Zebrec are delighted to offer this role as SERVICE DESK SUPERVISOR working for our client who is a reputable & leading provider of professional services to their industry of Corporate Audio Visual Systems Integration.
Snapshot of Role, Responsibilities & Skills for the SERVICE DESK SUPERVISOR:
Experience of answering service calls and dealing with clients in a service environment, preferably with some AV experience, but not necessary. The role would also involve scheduling support engineers to meet the service requirements.
- Manage the front end service desk taking calls and issuing case numbers in line with the SLA`s we have in place
- Managing the escalation process on all cases
- Despatching engineering staff as required
- Updating the service desk platform with case reports
- Managing customer service reports
- Managing contract renewals
- Attending client service review meetings with the respective salesperson
Our client is looking for a team player with a flexible attitude to work, who can join a dynamic team.
A full and updated specification may be avaiable, please contact us for details.
If you would be interested in applying for the role of SERVICE DESK SUPERVISOR then please send us a copy of your updated CV
We take your data seriously and you can view our privacy policy on our website. By applying for this role, you are acknowledging that you have accepted Zebrecs terms & conditions.
Audio, AV, A-V, A/V, Audio Visual, Audio-Visual, AudioVisual, Autodesk, AMX, AV Design, AutoCAD, AV Integration, Avixa, BMS, CAD, Cisco, Clearone, Crestron, Corporate, CTS, Data, Design, Digital Signage, Digital Video, Exterity, Extron, Harman, HD, HDBaseT, Home Automation, Home Cinema, Infocomm, IoT, IP, Kaleidescape, Lighting, LG, Lighting, LG, Lutron, Microsoft Project, MS Project, NEC, Networks, Networking, PA Systems, Panasonic, Polycom, PM, Prince2, Prince 11, Project Manager, Project Management, QSC, Residential, Revit, Samsung, SD, Sony, Video, VC, Video Conferencing Systems, Visio, Visual, Yamaha