Do you have a proactive approach when resolving problems?

Are you able to work with minimum supervision?

I have the perfect job for you!

My client based on the outskirts of Maidenhead is looking for a junior technical candidate to join their ever growing team. You will help repair and test electronic equipment, support helpdesk in troubleshooting and diagnostics, and assist the team with tasks of configuration. 

What's in it for you?

My client is an international company and work across 20 countries in the EMEA region! They are offering a salary of £18,000 to £20,000 with an excellent benefits package including 25 days holiday, free parking, free on site gym, on site cafe, free refreshments and fresh fruit, cycle to work scheme, private medical insurance, personal pension plan and so much more...

This role is based on the outskirts of Maidenhead and is full time. Hours of work are 9am to 5pm.

There are also opportunities to grow rapidly with the business. You will be given full training and development opportunities.

Do you have the relevant experience?

If you have strong IT skills, experience in repair and testing of electronic equipment and willingness to learn then this is the perfect job for you! Previous knowledge of device configuration methods and familiarity of Windows CE and android platforms would be desirable.

Please contact Billie Dhadda and click on the link to apply.

Do you have a proactive approach when resolving problems?

Are you able to work with minimum supervision?

I have the perfect job for you!

My client based on the outskirts of Maidenhead is looking for a junior technical candidate to join their ever growing team. You will help repair and test electronic equipment, support helpdesk in troubleshooting and diagnostics, and assist the team with tasks of configuration. 

What's in it for you?

My client is an international company and work across 20 countries in the EMEA region! They are offering a salary of £18,000 to £20,000 with an excellent benefits package including 25 days holiday, free parking, free on site gym, on site cafe, free refreshments and fresh fruit, cycle to work scheme, private medical insurance, personal pension plan and so much more...

This role is based on the outskirts of Maidenhead and is full time. Hours of work are 9am to 5pm.

There are also opportunities to grow rapidly with the business. You will be given full training and development opportunities.

Do you have the relevant experience?

If you have strong IT skills, experience in repair and testing of electronic equipment and willingness to learn then this is the perfect job for you! Previous knowledge of device configuration methods and familiarity of Windows CE and android platforms would be desirable.

Please contact Billie Dhadda and click on the link to apply.

Do you have a proactive approach when resolving problems?

Are you able to work with minimum supervision?

I have the perfect job for you!

My client based on the outskirts of Maidenhead is looking for a junior technical candidate to join their ever growing team. You will help repair and test electronic equipment, support helpdesk in troubleshooting and diagnostics, and assist the team with tasks of configuration. 

What's in it for you?

My client is an international company and work across 20 countries in the EMEA region! They are offering a salary of £18,000 to £20,000 with an excellent benefits package including 25 days holiday, free parking, free on site gym, on site cafe, free refreshments and fresh fruit, cycle to work scheme, private medical insurance, personal pension plan and so much more...

This role is based on the outskirts of Maidenhead and is full time. Hours of work are 9am to 5pm.

There are also opportunities to grow rapidly with the business. You will be given full training and development opportunities.

Do you have the relevant experience?

If you have strong IT skills, experience in repair and testing of electronic equipment and willingness to learn then this is the perfect job for you! Previous knowledge of device configuration methods and familiarity of Windows CE and android platforms would be desirable.

Please contact Billie Dhadda and click on the link to apply.

Do you have a proactive approach when resolving problems?

Are you able to work with minimum supervision?

I have the perfect job for you!

My client based on the outskirts of Maidenhead is looking for a junior technical candidate to join their ever growing team. You will help repair and test electronic equipment, support helpdesk in troubleshooting and diagnostics, and assist the team with tasks of configuration. 

What's in it for you?

My client is an international company and work across 20 countries in the EMEA region! They are offering a salary of £18,000 to £20,000 with an excellent benefits package including 25 days holiday, free parking, free on site gym, on site cafe, free refreshments and fresh fruit, cycle to work scheme, private medical insurance, personal pension plan and so much more...

This role is based on the outskirts of Maidenhead and is full time. Hours of work are 9am to 5pm.

There are also opportunities to grow rapidly with the business. You will be given full training and development opportunities.

Do you have the relevant experience?

If you have strong IT skills, experience in repair and testing of electronic equipment and willingness to learn then this is the perfect job for you! Previous knowledge of device configuration methods and familiarity of Windows CE and android platforms would be desirable.

Please contact Billie Dhadda and click on the link to apply.

Do you have a proactive approach when resolving problems?

Are you able to work with minimum supervision?

I have the perfect job for you!

My client based on the outskirts of Maidenhead is looking for a junior technical candidate to join their ever growing team. You will help repair and test electronic equipment, support helpdesk in troubleshooting and diagnostics, and assist the team with tasks of configuration. 

What's in it for you?

My client is an international company and work across 20 countries in the EMEA region! They are offering a salary of £18,000 to £20,000 with an excellent benefits package including 25 days holiday, free parking, free on site gym, on site cafe, free refreshments and fresh fruit, cycle to work scheme, private medical insurance, personal pension plan and so much more...

This role is based on the outskirts of Maidenhead and is full time. Hours of work are 9am to 5pm.

There are also opportunities to grow rapidly with the business. You will be given full training and development opportunities.

Do you have the relevant experience?

If you have strong IT skills, experience in repair and testing of electronic equipment and willingness to learn then this is the perfect job for you! Previous knowledge of device configuration methods and familiarity of Windows CE and android platforms would be desirable.

Please contact Billie Dhadda and click on the link to apply.

Do you have a proactive approach when resolving problems?

Are you able to work with minimum supervision?

I have the perfect job for you!

My client based on the outskirts of Maidenhead is looking for a junior technical candidate to join their ever growing team. You will help repair and test electronic equipment, support helpdesk in troubleshooting and diagnostics, and assist the team with tasks of configuration. 

What's in it for you?

My client is an international company and work across 20 countries in the EMEA region! They are offering a salary of £18,000 to £20,000 with an excellent benefits package including 25 days holiday, free parking, free on site gym, on site cafe, free refreshments and fresh fruit, cycle to work scheme, private medical insurance, personal pension plan and so much more...

This role is based on the outskirts of Maidenhead and is full time. Hours of work are 9am to 5pm.

There are also opportunities to grow rapidly with the business. You will be given full training and development opportunities.

Do you have the relevant experience?

If you have strong IT skills, experience in repair and testing of electronic equipment and willingness to learn then this is the perfect job for you! Previous knowledge of device configuration methods and familiarity of Windows CE and android platforms would be desirable.

Please contact Billie Dhadda and click on the link to apply.

Become a Service Centre Team Manager/Team Leader with Capita Technology Solutions in Ruddington.

Great Opportunity to join our Data Communications Company (DCC) Service Centre to be responsible for managing a service centre team, managing escalations, ensuring targets for SLAs, KPIs and OLA's are met and processes are adhered to. Ensure consistently high standards of team and individual staff performance and customer service delivery.

Key Responsibilities

• Day to day management ensuring the highest standards of professionalism, written and verbal communication, customer service, timekeeping and attendance, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met by the team.
• Deal with formal escalations from the Service Centre as well as our Service Providers and Service Users when required as first escalation point, further escalating if necessary.
• Support the Service Centre analysts in completing their day to day tasks when dealing with problematic queries.
• Manage day to day customer issues through to satisfactory completion and raise areas of concern to ensure issues are identified and eradicated for the future, escalating appropriately when required.
• Managing the available resources to ensure the best possible cover is available at peak times by prioritising activities to SLAs.
• Provide statistical reports to the Management Team on staff members, team and service desk performance where required.
• Responsible for mentoring analysts, identifying training and allowing them to develop skills necessary for further positions within the company.
• Ensuring all 1:1 staff review is carried out in a regular, timely manner and recorded in CSB and that any training needs are identified and addressed in concert with the Training, Development and Knowledge (TDK) Manager.
• Deal with day to day HR issues and management of the team.
• Annual appraisals of all direct reports with assistance of the Service Centre Manager

What You'll Bring:

• Experience of working in a Service Desk or Customer Service environment.
• Previous supervisory or management experience.
• Experience in resource management (assessing, appraisals, etc.)
• Excellent Microsoft Office Skills (Word, Excel and Power Point)
• Sound understanding of ITIL, ideally ITIL Certified
• Ideally possess formal management qualifications
• Ability to challenge the way things have always been done and suggest improvements to process.
• Demonstrate competence in oral and written communication skills
• Flexible to new technologies.
• Ability to work under pressure
• The ability to prioritise effectively, both with their own workload and within the team
• Understand business issues and identify and articulate solutions
• Acceptance of change and being open minded to new methods in the ever-changing industry
• Ability to act promptly and decisively when dealing with problems

About Capita Technology Solutions

Capita Technology Solutions are a division of Capita plc, delivering a portfolio of IT infrastructure and network solutions covering everything from strategic and technical consulting, through to full outsourced solutions. We're currently one of the top five providers in the industry, and a market leader within the UK public sector with the number one market share in local government, education and health.

They are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

What's in it for you?

• A competitive basic salary
• 23 days Holiday, increasing to 27 with time.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Become a Service Centre Team Manager/Team Leader with Capita Technology Solutions in Ruddington.

Great Opportunity to join our Data Communications Company (DCC) Service Centre to be responsible for managing a service centre team, managing escalations, ensuring targets for SLAs, KPIs and OLA's are met and processes are adhered to. Ensure consistently high standards of team and individual staff performance and customer service delivery.

Key Responsibilities

• Day to day management ensuring the highest standards of professionalism, written and verbal communication, customer service, timekeeping and attendance, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met by the team.
• Deal with formal escalations from the Service Centre as well as our Service Providers and Service Users when required as first escalation point, further escalating if necessary.
• Support the Service Centre analysts in completing their day to day tasks when dealing with problematic queries.
• Manage day to day customer issues through to satisfactory completion and raise areas of concern to ensure issues are identified and eradicated for the future, escalating appropriately when required.
• Managing the available resources to ensure the best possible cover is available at peak times by prioritising activities to SLAs.
• Provide statistical reports to the Management Team on staff members, team and service desk performance where required.
• Responsible for mentoring analysts, identifying training and allowing them to develop skills necessary for further positions within the company.
• Ensuring all 1:1 staff review is carried out in a regular, timely manner and recorded in CSB and that any training needs are identified and addressed in concert with the Training, Development and Knowledge (TDK) Manager.
• Deal with day to day HR issues and management of the team.
• Annual appraisals of all direct reports with assistance of the Service Centre Manager

What You'll Bring:

• Experience of working in a Service Desk or Customer Service environment.
• Previous supervisory or management experience.
• Experience in resource management (assessing, appraisals, etc.)
• Excellent Microsoft Office Skills (Word, Excel and Power Point)
• Sound understanding of ITIL, ideally ITIL Certified
• Ideally possess formal management qualifications
• Ability to challenge the way things have always been done and suggest improvements to process.
• Demonstrate competence in oral and written communication skills
• Flexible to new technologies.
• Ability to work under pressure
• The ability to prioritise effectively, both with their own workload and within the team
• Understand business issues and identify and articulate solutions
• Acceptance of change and being open minded to new methods in the ever-changing industry
• Ability to act promptly and decisively when dealing with problems

About Capita Technology Solutions

Capita Technology Solutions are a division of Capita plc, delivering a portfolio of IT infrastructure and network solutions covering everything from strategic and technical consulting, through to full outsourced solutions. We're currently one of the top five providers in the industry, and a market leader within the UK public sector with the number one market share in local government, education and health.

They are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

What's in it for you?

• A competitive basic salary
• 23 days Holiday, increasing to 27 with time.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Opportunity: IT Support Technician

A position has arisen to join a growing Technical Support team of a successful recruitment business.

The role is to assist the IT Implementation Manager in day to day IT operations and provide 1st and 2nd line technical support to all Corporate staff, both internally and remotely. The team monitors and maintains IT and network operations across 11 sites in the United Kingdom with around 130+ employees; with plans for further expansion in and beyond 2020.

The successful applicant will require excellent problem solving and analytical skills, evidenced via previous work experience or technical / qualifications. You will also need a positive approach to new problems, and be flexible and adaptable in providing to the business as required. Ability to work under own initiative as well as part of a team, to develop new technical efficiencies and solutions to the business is essential.

Proman is a successful and rapidly expanding recruitment business. 

RESPONSIBILITIES FOR AN IT SUPPORT TECHNICIAN:

1. Perform troubleshooting with end users via telephone, remote control and in person.
2. Take ownership of technical problems reported via the support process and see through to a quick resolution.
3. Install and maintain end user computing equipment i.e desktop, laptop and mobiles.
4. Create, maintain and update working documents such as asset/license registers, inventory documents and mobile phone lists.
5. Implementation and application of IT governance at various internal sites.
6. Assist in creating standard operating process inline with ITIL framework.

KEY & BENEFICIAL SKILLS / EXPERIENCE FOR AN IT SUPPORT TECHNICIAN:

• Office 365 administration.
• Exposure to VMware, Citrix and NetApp storage.
• Experience of day to day administration of Windows server environment i.e Active Directory, group policy, DNS, DHCP, TCPIP 4.
• Experience of using a Backup solution.
• Exposure to database system and customer relationship system.
• Experience of maintaining a telephony system i.e Mitel, Avaya, cisco.
• Exposure to firewall technology or security appliance.
• Antivirus solution such as Crowdstrike, Sophos or Kaspersky AV.
• Exposure Hosted solution such as Citrix XenApp environment.
• Good understand of network technologies such as site to site vpn and switches. 

PromanIR

The UK is set to depart from the EU on 31st January 2020. EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Please follow the below link for information on how to apply.

Opportunity: IT Support Technician

A position has arisen to join a growing Technical Support team of a successful recruitment business.

The role is to assist the IT Implementation Manager in day to day IT operations and provide 1st and 2nd line technical support to all Corporate staff, both internally and remotely. The team monitors and maintains IT and network operations across 11 sites in the United Kingdom with around 130+ employees; with plans for further expansion in and beyond 2020.

The successful applicant will require excellent problem solving and analytical skills, evidenced via previous work experience or technical / qualifications. You will also need a positive approach to new problems, and be flexible and adaptable in providing to the business as required. Ability to work under own initiative as well as part of a team, to develop new technical efficiencies and solutions to the business is essential.

Proman is a successful and rapidly expanding recruitment business. 

RESPONSIBILITIES FOR AN IT SUPPORT TECHNICIAN:

1. Perform troubleshooting with end users via telephone, remote control and in person.
2. Take ownership of technical problems reported via the support process and see through to a quick resolution.
3. Install and maintain end user computing equipment i.e desktop, laptop and mobiles.
4. Create, maintain and update working documents such as asset/license registers, inventory documents and mobile phone lists.
5. Implementation and application of IT governance at various internal sites.
6. Assist in creating standard operating process inline with ITIL framework.

KEY & BENEFICIAL SKILLS / EXPERIENCE FOR AN IT SUPPORT TECHNICIAN:

• Office 365 administration.
• Exposure to VMware, Citrix and NetApp storage.
• Experience of day to day administration of Windows server environment i.e Active Directory, group policy, DNS, DHCP, TCPIP 4.
• Experience of using a Backup solution.
• Exposure to database system and customer relationship system.
• Experience of maintaining a telephony system i.e Mitel, Avaya, cisco.
• Exposure to firewall technology or security appliance.
• Antivirus solution such as Crowdstrike, Sophos or Kaspersky AV.
• Exposure Hosted solution such as Citrix XenApp environment.
• Good understand of network technologies such as site to site vpn and switches. 

PromanIR

The UK is set to depart from the EU on 31st January 2020. EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Please follow the below link for information on how to apply.