

  • Digital distribution application skills
  • The ability to improve records in service improvement
  • Knowledge and experience of operational principles
  • Excellent stakeholder management and communication skills
  • The ability to prioritise and multitask

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

  • Edinburgh, United Kingdom
    • Permanent
  • 03 Mar 2020

Join us as a Production Manager

  • Build your career in a highly strategic role and help us shape the future of our business and the technical platforms on which it depends
  • We’ll look to you to play a key role in leading and managing the production management for an area or product to ensure availability for business use
  • You’ll be making sure that platform integrity is maintained in line with the platform and technical roadmap releases, while managing demand from discretionary and mandatory change requests

What you'll do

As a Production Manager, you’ll be empowering and leading a team to make sure levels of service and quality of deliverable meet the needs of the business. You’ll be driving continuous improvements of existing processes and procedures across production management disciplines.

In addition, you’ll be collaborating with and influencing colleagues and stakeholders across the bank and third party suppliers on the applications under management, ensuring the timely delivery of solutions which support the business and are in line with the overall policies.

You’ll also be:

  • Managing in-bound work requests and ensuring both efficient and effective prioritisation and scheduling of work against agreed business schedules
  • Building a satisfied customer base by managing relationships with all business and technology stakeholders through prompt and effective communication and reporting
  • Making sure applications and infrastructure are fully compliant to mandated standards by adhering to processes and security compliance
  • Making sure resilient and robust applications and infrastructure recovery plans meet the business recovery
  • Making sure controls are applied and constantly reviewed, primarily against SOX controls to ensure full compliance to all policies and regulatory obligations

The skills you'll need

We’re looking for someone with a technical understanding, including platform, technology, products and domains. We'll expect you to have excellent problem and risk issue understanding, with a strong background in service, incident, problem lifecycle management. You’ll additionally need knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.

You’ll also demonstrate:

  • Digital distribution application skills
  • The ability to improve records in service improvement
  • Knowledge and experience of operational principles
  • Excellent stakeholder management and communication skills
  • The ability to prioritise and multitask

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.