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  • Lancashire
  • Competitive
    • Permanent
  • 10 Mar 2020

Location: either Manchester or Ruddington (Travel to other DCC sites would be required)

Lead a team of Enterprise Service Architects who are responsible for the production of DCC Enterprise level Service & Process Packages (packages include but are not limited to Service Designs, supporting process and procedures, system data, templates, work instructions, plans, RAID, knowledge articles and training material);

Deliver end to end packages; develop and maintain the DCC Service Catalogue;

Manage Plans & RAID for the Enterprise Service & Process Design workstreams;

provide support to the procurement process and function regarding service related elements of the procurement life cycle.

have a close working relationship with the Operations teams to ensure that all implemented and/or changed E-2-E Services are capable of delivering to Target Service Levels and KPIs;

champions service management and associated processes and procedures within the Ecosystem, operating within the ITIL frameworks and compliant with ISO2000;

leading and moderating workshops with experts on the development of technical test cases;

coaching and training of partners and clients; support team members or others within the ecosystem through knowledge sharing, coaching or 'buddying'; and

demonstrate a high level of understanding with respect to service management, ITSM toolsets, service architecture, business services along with the operational implications.

What we're looking for:

    • Extensive experience in designing E-2-E services, developing and implementing sustainable and scale-able service management processes and procedures from scratch
    • Strong background in the Design of Managed Services and Enterprise solution technology and services
    • Experience in selecting and applying service management principles, policies and techniques in the definition of Service Designs in operational environments
    • Customer focused with ability to identify and understand and deliver to the (internal and/or external) customer's needs
    • Strong knowledge relating to service management and ITSM toolsets, service architecture
    • Strong vendor management experience and understanding 3rd party support contracts, proven ability to manage ambiguity, conflict and prioritisation
    • Ability to identify service gaps and develop and implement solutions
    • Strong line management experience, looking at succession, development, improvements both within the direct and wider team At DCC we've built the data and communications infrastructure that will support the mass roll out of smart electricity and gas meters to homes and small businesses across the country. The world's most ambitious smart meter roll out will see over 53 million smart meters installed across the UK by 2020. Join us and you'll be part of a team that is supporting the country's transition to a low-carbon economy, and helping to ensure an affordable, secure and sustainable energy supply for the future.
    • About the Smart Data Communications Company (DCC)
  • At DCC we've built the data and communications infrastructure that will support the mass roll out of smart electricity and gas meters to homes and small businesses across the country. The world's most ambitious smart meter roll out will see over 53 million smart meters installed across the UK by 2020. Join us and you'll be part of a team that is supporting the country's transition to a low-carbon economy, and helping to ensure an affordable, secure and sustainable energy supply for the future.

    Smart Data Communications Company (DCC) are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

  • Smart DCC are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

  • What's in it for you?

      • A competitive basic salary
      • 25 days holiday (rising to 27) with the opportunity to buy extra leave
      • a discretionary annual bonus up to 20%, 10% car allowance
      • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more
      • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
      • At Smart DCC's new Manchester office, located close to Manchester Airport providing state-of-the art facilities you'll also benefit from onsite car parking, good access to transport etc.
      • You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you

  • Lancashire
  • Competitive
    • Permanent
  • 10 Mar 2020

Location: either Manchester or Ruddington (Travel to other DCC sites would be required)

Lead a team of Enterprise Service Architects who are responsible for the production of DCC Enterprise level Service & Process Packages (packages include but are not limited to Service Designs, supporting process and procedures, system data, templates, work instructions, plans, RAID, knowledge articles and training material);

Deliver end to end packages; develop and maintain the DCC Service Catalogue;

Manage Plans & RAID for the Enterprise Service & Process Design workstreams;

provide support to the procurement process and function regarding service related elements of the procurement life cycle.

have a close working relationship with the Operations teams to ensure that all implemented and/or changed E-2-E Services are capable of delivering to Target Service Levels and KPIs;

champions service management and associated processes and procedures within the Ecosystem, operating within the ITIL frameworks and compliant with ISO2000;

leading and moderating workshops with experts on the development of technical test cases;

coaching and training of partners and clients; support team members or others within the ecosystem through knowledge sharing, coaching or 'buddying'; and

demonstrate a high level of understanding with respect to service management, ITSM toolsets, service architecture, business services along with the operational implications.

What we're looking for:

    • Extensive experience in designing E-2-E services, developing and implementing sustainable and scale-able service management processes and procedures from scratch
    • Strong background in the Design of Managed Services and Enterprise solution technology and services
    • Experience in selecting and applying service management principles, policies and techniques in the definition of Service Designs in operational environments
    • Customer focused with ability to identify and understand and deliver to the (internal and/or external) customer's needs
    • Strong knowledge relating to service management and ITSM toolsets, service architecture
    • Strong vendor management experience and understanding 3rd party support contracts, proven ability to manage ambiguity, conflict and prioritisation
    • Ability to identify service gaps and develop and implement solutions
    • Strong line management experience, looking at succession, development, improvements both within the direct and wider team At DCC we've built the data and communications infrastructure that will support the mass roll out of smart electricity and gas meters to homes and small businesses across the country. The world's most ambitious smart meter roll out will see over 53 million smart meters installed across the UK by 2020. Join us and you'll be part of a team that is supporting the country's transition to a low-carbon economy, and helping to ensure an affordable, secure and sustainable energy supply for the future.
    • About the Smart Data Communications Company (DCC)
  • At DCC we've built the data and communications infrastructure that will support the mass roll out of smart electricity and gas meters to homes and small businesses across the country. The world's most ambitious smart meter roll out will see over 53 million smart meters installed across the UK by 2020. Join us and you'll be part of a team that is supporting the country's transition to a low-carbon economy, and helping to ensure an affordable, secure and sustainable energy supply for the future.

    Smart Data Communications Company (DCC) are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

  • Smart DCC are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

  • What's in it for you?

      • A competitive basic salary
      • 25 days holiday (rising to 27) with the opportunity to buy extra leave
      • a discretionary annual bonus up to 20%, 10% car allowance
      • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more
      • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
      • At Smart DCC's new Manchester office, located close to Manchester Airport providing state-of-the art facilities you'll also benefit from onsite car parking, good access to transport etc.
      • You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you

  • Knutsford
  • Excellent + Benefits
    • Permanent
  • 10 Mar 2020

Job Title Service Engagement and Transition Manager

Location Knutsford

The Service Engagement & Transition Manager will work as part of the Service Engagement and Transition (SET) team and will be responsible for working with a team of internal and external partners to deliver complex solutions in alignment with overall technology strategy and business requirements. As Service Engagement and Transition Manager working within in-flight BFS technology related projects, you will manage the on-going transition of projects and services into IT Operations.

What will you be doing?
  • Defining new target operating models for new services
  • Assuring services provided by our IT supply chain are aligned and deliver against our target operating model and business IT strategy
  • Assuring and controlling the service modules for IT services in conjunction with service providers and other stakeholders (internal and external) where appropriate
  • Verifying that the introduction of services will not corrupt the defined IT model and are sustainable
  • Maintaining all aspects of the service transition process and its governance
  • Securing internal or external resources to deliver project operational readiness
  • Making sure that new technologies are properly transitioned from build into run
  • Ensuring all products follow the Acceptance Into Run (AIR) process
What we're looking for:
  • Strong Service engagement and transition management experience within a large organisation
  • Experience of designing and deploying operating models within large, complex organizations, including service, support and financial elements covering all ITIL disciplines
  • Strong stakeholder management experience
Skills that will help you in the role:
  • ITIL certified (or equivalent working experience)
  • Experience of working within a financial organization would be advantageous
Where will you be working?

We are set in the beautiful countryside of Knutsford, and have lots to on offer to our employees including: Dress down code every day, an onsite gym, remote working, Starbucks, family fun days, Astro turf, Tennis courts and much more. We also offer a free shuttle bus service from Knutsford train station to the site in the morning and from the site back to the train station in the evening.

Interested and want to know more about Barclays? Visit our website for more details.

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this

  • Knutsford
  • Excellent + Benefits
    • Permanent
  • 10 Mar 2020

Job Title Service Engagement and Transition Manager

Location Knutsford

The Service Engagement & Transition Manager will work as part of the Service Engagement and Transition (SET) team and will be responsible for working with a team of internal and external partners to deliver complex solutions in alignment with overall technology strategy and business requirements. As Service Engagement and Transition Manager working within in-flight BFS technology related projects, you will manage the on-going transition of projects and services into IT Operations.

What will you be doing?
  • Defining new target operating models for new services
  • Assuring services provided by our IT supply chain are aligned and deliver against our target operating model and business IT strategy
  • Assuring and controlling the service modules for IT services in conjunction with service providers and other stakeholders (internal and external) where appropriate
  • Verifying that the introduction of services will not corrupt the defined IT model and are sustainable
  • Maintaining all aspects of the service transition process and its governance
  • Securing internal or external resources to deliver project operational readiness
  • Making sure that new technologies are properly transitioned from build into run
  • Ensuring all products follow the Acceptance Into Run (AIR) process
What we're looking for:
  • Strong Service engagement and transition management experience within a large organisation
  • Experience of designing and deploying operating models within large, complex organizations, including service, support and financial elements covering all ITIL disciplines
  • Strong stakeholder management experience
Skills that will help you in the role:
  • ITIL certified (or equivalent working experience)
  • Experience of working within a financial organization would be advantageous
Where will you be working?

We are set in the beautiful countryside of Knutsford, and have lots to on offer to our employees including: Dress down code every day, an onsite gym, remote working, Starbucks, family fun days, Astro turf, Tennis courts and much more. We also offer a free shuttle bus service from Knutsford train station to the site in the morning and from the site back to the train station in the evening.

Interested and want to know more about Barclays? Visit our website for more details.

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this

  • Sheffield
  • Competitive
    • Permanent
  • 10 Mar 2020

Becoming a Major Incident Manager with Capita Technology Solutions in Sheffield

An excellent opportunity for you to join our Major Incident Management Team, reporting operationally to the Head of Major Incident Management and on a day to day basis, working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery Managers while managing the entire life cycle of the incident.

In addition be responsible for ensuring the timely progression and resolution of all high severity major incidents in line with the agreed Major Incident Management Process and assist with the development and implementation of process and service improvements across the team.

What you will do:

  • Manage high priority incidents through to closure
  • Verify Priority and reallocate as necessary
  • Determine incident severity
  • Ensure appropriate and timely progression through to resolution
  • Coordination and communication throughout incident
  • Verification of resolution details
  • Production of Management Incident Information
  • Manage the progression and closure of other incidents.
  • Conduct incident reviews with lines of service within agreed timescales
  • Compile and distribute Post Incident Reports within agreed timescales

About you:

  • Previous experience of Major Incidents and Service Desk Environment
  • Previous experience in high priority incident management
  • Knowledge of Remedy or similar tools and the Incident Management process
  • ITIL awareness
  • Flexible, positive 'Can Do' approach
  • Ability to use initiative, prioritise work and make recommendations for process improvements
  • Excellent verbal and written communication skills
  • Strong interpersonal and organisational skills at all levels
  • Self-motivator, ability to remain focused when working to specific targets and deadline
  • Ability to work under pressure
  • Willing to undergo CRB check if successful

Desired Experience/Skills

* ITIL Foundation or higher Certified (or equivalent)
* Working knowledge of Remedy and the Call Management process

About Capita Technology Solutions

Capita Technology Solutions are a division of Capita plc, delivering a portfolio of IT infrastructure and network solutions covering everything from strategic and technical consulting, through to full outsourced solutions. We're currently one of the top five providers in the industry, and a market leader within the UK public sector with the number one market share in local government, education and health. We need your technical know-how to support us in offering our exceptional, scalable range of capabilities.

What's in it for you?

  • A competitive basic salary
  • 23 days holiday (rising to 25 days after 2 years and to 27 days after 5 years)
  • Pension, medical and life assurance, holiday buy and plenty more

Don't underestimate the fact that you'll also be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. For any questions or want a confidential chat please call Diksha Gavhade or Send an email.

  • Sheffield
  • Competitive
    • Permanent
  • 10 Mar 2020

Becoming a Major Incident Manager with Capita Technology Solutions in Sheffield

An excellent opportunity for you to join our Major Incident Management Team, reporting operationally to the Head of Major Incident Management and on a day to day basis, working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery Managers while managing the entire life cycle of the incident.

In addition be responsible for ensuring the timely progression and resolution of all high severity major incidents in line with the agreed Major Incident Management Process and assist with the development and implementation of process and service improvements across the team.

What you will do:

  • Manage high priority incidents through to closure
  • Verify Priority and reallocate as necessary
  • Determine incident severity
  • Ensure appropriate and timely progression through to resolution
  • Coordination and communication throughout incident
  • Verification of resolution details
  • Production of Management Incident Information
  • Manage the progression and closure of other incidents.
  • Conduct incident reviews with lines of service within agreed timescales
  • Compile and distribute Post Incident Reports within agreed timescales

About you:

  • Previous experience of Major Incidents and Service Desk Environment
  • Previous experience in high priority incident management
  • Knowledge of Remedy or similar tools and the Incident Management process
  • ITIL awareness
  • Flexible, positive 'Can Do' approach
  • Ability to use initiative, prioritise work and make recommendations for process improvements
  • Excellent verbal and written communication skills
  • Strong interpersonal and organisational skills at all levels
  • Self-motivator, ability to remain focused when working to specific targets and deadline
  • Ability to work under pressure
  • Willing to undergo CRB check if successful

Desired Experience/Skills

* ITIL Foundation or higher Certified (or equivalent)
* Working knowledge of Remedy and the Call Management process

About Capita Technology Solutions

Capita Technology Solutions are a division of Capita plc, delivering a portfolio of IT infrastructure and network solutions covering everything from strategic and technical consulting, through to full outsourced solutions. We're currently one of the top five providers in the industry, and a market leader within the UK public sector with the number one market share in local government, education and health. We need your technical know-how to support us in offering our exceptional, scalable range of capabilities.

What's in it for you?

  • A competitive basic salary
  • 23 days holiday (rising to 25 days after 2 years and to 27 days after 5 years)
  • Pension, medical and life assurance, holiday buy and plenty more

Don't underestimate the fact that you'll also be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. For any questions or want a confidential chat please call Diksha Gavhade or Send an email.

  • Redhill
  • 24000.00 GBP Annual
    • Permanent
  • 10 Mar 2020

A growing technology company is looking for an articulate and personable IT Support Analyst to join its expanding team, based in Redhill.

In order to be suitable for this role, you must have at least some commercial experience of providing 1st line technical support within a Windows environment. You will be mentored by experienced Infrastructure Engineers and will gain exposure to Office 365, Active Directory, VMWare, Hyper-V and datacentre technologies.

You will provide a remote service desk support service to a wide variety of customers, who typically range in size from 1 to 150, and will be given the opportunity to take on more responsibility in line with your growing understanding.

This role would suit a self-motivated IT Support Analyst who enjoys working with the latest technologies and interacting with clients. This is an excellent opportunity for a proven IT Support Analyst to join a growing company that offers a supportive working environment and clearly defined career path.

If you would like to be considered for this opportunity please send an up to date Word CV

  • Redhill
  • 24000.00 GBP Annual
    • Permanent
  • 10 Mar 2020

A growing technology company is looking for an articulate and personable IT Support Analyst to join its expanding team, based in Redhill.

In order to be suitable for this role, you must have at least some commercial experience of providing 1st line technical support within a Windows environment. You will be mentored by experienced Infrastructure Engineers and will gain exposure to Office 365, Active Directory, VMWare, Hyper-V and datacentre technologies.

You will provide a remote service desk support service to a wide variety of customers, who typically range in size from 1 to 150, and will be given the opportunity to take on more responsibility in line with your growing understanding.

This role would suit a self-motivated IT Support Analyst who enjoys working with the latest technologies and interacting with clients. This is an excellent opportunity for a proven IT Support Analyst to join a growing company that offers a supportive working environment and clearly defined career path.

If you would like to be considered for this opportunity please send an up to date Word CV

  • London
  • Competitive
    • Permanent
  • 10 Mar 2020

Head of Application Support

Ambitious, meticulous and keen to deliver solutions? We're searching for a Head of Application Support to guide our team and service providers to success.

Manage business applications, seek to provide an environment in which the team can be effective; outlining service levels and monitor performance against them!

Provide outstanding support services for all business applications including Primary, Secondary and Tertiary systems, and providing Incident, problem, change and release management services to the business.

Your Role:

  • Forward Planning to deliver, embed and communicate against set objectives. Contribute towards development of policies, standards and guidelines for strategy development and planning.
  • Negotiate with relevant parties in respect of disruptions and major amendments to the provision of services. Evaluate service delivery to ensure that agreed targets are met and prepares proposals to meet forecast amendments in the level or type of service.
  • Draft and maintain procedures and documentation for applications support. Manage application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups, and disaster recovery needs.
  • Proactive, ensure effective working relationships within the team. Provides support and advice as required, in line with individuals' abilities. Advise and encourage pro-active development of skills and provide mentoring to support professional development.

Your Skills, Experience and Qualifications:

  • Minimum bachelor's degree or equivalent experience with emphasis in Computer Science, Engineering or Information Systems Management.
  • Previous experience within a large, commercial environment is essential.
  • Broad and detailed IT knowledge, up to date knowledge of the policy framework, organisational relationships, business processes, procedures for service delivery, reporting procedures, and existing and planned information systems and services.
  • Comprehensive understanding of the commercial and other needs and objectives of the users of the services provided.
  • Strong inter-personal skills at all levels of contact and in a wide variety of situations. The ability to make, and take responsibility for, sound and far reaching decisions on Service Level Management and related Service Management process issues.
  • Confident, acting with the highest integrity when engaging with partners, influencing and persuading others to take a particular course of action when not in a position of authority.
  • Clearly articulate goals and objectives, and motivating and leading others towards their achievement.
  • Eligible to work in the UK

What we offer you:

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of our team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.

If this sounds like somewhere you'd like to join, we'd love to hear from you. If you require flexibility for a role you are applying for, give us a call to chat through the options.

About Us:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

As a member of our global brokerage team, you'll help our clients address risk, protect assets and recover from losses.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

  • London
  • Competitive
    • Permanent
  • 10 Mar 2020

Head of Application Support

Ambitious, meticulous and keen to deliver solutions? We're searching for a Head of Application Support to guide our team and service providers to success.

Manage business applications, seek to provide an environment in which the team can be effective; outlining service levels and monitor performance against them!

Provide outstanding support services for all business applications including Primary, Secondary and Tertiary systems, and providing Incident, problem, change and release management services to the business.

Your Role:

  • Forward Planning to deliver, embed and communicate against set objectives. Contribute towards development of policies, standards and guidelines for strategy development and planning.
  • Negotiate with relevant parties in respect of disruptions and major amendments to the provision of services. Evaluate service delivery to ensure that agreed targets are met and prepares proposals to meet forecast amendments in the level or type of service.
  • Draft and maintain procedures and documentation for applications support. Manage application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups, and disaster recovery needs.
  • Proactive, ensure effective working relationships within the team. Provides support and advice as required, in line with individuals' abilities. Advise and encourage pro-active development of skills and provide mentoring to support professional development.

Your Skills, Experience and Qualifications:

  • Minimum bachelor's degree or equivalent experience with emphasis in Computer Science, Engineering or Information Systems Management.
  • Previous experience within a large, commercial environment is essential.
  • Broad and detailed IT knowledge, up to date knowledge of the policy framework, organisational relationships, business processes, procedures for service delivery, reporting procedures, and existing and planned information systems and services.
  • Comprehensive understanding of the commercial and other needs and objectives of the users of the services provided.
  • Strong inter-personal skills at all levels of contact and in a wide variety of situations. The ability to make, and take responsibility for, sound and far reaching decisions on Service Level Management and related Service Management process issues.
  • Confident, acting with the highest integrity when engaging with partners, influencing and persuading others to take a particular course of action when not in a position of authority.
  • Clearly articulate goals and objectives, and motivating and leading others towards their achievement.
  • Eligible to work in the UK

What we offer you:

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of our team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.

If this sounds like somewhere you'd like to join, we'd love to hear from you. If you require flexibility for a role you are applying for, give us a call to chat through the options.

About Us:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

As a member of our global brokerage team, you'll help our clients address risk, protect assets and recover from losses.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.