Job Title Lead Java Developer

Location Glasgow

As a Lead Java Developer, you'll be supporting a Greenfield project focused on leveraging the best web based practices to build out a first class customer and client experience for Wealth, while helping deliver an unprecedented quantity of change through the full change life cycle. To allow us to do this a design team is being established to implement the architecture, tools and best practices to allow us to achieve this.

You'll be taking ownership of the design and build from a Middle Tier Java/Spring perspective as well as providing technical direction to the team.

• Designing, implementing and deploying responsive, accessible and highly modular code
• Taking the lead in delivering patterns and approaches on reuse of Java services across different channels and different cloud provided infrastructure
• Mentoring and coaching other developers
• Designing key integration API patterns within a micro service environment
• Collaborating with architects, engineers, and business owners to provide the best possible solutions while considering roadmap requirements, technical debt, and other rollouts
• Working with product owners to understand desired application capabilities and testing scenarios
• Displaying craftsmanship and attention to detail
• Designing and Developing systems with high availability, resilience, and scalability

• Experience as a Developer with a focus on Java with strong knowledge of Spring boot and integration patterns
• Exposure of mentoring or coaching others
• Familiar of working in an Agile environment

• Experience of working with Call Centre applications within an enterprise environment would be advantageous but is not essential

• This role will be based in our Aurora house Glasgow office; a stone's throw away from Glasgow Central Train Station and the heart of Glasgow.

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.

Service Desk Lead

Are you an enthusiastic Service Desk Lead looking to deliver a high-quality service to a large and complex technical environment?

Why choose us?

The University of The Arts London (UAL) is the 2nd best University in the world for art and design and comprises of six globally renowned Colleges. UAL not only offers the opportunity to work in a creative and forward-thinking environment, but we are also rethinking the way we deliver IT services to our 20,000 students and 5,000 staff across our 14 campuses in the heart of central London.

The IT Service Desk is one of our key teams across IT Services, as the front facing team for IT across the University, it is key that we deliver excellent customer service. As part of a continually developing organisation we are looking for a Service Desk Lead who will take a lead in helping the service desk team deliver a high-quality service to both the staff and students with a high first contact resolution' rate.

The role

Working with the Service Desk Manager your role will be key in providing support and direction to the wider Service Desk team. As part of our continuous improvement across the IT Service department the Service Desk is integral to ensuring our staff and students have a positive experience from the moment their call is answered.

You will be working with the wider IT Teams to help champion the brand of the Service Desk team across the University. Working closely with the Service Desk team you will help drive the quality of calls, implementing best practice and processes to ensure consistency in our services. Your role will be key in improving first time fix rates and ensure consistency in the service quality we provide.

Your Profile

• Experience of acting in a 1st line role as well as experience supervising/mentoring members of a Service Desk Team to help drive quality and service provided
• Experience of dealing with escalations within a busy Service Desk Environment within a large complex organisation
• Experience in training and implementing best practice within a large service desk environment
• Experience of working within an ITIL aligned environment and working within ITIL incident and problem management processes
• Experience providing support and guidance on Active Directory, MS Office including Outlook mail client.

Communication

• You will be a self-motivated and ambitious individual who is able to be adaptable and flexible
• Effective oral and written communication skills
• Able to communicate courteously and effectively with non-IT staff and IT specialists alike to ensure effective customer and service level standards are met.
• Proactively keeps up to date and is knowledgeable with new systems, applications, devices being brought into operation
• Shares knowledge and information with team members to support the delivery of a high-quality service
• Ability to communicate with people at all levels including the ability to communicate complex technical information to customers with varied levels of technical knowledge.

As an employer of choice, the University of the Arts London offers an extensive benefits package including:

• Competitive salary package of GBP34,943-GBP42,914 dependent on experience
• 31 days annual leave (inclusive of days between Christmas and New Year when the UAL is closed) plus public holidays
• Competitive pension package
• A healthy work-life balance for all employees

Closing date: Tuesday 24th March

Interview Date on site at the University of the Arts London: Thursday 2nd April

For more information, please visit our dedicated recruitment site

Service Desk Lead

Are you an enthusiastic Service Desk Lead looking to deliver a high-quality service to a large and complex technical environment?

Why choose us?

The University of The Arts London (UAL) is the 2nd best University in the world for art and design and comprises of six globally renowned Colleges. UAL not only offers the opportunity to work in a creative and forward-thinking environment, but we are also rethinking the way we deliver IT services to our 20,000 students and 5,000 staff across our 14 campuses in the heart of central London.

The IT Service Desk is one of our key teams across IT Services, as the front facing team for IT across the University, it is key that we deliver excellent customer service. As part of a continually developing organisation we are looking for a Service Desk Lead who will take a lead in helping the service desk team deliver a high-quality service to both the staff and students with a high first contact resolution' rate.

The role

Working with the Service Desk Manager your role will be key in providing support and direction to the wider Service Desk team. As part of our continuous improvement across the IT Service department the Service Desk is integral to ensuring our staff and students have a positive experience from the moment their call is answered.

You will be working with the wider IT Teams to help champion the brand of the Service Desk team across the University. Working closely with the Service Desk team you will help drive the quality of calls, implementing best practice and processes to ensure consistency in our services. Your role will be key in improving first time fix rates and ensure consistency in the service quality we provide.

Your Profile

• Experience of acting in a 1st line role as well as experience supervising/mentoring members of a Service Desk Team to help drive quality and service provided
• Experience of dealing with escalations within a busy Service Desk Environment within a large complex organisation
• Experience in training and implementing best practice within a large service desk environment
• Experience of working within an ITIL aligned environment and working within ITIL incident and problem management processes
• Experience providing support and guidance on Active Directory, MS Office including Outlook mail client.

Communication

• You will be a self-motivated and ambitious individual who is able to be adaptable and flexible
• Effective oral and written communication skills
• Able to communicate courteously and effectively with non-IT staff and IT specialists alike to ensure effective customer and service level standards are met.
• Proactively keeps up to date and is knowledgeable with new systems, applications, devices being brought into operation
• Shares knowledge and information with team members to support the delivery of a high-quality service
• Ability to communicate with people at all levels including the ability to communicate complex technical information to customers with varied levels of technical knowledge.

As an employer of choice, the University of the Arts London offers an extensive benefits package including:

• Competitive salary package of GBP34,943-GBP42,914 dependent on experience
• 31 days annual leave (inclusive of days between Christmas and New Year when the UAL is closed) plus public holidays
• Competitive pension package
• A healthy work-life balance for all employees

Closing date: Tuesday 24th March

Interview Date on site at the University of the Arts London: Thursday 2nd April

For more information, please visit our dedicated recruitment site

Project Manager
South Coast/Hampshire
CGBP40 - GBP50k plus benefits
 

Project Manager is required by our South Coast based client on a permanent basis. The role will entail the delivery of multiple technical projects, that may vary in size, from 6 weeks to several years. The Project Manager will coordinate internal resource from different departments and will be responsible for all liaison with the customer with regards to reporting, cost and quality issues and project scope.

This role will also encompass ownership of internal project management processes. This will include developing existing processes and implementing these improvements.

It is likely that the successful applicant will have 3 - 5 years experience in a project management role. This MUST include working within a recognised methodology and preferably a formal project management qualification.

Projects will be technically based, BUT we are not looking for someone with indepth IT technical skills or knowledge. We are looking for project management skills and the ability to manage large scale projects and implementations. International experience would be a significant advantage as a large part of the business is outside of the UK.

Please send a copy of your CV to Sue Knight stating salary expectations and availability.

Project Manager
South Coast/Hampshire
CGBP40 - GBP50k plus benefits
 

Project Manager is required by our South Coast based client on a permanent basis. The role will entail the delivery of multiple technical projects, that may vary in size, from 6 weeks to several years. The Project Manager will coordinate internal resource from different departments and will be responsible for all liaison with the customer with regards to reporting, cost and quality issues and project scope.

This role will also encompass ownership of internal project management processes. This will include developing existing processes and implementing these improvements.

It is likely that the successful applicant will have 3 - 5 years experience in a project management role. This MUST include working within a recognised methodology and preferably a formal project management qualification.

Projects will be technically based, BUT we are not looking for someone with indepth IT technical skills or knowledge. We are looking for project management skills and the ability to manage large scale projects and implementations. International experience would be a significant advantage as a large part of the business is outside of the UK.

Please send a copy of your CV to Sue Knight stating salary expectations and availability.

Become a Service Centre Team Manager/Team Leader with Capita Technology Solutions in Ruddington.

Great Opportunity to join our Data Communications Company (DCC) Service Centre to be responsible for managing a service centre team, managing escalations, ensuring targets for SLAs, KPIs and OLA's are met and processes are adhered to. Ensure consistently high standards of team and individual staff performance and customer service delivery.

Key Responsibilities:

• Day to day management ensuring the highest standards of professionalism, written and verbal communication, customer service, timekeeping and attendance, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met by the team.
• Deal with formal escalations from the Service Centre as well as our Service Providers and Service Users when required as first escalation point, further escalating if necessary.
• Support the Service Centre analysts in completing their day to day tasks when dealing with problematic queries.
• Manage day to day customer issues through to satisfactory completion and raise areas of concern to ensure issues are identified and eradicated for the future, escalating appropriately when required.
• Managing the available resources to ensure the best possible cover is available at peak times by prioritising activities to SLAs.
• Provide statistical reports to the Management Team on staff members, team and service desk performance where required.
• Responsible for mentoring analysts, identifying training and allowing them to develop skills necessary for further positions within the company.
• Ensuring all 1:1 staff review is carried out in a regular, timely manner and recorded in CSB and that any training needs are identified and addressed in concert with the Training, Development and Knowledge (TDK) Manager.
• Deal with day to day HR issues and management of the team.
• Annual appraisals of all direct reports with assistance of the Service Centre Manager

What You'll Bring:

• Experience of working in a Service Desk or Customer Service environment.
• Previous supervisory or management experience.
• Experience in resource management (assessing, appraisals, etc.)
• Excellent Microsoft Office Skills (Word, Excel and Powerpoint)
• Sound understanding of ITIL, ideally ITIL Certified
• Ideally possess formal management qualifications
• Ability to challenge the way things have always been done and suggest improvements to process.
• Demonstrate competence in oral and written communication skills
• Flexible to new technologies.
• Ability to work under pressure
• The ability to prioritise effectively, both with their own workload and within the team
• Understand business issues and identify and articulate solutions
• Acceptance of change and being open minded to new methods in the ever-changing industry
• Ability to act promptly and decisively when dealing with problems

About Capita Technology Solutions

Capita Technology Solutions are a division of Capita plc, delivering a portfolio of IT infrastructure and network solutions covering everything from strategic and technical consulting, through to full outsourced solutions. We're currently one of the top five providers in the industry, and a market leader within the UK public sector with the number one market share in local government, education and health.

They are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

What's in it for you?

• A competitive basic salary
• 23 days Holiday, increasing to 27 with time.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Become a Service Centre Team Manager/Team Leader with Capita Technology Solutions in Ruddington.

Great Opportunity to join our Data Communications Company (DCC) Service Centre to be responsible for managing a service centre team, managing escalations, ensuring targets for SLAs, KPIs and OLA's are met and processes are adhered to. Ensure consistently high standards of team and individual staff performance and customer service delivery.

Key Responsibilities:

• Day to day management ensuring the highest standards of professionalism, written and verbal communication, customer service, timekeeping and attendance, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met by the team.
• Deal with formal escalations from the Service Centre as well as our Service Providers and Service Users when required as first escalation point, further escalating if necessary.
• Support the Service Centre analysts in completing their day to day tasks when dealing with problematic queries.
• Manage day to day customer issues through to satisfactory completion and raise areas of concern to ensure issues are identified and eradicated for the future, escalating appropriately when required.
• Managing the available resources to ensure the best possible cover is available at peak times by prioritising activities to SLAs.
• Provide statistical reports to the Management Team on staff members, team and service desk performance where required.
• Responsible for mentoring analysts, identifying training and allowing them to develop skills necessary for further positions within the company.
• Ensuring all 1:1 staff review is carried out in a regular, timely manner and recorded in CSB and that any training needs are identified and addressed in concert with the Training, Development and Knowledge (TDK) Manager.
• Deal with day to day HR issues and management of the team.
• Annual appraisals of all direct reports with assistance of the Service Centre Manager

What You'll Bring:

• Experience of working in a Service Desk or Customer Service environment.
• Previous supervisory or management experience.
• Experience in resource management (assessing, appraisals, etc.)
• Excellent Microsoft Office Skills (Word, Excel and Powerpoint)
• Sound understanding of ITIL, ideally ITIL Certified
• Ideally possess formal management qualifications
• Ability to challenge the way things have always been done and suggest improvements to process.
• Demonstrate competence in oral and written communication skills
• Flexible to new technologies.
• Ability to work under pressure
• The ability to prioritise effectively, both with their own workload and within the team
• Understand business issues and identify and articulate solutions
• Acceptance of change and being open minded to new methods in the ever-changing industry
• Ability to act promptly and decisively when dealing with problems

About Capita Technology Solutions

Capita Technology Solutions are a division of Capita plc, delivering a portfolio of IT infrastructure and network solutions covering everything from strategic and technical consulting, through to full outsourced solutions. We're currently one of the top five providers in the industry, and a market leader within the UK public sector with the number one market share in local government, education and health.

They are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

What's in it for you?

• A competitive basic salary
• 23 days Holiday, increasing to 27 with time.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Barrachd means "more" in Gaelic and is a business within Capita's new Consulting division. Barrachd is a fast-growing Data Transformation and Analytics firm with our head office in Edinburgh but most of our colleagues are based from home across the UK. We work with blue chip clients across multiple sectors, helping them unlock the potential in their data. Key to our success is delivering great analytical solutions that offer real business benefits and delighting our customers with the work we do for them.

We are looking for a UI software developers to join our rapidly growing Edinburgh-based team. Our experienced Agile Scrum team of 20 has been running Agile Scrum for 30 months. We're now recruiting to complete the team.

As one of the UK's leading data and analytics consultancies, we design, build and implement solutions for our clients across the UK using industry-leading technology. We also successfully develop and implement our own cutting-edge software products and tools too. To do all this, our 60-strong team consists of some of the UK's top Analytics Consultants, Business Analysts, Developers and Data Experts; but we recruit fresh, new minds too - that way we create a constant exchange of knowledge. (And as part of one of the UK's largest plc's we can also offer fantastic career prospects, opportunities and benefits!)

We utilise a combination of the latest technologies in our UI: Java, Javascriipt, React, C#, SQL server, however, as long as you have some experience, and you're willing and enthusiastic to learn, having the exact technology and methodology match isn't a must. We always enable regular training to share your skills and learn new ones and encouraging a positive, team first culture.

What you'll be doing:

• Work as an integral part of our Agile Scrum team to develop software products
• Love and own the UI components of our products
• Build solid reliable software products which delight our customers
• Assist colleagues and participate in occasional pair programming
• Assist the QA with automated testing and to resolve issues
• Assist the BA/UX with requirements refinement

What we're looking for:

• Experience with one of the following; Javascript, React framework, Java, C#
• Logical with the ability to solve problems
• Experience and/or qualifications in software development
• Ability to work closely with others

What's in it for you?

• A competitive basic salary
• 23 days holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Barrachd means "more" in Gaelic and is a business within Capita's new Consulting division. Barrachd is a fast-growing Data Transformation and Analytics firm with our head office in Edinburgh but most of our colleagues are based from home across the UK. We work with blue chip clients across multiple sectors, helping them unlock the potential in their data. Key to our success is delivering great analytical solutions that offer real business benefits and delighting our customers with the work we do for them.

We are looking for a UI software developers to join our rapidly growing Edinburgh-based team. Our experienced Agile Scrum team of 20 has been running Agile Scrum for 30 months. We're now recruiting to complete the team.

As one of the UK's leading data and analytics consultancies, we design, build and implement solutions for our clients across the UK using industry-leading technology. We also successfully develop and implement our own cutting-edge software products and tools too. To do all this, our 60-strong team consists of some of the UK's top Analytics Consultants, Business Analysts, Developers and Data Experts; but we recruit fresh, new minds too - that way we create a constant exchange of knowledge. (And as part of one of the UK's largest plc's we can also offer fantastic career prospects, opportunities and benefits!)

We utilise a combination of the latest technologies in our UI: Java, Javascriipt, React, C#, SQL server, however, as long as you have some experience, and you're willing and enthusiastic to learn, having the exact technology and methodology match isn't a must. We always enable regular training to share your skills and learn new ones and encouraging a positive, team first culture.

What you'll be doing:

• Work as an integral part of our Agile Scrum team to develop software products
• Love and own the UI components of our products
• Build solid reliable software products which delight our customers
• Assist colleagues and participate in occasional pair programming
• Assist the QA with automated testing and to resolve issues
• Assist the BA/UX with requirements refinement

What we're looking for:

• Experience with one of the following; Javascript, React framework, Java, C#
• Logical with the ability to solve problems
• Experience and/or qualifications in software development
• Ability to work closely with others

What's in it for you?

• A competitive basic salary
• 23 days holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.