Become a Service Centre Team Manager/Team Leader with Capita Technology Solutions in Ruddington on Night Shift Team

Great Opportunity to join our Data Communications Company (DCC) Service Centre to be responsible for managing a service centre team, managing escalations, ensuring targets for SLAs, KPIs and OLA's are met and processes are adhered to. Ensure consistently high standards of team and individual staff performance and customer service delivery.

Working pattern is 4-night shifts from 8pm to 8am with 4 days off and then 4 night shifts and continues in that pattern. A shift allowance is added.

Key Responsibilities

• Day to day management ensuring the highest standards of professionalism, written and verbal communication, customer service, timekeeping and attendance, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met by the team.
• Deal with formal escalations from the Service Centre as well as our Service Providers and Service Users when required as first escalation point, further escalating if necessary.
• Support the Service Centre analysts in completing their day to day tasks when dealing with problematic queries.
• Manage day to day customer issues through to satisfactory completion and raise areas of concern to ensure issues are identified and eradicated for the future, escalating appropriately when required.
• Managing the available resources to ensure the best possible cover is available at peak times by prioritising activities to SLAs.
• Provide statistical reports to the Management Team on staff members, team and service desk performance where required.
• Responsible for mentoring analysts, identifying training and allowing them to develop skills necessary for further positions within the company.
• Ensuring all 1:1 staff review is carried out in a regular, timely manner and recorded in CSB and that any training needs are identified and addressed in concert with the Training, Development and Knowledge (TDK) Manager.
• Deal with day to day HR issues and management of the team.
• Annual appraisals of all direct reports with assistance of the Service Centre Manager
• Manage remote team members

What You'll Bring:

• Experience of working in a Service Desk or Customer Service environment.
• Previous supervisory or management experience.
• Experience in resource management (assessing, appraisals, etc.)
• Excellent Microsoft Office Skills (Word, Excel and Powerpoint)
• Sound understanding of ITIL, ideally ITIL Certified
• Ideally possess formal management qualifications
• Ability to challenge the way things have always been done and suggest improvements to process.
• Demonstrate competence in oral and written communication skills
• Flexible to new technologies.
• Ability to work under pressure
• The ability to prioritise effectively, both with their own workload and within the team
• Understand business issues and identify and articulate solutions
• Acceptance of change and being open minded to new methods in the ever-changing industry
• Ability to act promptly and decisively when dealing with problems

About Capita Technology Solutions

Capita Technology Solutions are a division of Capita plc, delivering a portfolio of IT infrastructure and network solutions covering everything from strategic and technical consulting, through to full outsourced solutions. We're currently one of the top five providers in the industry, and a market leader within the UK public sector with the number one market share in local government, education and health.

They are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

What's in it for you?

• A competitive basic salary
• 23 days Holiday, increasing to 27 with time.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Become a Service Centre Team Manager/Team Leader with Capita Technology Solutions in Ruddington on Night Shift Team

Great Opportunity to join our Data Communications Company (DCC) Service Centre to be responsible for managing a service centre team, managing escalations, ensuring targets for SLAs, KPIs and OLA's are met and processes are adhered to. Ensure consistently high standards of team and individual staff performance and customer service delivery.

Working pattern is 4-night shifts from 8pm to 8am with 4 days off and then 4 night shifts and continues in that pattern. A shift allowance is added.

Key Responsibilities

• Day to day management ensuring the highest standards of professionalism, written and verbal communication, customer service, timekeeping and attendance, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met by the team.
• Deal with formal escalations from the Service Centre as well as our Service Providers and Service Users when required as first escalation point, further escalating if necessary.
• Support the Service Centre analysts in completing their day to day tasks when dealing with problematic queries.
• Manage day to day customer issues through to satisfactory completion and raise areas of concern to ensure issues are identified and eradicated for the future, escalating appropriately when required.
• Managing the available resources to ensure the best possible cover is available at peak times by prioritising activities to SLAs.
• Provide statistical reports to the Management Team on staff members, team and service desk performance where required.
• Responsible for mentoring analysts, identifying training and allowing them to develop skills necessary for further positions within the company.
• Ensuring all 1:1 staff review is carried out in a regular, timely manner and recorded in CSB and that any training needs are identified and addressed in concert with the Training, Development and Knowledge (TDK) Manager.
• Deal with day to day HR issues and management of the team.
• Annual appraisals of all direct reports with assistance of the Service Centre Manager
• Manage remote team members

What You'll Bring:

• Experience of working in a Service Desk or Customer Service environment.
• Previous supervisory or management experience.
• Experience in resource management (assessing, appraisals, etc.)
• Excellent Microsoft Office Skills (Word, Excel and Powerpoint)
• Sound understanding of ITIL, ideally ITIL Certified
• Ideally possess formal management qualifications
• Ability to challenge the way things have always been done and suggest improvements to process.
• Demonstrate competence in oral and written communication skills
• Flexible to new technologies.
• Ability to work under pressure
• The ability to prioritise effectively, both with their own workload and within the team
• Understand business issues and identify and articulate solutions
• Acceptance of change and being open minded to new methods in the ever-changing industry
• Ability to act promptly and decisively when dealing with problems

About Capita Technology Solutions

Capita Technology Solutions are a division of Capita plc, delivering a portfolio of IT infrastructure and network solutions covering everything from strategic and technical consulting, through to full outsourced solutions. We're currently one of the top five providers in the industry, and a market leader within the UK public sector with the number one market share in local government, education and health.

They are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

What's in it for you?

• A competitive basic salary
• 23 days Holiday, increasing to 27 with time.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

To be considered, please ensure you complete your application on the Computappoint website.

Company:

Due to continuous growth, my IT Services client is seeking an additional 5 Technical Consultants to join them on a permanent basis. If you are an Infrastructure/Systems Engineer carrying out project work and now looking to take your career to the next level, then this is the role for you!

Please note, this is not your typical IT Services/Consultancy. We have successfully placed candidates in this organisation who are enjoying their time and are long standing members of the team!

This role can either be based out of London/Wokingham/Portsmouth/Leicester/Birmingham/Manchester/Leeds/Bristol etc. as long as long as you are happy to travel to customer sites.

Travel expenses will be paid for customer visits outside of your base location.

Role:

You will be responsible for delivering a high-quality standard of Consulting Services to my client's customers.

The following are essential:

Minimum of 3 years' experience in successfully delivering projects in 1 or more of the below:

• Datacentre Migration
• Microsoft Server
• VMware
• Office 365
• Exchange Online
• Cloud AWS and/or Azure
• Excellent communication and customer-facing skills
• Problem solver and a can do' attitude
• Team player

The following is desirable:

• Previous experience working for a Consultancy/IT Services company
• Design experience for the projects implemented

Salary: Up to GBP55,000 (depending on experience) + Benefits

The company reinvests heavily in its employees including certifications (VMware, Azure, AWS, Office 365 etc.) as well as internal promotions.

If you believe you have the right skill-set and attributes for this role, then please apply today! - To be considered, please ensure you complete your application on the Computappoint website.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Skills:

3rd Line Systems Administrator Systems Engineer Infrastructure Engineer Servers ITIL Infrastructure Project Implementation Library Service Level Agreements SLAs Managed Service Provider Consultancy MSP IT Services Solutions

To be considered, please ensure you complete your application on the Computappoint website.

Company:

Due to continuous growth, my IT Services client is seeking an additional 5 Technical Consultants to join them on a permanent basis. If you are an Infrastructure/Systems Engineer carrying out project work and now looking to take your career to the next level, then this is the role for you!

Please note, this is not your typical IT Services/Consultancy. We have successfully placed candidates in this organisation who are enjoying their time and are long standing members of the team!

This role can either be based out of London/Wokingham/Portsmouth/Leicester/Birmingham/Manchester/Leeds/Bristol etc. as long as long as you are happy to travel to customer sites.

Travel expenses will be paid for customer visits outside of your base location.

Role:

You will be responsible for delivering a high-quality standard of Consulting Services to my client's customers.

The following are essential:

Minimum of 3 years' experience in successfully delivering projects in 1 or more of the below:

• Datacentre Migration
• Microsoft Server
• VMware
• Office 365
• Exchange Online
• Cloud AWS and/or Azure
• Excellent communication and customer-facing skills
• Problem solver and a can do' attitude
• Team player

The following is desirable:

• Previous experience working for a Consultancy/IT Services company
• Design experience for the projects implemented

Salary: Up to GBP55,000 (depending on experience) + Benefits

The company reinvests heavily in its employees including certifications (VMware, Azure, AWS, Office 365 etc.) as well as internal promotions.

If you believe you have the right skill-set and attributes for this role, then please apply today! - To be considered, please ensure you complete your application on the Computappoint website.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Skills:

3rd Line Systems Administrator Systems Engineer Infrastructure Engineer Servers ITIL Infrastructure Project Implementation Library Service Level Agreements SLAs Managed Service Provider Consultancy MSP IT Services Solutions

SQL Server DBA

Dunfermline

Permanent

Circa GBP37,000

The client, a Global supplier of Real Time automation and management tools to the energy industry, have had a fantastic couple of years of company growth and success, and are now looking to expand their team across UK sites.

With an increased requirement for headcount, and a number of internal moves, an opportunity has opened up for an ambitious SQL DBA. Given the relatively small size of the team in the Dunfermline office, there is a requirement for the successful candidate to take on a number of tasks, which you may not have always had exposure to. As well as supporting and developing the SQL estate, you will also be required to support release and environment management.

You will have the opportunity to learn from some of the best, and will be joining in the early stages of an on-prem to Azure migration - so expect extensive exposure to cloud environments, and automation tools.

As the successful applicant, you will have experience in the following:

• MS SQL Database administration
• SSRS & SSIS
• T-SQL
• Database migration, replication, tuning, etc

It would also be highly beneficial if you had experience in the following:

• Powershell or other Scripting languages
• Azure
• Release Management
• Environment Management

As the perfectly suited candidate, you will have 3+ years of experience as a DBA, ideally with some cloud exposure, and be able to hit the ground running with the standard DBA tasks. Beyond that, you will have an aptitude for learning, and taking on a lot of new information, and implementing that in real world scenarios.

You will be rewarded with a generous salary and benefits package, as well as the opportunity to learn from some of the best in the business.

To apply, please submit a CV via the relevant links, and give Craig a call.

SQL Server DBA

Dunfermline

Permanent

Circa GBP37,000

The client, a Global supplier of Real Time automation and management tools to the energy industry, have had a fantastic couple of years of company growth and success, and are now looking to expand their team across UK sites.

With an increased requirement for headcount, and a number of internal moves, an opportunity has opened up for an ambitious SQL DBA. Given the relatively small size of the team in the Dunfermline office, there is a requirement for the successful candidate to take on a number of tasks, which you may not have always had exposure to. As well as supporting and developing the SQL estate, you will also be required to support release and environment management.

You will have the opportunity to learn from some of the best, and will be joining in the early stages of an on-prem to Azure migration - so expect extensive exposure to cloud environments, and automation tools.

As the successful applicant, you will have experience in the following:

• MS SQL Database administration
• SSRS & SSIS
• T-SQL
• Database migration, replication, tuning, etc

It would also be highly beneficial if you had experience in the following:

• Powershell or other Scripting languages
• Azure
• Release Management
• Environment Management

As the perfectly suited candidate, you will have 3+ years of experience as a DBA, ideally with some cloud exposure, and be able to hit the ground running with the standard DBA tasks. Beyond that, you will have an aptitude for learning, and taking on a lot of new information, and implementing that in real world scenarios.

You will be rewarded with a generous salary and benefits package, as well as the opportunity to learn from some of the best in the business.

To apply, please submit a CV via the relevant links, and give Craig a call.

Group IT Services Manager

Permanent

Glasgow

Salary Circa GBP48,000

The client, a Glasgow success story, and now global leader in their field have a requirement for an experienced IT Group Manager to join their team in Glasgow HQ.

As the successful candidate, you will have demonstrable career progression from an Infrastructure support role, into a current team lead or other leadership position.

In this role you will have responsibility for ensuring IT Infrastructure is running smoothly from a business point of view - so experience in licensing agreements, asset management, business relationship & supplier management, change process, and multi-location support, with 5 UK based sites, and over 200 IT employees, this is a pivotal role in the continued success and growth of the organisation.

In this position you will have no direct man-management, instead working in the background and being solely responsible for ensuring teams can complete their roles efficiently.

On saying that, you will have come from a technical background, and be comfortable in Server, Network and Telephony environments. The current technical landscape is a mix of Microsoft, Azure, VMware, Cisco, and although not required to be hands-on, an ability to get the sleeves rolled up would be very beneficial.

The client work to rapid release schedules, and have an extensive project pipeline set up, including a major Azure migration.

You will be rewarded with generous salary and some great benefits. Furthermore, with exposure to the full business, and reporting directly to the Financial Director, there are many opportunities to progress your career.

To be considered, please submit an up to date CV via the relevant links, and give Joe a call on (see below).

Group IT Services Manager

Permanent

Glasgow

Salary Circa GBP48,000

The client, a Glasgow success story, and now global leader in their field have a requirement for an experienced IT Group Manager to join their team in Glasgow HQ.

As the successful candidate, you will have demonstrable career progression from an Infrastructure support role, into a current team lead or other leadership position.

In this role you will have responsibility for ensuring IT Infrastructure is running smoothly from a business point of view - so experience in licensing agreements, asset management, business relationship & supplier management, change process, and multi-location support, with 5 UK based sites, and over 200 IT employees, this is a pivotal role in the continued success and growth of the organisation.

In this position you will have no direct man-management, instead working in the background and being solely responsible for ensuring teams can complete their roles efficiently.

On saying that, you will have come from a technical background, and be comfortable in Server, Network and Telephony environments. The current technical landscape is a mix of Microsoft, Azure, VMware, Cisco, and although not required to be hands-on, an ability to get the sleeves rolled up would be very beneficial.

The client work to rapid release schedules, and have an extensive project pipeline set up, including a major Azure migration.

You will be rewarded with generous salary and some great benefits. Furthermore, with exposure to the full business, and reporting directly to the Financial Director, there are many opportunities to progress your career.

To be considered, please submit an up to date CV via the relevant links, and give Joe a call on (see below).

Technical Operations Team Lead

South Lanarkshire (Bellshill)

Permanent

Circa GBP55,000 + bonus, great pension, holidays, and other unique perks

As the successful applicant, you can look forward to joining a globally recognisable brand, who put their team, and local communities at the forefront of everything they do. With an impressive track record in charitable giving, and community foundations, the client demonstrate an enviable balance between rapid business growth, and investment in their people.

The Technical Operations Team Leader will be responsible for the IT infrastructure for the organisation both locally and internationally. Managing a team of technical SMEs, you will be able to seemlessly move from project delivery, to mentorship and training, to hands on work, to stakeholder and senior management meetings. The workload is incredibly varied, with some very interesting projects in the pipeline - Azure implementation, global ERP upgrade, introduction of hyperconvergence, and software defined networking, and global office moves.

The technical environment is predominantly a mix of Microsoft, Cisco, Azure, VMware and Citrix. Nexus and Nutanix are in the very early stages of introduction.

To be a success in this role, you will have demonstrable experience in the following:

• A broad technical understanding across Server, Network, Storage, DR, Cloud and Virtualisation
• Experience of leading teams, ideally including design of hiring, and training strategies
• Stakeholder and vendor management
• Project delivery, including defining timelines
• Input to technical design and architecture

Furthermore, there are key soft skills which should be exhibited:

• Ability to make key decisions quickly
• Ability to work autonomously
• Ability to persuade/gain buy in from senior stakeholders

This is a fantastic opportunity to join a globally successful organisation. You will be handsomely rewarded with a generous salary, 10% bonus (up to), 34 days holiday, double matched pension, healthcare, and life insurance. The company will also heavily involve themselves in any charitable fundraising you may do, often matching any contributions.

Interviewing ASAP, please apply via the relevant links.

Technical Operations Team Lead

South Lanarkshire (Bellshill)

Permanent

Circa GBP55,000 + bonus, great pension, holidays, and other unique perks

As the successful applicant, you can look forward to joining a globally recognisable brand, who put their team, and local communities at the forefront of everything they do. With an impressive track record in charitable giving, and community foundations, the client demonstrate an enviable balance between rapid business growth, and investment in their people.

The Technical Operations Team Leader will be responsible for the IT infrastructure for the organisation both locally and internationally. Managing a team of technical SMEs, you will be able to seemlessly move from project delivery, to mentorship and training, to hands on work, to stakeholder and senior management meetings. The workload is incredibly varied, with some very interesting projects in the pipeline - Azure implementation, global ERP upgrade, introduction of hyperconvergence, and software defined networking, and global office moves.

The technical environment is predominantly a mix of Microsoft, Cisco, Azure, VMware and Citrix. Nexus and Nutanix are in the very early stages of introduction.

To be a success in this role, you will have demonstrable experience in the following:

• A broad technical understanding across Server, Network, Storage, DR, Cloud and Virtualisation
• Experience of leading teams, ideally including design of hiring, and training strategies
• Stakeholder and vendor management
• Project delivery, including defining timelines
• Input to technical design and architecture

Furthermore, there are key soft skills which should be exhibited:

• Ability to make key decisions quickly
• Ability to work autonomously
• Ability to persuade/gain buy in from senior stakeholders

This is a fantastic opportunity to join a globally successful organisation. You will be handsomely rewarded with a generous salary, 10% bonus (up to), 34 days holiday, double matched pension, healthcare, and life insurance. The company will also heavily involve themselves in any charitable fundraising you may do, often matching any contributions.

Interviewing ASAP, please apply via the relevant links.