Prospero are working alongside a prestigous educational establishment who are looking for a strong AV /IT Technician.

This will be someone who has experience with fixed AV installations preferably in education, with skills in AV over IP and system programming;.

The postholder will help design, install and provide support for the IT that underpins the audio-visual and related equipment located in various locations.

The postholder will take the lead in choosing appropriate specifications and delivering the IT elements of AV projects – including signal distribution and control using IP, desktop image creation and deployment, networking of IoT-type devices such as clocks, AV control systems and digital signage.

Other duties will include providing technical guidance to team members, managing the lecture capture hardware in over 300 locations across the University and completing a thorough diagnosis and resolution of IT faults. 

The post will require some working outside of core hours and days.

Main Duties

1. AV signal and control distribution over IP

2. Lecture capture hardware

3. Video conferencing.

And be thoroughly proficient in:

4. Desktop image creation and deployment

5. Scripting and Windows PowerShell

6. AV control system programming (this will be attained using courses offered by the vendor).

Responsibilities for each of these areas include

1.

• Work with IT Services to ensure headroom in IP address space, proper protocols at edge switches and firewalls and prioritisation of AV traffic

• Monitor and patch of vulnerabilities

• Engage with IT Services to ensure the implementation of correct network architecture and infrastructure for the needs of AV and other supported technologies.

• Test and load testing of new installations

• Be lead technician in this area

2.

• Maintain and expand deployment of hardware to capture lecture capture streams: audio, desktop, visualizers, whiteboards and PowerPoint

• Improve provision of capture hardware including capture cards and appliances

• Work to improve status indicators mounted on lecterns physically or virtually

• Repair corrupted stream packages

• Full inventory management of lecture capture hardware including service management platform

• Pre-deployment testing of new software and firmware releases

• Be lead technician in this area

3.

• Procure and maintain hardware and software solutions for video-conferencing in a variety of settings e.g. executive meeting rooms, seminar rooms and lecture theatres

• Align and develop video-conferencing strategy in partnership with IT Services

• Test new hardware and software platforms before deployment

• Be lead technician in this area

4.

• Create and maintain small footprint desktop image, predicated on need for fast boot-up

• Develop new image deployment and update strategies

• Keep lectern PC estate patched – both for operating system and applications

• Customise desktops in certain limited cases

5.

• Utilise scripting in deployment, start-up and logoff settings

• Manipulate of group policy objects

• Automatic deletion of old unwanted files

• Integration of scripting into remote control platform

6. 

• Build user interfaces to AV and room control systems

• Link AV and room control (e.g. Helvar) mechanisms

• Program for remote control and smart energy conservation

• Set up and program universal remote control server setup linking all teaching spaces

Be part of the design and quality control team, for refurbishments and new installations..

Build, maintain and iteratively rebuild and deploy the desktop image of lectern and internal staff PCs.

Provide coaching, mentoring, support and advice on technology and systems to other staff.

Use management information, stock control, booking, inventory and workflow systems (currently ServiceNow) to ensure the efficient running of the service.

Respond to urgent requests from users, time being of the essence, and using one of our fleet of vans.

Contribute proactively towards own personal development through participation in technical and other training courses.

Undertake such other duties as may be required from time to time to further the work of the division.

Promote equality and value diversity including: (a) actively acting as a role model in own behaviour and fostering a non-discriminatory culture; (b) actively applying internal processes in a fair and equal way.

Supervision

[AV Support Officers and AV Support Assistants]

• Supervision while part of an installation or events team

• Actively promote adoption of good practice by AV Technicians

• Impart by example high standards of innovation and productivity

Health & Safety

Staff are expected to observe all Health & Safety at Work Regulations.

• Reporting of accidents and incidents

• Safe use of fire extinguishers and comply with fire evacuation procedures

• Act as Fire Warden, after receiving appropriate training and carry out fire evacuations in the event of emergencies.

Person Specification

The postholder, though an IT specialist, should have an interest in AV technologies.

Qualifications

• Educated to GCSE level or equivalent is essential, preferably including Mathematics and English at Grade C or above  

• Full clean driving licence

• Industry certifications (e.g. MCSE, SCCM, ITIL, CompTIA Network+ and AVIXA-CTS)

Essential Experience

• Significant experience of the specifications of network architecture

• Significant experience of Windows 10 desktop creation, maintenance and deployment – with or without SCCM

• Significant experience of working with non-traditional devices on networks, e.g. switchers, image processors, digital signage and timepieces

• Active engagement with users of teaching technologies to maximise the benefit and uptake of those technologies

Essential Skills

• Knowledge and Understanding of networks and deployment, including current AV-over-IP protocols and Dante protocols

• To be able to design, test and bulk deploy a fully featured desktop image such as Windows 10 with academic and connectivity applications.

• Experience of configuring and maintaining PC’s in a distributed environment, using a local area network.

• Strong scripting language skills

• Customer service including technology advocacy 

• Use of a design markup tool such as Visio or AutoCAD

• Active Directory and the use of group policies

• Knowledge of the protected characteristics defined by the Equality Act 2010 and how to actively ensure in day to day activity in own area of business that those with protected characteristics are treated equally and fairly

Desirable Skills

• AV specification and control interfaces.  Knowledge of Extron programming would be good – but full training will be offered in any case

• Audio design

If you fulfil the above criteria please send your CV into us today!!!

Prospero are working alongside a prestigous educational establishment who are looking for a strong AV /IT Technician.

This will be someone who has experience with fixed AV installations preferably in education, with skills in AV over IP and system programming;.

The postholder will help design, install and provide support for the IT that underpins the audio-visual and related equipment located in various locations.

The postholder will take the lead in choosing appropriate specifications and delivering the IT elements of AV projects – including signal distribution and control using IP, desktop image creation and deployment, networking of IoT-type devices such as clocks, AV control systems and digital signage.

Other duties will include providing technical guidance to team members, managing the lecture capture hardware in over 300 locations across the University and completing a thorough diagnosis and resolution of IT faults. 

The post will require some working outside of core hours and days.

Main Duties

1. AV signal and control distribution over IP

2. Lecture capture hardware

3. Video conferencing.

And be thoroughly proficient in:

4. Desktop image creation and deployment

5. Scripting and Windows PowerShell

6. AV control system programming (this will be attained using courses offered by the vendor).

Responsibilities for each of these areas include

1.

• Work with IT Services to ensure headroom in IP address space, proper protocols at edge switches and firewalls and prioritisation of AV traffic

• Monitor and patch of vulnerabilities

• Engage with IT Services to ensure the implementation of correct network architecture and infrastructure for the needs of AV and other supported technologies.

• Test and load testing of new installations

• Be lead technician in this area

2.

• Maintain and expand deployment of hardware to capture lecture capture streams: audio, desktop, visualizers, whiteboards and PowerPoint

• Improve provision of capture hardware including capture cards and appliances

• Work to improve status indicators mounted on lecterns physically or virtually

• Repair corrupted stream packages

• Full inventory management of lecture capture hardware including service management platform

• Pre-deployment testing of new software and firmware releases

• Be lead technician in this area

3.

• Procure and maintain hardware and software solutions for video-conferencing in a variety of settings e.g. executive meeting rooms, seminar rooms and lecture theatres

• Align and develop video-conferencing strategy in partnership with IT Services

• Test new hardware and software platforms before deployment

• Be lead technician in this area

4.

• Create and maintain small footprint desktop image, predicated on need for fast boot-up

• Develop new image deployment and update strategies

• Keep lectern PC estate patched – both for operating system and applications

• Customise desktops in certain limited cases

5.

• Utilise scripting in deployment, start-up and logoff settings

• Manipulate of group policy objects

• Automatic deletion of old unwanted files

• Integration of scripting into remote control platform

6. 

• Build user interfaces to AV and room control systems

• Link AV and room control (e.g. Helvar) mechanisms

• Program for remote control and smart energy conservation

• Set up and program universal remote control server setup linking all teaching spaces

Be part of the design and quality control team, for refurbishments and new installations..

Build, maintain and iteratively rebuild and deploy the desktop image of lectern and internal staff PCs.

Provide coaching, mentoring, support and advice on technology and systems to other staff.

Use management information, stock control, booking, inventory and workflow systems (currently ServiceNow) to ensure the efficient running of the service.

Respond to urgent requests from users, time being of the essence, and using one of our fleet of vans.

Contribute proactively towards own personal development through participation in technical and other training courses.

Undertake such other duties as may be required from time to time to further the work of the division.

Promote equality and value diversity including: (a) actively acting as a role model in own behaviour and fostering a non-discriminatory culture; (b) actively applying internal processes in a fair and equal way.

Supervision

[AV Support Officers and AV Support Assistants]

• Supervision while part of an installation or events team

• Actively promote adoption of good practice by AV Technicians

• Impart by example high standards of innovation and productivity

Health & Safety

Staff are expected to observe all Health & Safety at Work Regulations.

• Reporting of accidents and incidents

• Safe use of fire extinguishers and comply with fire evacuation procedures

• Act as Fire Warden, after receiving appropriate training and carry out fire evacuations in the event of emergencies.

Person Specification

The postholder, though an IT specialist, should have an interest in AV technologies.

Qualifications

• Educated to GCSE level or equivalent is essential, preferably including Mathematics and English at Grade C or above  

• Full clean driving licence

• Industry certifications (e.g. MCSE, SCCM, ITIL, CompTIA Network+ and AVIXA-CTS)

Essential Experience

• Significant experience of the specifications of network architecture

• Significant experience of Windows 10 desktop creation, maintenance and deployment – with or without SCCM

• Significant experience of working with non-traditional devices on networks, e.g. switchers, image processors, digital signage and timepieces

• Active engagement with users of teaching technologies to maximise the benefit and uptake of those technologies

Essential Skills

• Knowledge and Understanding of networks and deployment, including current AV-over-IP protocols and Dante protocols

• To be able to design, test and bulk deploy a fully featured desktop image such as Windows 10 with academic and connectivity applications.

• Experience of configuring and maintaining PC’s in a distributed environment, using a local area network.

• Strong scripting language skills

• Customer service including technology advocacy 

• Use of a design markup tool such as Visio or AutoCAD

• Active Directory and the use of group policies

• Knowledge of the protected characteristics defined by the Equality Act 2010 and how to actively ensure in day to day activity in own area of business that those with protected characteristics are treated equally and fairly

Desirable Skills

• AV specification and control interfaces.  Knowledge of Extron programming would be good – but full training will be offered in any case

• Audio design

If you fulfil the above criteria please send your CV into us today!!!

Due to their continued success, my client is currently looking for a technically minded individual to join their support team at their UK Base.

You will predominantly be providing front-line support for their software products to their partners and clients.

This exciting role would be ideal for an ambitious individual who is looking to begin a career in IT Support and possess strong communication skills.

Furthermore, you will be heavily involved with the development and maintenance of their technical resources and can expand this role across further technical aspects of the business. You will be progressed very quickly if you show the aptitude. This may include technical writing, customer training, in-house IT management, etc.

This position would suit someone who would be comfortable talking to their users and partners, is quick to acquire technical information, able to work both independently and with other members of the team, and willing to take the initiative in looking for ways to improve the products and how they work.

Main Responsibilities:

• Providing first-line product support, handling calls and emails from customers and partners
• Verifying software problems, gathering data, logging issues
• Supporting other software products
• Defect tracking and resolution
• Tracking the progress of outstanding issues
• Organising the distribution of defect resolutions
• Advising on improvements in defect management
• Advising on product content
• Communicating technical requirements of users to development teams
• Participating in decisions on product content
• Keeping up to date on competitive products
• Identifying opportunities for expansion of products into other areas

Benefits

• Competitive salaries are negotiable, depending on skills and experience
• Opportunities for performance-related bonuses
• Pension scheme
• Relocation package, depending on location and circumstances

Due to their continued success, my client is currently looking for a technically minded individual to join their support team at their UK Base.

You will predominantly be providing front-line support for their software products to their partners and clients.

This exciting role would be ideal for an ambitious individual who is looking to begin a career in IT Support and possess strong communication skills.

Furthermore, you will be heavily involved with the development and maintenance of their technical resources and can expand this role across further technical aspects of the business. You will be progressed very quickly if you show the aptitude. This may include technical writing, customer training, in-house IT management, etc.

This position would suit someone who would be comfortable talking to their users and partners, is quick to acquire technical information, able to work both independently and with other members of the team, and willing to take the initiative in looking for ways to improve the products and how they work.

Main Responsibilities:

• Providing first-line product support, handling calls and emails from customers and partners
• Verifying software problems, gathering data, logging issues
• Supporting other software products
• Defect tracking and resolution
• Tracking the progress of outstanding issues
• Organising the distribution of defect resolutions
• Advising on improvements in defect management
• Advising on product content
• Communicating technical requirements of users to development teams
• Participating in decisions on product content
• Keeping up to date on competitive products
• Identifying opportunities for expansion of products into other areas

Benefits

• Competitive salaries are negotiable, depending on skills and experience
• Opportunities for performance-related bonuses
• Pension scheme
• Relocation package, depending on location and circumstances

ICT Technician

Location: Manchester

Salary is between £20,000 - £23,000 dependent upon experience.

Full driving license and own transport required. Expenses package will be payable.

Our client is looking for a suitable candidate to join their existing ICT Support Team working within Primary Schools ICT in the Manchester & Salford Areas.

The successful ICT Technician will require to complete on-site ICT support to a range of Primary Education facilities on a full-time contract with immediate start.

At least 2 years on site experience and DBS check required.

Main Responsibilities for the ICT Technician:

To ensure the smooth running of the networks and audio/visual systems, ensuring that all faults and problems are quickly rectified, and the networks security is suitable and up-to-date enabling teaching and support staff to operate at optimum efficiency.

To ensure that equipment is maintained and repaired as necessary.

Advising on the development and maintenance of all computer systems ensuring that the current systems answer the needs and operate effectively.

To carry out the installation and configuration of all new computer hardware and software to ensure that it operates to maximum potential.

Keeping abreast of new technology, advising and recommending as required.

Ensure and monitor the fault reporting systems to ensure service delivery meets user demands, taking remedial action as appropriate.

To be aware of all matters relating to health and safety and to implement safe working practices.

Any other duties commensurate with the post.

The ICT Technician will ideally have the following Professional Knowledge & Skills:

Extensive knowledge of Microsoft desktop operating systems, specifically Windows 10, Windows 8.1 and Windows 7, and an awareness of the differences between 32 bit and 64 bit editions. This includes:

Installing and configuring Windows

Hardware drivers and supporting software

Installing applications

User accounts, passwords and profiles

Windows networking

Windows Deployment Services

Working knowledge of Microsoft Office suites, specifically Office 2013 and Office 2016.

Ability to quickly understand unfamiliar applications and support them to a high standard.

Good knowledge of diagnosing and when required fixing faults with computer and audio/visual related hardware. This includes:

PCs/laptops

Monitors

Printers

Scanners

Data projectors

Interactive whiteboards and screens

Speakers

Visualisers

Ability to quickly understand unfamiliar technology in order to support it to a high standard.

Ability to find the solution to faults and problems using all available resources.

Desirable

Good knowledge of Microsoft server operating systems, specifically Server 2016 and Server 2019. This includes:

Active Directory

DHCP

DNS

Shared folders and permissions

Print servers

Centrally managing a network using Group Policy Objects and scripting where necessary. This includes:

Application deployment, including repackaging applications for deployment

Operating system deployment (WDS & MDT)

Understanding of Apple products, including:

iOS and OS X

Managing multiple iPads

Integrating Apple products with a Windows network

Personal Skills

Good time management

Ability to prioritise tasks

Approachable and friendly

Ability to work in a primary school environment

ICT Technician

Location: Manchester

Salary is between £20,000 - £23,000 dependent upon experience.

Full driving license and own transport required. Expenses package will be payable.

Our client is looking for a suitable candidate to join their existing ICT Support Team working within Primary Schools ICT in the Manchester & Salford Areas.

The successful ICT Technician will require to complete on-site ICT support to a range of Primary Education facilities on a full-time contract with immediate start.

At least 2 years on site experience and DBS check required.

Main Responsibilities for the ICT Technician:

To ensure the smooth running of the networks and audio/visual systems, ensuring that all faults and problems are quickly rectified, and the networks security is suitable and up-to-date enabling teaching and support staff to operate at optimum efficiency.

To ensure that equipment is maintained and repaired as necessary.

Advising on the development and maintenance of all computer systems ensuring that the current systems answer the needs and operate effectively.

To carry out the installation and configuration of all new computer hardware and software to ensure that it operates to maximum potential.

Keeping abreast of new technology, advising and recommending as required.

Ensure and monitor the fault reporting systems to ensure service delivery meets user demands, taking remedial action as appropriate.

To be aware of all matters relating to health and safety and to implement safe working practices.

Any other duties commensurate with the post.

The ICT Technician will ideally have the following Professional Knowledge & Skills:

Extensive knowledge of Microsoft desktop operating systems, specifically Windows 10, Windows 8.1 and Windows 7, and an awareness of the differences between 32 bit and 64 bit editions. This includes:

Installing and configuring Windows

Hardware drivers and supporting software

Installing applications

User accounts, passwords and profiles

Windows networking

Windows Deployment Services

Working knowledge of Microsoft Office suites, specifically Office 2013 and Office 2016.

Ability to quickly understand unfamiliar applications and support them to a high standard.

Good knowledge of diagnosing and when required fixing faults with computer and audio/visual related hardware. This includes:

PCs/laptops

Monitors

Printers

Scanners

Data projectors

Interactive whiteboards and screens

Speakers

Visualisers

Ability to quickly understand unfamiliar technology in order to support it to a high standard.

Ability to find the solution to faults and problems using all available resources.

Desirable

Good knowledge of Microsoft server operating systems, specifically Server 2016 and Server 2019. This includes:

Active Directory

DHCP

DNS

Shared folders and permissions

Print servers

Centrally managing a network using Group Policy Objects and scripting where necessary. This includes:

Application deployment, including repackaging applications for deployment

Operating system deployment (WDS & MDT)

Understanding of Apple products, including:

iOS and OS X

Managing multiple iPads

Integrating Apple products with a Windows network

Personal Skills

Good time management

Ability to prioritise tasks

Approachable and friendly

Ability to work in a primary school environment

This is a fantastic opportunity to work with one of Dublin's hottest up and coming start up companies

This company have went through a hugely successful funding round and have been expanding rapidly ever since

They are currently looking to hire an experienced Azure DevOps Engineer who will interact with the Product, QA and Software Development teams to drive delivery as well as planning and coordinating hosted systems development and operations

This role offers the chance to define technical solutions, be an advocate for Agile and end to end CI/CD, as well as being the driving force behind high performance collaborative technical work to bring about the best possible business solutions

• Bachelor's degree in Computer Science or other relevant discipline
• 5+ years experience in software Development/DevOps roles
• Excellent DevOps experience and strong hands on knowledge of an Azure environment
• Excellent scripting experience in PowerShell
• Strong knowledge of Terraform
• Excellent Linux knowledge
• Expertise in performance and scalability optimisation
• Strong understanding of cloud hosting security practices

If you think this role sounds like the next best step in your career, send across your CV immediately via the link below or contact Graeme King at Reperio on (phone number removed) for more information.

Reperio Human Capital acts as an Employment Agency and an Employment Business.

This is a fantastic opportunity to work with one of Dublin's hottest up and coming start up companies

This company have went through a hugely successful funding round and have been expanding rapidly ever since

They are currently looking to hire an experienced Azure DevOps Engineer who will interact with the Product, QA and Software Development teams to drive delivery as well as planning and coordinating hosted systems development and operations

This role offers the chance to define technical solutions, be an advocate for Agile and end to end CI/CD, as well as being the driving force behind high performance collaborative technical work to bring about the best possible business solutions

• Bachelor's degree in Computer Science or other relevant discipline
• 5+ years experience in software Development/DevOps roles
• Excellent DevOps experience and strong hands on knowledge of an Azure environment
• Excellent scripting experience in PowerShell
• Strong knowledge of Terraform
• Excellent Linux knowledge
• Expertise in performance and scalability optimisation
• Strong understanding of cloud hosting security practices

If you think this role sounds like the next best step in your career, send across your CV immediately via the link below or contact Graeme King at Reperio on (phone number removed) for more information.

Reperio Human Capital acts as an Employment Agency and an Employment Business.

Business Analyst

I’m currently recruiting for a Business Analyst to be based in South Birmingham. The company are a specialist in software solutions for shipping. You will be joining a small talented team who deliver web applications, data consultancy and integration platforms for the marine industry.

The role will involve working in an agile methodology and will require you to wear many hats, your core duties will revolve around requirement gathering for new projects and liaising with stakeholders. You will also work with the QA to help them understand requirements as well as working closely with the development team and creating wireframes. You’ll help with the implementation of new systems pre-release and creating documentation.

What we’re looking for someone who has experience and passion for being a BA who is happy to research and become an expert in marine data developments. This is a great opportunity to join a small company where you can make a difference and be involved in the entire process.

Beyond generic BA traits, key things we’re looking for:

• “Gets” software development – a bit of scripting / SQL experience would be very handy
• Software house background, working with developers to figure out what needs building.
• Experience configuring enterprise software solutions for customers
• Experience delivering software training to clients. International (not just UK) even better.
• Experience writing enduser documentation, preparing training videos
• Clientfacing (requirement gathering, configuring bespoke enterprise software)
• Must be OK with very occasional air travel

On offer is an opportunity to work within the marine sector with a company with clients that include some of the world’s biggest companies. Great opportunities for career development and progression. Offering 25 days’ holiday + bank holidays, pension scheme, healthcare, 37.5 hour working week. This would be office-based in Longbridge with occasional travel required.

The company have plenty of parking and are also easily accessible via public transport, and are walking distance from a local train station.

If this is of interest, please click the “APPLY NOW” button to submit your application.

Business Analyst

I’m currently recruiting for a Business Analyst to be based in South Birmingham. The company are a specialist in software solutions for shipping. You will be joining a small talented team who deliver web applications, data consultancy and integration platforms for the marine industry.

The role will involve working in an agile methodology and will require you to wear many hats, your core duties will revolve around requirement gathering for new projects and liaising with stakeholders. You will also work with the QA to help them understand requirements as well as working closely with the development team and creating wireframes. You’ll help with the implementation of new systems pre-release and creating documentation.

What we’re looking for someone who has experience and passion for being a BA who is happy to research and become an expert in marine data developments. This is a great opportunity to join a small company where you can make a difference and be involved in the entire process.

Beyond generic BA traits, key things we’re looking for:

• “Gets” software development – a bit of scripting / SQL experience would be very handy
• Software house background, working with developers to figure out what needs building.
• Experience configuring enterprise software solutions for customers
• Experience delivering software training to clients. International (not just UK) even better.
• Experience writing enduser documentation, preparing training videos
• Clientfacing (requirement gathering, configuring bespoke enterprise software)
• Must be OK with very occasional air travel

On offer is an opportunity to work within the marine sector with a company with clients that include some of the world’s biggest companies. Great opportunities for career development and progression. Offering 25 days’ holiday + bank holidays, pension scheme, healthcare, 37.5 hour working week. This would be office-based in Longbridge with occasional travel required.

The company have plenty of parking and are also easily accessible via public transport, and are walking distance from a local train station.

If this is of interest, please click the “APPLY NOW” button to submit your application.