2nd Line Support Analyst - Central London
Recann are currently looking for an experienced 2nd Line Support Analyst to join an organisation specialising in the retail and hospitality industry.
The role will be based in Central London and you will be working alongside a highly established fashion retailer.
The role will heavily involve:
- Using your troubleshooting skills, you will be taking ownership of desktop support issues, either at desk or using remote management tools to resolve desktop-related incidents and complete service requests.
- Maintaining SLA's and managing queue volumes will require demonstrable experience and responsibility for the creation of support documentation and procedures is required.
- The role is customer-facing, so excellent presentation and communication skills is a necessity.
- A working systems & network knowledge is required, in order to complete regular checks and to carry out hands & eyes support across the onsite server estate on behalf of our remote 3rd Line support team.
- Striving for continuous improvements, you will work to exceed our client's expectations.
Do you have experience in?
- Installing, supporting and troubleshooting Microsoft Windows 7 and 10?
- Supporting Microsoft Office based applications, Internet Explorer, Office 365, Outlook Web Applications and Mobile Communications?
- Active Directory user administration?
- Microsoft Exchange user administration?
- Installing and troubleshooting applications?
- Remote troubleshooting techniques?
- Understanding of network communications, TCP/IP, DNS & DHCP?
- Diagnosing, troubleshooting and resolving PC hardware issues?
- Diagnosing and resolving VPN issues?
- Citrix Support?
- PowerShell and Scripting?
If the answer is YES then this role will be for you!
Salary & Benefits
- £30,000-£35,000 (depending on experience)
- 25 days holiday (plus statuary)
- Company pension scheme
- Life assurance scheme
- Childcare vouchers
- Dental and Healthcare scheme
Working hours: 9am - 5:30pm Monday to Friday
If you would like to progress an application then please click apply without hesitation.
For further information about the opportunity then you can contact Recann on
(phone number removed)
If this position is not quite suitable then please visit the Recann's website to view all the roles we currently have on offer.
Or why not give us a call to discuss your next career move?