Working hours: Monday - Friday (9.00am – 18.00pm)
Your new company
Our Client, based at Triton Square in London, is a global leader in the financial world. You will be working as part of a Support Team within Corporate Banking, leading by example and delivering a highly-organised support service.
Your new role
An experienced Trade Floor Support lead is required to step into the role of Senior Support engineer to support users with quick fixes, face to face on the Trade Floor. This is a fantastic opportunity for anyone looking to springboard their career within the IT sector. Day to day duties will include managing your own and others workload, capturing all workload activity via Remedy toolset, and overseeing systems and procedures. You will also be the main point of contact for any IT issues that may arise, liaising directly with customers to meet their needs.
What you’ll need to succeed
You must have previous Dealing Room Support experience, along with experience supporting Bloomberg and/or Reuters Eikon, or other market data apps in a dealing environment, as you will be supporting a busy trade floor. You will have experience in working towards SLAs, demonstrating your drive and self-motivation. Minimum 3 years in banking or similar support experience is required within the past 5 years. Previous working experience is as required:
- Windows 7/10 desktop support
- Experience of supporting Bloomberg
- Office 2007 / Office 2010 support
- Office 2007 / 2010 experience
What you’ll get in return
With highly developed interpersonal skills, you’ll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you’ll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment. This is a role that can really build upon your expertise and teach you the core skills needed to advance in an ever developing and evolving industry.
What you need to do now
If you're interested in this role, click 'apply now' to forward Surinda Bacon an up-to-date copy of your CV, or call us now on 0116 2615011. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.