About Us

Established in 1880, PFG is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provide a portfolio of credit products designed to meet the particular needs of those who are not well serviced by mainstream lenders. The Provident Financial Group is made up of Provident Home Credit, Satsuma Loans, Vanquis Bank, Cheque Exchange and Moneybarn.

About the Role

In this role you will deliver User experience across our Consumer Credit Division, working on all websites and mobile apps. In addition to designing wireframes, building prototypes, guiding user research, and writing code for amends to the application interface, you will spend time understanding key digital/non-digital customer interactions to build a three-dimensional view of customers experience in order to bring about a positive impact on customer conversion and experience.

Key Responsibilities

• Communicate and engage colleagues, educating them in a User Focussed design approach, encouraging and influencing them to change their ways of working and processes.
• A key driver of advocacy for customer focussed digital services and customer centric digitisation across business and development teams.
• Set clear objectives to drive individual performance to achieve delivery of departmental targets and goals that are aligned to strategic objectives.
• Focus and implementation of actions based on tasks identified through activity such as conducting user interviews, customer care colleague interviews and user behaviour analysis.
• Focus on tasks supporting a customer-centric approach to UX that continually improve our core digital user journeys and how our customers flow through them.
• Support on usability issues and EA 2010 compliance over aspects of typography, layout, colour, graphics, visual effects, imagery, texture, mood.
• Direct experience writing HTML and CSS code to implement changes to visual design and an understanding of server-side languages at a junior level.
• Customer Centricity and UX processes to support and drive the achievement of CCD Balanced Scorecard Performance Measures and identify areas of improvement to drive performance.
• Ensure all activity is focussed on maximising customer experience while also delivering commercial benefits.
• Provides operational and specialist insight to drive continuous improvement.
• Ensure that the FCA focus on Customer Outcomes is an innate part of our transformational change agenda, roadmap and backlog prioritisation.

About You

We would like you to have skills and experience in some of the following:

• Experience of researching and analysing user behaviour and interpreting back to actionable tasks designed to improve sales conversion.
• Ability to rapidly understand and balance the intersection and impact of SEO and UX in customer experience
• Clear understanding of customer centred design principles
• Evidence of understanding on customer audience segmentation and the impact in UX development
• Experience of test and learn principles with examples
• Exposure to agile design and development methodologies
• Demonstrable experience of using Microsoft Axure (or other prototyping tools) to develop interactive prototypes
• Direct experience writing HTML and CSS code
• Understanding of server-side languages at a junior level
• Excellent communication skills and the ability to communicate with people at all levels in an organisation
• Ability to influence and challenge constructively
• Strong attention to detail
• Ability to grasp new concepts quickly and efficiently

Desirable

• Understand the requirements of an FCA regulated business
• Experience of working with Umbraco and Wordpress CMS
• Demonstrable evidence of using website analytics (Adobe, Google) and implementing changes based on findings
• Strong commercial awareness

The Benefits

The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.

On top of all this, we will give you a package including:

• 25 days annual leave increasing with service.
• Up to 7% annual profit bonus.
• Pension
• Onsite Gym - Provident have partnered with High Five gyms. Alongside our Gym, there are weekly classes held throughout the day and pre 09:00 and post 17:00 where you can attend anything from Spinning to Pilates to Boxercise.

Equality, Diversity & Inclusion EDI

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.

About Us

Established in 1880, PFG is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provide a portfolio of credit products designed to meet the particular needs of those who are not well serviced by mainstream lenders. The Provident Financial Group is made up of Provident Home Credit, Satsuma Loans, Vanquis Bank, Cheque Exchange and Moneybarn.

About the Role

In this role you will deliver User experience across our Consumer Credit Division, working on all websites and mobile apps. In addition to designing wireframes, building prototypes, guiding user research, and writing code for amends to the application interface, you will spend time understanding key digital/non-digital customer interactions to build a three-dimensional view of customers experience in order to bring about a positive impact on customer conversion and experience.

Key Responsibilities

• Communicate and engage colleagues, educating them in a User Focussed design approach, encouraging and influencing them to change their ways of working and processes.
• A key driver of advocacy for customer focussed digital services and customer centric digitisation across business and development teams.
• Set clear objectives to drive individual performance to achieve delivery of departmental targets and goals that are aligned to strategic objectives.
• Focus and implementation of actions based on tasks identified through activity such as conducting user interviews, customer care colleague interviews and user behaviour analysis.
• Focus on tasks supporting a customer-centric approach to UX that continually improve our core digital user journeys and how our customers flow through them.
• Support on usability issues and EA 2010 compliance over aspects of typography, layout, colour, graphics, visual effects, imagery, texture, mood.
• Direct experience writing HTML and CSS code to implement changes to visual design and an understanding of server-side languages at a junior level.
• Customer Centricity and UX processes to support and drive the achievement of CCD Balanced Scorecard Performance Measures and identify areas of improvement to drive performance.
• Ensure all activity is focussed on maximising customer experience while also delivering commercial benefits.
• Provides operational and specialist insight to drive continuous improvement.
• Ensure that the FCA focus on Customer Outcomes is an innate part of our transformational change agenda, roadmap and backlog prioritisation.

About You

We would like you to have skills and experience in some of the following:

• Experience of researching and analysing user behaviour and interpreting back to actionable tasks designed to improve sales conversion.
• Ability to rapidly understand and balance the intersection and impact of SEO and UX in customer experience
• Clear understanding of customer centred design principles
• Evidence of understanding on customer audience segmentation and the impact in UX development
• Experience of test and learn principles with examples
• Exposure to agile design and development methodologies
• Demonstrable experience of using Microsoft Axure (or other prototyping tools) to develop interactive prototypes
• Direct experience writing HTML and CSS code
• Understanding of server-side languages at a junior level
• Excellent communication skills and the ability to communicate with people at all levels in an organisation
• Ability to influence and challenge constructively
• Strong attention to detail
• Ability to grasp new concepts quickly and efficiently

Desirable

• Understand the requirements of an FCA regulated business
• Experience of working with Umbraco and Wordpress CMS
• Demonstrable evidence of using website analytics (Adobe, Google) and implementing changes based on findings
• Strong commercial awareness

The Benefits

The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.

On top of all this, we will give you a package including:

• 25 days annual leave increasing with service.
• Up to 7% annual profit bonus.
• Pension
• Onsite Gym - Provident have partnered with High Five gyms. Alongside our Gym, there are weekly classes held throughout the day and pre 09:00 and post 17:00 where you can attend anything from Spinning to Pilates to Boxercise.

Equality, Diversity & Inclusion EDI

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.

The Service Engagement & Transition Manager will work as part of the Service Engagement and Transition (SET) team and will be responsible for working with a team of internal and external partners to deliver complex solutions in alignment with overall technology strategy and business requirements. As Service Engagement and Transition Manager working within in-flight BFS technology related projects, you will manage the on-going transition of projects and services into IT Operations.

• Defining new target operating models for new services
• Assuring services provided by our IT supply chain are aligned and deliver against our target operating model and business IT strategy
• Assuring and controlling the service modules for IT services in conjunction with service providers and other stakeholders (internal and external) where appropriate
• Verifying that the introduction of services will not corrupt the defined IT model and are sustainable
• Maintaining all aspects of the service transition process and its governance
• Securing internal or external resources to deliver project operational readiness
• Making sure that new technologies are properly transitioned from build into run
• Ensuring all products follow the Acceptance Into Run (AIR) process

• Strong Service engagement and transition management experience within a large organisation
• Experience of designing and deploying operating models within large, complex organizations, including service, support and financial elements covering all ITIL disciplines
• Strong stakeholder management experience

• ITIL certified (or equivalent working experience)
• Experience of working within a financial organization would be advantageous

We are set in the beautiful countryside of Knutsford, and have lots to on offer to our employees including: Dress down code every day, an onsite gym, remote working, Starbucks, family fun days, Astro turf, Tennis courts and much more. We also offer a free shuttle bus service from Knutsford train station to the site in the morning and from the site back to the train station in the evening.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this

The Service Engagement & Transition Manager will work as part of the Service Engagement and Transition (SET) team and will be responsible for working with a team of internal and external partners to deliver complex solutions in alignment with overall technology strategy and business requirements. As Service Engagement and Transition Manager working within in-flight BFS technology related projects, you will manage the on-going transition of projects and services into IT Operations.

• Defining new target operating models for new services
• Assuring services provided by our IT supply chain are aligned and deliver against our target operating model and business IT strategy
• Assuring and controlling the service modules for IT services in conjunction with service providers and other stakeholders (internal and external) where appropriate
• Verifying that the introduction of services will not corrupt the defined IT model and are sustainable
• Maintaining all aspects of the service transition process and its governance
• Securing internal or external resources to deliver project operational readiness
• Making sure that new technologies are properly transitioned from build into run
• Ensuring all products follow the Acceptance Into Run (AIR) process

• Strong Service engagement and transition management experience within a large organisation
• Experience of designing and deploying operating models within large, complex organizations, including service, support and financial elements covering all ITIL disciplines
• Strong stakeholder management experience

• ITIL certified (or equivalent working experience)
• Experience of working within a financial organization would be advantageous

We are set in the beautiful countryside of Knutsford, and have lots to on offer to our employees including: Dress down code every day, an onsite gym, remote working, Starbucks, family fun days, Astro turf, Tennis courts and much more. We also offer a free shuttle bus service from Knutsford train station to the site in the morning and from the site back to the train station in the evening.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this

We have an amazing opportunity for a Senior Cloud Engineer. This company have offices in central Edinburgh and their work environment is light and bright with inspiring spaces and quiet places. Perks of the job include catered lunches every Friday, weekly yoga and many other perks and treats.

This role can also be 100% remote, as long as you live in the UK.             

Are you a cloud computing, infrastructure-as-code, and automation enthusiast?

Do you want to work with a massively increasing portfolio of cloud technologies, as part of a growing progressive organisation?

Can you help us grow with best-of-breed open source tools and fully managed AWS services, and join us in embracing state-of-the-art cloud best practices?

We need engineers with passion and knowledge of AWS Cloud Computing and a modern approach to infrastructure automation. We want people familiar with cloud native approaches and container technology, who have a constant desire to keep learning and who have real hands-on experience.

This company is undergoing a re-engineering project to move into AWS. This is an opportunity to join them at an early stage and be part of design, transition and adoption conversations and really make an impact.

Key skills and technologies

• AWS
• ECS
• Docker
• Linux
• Lambda
• CloudWatch
• RDS & Aurora
• SageMaker

What we need from you

• Experience building and supporting production services using AWS.
• Infrastructure automation experience. We’ve used Puppet in our on-premise environment and are re-imagining our automation for the cloud using Terraform, Packer, and Docker.
• Problem solving and performance optimisation in a cloud environment. Highly distributed, scalable services bring unique challenges and we’ll be exploring state-of-the-art solutions to diagnose things that fail or slow down.
• Production experience managing relational databases. We run MySQL and have databases with hundreds of millions of rows, perform routine online schema changes and periodic DR tests. You’ll help us to maintain that high standard as we migrate.
• Knowledge of cloud design patterns, and architectures and debugging. We adopt a multi-account, multi-VPC strategy for maximum isolation between different services and separation of operational responsibility.
• Communications skills - we're all constantly learning and like to encourage the sharing of knowledge across our engineering team
• Security awareness - you understand the importance of security best practices and know how to establish a robust set of defences

Please apply online for immediate consideration.

We have an amazing opportunity for a Senior Cloud Engineer. This company have offices in central Edinburgh and their work environment is light and bright with inspiring spaces and quiet places. Perks of the job include catered lunches every Friday, weekly yoga and many other perks and treats.

This role can also be 100% remote, as long as you live in the UK.             

Are you a cloud computing, infrastructure-as-code, and automation enthusiast?

Do you want to work with a massively increasing portfolio of cloud technologies, as part of a growing progressive organisation?

Can you help us grow with best-of-breed open source tools and fully managed AWS services, and join us in embracing state-of-the-art cloud best practices?

We need engineers with passion and knowledge of AWS Cloud Computing and a modern approach to infrastructure automation. We want people familiar with cloud native approaches and container technology, who have a constant desire to keep learning and who have real hands-on experience.

This company is undergoing a re-engineering project to move into AWS. This is an opportunity to join them at an early stage and be part of design, transition and adoption conversations and really make an impact.

Key skills and technologies

• AWS
• ECS
• Docker
• Linux
• Lambda
• CloudWatch
• RDS & Aurora
• SageMaker

What we need from you

• Experience building and supporting production services using AWS.
• Infrastructure automation experience. We’ve used Puppet in our on-premise environment and are re-imagining our automation for the cloud using Terraform, Packer, and Docker.
• Problem solving and performance optimisation in a cloud environment. Highly distributed, scalable services bring unique challenges and we’ll be exploring state-of-the-art solutions to diagnose things that fail or slow down.
• Production experience managing relational databases. We run MySQL and have databases with hundreds of millions of rows, perform routine online schema changes and periodic DR tests. You’ll help us to maintain that high standard as we migrate.
• Knowledge of cloud design patterns, and architectures and debugging. We adopt a multi-account, multi-VPC strategy for maximum isolation between different services and separation of operational responsibility.
• Communications skills - we're all constantly learning and like to encourage the sharing of knowledge across our engineering team
• Security awareness - you understand the importance of security best practices and know how to establish a robust set of defences

Please apply online for immediate consideration.