IT SYSTEMS MANAGER - Accrington, Greater Manchester

This is an exciting opportunity to join one of the UK's largest e-commerce companies on the cusp of a £60 million modernisation drive, and play an instrumental role in driving the development of new, critical business systems spanning Logistics, Warehousing, Buying and Merchandising.

THE COMPANY:
Originally started over 50 years ago as a traditional mail order company, today this digital retailer employs over 1000 employees across the UK and serves millions of customers every year. Conveniently accessible via a number of great motorway links across the North of England, they offer a range of benefits including free parking and have a welcoming, non-corporate culture.

THE ROLE:
You will be responsible for the delivery of new high-quality solutions for the Logistics, Buying and Merchandising operations of the organisation, as well as managing, monitoring and enhancing any existing systems that are to remain. You will also be fulfilling the formal line management function for an established team of BA's, System Analysts and in-house Developers.

REQUIREMENTS:

• IT team management experience
• Experience with the implementing of new Warehouse, Logistics, Buying or Merchandising solutions and processes as well as their testing.
• Understanding of managing the data requirements in Logistics or Buying and Merchandising environments
• A proven resource manager skilled in improving the performance and outputs of others.
• Experience of recognised design and delivery principles and Agile methodologies
• Understanding of software delivery life-cycle management and resource allocation.
• Appropriate professional qualification/experience

With an opportunity such as this, it is unlikely that these roles are going to remain available for long, so email Philip Boltt at Search () or call me on .

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

IT SYSTEMS MANAGER - Accrington, Greater Manchester

This is an exciting opportunity to join one of the UK's largest e-commerce companies on the cusp of a £60 million modernisation drive, and play an instrumental role in driving the development of new, critical business systems spanning Logistics, Warehousing, Buying and Merchandising.

THE COMPANY:
Originally started over 50 years ago as a traditional mail order company, today this digital retailer employs over 1000 employees across the UK and serves millions of customers every year. Conveniently accessible via a number of great motorway links across the North of England, they offer a range of benefits including free parking and have a welcoming, non-corporate culture.

THE ROLE:
You will be responsible for the delivery of new high-quality solutions for the Logistics, Buying and Merchandising operations of the organisation, as well as managing, monitoring and enhancing any existing systems that are to remain. You will also be fulfilling the formal line management function for an established team of BA's, System Analysts and in-house Developers.

REQUIREMENTS:

• IT team management experience
• Experience with the implementing of new Warehouse, Logistics, Buying or Merchandising solutions and processes as well as their testing.
• Understanding of managing the data requirements in Logistics or Buying and Merchandising environments
• A proven resource manager skilled in improving the performance and outputs of others.
• Experience of recognised design and delivery principles and Agile methodologies
• Understanding of software delivery life-cycle management and resource allocation.
• Appropriate professional qualification/experience

With an opportunity such as this, it is unlikely that these roles are going to remain available for long, so email Philip Boltt at Search () or call me on .

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Market Risk Technology is a cross-asset group recently created within the Investment Bank, comprised of over 2,000 people in 15 countries. Our objective is to consolidate, streamline and simplify the generation, analysis and visualisation of Risk within the Investment Bank onto strategic, cross-asset platforms. The migration from a legacy, siloed, asset class specific environment to a shared, cross-asset, platform is a complex one and we're running that work as a programme.

As a Senior Developer, you'll be capturing the requirements and design, build & deliver risk and stress reporting systems focusing on C#.

• Writing code to specification for one or more applications / products during the build phase of the software development lifecycle focusing on C#
• Testing the code thoroughly and liaise with business users to ensure delivery is fit for purpose
• Working directly with stakeholders and technology teams to understand requirements both near-term and strategic
• Validating the technical design meets the business requirements
• In partnership with the component, functional and asset class teams across Market Risk design, build and deliver in line with the Market Risk strategic roadmap)
• Contribute to the testing of the deliveries with the stakeholders to ensure they meet the needs of the end users
• Make a key contribution to the front-to-back on-boarding and delivery of data and reporting requirements

• Experience as a hands on C# Developer with the ability to write and test code
• SQL experience
• Knowledge of using Excel

• Experience of working within the financial industry would be advantageous but not essential

• This role will be based in our Aurora house Glasgow office; a stone's throw away from Glasgow Central Train Station and the heart of Glasgow.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.

Market Risk Technology is a cross-asset group recently created within the Investment Bank, comprised of over 2,000 people in 15 countries. Our objective is to consolidate, streamline and simplify the generation, analysis and visualisation of Risk within the Investment Bank onto strategic, cross-asset platforms. The migration from a legacy, siloed, asset class specific environment to a shared, cross-asset, platform is a complex one and we're running that work as a programme.

As a Senior Developer, you'll be capturing the requirements and design, build & deliver risk and stress reporting systems focusing on C#.

• Writing code to specification for one or more applications / products during the build phase of the software development lifecycle focusing on C#
• Testing the code thoroughly and liaise with business users to ensure delivery is fit for purpose
• Working directly with stakeholders and technology teams to understand requirements both near-term and strategic
• Validating the technical design meets the business requirements
• In partnership with the component, functional and asset class teams across Market Risk design, build and deliver in line with the Market Risk strategic roadmap)
• Contribute to the testing of the deliveries with the stakeholders to ensure they meet the needs of the end users
• Make a key contribution to the front-to-back on-boarding and delivery of data and reporting requirements

• Experience as a hands on C# Developer with the ability to write and test code
• SQL experience
• Knowledge of using Excel

• Experience of working within the financial industry would be advantageous but not essential

• This role will be based in our Aurora house Glasgow office; a stone's throw away from Glasgow Central Train Station and the heart of Glasgow.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.

Swanstaff Recruitment is an award winning agency working on behalf of its prestigious client in IT solutions service sector who is currently looking for an experienced IT Service Desk Dispatcher. The role is full time, permanent and offering an excellent salary package.

The Role:

Reporting to the Service Delivery Manager, you are an integral member of the Service Desk, responsible for maximising utilisation of Service Desk engineers and ticket flow. Ticket flow is defined by the Service Desk processes and measured by SLA compliance, mean time to resolution ('MTTR'), customer satisfaction and your key performance indicators ('KPI').

Your key responsibilities are listed below, however, other tasks may be requested by the Service Delivery Manager:

• Review of tickets in 'Triage' and assigning them as per Service Desk process.
• Coordination of all service desk engineers to ensure maximum utilisation, using To-Dos, Service Calls and the Dispatch Calendar in Autotask.
• Manage client and internal stakeholder expectations.
• Assist the Service Delivery Manager in driving a customer-centric culture throughout the service desk.
• Communication with customers as required, keeping them informed of incident progress.
• Continually drive SLA compliance and low mean time to resolution ('MTTR') throughout the Service Desk.
• Police compliance with the Service Desk ticket flow processes, including swift escalation of tickets.
• Perform quality assurance of tickets ensuring Service Desk standards are being met.
• Participate in morning stand-ups with the Service Desk team providing key messaging, listening to any feedback and highlighting tickets that reporting has flagged as requiring attention.
• Responsible for training engineers on the usage of Autotask, in accordance with defined processes.
• With the role forming part of the Service Desk leadership, set a fantastic example to all of the Service Desk team, with emphasis on company's vision and values.
• Assist the Service Delivery Manager where required.

Skills:

• Basic computer and operating system knowledge.
• Excellent verbal and written communication skills with client and with engineers.
• Excellent customer service skills.
• Highly organised and pro-active, with the ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organisation's key services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Self-motivated with the ability to work in a fast moving environment.
• Data analysis and reporting.
• Ability to supervise a team and delegate to achieve the best overall outcome for the department

Successful applicants will receive benefits package, including generous pension scheme, free car park and rewarding working environment.

Apply now or call Tom Kurczab in our Dartford branch!

Looking for a tool to help you with your job search?
Download the Swanstaff APP now for all our latest vacancies, career advice and more!

EMPOWERING PEOPLE WITH OPPORTUNITIES
Swanstaff Recruitment is an equal employment company.

Swanstaff Recruitment is an award winning agency working on behalf of its prestigious client in IT solutions service sector who is currently looking for an experienced IT Service Desk Dispatcher. The role is full time, permanent and offering an excellent salary package.

The Role:

Reporting to the Service Delivery Manager, you are an integral member of the Service Desk, responsible for maximising utilisation of Service Desk engineers and ticket flow. Ticket flow is defined by the Service Desk processes and measured by SLA compliance, mean time to resolution ('MTTR'), customer satisfaction and your key performance indicators ('KPI').

Your key responsibilities are listed below, however, other tasks may be requested by the Service Delivery Manager:

• Review of tickets in 'Triage' and assigning them as per Service Desk process.
• Coordination of all service desk engineers to ensure maximum utilisation, using To-Dos, Service Calls and the Dispatch Calendar in Autotask.
• Manage client and internal stakeholder expectations.
• Assist the Service Delivery Manager in driving a customer-centric culture throughout the service desk.
• Communication with customers as required, keeping them informed of incident progress.
• Continually drive SLA compliance and low mean time to resolution ('MTTR') throughout the Service Desk.
• Police compliance with the Service Desk ticket flow processes, including swift escalation of tickets.
• Perform quality assurance of tickets ensuring Service Desk standards are being met.
• Participate in morning stand-ups with the Service Desk team providing key messaging, listening to any feedback and highlighting tickets that reporting has flagged as requiring attention.
• Responsible for training engineers on the usage of Autotask, in accordance with defined processes.
• With the role forming part of the Service Desk leadership, set a fantastic example to all of the Service Desk team, with emphasis on company's vision and values.
• Assist the Service Delivery Manager where required.

Skills:

• Basic computer and operating system knowledge.
• Excellent verbal and written communication skills with client and with engineers.
• Excellent customer service skills.
• Highly organised and pro-active, with the ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organisation's key services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Self-motivated with the ability to work in a fast moving environment.
• Data analysis and reporting.
• Ability to supervise a team and delegate to achieve the best overall outcome for the department

Successful applicants will receive benefits package, including generous pension scheme, free car park and rewarding working environment.

Apply now or call Tom Kurczab in our Dartford branch!

Looking for a tool to help you with your job search?
Download the Swanstaff APP now for all our latest vacancies, career advice and more!

EMPOWERING PEOPLE WITH OPPORTUNITIES
Swanstaff Recruitment is an equal employment company.

Company description:

Morgan Philips Group is an innovative recruitment business with a footprint across 4 continents. In just 5 years, we have built a global platform that disrupts conventional thinking in executive and professional recruiting. We combine high-touch consultancy with worldwide search capability and digital sourcing technologies to help you recruit better, faster and cost effectively.

Job description:

Project Analyst / Coordinator (Financial Services - e-Trading)

London

£350-450/day

I am looking for a strong Project Coordinator with specific experience in Financial Services, ideally with exposure to Exchange Trading.

Overview:

My client is embarking on a major strategic initiative to refresh the electronic market infrastructure.  This includes delivery of the following business critical applications;

1. In-house delivered electronic trading platform
2. Vendor based Trading GUI for use by clients and their vendors
3. In-house developed real-time market Monitoring & Control system
4. In-house developed Central Reference Data system
5. Vendor based real-time Pricing system
6. In-house developed market data system

The Trading Operations Project Analyst will be responsible for ensuring the smooth transition of the above projects. This includes;

• User Acceptance Testing – Defining and managing the UAT test schedule, ensuring the delivered features/products are acceptable
• User Training – Ensuring Trading Operations receive appropriate training in the correct use of the features/products being delivered.
• Operational Documentation – Ensuring appropriate operational documentation is updated/produced to reflect the new features and products being delivered.

The Trading Operations Project Delivery Manager is a hybrid role requiring a good understanding of Project Management, Test Management and exchange trading operations.

Required Experience:

• Financial Services experience.

• Project management experience within a financial/trading institution.

• Testing experience within a financial/trading institution.

• A thorough knowledge of market terminology.

• A thorough understanding of Traded Options.

• An understanding of the dealing regulations.

Company description:

Morgan Philips Group is an innovative recruitment business with a footprint across 4 continents. In just 5 years, we have built a global platform that disrupts conventional thinking in executive and professional recruiting. We combine high-touch consultancy with worldwide search capability and digital sourcing technologies to help you recruit better, faster and cost effectively.

Job description:

Project Analyst / Coordinator (Financial Services - e-Trading)

London

£350-450/day

I am looking for a strong Project Coordinator with specific experience in Financial Services, ideally with exposure to Exchange Trading.

Overview:

My client is embarking on a major strategic initiative to refresh the electronic market infrastructure.  This includes delivery of the following business critical applications;

1. In-house delivered electronic trading platform
2. Vendor based Trading GUI for use by clients and their vendors
3. In-house developed real-time market Monitoring & Control system
4. In-house developed Central Reference Data system
5. Vendor based real-time Pricing system
6. In-house developed market data system

The Trading Operations Project Analyst will be responsible for ensuring the smooth transition of the above projects. This includes;

• User Acceptance Testing – Defining and managing the UAT test schedule, ensuring the delivered features/products are acceptable
• User Training – Ensuring Trading Operations receive appropriate training in the correct use of the features/products being delivered.
• Operational Documentation – Ensuring appropriate operational documentation is updated/produced to reflect the new features and products being delivered.

The Trading Operations Project Delivery Manager is a hybrid role requiring a good understanding of Project Management, Test Management and exchange trading operations.

Required Experience:

• Financial Services experience.

• Project management experience within a financial/trading institution.

• Testing experience within a financial/trading institution.

• A thorough knowledge of market terminology.

• A thorough understanding of Traded Options.

• An understanding of the dealing regulations.

Company description:

Morgan Philips Group is an innovative recruitment business with a footprint across 4 continents. In just 5 years, we have built a global platform that disrupts conventional thinking in executive and professional recruiting. We combine high-touch consultancy with worldwide search capability and digital sourcing technologies to help you recruit better, faster and cost effectively.

Job description:

Project Manager (Financial Services - e-Trading

London

£550-750/day

I am looking for a strong Project Manager with specific experience in Financial Services, and notably applicants must have exposure to Exchange Trading.

Overview:

My client is embarking on a major strategic initiative to refresh the electronic market infrastructure.  This includes delivery of the following business critical applications;

1. In-house delivered electronic trading platform
2. Vendor based Trading GUI for use by clients and their vendors
3. In-house developed real-time market Monitoring & Control system
4. In-house developed Central Reference Data system
5. Vendor based real-time Pricing system
6. In-house developed market data system

The Trading Operations Project Delivery Manager will be responsible for ensuring the smooth transition of the above projects. This includes;

• User Acceptance Testing – Defining and managing the UAT test schedule, ensuring the delivered features/products are acceptable
• User Training – Ensuring Trading Operations receive appropriate training in the correct use of the features/products being delivered.
• Operational Documentation – Ensuring appropriate operational documentation is updated/produced to reflect the new features and products being delivered.
• Supervision of projects team – Provide supervisory oversight of Trading Operations Project Delivery Team

The Trading Operations Project Delivery Manager is a hybrid role requiring a good understanding of Project Management, Test Management and exchange trading operations.

Required Experience:

• Financial Services experience.

• Project management experience within a financial/trading institution.

• Testing experience within a financial/trading institution.

• A thorough knowledge of market terminology.

• A thorough understanding of Traded Options.

• An understanding of the dealing regulations.

Company description:

Morgan Philips Group is an innovative recruitment business with a footprint across 4 continents. In just 5 years, we have built a global platform that disrupts conventional thinking in executive and professional recruiting. We combine high-touch consultancy with worldwide search capability and digital sourcing technologies to help you recruit better, faster and cost effectively.

Job description:

Project Manager (Financial Services - e-Trading

London

£550-750/day

I am looking for a strong Project Manager with specific experience in Financial Services, and notably applicants must have exposure to Exchange Trading.

Overview:

My client is embarking on a major strategic initiative to refresh the electronic market infrastructure.  This includes delivery of the following business critical applications;

1. In-house delivered electronic trading platform
2. Vendor based Trading GUI for use by clients and their vendors
3. In-house developed real-time market Monitoring & Control system
4. In-house developed Central Reference Data system
5. Vendor based real-time Pricing system
6. In-house developed market data system

The Trading Operations Project Delivery Manager will be responsible for ensuring the smooth transition of the above projects. This includes;

• User Acceptance Testing – Defining and managing the UAT test schedule, ensuring the delivered features/products are acceptable
• User Training – Ensuring Trading Operations receive appropriate training in the correct use of the features/products being delivered.
• Operational Documentation – Ensuring appropriate operational documentation is updated/produced to reflect the new features and products being delivered.
• Supervision of projects team – Provide supervisory oversight of Trading Operations Project Delivery Team

The Trading Operations Project Delivery Manager is a hybrid role requiring a good understanding of Project Management, Test Management and exchange trading operations.

Required Experience:

• Financial Services experience.

• Project management experience within a financial/trading institution.

• Testing experience within a financial/trading institution.

• A thorough knowledge of market terminology.

• A thorough understanding of Traded Options.

• An understanding of the dealing regulations.