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Business Analyst - SAP ECC6 , FICO , SD
  • Derby
  • Salary negotiable
    • Contract
  • 10 Mar 2020

Alexander Mann Solutions (AMS) is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources.

Our client is a globally respected engineering organisation, providing white collar, Blue collar and engineering services to many sectors including energy, aerospace, marine and defence. They are committed to innovation and the continual pursuit of improvement, and with a brand holding over 100 years of service they are now developing their technology capabilities, venturing into new markets and building their customer base further.

On behalf of this organisation, AMS are looking for a Business Analyst for a 12 Month contract based in Derby

Purpose of the Role:

The Finance Transformation programme will deliver a step change in the effectiveness and efficiency of the Finance function within the next 2 years. This will enable us to achieve our vision statement: "we connect exceptional people to drive value through strategic insight, trusted information, simplicity and control".

As part of the Business Architecture team, you will be part of a team of process and business analysts. Your focus will be to work across all programmes in the Finance Transformation portfolio to:

As a Business Analyst you will be responsible for:

  • establish an in-depth understanding of the business including the business strategy, plans, organisation structure, organisation unit accountabilities, processes, systems and information. Produce high level and detailed business models covering these aspects.
  • effectively capture and document business needs (including shaping and scoping ideas, aligning to business strategy and business goals, understanding and documenting business processes, eliciting and documenting functional and non-functional requirements.
  • own the management of these requirements and their translation into specifications that can be delivered by the Finance Transformation programme teams. Responsible for the quality and integrity of the business analysis through the full project life cycle.
  • accurately assessing business and technical architecture impact (including the impact of change on existing process, organisation and technology, capturing and documenting new and updated business processes, business intelligence, data and information modelling)

    • Excellent demonstrated business process modelling skills
    • Proven experience in a wide range of Business Analysis tools and techniques
    • Strong experience in Requirements Elicitation and Management
    • Confidence in questioning, influencing and challenging
    • Confidence in facilitating large meetings and workshops
    • Great communications and stakeholder management skills
    • Ability to structure complex information clearly and effectively and communicate in the most appropriate way to the relevant stakeholders Tech & Non Tech Facing

What we require from the candidate:

* Experience in SAP ECC6, particularly FICO and SD ( This is Non Negotiable )

* Experience with the Oracle Hyperion Finance Management suite ( This is Desirable )


* 5+ years' experience working on large, complex multinational IT (SAP) enabled business transformation programmes


* A confident communicator with strong influencing and negotiation skills, you will be experienced in working up to senior manager level

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

Please note that due to recent changes in Off Payroll (IR35) legislation, our client only operates with contractors that operate via a PAYE or Umbrella model. We are unable to accept applications from candidates wishing to operate under their own Limited Company.

Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

Business Analyst - SAP ECC6 , FICO , SD
  • Derby
  • Salary negotiable
    • Contract
  • 10 Mar 2020

Alexander Mann Solutions (AMS) is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources.

Our client is a globally respected engineering organisation, providing white collar, Blue collar and engineering services to many sectors including energy, aerospace, marine and defence. They are committed to innovation and the continual pursuit of improvement, and with a brand holding over 100 years of service they are now developing their technology capabilities, venturing into new markets and building their customer base further.

On behalf of this organisation, AMS are looking for a Business Analyst for a 12 Month contract based in Derby

Purpose of the Role:

The Finance Transformation programme will deliver a step change in the effectiveness and efficiency of the Finance function within the next 2 years. This will enable us to achieve our vision statement: "we connect exceptional people to drive value through strategic insight, trusted information, simplicity and control".

As part of the Business Architecture team, you will be part of a team of process and business analysts. Your focus will be to work across all programmes in the Finance Transformation portfolio to:

As a Business Analyst you will be responsible for:

  • establish an in-depth understanding of the business including the business strategy, plans, organisation structure, organisation unit accountabilities, processes, systems and information. Produce high level and detailed business models covering these aspects.
  • effectively capture and document business needs (including shaping and scoping ideas, aligning to business strategy and business goals, understanding and documenting business processes, eliciting and documenting functional and non-functional requirements.
  • own the management of these requirements and their translation into specifications that can be delivered by the Finance Transformation programme teams. Responsible for the quality and integrity of the business analysis through the full project life cycle.
  • accurately assessing business and technical architecture impact (including the impact of change on existing process, organisation and technology, capturing and documenting new and updated business processes, business intelligence, data and information modelling)

    • Excellent demonstrated business process modelling skills
    • Proven experience in a wide range of Business Analysis tools and techniques
    • Strong experience in Requirements Elicitation and Management
    • Confidence in questioning, influencing and challenging
    • Confidence in facilitating large meetings and workshops
    • Great communications and stakeholder management skills
    • Ability to structure complex information clearly and effectively and communicate in the most appropriate way to the relevant stakeholders Tech & Non Tech Facing

What we require from the candidate:

* Experience in SAP ECC6, particularly FICO and SD ( This is Non Negotiable )

* Experience with the Oracle Hyperion Finance Management suite ( This is Desirable )


* 5+ years' experience working on large, complex multinational IT (SAP) enabled business transformation programmes


* A confident communicator with strong influencing and negotiation skills, you will be experienced in working up to senior manager level

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

Please note that due to recent changes in Off Payroll (IR35) legislation, our client only operates with contractors that operate via a PAYE or Umbrella model. We are unable to accept applications from candidates wishing to operate under their own Limited Company.

Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

Project Manager
  • Leeds
  • Salary negotiable
    • Permanent
  • 10 Mar 2020
Full time

Leeds Based

About our client:

They provide the data, analytics and software that enable businesses to build more valuable customer relationships.

They specialise in managing consumer data for businesses across every sector. They focus on developing innovative products and services that help businesses make smarter and more informed decisions throughout the customer lifecycle.

They believe in Information for Good

About the Role:

The Project Manager will work within the Decisioning Professional Services Team. This role will be responsible for the project management and successful deliveries of Decisioning software (application processing and behavioural scoring) to key external clients and across internal projects.

The Project Manager will also be responsible for maintaining excellent working relationships with clients, colleagues and 3rdparties. They're ideally looking for someone with a proven track record in managing projects relating to Software Delivery.

Key Responsibilities:

To support Professional Services, working with the existing project delivery teams to ensure the Project management of high quality client solutions. Solutions consist of software configuration and deployment and will follow best practice build and testing approaches. The role will ensure that the Software Delivery Life Cycle (SDLC) process is followed by the team and that client’s requirements for software functionality are designed, documented, tested and delivered, according to the plan and to best practice standards.

The role will work with colleagues across the business to contribute to the continuing improvement of the software delivery activities in the UK. The role will be responsible for validating time logged against the project, tracking the cost of delivering the project, managing the resources on the project and ensuring the maximum efficiency is applied in terms of team and individual utilisation.

KEY TASKS AND ACCOUNTABILITIES:

- Project manage internal and client deliveries following Professional ServicesSDLC methodology
- Establish a clear and comprehensive project plan and manage and report accurately on progress against the plan
- Effectively engage the project team to ensure collaborative working and good communication across project deliveries
- Effectively manage issues and risks within projects and co-ordinate resolutions with relevant teams
- Manage internal and client stakeholder expectations
- Chair project meetings with the wider internal or client project team and any other 3rdparty providers where necessary
- Maintain relationships with Clients and other 3rdparties, e.g. credit bureaux
- Provide Pre-sales support where required, having input into client tenders and solution proposals
- Provide support to clients post delivery to ensure good working relationships are maintained as hand-over to BAU takes place
- Maintain project documentation and create project status reports for clients and stakeholders
- Contribute to evolving team processes, providing solutions to enhance best practice and project governance documentation

Skills & Experience:

- Passion for delivery and quality excellence
- Excellent communicator and team working skills
- Ability to work on own initiative and within defined deadlines, with minimal supervision
- Ability to lead and motivate a project team
- Ability to develop good working relationships with clients and third party suppliers
- Ability to follow an agile methodology for software solutions delivery
- Excellent problem solving skills to identify root cause and permanent resolution
- Proven track record in Project Managing software deliveries within the finance sector
- Experience of facilitating client workshops
- Experience of following project management methodology
- Ideally, experience of working with VSTFS, Agile Centralor similar tool

What’s in it for you?

You will be joining a friendly, forward thinking global business.

As well as a competitive salary, their benefits package includes 26 days’ annual leave (plus bank holidays) a generous contributory pension scheme, private health care and a host of other employee lifestyle benefits.

They take Corporate Social Responsibility seriously; their Good Works scheme supports communities around the world by advancing financial inclusion and education.

You may have experience of the following: IT Project Manager, IT Project Management, Programme Manager, Programme Management, etc.

Ref: 92615

Project Manager
  • Leeds
  • Salary negotiable
    • Permanent
  • 10 Mar 2020
Full time

Leeds Based

About our client:

They provide the data, analytics and software that enable businesses to build more valuable customer relationships.

They specialise in managing consumer data for businesses across every sector. They focus on developing innovative products and services that help businesses make smarter and more informed decisions throughout the customer lifecycle.

They believe in Information for Good

About the Role:

The Project Manager will work within the Decisioning Professional Services Team. This role will be responsible for the project management and successful deliveries of Decisioning software (application processing and behavioural scoring) to key external clients and across internal projects.

The Project Manager will also be responsible for maintaining excellent working relationships with clients, colleagues and 3rdparties. They're ideally looking for someone with a proven track record in managing projects relating to Software Delivery.

Key Responsibilities:

To support Professional Services, working with the existing project delivery teams to ensure the Project management of high quality client solutions. Solutions consist of software configuration and deployment and will follow best practice build and testing approaches. The role will ensure that the Software Delivery Life Cycle (SDLC) process is followed by the team and that client’s requirements for software functionality are designed, documented, tested and delivered, according to the plan and to best practice standards.

The role will work with colleagues across the business to contribute to the continuing improvement of the software delivery activities in the UK. The role will be responsible for validating time logged against the project, tracking the cost of delivering the project, managing the resources on the project and ensuring the maximum efficiency is applied in terms of team and individual utilisation.

KEY TASKS AND ACCOUNTABILITIES:

- Project manage internal and client deliveries following Professional ServicesSDLC methodology
- Establish a clear and comprehensive project plan and manage and report accurately on progress against the plan
- Effectively engage the project team to ensure collaborative working and good communication across project deliveries
- Effectively manage issues and risks within projects and co-ordinate resolutions with relevant teams
- Manage internal and client stakeholder expectations
- Chair project meetings with the wider internal or client project team and any other 3rdparty providers where necessary
- Maintain relationships with Clients and other 3rdparties, e.g. credit bureaux
- Provide Pre-sales support where required, having input into client tenders and solution proposals
- Provide support to clients post delivery to ensure good working relationships are maintained as hand-over to BAU takes place
- Maintain project documentation and create project status reports for clients and stakeholders
- Contribute to evolving team processes, providing solutions to enhance best practice and project governance documentation

Skills & Experience:

- Passion for delivery and quality excellence
- Excellent communicator and team working skills
- Ability to work on own initiative and within defined deadlines, with minimal supervision
- Ability to lead and motivate a project team
- Ability to develop good working relationships with clients and third party suppliers
- Ability to follow an agile methodology for software solutions delivery
- Excellent problem solving skills to identify root cause and permanent resolution
- Proven track record in Project Managing software deliveries within the finance sector
- Experience of facilitating client workshops
- Experience of following project management methodology
- Ideally, experience of working with VSTFS, Agile Centralor similar tool

What’s in it for you?

You will be joining a friendly, forward thinking global business.

As well as a competitive salary, their benefits package includes 26 days’ annual leave (plus bank holidays) a generous contributory pension scheme, private health care and a host of other employee lifestyle benefits.

They take Corporate Social Responsibility seriously; their Good Works scheme supports communities around the world by advancing financial inclusion and education.

You may have experience of the following: IT Project Manager, IT Project Management, Programme Manager, Programme Management, etc.

Ref: 92615

Senior Systems Administrator - £50k - LONDON
  • City Of London
  • Salary negotiable
    • Permanent
  • 10 Mar 2020

Senior Systems Administrator - £50k - LONDON

An exciting opportunity has arisen to join a market leader who specialise in SaaS solutions! Working in their London office, The Senior Systems Administrator will have full responsibility for the internal IT systems. From installation of new equipment, provisioning for new starters, and maintenance of all systems, as well as working closely with the International highly skilled IT Team in Head Offices.

In addition, this role acts as third level support for Customer Support Consultants based in London and will act as a technical adviser to the wider team on any IT related product implementation queries.

Key Responsibilities:

  • Configure, implement, monitor and administer servers and related applications, including, to provide a responsive and consistent computing environment
  • Install new software releases and system upgrades
  • Engages and escalates to vendors for service creation/restoration
  • Manage and maintain periodic (e.g., daily, weekly, monthly, annual) data backups for servers, PCs and storage devices, including off-site storage of tape/disk media
  • Provide region-based leadership to Customer Support Consultants
  • Provide summary reporting to IT Manager for regional activities and challenges including latency / downtime across AWS and ticket management
  • Manage and implement application and system projects and upgrades
  • Servicing local IT support needs in terms of provision of equipment, user setup, access control and relevant training etc.

Qualifications

You're the consummate IT professional with a broad and varied experience from support through to systems admin. You have an interest in product and a passion for customers, both internally and externally.

Specifically, you will have:

  • Bachelor degree in IT, Computer Science or related field
  • Experience within a SaaS support environment
  • Excellent interpersonal and communication skills with ability to work effectively with all levels of the organization
  • Strong stakeholder management skills

Technically, looking for experience with most or all of the following:

  • MS Servers, Exchange, Windows and Hyper-V
  • Networking (Cisco and Meraki)
  • RemoteApp (RDS)
  • IIS
  • Microsoft SQL
  • MS Administration
  • hardware and storage (AD, DNS, Group Policy, ADFS)
  • Azure and AWS

Looking to interview ASAP for this role so please don't hesitate to get in touch!

Senior Systems Administrator - £50k - LONDON
  • City Of London
  • Salary negotiable
    • Permanent
  • 10 Mar 2020

Senior Systems Administrator - £50k - LONDON

An exciting opportunity has arisen to join a market leader who specialise in SaaS solutions! Working in their London office, The Senior Systems Administrator will have full responsibility for the internal IT systems. From installation of new equipment, provisioning for new starters, and maintenance of all systems, as well as working closely with the International highly skilled IT Team in Head Offices.

In addition, this role acts as third level support for Customer Support Consultants based in London and will act as a technical adviser to the wider team on any IT related product implementation queries.

Key Responsibilities:

  • Configure, implement, monitor and administer servers and related applications, including, to provide a responsive and consistent computing environment
  • Install new software releases and system upgrades
  • Engages and escalates to vendors for service creation/restoration
  • Manage and maintain periodic (e.g., daily, weekly, monthly, annual) data backups for servers, PCs and storage devices, including off-site storage of tape/disk media
  • Provide region-based leadership to Customer Support Consultants
  • Provide summary reporting to IT Manager for regional activities and challenges including latency / downtime across AWS and ticket management
  • Manage and implement application and system projects and upgrades
  • Servicing local IT support needs in terms of provision of equipment, user setup, access control and relevant training etc.

Qualifications

You're the consummate IT professional with a broad and varied experience from support through to systems admin. You have an interest in product and a passion for customers, both internally and externally.

Specifically, you will have:

  • Bachelor degree in IT, Computer Science or related field
  • Experience within a SaaS support environment
  • Excellent interpersonal and communication skills with ability to work effectively with all levels of the organization
  • Strong stakeholder management skills

Technically, looking for experience with most or all of the following:

  • MS Servers, Exchange, Windows and Hyper-V
  • Networking (Cisco and Meraki)
  • RemoteApp (RDS)
  • IIS
  • Microsoft SQL
  • MS Administration
  • hardware and storage (AD, DNS, Group Policy, ADFS)
  • Azure and AWS

Looking to interview ASAP for this role so please don't hesitate to get in touch!

Service Centre Team Leader / Manager
  • Nottingham
  • Salary negotiable
    • Permanent
  • 10 Mar 2020

Become a Service Centre Team Manager / Team Leader with Capita Technology Solutions in Ruddington on Night Shift Team

Great Opportunity to join our Data Communications Company (DCC) Service Centre to be responsible for managing a service centre team, managing escalations, ensuring targets for SLAs, KPIs and OLA's are met and processes are adhered to. Ensure consistently high standards of team and individual staff performance and customer service delivery.

Working pattern is 4-night shifts from 8pm to 8am with 4 days off and then 4 night shifts and continues in that pattern. A shift allowance is added.


Key Responsibilities

  • Day to day management ensuring the highest standards of professionalism, written and verbal communication, customer service, timekeeping and attendance, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met by the team.
  • Deal with formal escalations from the Service Centre as well as our Service Providers and Service Users when required as first escalation point, further escalating if necessary.
  • Support the Service Centre analysts in completing their day to day tasks when dealing with problematic queries.
  • Manage day to day customer issues through to satisfactory completion and raise areas of concern to ensure issues are identified and eradicated for the future, escalating appropriately when required.
  • Managing the available resources to ensure the best possible cover is available at peak times by prioritising activities to SLAs.
  • Provide statistical reports to the Management Team on staff members, team and service desk performance where required.
  • Responsible for mentoring analysts, identifying training and allowing them to develop skills necessary for further positions within the company.
  • Ensuring all 1:1 staff review is carried out in a regular, timely manner and recorded in CSB and that any training needs are identified and addressed in concert with the Training, Development and Knowledge (TDK) Manager.
  • Deal with day to day HR issues and management of the team.
  • Annual appraisals of all direct reports with assistance of the Service Centre Manager
  • Manage remote team members

What You'll Bring:

  • Experience of working in a Service Desk or Customer Service environment.
  • Previous supervisory or management experience.
  • Experience in resource management (assessing, appraisals, etc.)
  • Excellent Microsoft Office Skills (Word, Excel and Power Point)
  • Sound understanding of ITIL, ideally ITIL Certified
  • Ideally possess formal management qualifications
  • Ability to challenge the way things have always been done and suggest improvements to process.
  • Demonstrate competence in oral and written communication skills
  • Flexible to new technologies.
  • Ability to work under pressure
  • The ability to prioritise effectively, both with their own workload and within the team
  • Understand business issues and identify and articulate solutions
  • Acceptance of change and being open minded to new methods in the ever-changing industry
  • Ability to act promptly and decisively when dealing with problems

About Capita Technology Solutions

Capita Technology Solutions are a division of Capita plc, delivering a portfolio of IT infrastructure and network solutions covering everything from strategic and technical consulting, through to full outsourced solutions. We're currently one of the top five providers in the industry, and a market leader within the UK public sector with the number one market share in local government, education and health.


They are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

What's in it for you?

  • A competitive basic salary
  • 23 days Holiday, increasing to 27 with time.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Service Centre Team Leader / Manager
  • Nottingham
  • Salary negotiable
    • Permanent
  • 10 Mar 2020

Become a Service Centre Team Manager / Team Leader with Capita Technology Solutions in Ruddington on Night Shift Team

Great Opportunity to join our Data Communications Company (DCC) Service Centre to be responsible for managing a service centre team, managing escalations, ensuring targets for SLAs, KPIs and OLA's are met and processes are adhered to. Ensure consistently high standards of team and individual staff performance and customer service delivery.

Working pattern is 4-night shifts from 8pm to 8am with 4 days off and then 4 night shifts and continues in that pattern. A shift allowance is added.


Key Responsibilities

  • Day to day management ensuring the highest standards of professionalism, written and verbal communication, customer service, timekeeping and attendance, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met by the team.
  • Deal with formal escalations from the Service Centre as well as our Service Providers and Service Users when required as first escalation point, further escalating if necessary.
  • Support the Service Centre analysts in completing their day to day tasks when dealing with problematic queries.
  • Manage day to day customer issues through to satisfactory completion and raise areas of concern to ensure issues are identified and eradicated for the future, escalating appropriately when required.
  • Managing the available resources to ensure the best possible cover is available at peak times by prioritising activities to SLAs.
  • Provide statistical reports to the Management Team on staff members, team and service desk performance where required.
  • Responsible for mentoring analysts, identifying training and allowing them to develop skills necessary for further positions within the company.
  • Ensuring all 1:1 staff review is carried out in a regular, timely manner and recorded in CSB and that any training needs are identified and addressed in concert with the Training, Development and Knowledge (TDK) Manager.
  • Deal with day to day HR issues and management of the team.
  • Annual appraisals of all direct reports with assistance of the Service Centre Manager
  • Manage remote team members

What You'll Bring:

  • Experience of working in a Service Desk or Customer Service environment.
  • Previous supervisory or management experience.
  • Experience in resource management (assessing, appraisals, etc.)
  • Excellent Microsoft Office Skills (Word, Excel and Power Point)
  • Sound understanding of ITIL, ideally ITIL Certified
  • Ideally possess formal management qualifications
  • Ability to challenge the way things have always been done and suggest improvements to process.
  • Demonstrate competence in oral and written communication skills
  • Flexible to new technologies.
  • Ability to work under pressure
  • The ability to prioritise effectively, both with their own workload and within the team
  • Understand business issues and identify and articulate solutions
  • Acceptance of change and being open minded to new methods in the ever-changing industry
  • Ability to act promptly and decisively when dealing with problems

About Capita Technology Solutions

Capita Technology Solutions are a division of Capita plc, delivering a portfolio of IT infrastructure and network solutions covering everything from strategic and technical consulting, through to full outsourced solutions. We're currently one of the top five providers in the industry, and a market leader within the UK public sector with the number one market share in local government, education and health.


They are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

What's in it for you?

  • A competitive basic salary
  • 23 days Holiday, increasing to 27 with time.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Server Support Engineer
  • London, England, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Server Support Engineer
Company Description
At Octopus we're transforming the industries we operate in and improving the lives of millions of people. We've built market-leading positions in a number of specialist sectors, including smaller company financing, renewable energy, healthcare and property finance. We employ in excess of 750 people and manage more than £8.3 billion on behalf of more than 50,000 investors. Our products don't just help real people solve real life problems, they also make a positive impact on the world around us.

The Octopus Group incorporates Octopus Energy, Octopus Real Estate Octopus Investments, Octopus Ventures and Octopus Labs. Our aim is to have an impact in everything we do, and to make a vital contribution to the UK economy by helping people, companies and institutions generate wealth. And we're always on the look-out for smart, talented people who share our values.


Job Description
The mission of the IT team is to provide innovative and reliable technology solutions to help the business and their clients work smarter and more efficiently. The IT team has grown significantly over the last year in terms of numbers of people, systems supported and projects to deliver. Technology is seen as the enabler to helping the company further differentiate itself on customer service as well as allowing it to grow rapidly without constraining the business.

Responsibilities:
  • Daily maintenance and support of production infrastructure and solutions
  • Constant evaluation of production infrastructure and solutions to ensure 'fit for purpose'
  • Managing multiple tasks simultaneously while adapting to agile business requirements
  • Collaborating with relevant IT service owners to improve support, delivery & communication
  • Acting as an escalation point for Desktop Support team members
  • Providing ad-hoc specialist support for small projects/access/information requests

We'll love you if:
  • You enjoy supporting and implementing new solutions
  • You create documentation because you enjoy it!
  • You were the kind of kid who took things apart just to put them back together (correctly)
  • You relish the opportunity to implement improvements
  • You're passionate about technology delivery
  • You have a strong background in infrastructure support
  • HOW is just as important as WHAT you do
  • You are a confident communicator, enjoy working in a friendly, collaborative, fast-paced team and are comfortable talking to people at all levels of the business

You'll love us if you enjoy:
  • Solving problems - things happen and you're there to fix them
  • Providing a 'new technology lifecycle' support experience
  • Being one of the go-to people for specialist technical knowledge
  • Passion for infrastructure and a commitment to exceeding expectations
  • Imparting knowledge to the team
  • Working in a collaborative environment, as part of a growing team

Us:
  • Octopus Labs is driving innovation and technical change throughout the Octopus Group
  • We're one of the largest VCs in Europe
  • We love entrepreneurs
  • We're happy for you to keep working on your side-projects.
  • Started in a bedroom 19 years ago and still run by the same founders we have a strong entrepreneurial flair and a culture of always asking questions

Why?
  • Flexible working hours
  • Exceptionally diverse/multinational team
  • Salary (tell us what you are worth) + benefits
  • Relaxed, creative environment
  • Stunning office




Qualifications
  • Server Infrastructure Support experience in an Enterprise environment
  • Strong knowledge of virtualization in VMWare
  • Strong knowledge of virtualization in AWS and Azure
  • Strong Windows Server/Client skills (Windows Server 2003 through to 2019)
  • Strong Linux skills (Ubuntu/CentOS/RedHat)
  • Strong understanding of Active Directory/DHCP/DNS
  • Strong understanding of network protocols/ports/vlans
  • Strong verbal and written communication skills
  • Excellent technical documentation creation skills


Additional Information
Our Values and DNA

At Octopus we don't just focus on what we do but also how we do it. Everyone shares our values of being straightforward, helpful and bold. And while these are the principles that guide us as an organisation, our DNA goes even further, by revealing our inner strengths:

- We are loyal: we fully buy-in to the company's vision and believe in everything that Octopus stands for.

- We are respectful: we live and breathe the Octopus values of being helpful, straightforward and bold.

- We are resilient: we have an inner strength that means we never give in.

- We are intellectually curious: we seek to understand how the world works and were always learning, adapting and improving.

- We understand who our customers are: and because we know them really well, we always give them our very best.

What we offer

Octopus has built an exciting and inclusive high-performance culture where employees feel empowered. This means we welcome discussions around flexible working hours. We also understand the value of diversity, and we have a team dedicated to promoting gender, ethnic, socio-economic, LGBT and disability equality, to make sure we back up our words with actions. All Octopus employees are given the opportunity to develop new skills, aim higher and accelerate their careers.

Server Support Engineer
  • London, England, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Server Support Engineer
Company Description
At Octopus we're transforming the industries we operate in and improving the lives of millions of people. We've built market-leading positions in a number of specialist sectors, including smaller company financing, renewable energy, healthcare and property finance. We employ in excess of 750 people and manage more than £8.3 billion on behalf of more than 50,000 investors. Our products don't just help real people solve real life problems, they also make a positive impact on the world around us.

The Octopus Group incorporates Octopus Energy, Octopus Real Estate Octopus Investments, Octopus Ventures and Octopus Labs. Our aim is to have an impact in everything we do, and to make a vital contribution to the UK economy by helping people, companies and institutions generate wealth. And we're always on the look-out for smart, talented people who share our values.


Job Description
The mission of the IT team is to provide innovative and reliable technology solutions to help the business and their clients work smarter and more efficiently. The IT team has grown significantly over the last year in terms of numbers of people, systems supported and projects to deliver. Technology is seen as the enabler to helping the company further differentiate itself on customer service as well as allowing it to grow rapidly without constraining the business.

Responsibilities:
  • Daily maintenance and support of production infrastructure and solutions
  • Constant evaluation of production infrastructure and solutions to ensure 'fit for purpose'
  • Managing multiple tasks simultaneously while adapting to agile business requirements
  • Collaborating with relevant IT service owners to improve support, delivery & communication
  • Acting as an escalation point for Desktop Support team members
  • Providing ad-hoc specialist support for small projects/access/information requests

We'll love you if:
  • You enjoy supporting and implementing new solutions
  • You create documentation because you enjoy it!
  • You were the kind of kid who took things apart just to put them back together (correctly)
  • You relish the opportunity to implement improvements
  • You're passionate about technology delivery
  • You have a strong background in infrastructure support
  • HOW is just as important as WHAT you do
  • You are a confident communicator, enjoy working in a friendly, collaborative, fast-paced team and are comfortable talking to people at all levels of the business

You'll love us if you enjoy:
  • Solving problems - things happen and you're there to fix them
  • Providing a 'new technology lifecycle' support experience
  • Being one of the go-to people for specialist technical knowledge
  • Passion for infrastructure and a commitment to exceeding expectations
  • Imparting knowledge to the team
  • Working in a collaborative environment, as part of a growing team

Us:
  • Octopus Labs is driving innovation and technical change throughout the Octopus Group
  • We're one of the largest VCs in Europe
  • We love entrepreneurs
  • We're happy for you to keep working on your side-projects.
  • Started in a bedroom 19 years ago and still run by the same founders we have a strong entrepreneurial flair and a culture of always asking questions

Why?
  • Flexible working hours
  • Exceptionally diverse/multinational team
  • Salary (tell us what you are worth) + benefits
  • Relaxed, creative environment
  • Stunning office




Qualifications
  • Server Infrastructure Support experience in an Enterprise environment
  • Strong knowledge of virtualization in VMWare
  • Strong knowledge of virtualization in AWS and Azure
  • Strong Windows Server/Client skills (Windows Server 2003 through to 2019)
  • Strong Linux skills (Ubuntu/CentOS/RedHat)
  • Strong understanding of Active Directory/DHCP/DNS
  • Strong understanding of network protocols/ports/vlans
  • Strong verbal and written communication skills
  • Excellent technical documentation creation skills


Additional Information
Our Values and DNA

At Octopus we don't just focus on what we do but also how we do it. Everyone shares our values of being straightforward, helpful and bold. And while these are the principles that guide us as an organisation, our DNA goes even further, by revealing our inner strengths:

- We are loyal: we fully buy-in to the company's vision and believe in everything that Octopus stands for.

- We are respectful: we live and breathe the Octopus values of being helpful, straightforward and bold.

- We are resilient: we have an inner strength that means we never give in.

- We are intellectually curious: we seek to understand how the world works and were always learning, adapting and improving.

- We understand who our customers are: and because we know them really well, we always give them our very best.

What we offer

Octopus has built an exciting and inclusive high-performance culture where employees feel empowered. This means we welcome discussions around flexible working hours. We also understand the value of diversity, and we have a team dedicated to promoting gender, ethnic, socio-economic, LGBT and disability equality, to make sure we back up our words with actions. All Octopus employees are given the opportunity to develop new skills, aim higher and accelerate their careers.