Customer Retention Specialist

Location: Gloucester

Salary: £18,000 + Monthly Bonuses

Full time, working 40 hours per week 8.30PM - 5.30PM, Monday to Friday.

This is a fantastic opportunity to work for a busy company based in Gloucester. The ideal candidate will be a driven, personable and organised individual to work in the retention team.

Customer Retention Specialist - The Role

• Respond to incoming requests via telephone, email and online live chat to identify, inform and sell the correct hosting product to meet the customers need.
• Maintain an excellent knowledge of our portfolio of products and services.
• Respond to incoming requests for cancellation of services and identify opportunities to achieve retention.
• To consistently achieve and exceed sales and retentions targets.
• Direct customers to our online knowledge base to improve their future self service capability.
• Document customer cancellation outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.
• Report regularly to Telesales & Customer Retentions Manager on all activities relating to the role.

Customer Retention Specialist - The Candidate

• Proven track record of selling on the telephone.
• Self-motivated.
• Sales and/or Customer Service experience in a similar role.
• Excellent verbal and written communication skills.
• Excellent telephone manner.
• Representing the company professionally at all times.
• Attention to detail and accuracy.
• Ability to manage own workload.
• Able to use MS Office programs: Outlook / Word / Excel.

To take advantage of this fantastic opportunity please send your CV to SOPHIE @ i2i Recruitment TODAY!

If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.

i2i Recruitment Ltd is a leading independent employment agency providing staffing solutions across specialist areas.

Customer Retention Specialist

Location: Gloucester

Salary: £18,000 + Monthly Bonuses

Full time, working 40 hours per week 8.30PM - 5.30PM, Monday to Friday.

This is a fantastic opportunity to work for a busy company based in Gloucester. The ideal candidate will be a driven, personable and organised individual to work in the retention team.

Customer Retention Specialist - The Role

• Respond to incoming requests via telephone, email and online live chat to identify, inform and sell the correct hosting product to meet the customers need.
• Maintain an excellent knowledge of our portfolio of products and services.
• Respond to incoming requests for cancellation of services and identify opportunities to achieve retention.
• To consistently achieve and exceed sales and retentions targets.
• Direct customers to our online knowledge base to improve their future self service capability.
• Document customer cancellation outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.
• Report regularly to Telesales & Customer Retentions Manager on all activities relating to the role.

Customer Retention Specialist - The Candidate

• Proven track record of selling on the telephone.
• Self-motivated.
• Sales and/or Customer Service experience in a similar role.
• Excellent verbal and written communication skills.
• Excellent telephone manner.
• Representing the company professionally at all times.
• Attention to detail and accuracy.
• Ability to manage own workload.
• Able to use MS Office programs: Outlook / Word / Excel.

To take advantage of this fantastic opportunity please send your CV to SOPHIE @ i2i Recruitment TODAY!

If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.

i2i Recruitment Ltd is a leading independent employment agency providing staffing solutions across specialist areas.

Are you a driven Sales person who is motivated by money and is looking for a role with career progression. Due to expansion my client is looking for a Outbound/Telesales to join the team.

To maximise the effectiveness of the Corporate Account managers by producing high quality leads and working as a team towards agreed set targets and profitability goals. To provide a high level of sales support by ensuring all queries are responded to in an efficient, professional and timely manner.

1. Data Cleanse leads and try and push for more information
2. Identify opportunities, produce leads and book appointments for the sales force with the emphasis on high quality leads.
3. Develop creative pitches and propositions aimed at specific industry sectors
4. Proactively follow up leads generated from canvassing by the account managers.
5. Use of initiative to identify and follow up opportunities with companies who are not already on the database
6. Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business
7. Incoming Calls - this includes taking incoming calls from prospective clients or customers and they are setting appointments for a sales representative to meet with each individual
8. Outgoing Calls - making outgoing calls are being done by most appointment setters

Commission structure is uncapped with OTE of £26k - £28k (£10 per appointment / lead generated)

Progression as the team is looking to expand throughout the year.

Monday to Friday, 9am to 5pm

28 days holiday per annum

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

Are you a driven Sales person who is motivated by money and is looking for a role with career progression. Due to expansion my client is looking for a Outbound/Telesales to join the team.

To maximise the effectiveness of the Corporate Account managers by producing high quality leads and working as a team towards agreed set targets and profitability goals. To provide a high level of sales support by ensuring all queries are responded to in an efficient, professional and timely manner.

1. Data Cleanse leads and try and push for more information
2. Identify opportunities, produce leads and book appointments for the sales force with the emphasis on high quality leads.
3. Develop creative pitches and propositions aimed at specific industry sectors
4. Proactively follow up leads generated from canvassing by the account managers.
5. Use of initiative to identify and follow up opportunities with companies who are not already on the database
6. Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business
7. Incoming Calls - this includes taking incoming calls from prospective clients or customers and they are setting appointments for a sales representative to meet with each individual
8. Outgoing Calls - making outgoing calls are being done by most appointment setters

Commission structure is uncapped with OTE of £26k - £28k (£10 per appointment / lead generated)

Progression as the team is looking to expand throughout the year.

Monday to Friday, 9am to 5pm

28 days holiday per annum

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

Role: IT Support Technician
Location: Rotherham
Salary: £20,000 DOE

***Interviewing Immediately - Apply Now***

Are you looking for a new challenge as an essential IT Support Technician in a leading MSP in Rotherham? My client is looking for a dedicated and committed IT Support Technician to join their close-knit team and get on board as they go through a large spell of expansion.

This is a fantastic opportunity to join an organisation who will offer to pay for qualifications and develop you within your IT career. MSP experience is desired whilst the successful candidate must have excellent customer service skills. This opportunity lends itself to someone who is self-motivated, determined and sociable within a fantastic office environment.

Benefits:
** 25 Days Holiday + BH
** Free Onsite Gym
** Free car park
** Fantastic pension and health scheme
** Company Laptop
** Regular social events

Key Skills:
** Windows 10
** Windows Server, 2008, 2012, 2016, 2019
** Microsoft Office Suites
** Office 365 Administration
** Active Directory
** DNS, DHCP, networks, routers, firewalls

If you're looking to get stuck into a new support position with a brilliant business, and would like your next role to be a position where you can progress yourself then please email me your most recent CV to jack . matthews @ itecco . co . uk and give me a call on ()!

Role: IT Support Technician
Location: Rotherham
Salary: £20,000 DOE

***Interviewing Immediately - Apply Now***

Are you looking for a new challenge as an essential IT Support Technician in a leading MSP in Rotherham? My client is looking for a dedicated and committed IT Support Technician to join their close-knit team and get on board as they go through a large spell of expansion.

This is a fantastic opportunity to join an organisation who will offer to pay for qualifications and develop you within your IT career. MSP experience is desired whilst the successful candidate must have excellent customer service skills. This opportunity lends itself to someone who is self-motivated, determined and sociable within a fantastic office environment.

Benefits:
** 25 Days Holiday + BH
** Free Onsite Gym
** Free car park
** Fantastic pension and health scheme
** Company Laptop
** Regular social events

Key Skills:
** Windows 10
** Windows Server, 2008, 2012, 2016, 2019
** Microsoft Office Suites
** Office 365 Administration
** Active Directory
** DNS, DHCP, networks, routers, firewalls

If you're looking to get stuck into a new support position with a brilliant business, and would like your next role to be a position where you can progress yourself then please email me your most recent CV to jack . matthews @ itecco . co . uk and give me a call on ()!

A multi award-winning ISP based in the centre of Sheffield has an opening for a new 1st Line Support Engineer with advanced Spanish language skills to join their technical team. This is an entry level role for someone who has a keen interest in Information Technology sector and would like the opportunity to grow their technical skill set.

Providing a specialist and elite internet service is at heart of this company's values. Their belief that a great quality service is not only an advantage, but an essential utility, drives the need for great customer service. The new 1st Line Support Engineer will play a key role in facilitating this offering by understanding the needs of the customer, and providing great communication to solve their internet issues.

Your role as a 1st Line Support Engineer will be a great balance of enjoyable and challenging. Your peers are a collaborative team of multi-skilled techies who are passionate about delivering advice and solutions to their customers, and who will ensure your skills development by offering a great working environment.

To apply for the 1st Line Support Engineer position, we ask that you have a good selection of the following:

• Native / Advanced level language skills in Spanish - both written and verbal
• Good written and verbal English language skills
• Basic understanding of operating systems such as Windows, Mac and Linux
• Basic understanding of networking
• TCP/IP
• Great telephone manner
• Problem solving skills

A 15 minute walk from Sheffield train station, this company is well connected to locations such as Doncaster, Rotherham, Barnsley, Wakefield, Chesterfield and Stockport. For drivers, there are heavily discounted car parking spaces on site.

To apply for the 1st Line Support Engineer role, please send your CV urgently and we will contact all successful applicants.

Keywords:Spanish / Multilingual / Service desk / Support / IT / Computing / Networking

A multi award-winning ISP based in the centre of Sheffield has an opening for a new 1st Line Support Engineer with advanced Spanish language skills to join their technical team. This is an entry level role for someone who has a keen interest in Information Technology sector and would like the opportunity to grow their technical skill set.

Providing a specialist and elite internet service is at heart of this company's values. Their belief that a great quality service is not only an advantage, but an essential utility, drives the need for great customer service. The new 1st Line Support Engineer will play a key role in facilitating this offering by understanding the needs of the customer, and providing great communication to solve their internet issues.

Your role as a 1st Line Support Engineer will be a great balance of enjoyable and challenging. Your peers are a collaborative team of multi-skilled techies who are passionate about delivering advice and solutions to their customers, and who will ensure your skills development by offering a great working environment.

To apply for the 1st Line Support Engineer position, we ask that you have a good selection of the following:

• Native / Advanced level language skills in Spanish - both written and verbal
• Good written and verbal English language skills
• Basic understanding of operating systems such as Windows, Mac and Linux
• Basic understanding of networking
• TCP/IP
• Great telephone manner
• Problem solving skills

A 15 minute walk from Sheffield train station, this company is well connected to locations such as Doncaster, Rotherham, Barnsley, Wakefield, Chesterfield and Stockport. For drivers, there are heavily discounted car parking spaces on site.

To apply for the 1st Line Support Engineer role, please send your CV urgently and we will contact all successful applicants.

Keywords:Spanish / Multilingual / Service desk / Support / IT / Computing / Networking