Gobal Helpdesk Technician (24/7 shifts)

The role is responsible for maintaining high levels of customer service and support for dedicated key accounts.

Whilst continuing to support the Helpdesk function, the candidate will also act as first line technical triage for nominated accounts. 

Due to the nature of the Support Services business many of these areas are subject to SLA’s, key performance indicators and balanced scorecard assessments.  Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role.

• Provide 1st line support for fault diagnosis and fix where possible.
• Collating fault triage for higher line technical support for nominated Clients where initial fix cannot be obtained
• Investigate reported faults, assess and advise with service engineers and team for follow up
• Firmware / software upgrades as required (and approved)
• Regular review of engineer reports - highlighting actions required to engineer dispatch team
• Assisting engineers on-site and engineer site call outs, on an ad-hoc basis when limited engineer availability requires extra on-site support, where required.
• Manufacturer and 3rd party liaison for fault triage and resolution
• Management and ownership of cases throughout their lifecycle and through to completion
• Single point of contact to meet communication needs of key Clients
• Case diagnosis and first line qualification of issues before call out.
• Ensure cases are restored for service within SLA
• Central point of contact between International customers and suppliers.
• Booking of engineering resource / Logistics / Travel / Critical Spares etc.
• Raising of accurate escalations in a timely manner
• Booking of preventative maintenance visits
• Maintain an awareness of, and compliance with, the company’s Quality, Environmental and Health and Safety policies.
• Raising Client quotations and PO requests as required
• Supporting the RMA process, raising with Suppliers where required

Skills

• Accurate recording of calls and customer/contract requirements
• Effective action and follow-up of required activities
• A meticulous attention to detail
• Focused and determined approach to resolve faults and answer questions
• Administration and organisational skills
• Commercial awareness
• Excellent customer relations and interpersonal skills
• Ability to take responsibility

Desirable Skills

• Experience of incident based ticketing systems 
• Experience of CRM systems, (ideally Microsoft Dynamics)
• Experience of SAP 
• Previous Customer Service experience

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.
 
Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Gobal Helpdesk Technician (24/7 shifts)

The role is responsible for maintaining high levels of customer service and support for dedicated key accounts.

Whilst continuing to support the Helpdesk function, the candidate will also act as first line technical triage for nominated accounts. 

Due to the nature of the Support Services business many of these areas are subject to SLA’s, key performance indicators and balanced scorecard assessments.  Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role.

• Provide 1st line support for fault diagnosis and fix where possible.
• Collating fault triage for higher line technical support for nominated Clients where initial fix cannot be obtained
• Investigate reported faults, assess and advise with service engineers and team for follow up
• Firmware / software upgrades as required (and approved)
• Regular review of engineer reports - highlighting actions required to engineer dispatch team
• Assisting engineers on-site and engineer site call outs, on an ad-hoc basis when limited engineer availability requires extra on-site support, where required.
• Manufacturer and 3rd party liaison for fault triage and resolution
• Management and ownership of cases throughout their lifecycle and through to completion
• Single point of contact to meet communication needs of key Clients
• Case diagnosis and first line qualification of issues before call out.
• Ensure cases are restored for service within SLA
• Central point of contact between International customers and suppliers.
• Booking of engineering resource / Logistics / Travel / Critical Spares etc.
• Raising of accurate escalations in a timely manner
• Booking of preventative maintenance visits
• Maintain an awareness of, and compliance with, the company’s Quality, Environmental and Health and Safety policies.
• Raising Client quotations and PO requests as required
• Supporting the RMA process, raising with Suppliers where required

Skills

• Accurate recording of calls and customer/contract requirements
• Effective action and follow-up of required activities
• A meticulous attention to detail
• Focused and determined approach to resolve faults and answer questions
• Administration and organisational skills
• Commercial awareness
• Excellent customer relations and interpersonal skills
• Ability to take responsibility

Desirable Skills

• Experience of incident based ticketing systems 
• Experience of CRM systems, (ideally Microsoft Dynamics)
• Experience of SAP 
• Previous Customer Service experience

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.
 
Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

AWESOME PEOPLE WANTED

DO YOU LIKE FOOD?

ARE YOU PARTIAL TO A DECENT CUP OF TEA?

WHAT DO YOU EAT FOR BREAKFAST?

Now hopefully those three questions will give you an insight to the daily conversations we have in between multi tasking a number of our financial services clients!

We are looking to expand our quirky little team and fully train the right folk into the big old world of financial services!

Fancy it?

NO YOU DONT NEED TO BE GOOD AT MATHS..(eye ball roll).. But you need to be very good at taking direction, working on your own initiative, being able to study from training manuals to pass exams and have an eye for detail.

Financial Services is a unique area to work in - its not accounting (yawn) but it involves compliance, legal and data sourcing services.

We have team members who specialise in research - looking up investment funds and finding out how they have performed, others in cash flow and working on plans to ensure our clients have enough money to live on in retirement - interesting things that will leave you a specialist in your chosen field.

This is not a boring job - this is the start of your career and one that will excite you, make you laugh (a lot in our office) and feel the flexible benefits of working for a company that is young and understanding of the new flexible world we live in!

So what you waiting for?

Apply now!

We are looking for Technical Administrators!

So if this rocks your boat please contact us for more information and the bits about the role itself and the particular person specifications.

Don't forget to include your CV, Location and please tell us why our roles sound interesting to you.

Oh and by the way - we pay you too and pretty well!

Salaries are dependant on which level you come in on. Technical Administrators start on circa £20k a year and those already lucky enough to be in this profession can earn anything up to £45k.

* Please note this is not an accountancy role and will not require direct finance skills, this role is administration based to support the financial planning industry*

Job Type: Full-time

AWESOME PEOPLE WANTED

DO YOU LIKE FOOD?

ARE YOU PARTIAL TO A DECENT CUP OF TEA?

WHAT DO YOU EAT FOR BREAKFAST?

Now hopefully those three questions will give you an insight to the daily conversations we have in between multi tasking a number of our financial services clients!

We are looking to expand our quirky little team and fully train the right folk into the big old world of financial services!

Fancy it?

NO YOU DONT NEED TO BE GOOD AT MATHS..(eye ball roll).. But you need to be very good at taking direction, working on your own initiative, being able to study from training manuals to pass exams and have an eye for detail.

Financial Services is a unique area to work in - its not accounting (yawn) but it involves compliance, legal and data sourcing services.

We have team members who specialise in research - looking up investment funds and finding out how they have performed, others in cash flow and working on plans to ensure our clients have enough money to live on in retirement - interesting things that will leave you a specialist in your chosen field.

This is not a boring job - this is the start of your career and one that will excite you, make you laugh (a lot in our office) and feel the flexible benefits of working for a company that is young and understanding of the new flexible world we live in!

So what you waiting for?

Apply now!

We are looking for Technical Administrators!

So if this rocks your boat please contact us for more information and the bits about the role itself and the particular person specifications.

Don't forget to include your CV, Location and please tell us why our roles sound interesting to you.

Oh and by the way - we pay you too and pretty well!

Salaries are dependant on which level you come in on. Technical Administrators start on circa £20k a year and those already lucky enough to be in this profession can earn anything up to £45k.

* Please note this is not an accountancy role and will not require direct finance skills, this role is administration based to support the financial planning industry*

Job Type: Full-time

Based in Reading, Berkshire

Full stack web developer / software engineer

The company is Europe’s leading online fashion & classic watch retailer, with a rapidly expanding International presence.
During the 10 years since its inception has delivered substantial CAGR, and is an exciting retail story with vast growth potential both domestically and in particular internationally. Entrepreneurial in approach, highly agile and boasts industry leading proprietary technology which has underpinned its successful journey to date.
This role represents an excellent opportunity to join a rapidly expanding growth focused business and to contribute heavily toward the development of technology that will allow the company to attain market leadership in the ever-increasing number of markets in which it operates.


Job Description:
We are looking for a full stack web developer / software engineer to join our team and become primarily responsible for designing, building and maintaining back end systems, as well as working on the public ecommerce sites.
The role will cover the building of intuitive back-end user interfaces within a LAMP stack environment, in order to expand our current bespoke platform, as well as the integration with 3rd party services via API calls using various technologies.
This individual should be talented, hard-working, enthusiastic, motivated, reliable and deadline driven. A natural problem solver with the ability to adapt quickly coupled with a keen willingness to learn.
Qualified candidates should also have a complete understanding of how the front and back end interact. Understanding of the concepts of progressive enhancement and future friendly design are highly encouraged.

Do you have one or two years experience?

Required skills:
• Proficiency in the following languages: PHP / MySQL / HTML5 / CSS3 / JS / JQUERY
• Knowledge and experience of GIT / Linux / Apache / Bootstrap
• API Integrations with 3rd party services
• Understanding of web site hosting and server technology
• Love of learning, and ability to proactively manage your own work load
• Team player willing to pitch in for the greater good
• Comfortable working with a bespoke MVC framework
• High level of competence and experience of using and writing custom JavaScript code
• Familiarity with browser testing and debugging
• Excellent understanding of high performance, highly available, large scale web applications
• Firm Understanding of OOP PHP
• Excellent English communication skills both verbal and written
• High level of analytical, implementation, and organizational ability
• Self-motivated with a desire to pro-actively resolve issues.

Desirable:
• Experience in Agile development methodologies
• Networking understanding
• Knowledge of other languages highly beneficial
• Experience with SALT Server orchestration
• Experience of AWS
• Familiarity with SCSS / SASS
• A firm grasp of SEO & FEO best practices
• Familiarity with process flow charting, wire frames, mock-ups, site maps
• Positive attitude with a sense of humour

Company benefits are:
25 Days Holiday
Annual Bonus Scheme
3% Company Contribution statuary pension
Entilted to purchase jewellery at cost price +VAT every two years

 

Based in Reading, Berkshire

Full stack web developer / software engineer

The company is Europe’s leading online fashion & classic watch retailer, with a rapidly expanding International presence.
During the 10 years since its inception has delivered substantial CAGR, and is an exciting retail story with vast growth potential both domestically and in particular internationally. Entrepreneurial in approach, highly agile and boasts industry leading proprietary technology which has underpinned its successful journey to date.
This role represents an excellent opportunity to join a rapidly expanding growth focused business and to contribute heavily toward the development of technology that will allow the company to attain market leadership in the ever-increasing number of markets in which it operates.


Job Description:
We are looking for a full stack web developer / software engineer to join our team and become primarily responsible for designing, building and maintaining back end systems, as well as working on the public ecommerce sites.
The role will cover the building of intuitive back-end user interfaces within a LAMP stack environment, in order to expand our current bespoke platform, as well as the integration with 3rd party services via API calls using various technologies.
This individual should be talented, hard-working, enthusiastic, motivated, reliable and deadline driven. A natural problem solver with the ability to adapt quickly coupled with a keen willingness to learn.
Qualified candidates should also have a complete understanding of how the front and back end interact. Understanding of the concepts of progressive enhancement and future friendly design are highly encouraged.

Do you have one or two years experience?

Required skills:
• Proficiency in the following languages: PHP / MySQL / HTML5 / CSS3 / JS / JQUERY
• Knowledge and experience of GIT / Linux / Apache / Bootstrap
• API Integrations with 3rd party services
• Understanding of web site hosting and server technology
• Love of learning, and ability to proactively manage your own work load
• Team player willing to pitch in for the greater good
• Comfortable working with a bespoke MVC framework
• High level of competence and experience of using and writing custom JavaScript code
• Familiarity with browser testing and debugging
• Excellent understanding of high performance, highly available, large scale web applications
• Firm Understanding of OOP PHP
• Excellent English communication skills both verbal and written
• High level of analytical, implementation, and organizational ability
• Self-motivated with a desire to pro-actively resolve issues.

Desirable:
• Experience in Agile development methodologies
• Networking understanding
• Knowledge of other languages highly beneficial
• Experience with SALT Server orchestration
• Experience of AWS
• Familiarity with SCSS / SASS
• A firm grasp of SEO & FEO best practices
• Familiarity with process flow charting, wire frames, mock-ups, site maps
• Positive attitude with a sense of humour

Company benefits are:
25 Days Holiday
Annual Bonus Scheme
3% Company Contribution statuary pension
Entilted to purchase jewellery at cost price +VAT every two years

 

C# Developer (AWS / Cloud)
Leeds
3-6 Month Contract
450-500/day (Inside IR35)

C# Developer needed with AWS Cloud experience. 3 to 6 Month Rolling Contract based in Leeds. Start ASAP in March 2020.

This contract is Inside IR35. Key skills, experience + duties will include:

- In-depth C# programming / development experience on Web Applications and Desktop solutions.
- Strong MVC and Design Patterns experience.
- AWS Cloud solutions experience is essential.
- Analysis, design, development, testing, bug fixing + implementation of new features.
- Active participation in team Agile / Scrum delivery sessions + communication with key stakeholders.
- Ability to cut reliable and robust C# code.
- Further details to be provided at initial Telephone Interview stage.

C# Developer (AWS / Cloud)
Leeds
3-6 Month Contract
450-500/day (Inside IR35)

C# Developer needed with AWS Cloud experience. 3 to 6 Month Rolling Contract based in Leeds. Start ASAP in March 2020.

This contract is Inside IR35. Key skills, experience + duties will include:

- In-depth C# programming / development experience on Web Applications and Desktop solutions.
- Strong MVC and Design Patterns experience.
- AWS Cloud solutions experience is essential.
- Analysis, design, development, testing, bug fixing + implementation of new features.
- Active participation in team Agile / Scrum delivery sessions + communication with key stakeholders.
- Ability to cut reliable and robust C# code.
- Further details to be provided at initial Telephone Interview stage.

Junior Angular Developer - Hampshire - £200-£230 Per Day - Outside of IR35

I am currently recruiting for an experience Angular Developer for my client based in Hampshire. This is an immediate requirement and will be written up as a 3-6 month contract with extensions.

Skills Required:

1-2 Years' Experience

Experience with Angular

If this role is something of interest to yourself then please send me a copy of your updated CV to (url removed)

(This role is outside of IR35)

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

Junior Angular Developer - Hampshire - £200-£230 Per Day - Outside of IR35

I am currently recruiting for an experience Angular Developer for my client based in Hampshire. This is an immediate requirement and will be written up as a 3-6 month contract with extensions.

Skills Required:

1-2 Years' Experience

Experience with Angular

If this role is something of interest to yourself then please send me a copy of your updated CV to (url removed)

(This role is outside of IR35)

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.