Tech Support Engineer required for a busy IT support company currently supporting 3 local schools. The successful Tech Support Engineer will join a team supporting users in collaboration with other members of the IT team.

This Tech Support Engineer role requires the following skills/experience:

• Windows Support
• Active Directory
• FMS experience
• Ticket management
• Education sector experience
• DNS and Domain
• Networking

To interview immediately for this Tech Support Engineer role, apply now!

Tech Support Engineer required for a busy IT support company currently supporting 3 local schools. The successful Tech Support Engineer will join a team supporting users in collaboration with other members of the IT team.

This Tech Support Engineer role requires the following skills/experience:

• Windows Support
• Active Directory
• FMS experience
• Ticket management
• Education sector experience
• DNS and Domain
• Networking

To interview immediately for this Tech Support Engineer role, apply now!

Service Desk Analyst – Helpdesk (Contract)
Poole, Dorset
£25,918 pro rata Plus Benefits 

Contract lasting up to six months

Our purpose is simple, to save lives at sea. Across the UK and Ireland, the RNLI is recognised for our lifesaving work, from rescue and supervision to education and prevention. An essential part of making this happen is to make sure our IT equipment and systems support all of our activities, and that the RNLI IT team is able to support all of our users, volunteers and supporters. The RNLI primarily uses Microsoft software, and we are currently rolling out new technologies across business systems and investing in upgrading our core capabilities.

We are looking for an experienced Service Desk Analyst to work within our End User Computing team. The Service Desk provides first and second line support for desktop services (O365 suite, Windows 10, Office 2010/2016, SCCM, Apple products, printers, tablets and telephony, including mobiles). The team works from 07:45 to 18:00, and you will be expected to cover varying shifts within these times.

This role will be assisting our Face to Face Fundraising team with the launch of their new Samsung tablets. This will include managing the set-up, configuration and deployment of devices and working with our Service Desk team to provide ongoing support to staff and volunteers across our IT estate.

It is expected that you will have knowledge and experience of ITIL processes. You will be familiar with delivering to SLAs and managing your workload accordingly. You will be an experienced user of an ITSM (ticketing) tool to manage user incidents and service requests. It would be advantageous to have experience or knowledge of IT security practices, and GDPR requirements.   

We have a strong focus on customer service and working together as one team to help and support our crew out on the coast.

As much as we are an IT function requiring technical skill and knowledge, our forefront is having people who have a mindset to help each other out, go above and beyond and do the best for our organisation and the volunteers that we serve.

The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting).   

We are an equal opportunities employer.

The closing date for applications is the 11th March 2020, with interviews scheduled to be held on the 18th March 2020. 

Other organisations may call this role 1st Line Support Analyst, 2nd Line Support Analyst, IT Support Analyst, IT Support Technician, IT Service Desk Technician, Helpdesk Technician, or IT Service Desk Advisor.

So, if you want to take on a rewarding contract as a Service Desk Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Service Desk Analyst – Helpdesk (Contract)
Poole, Dorset
£25,918 pro rata Plus Benefits 

Contract lasting up to six months

Our purpose is simple, to save lives at sea. Across the UK and Ireland, the RNLI is recognised for our lifesaving work, from rescue and supervision to education and prevention. An essential part of making this happen is to make sure our IT equipment and systems support all of our activities, and that the RNLI IT team is able to support all of our users, volunteers and supporters. The RNLI primarily uses Microsoft software, and we are currently rolling out new technologies across business systems and investing in upgrading our core capabilities.

We are looking for an experienced Service Desk Analyst to work within our End User Computing team. The Service Desk provides first and second line support for desktop services (O365 suite, Windows 10, Office 2010/2016, SCCM, Apple products, printers, tablets and telephony, including mobiles). The team works from 07:45 to 18:00, and you will be expected to cover varying shifts within these times.

This role will be assisting our Face to Face Fundraising team with the launch of their new Samsung tablets. This will include managing the set-up, configuration and deployment of devices and working with our Service Desk team to provide ongoing support to staff and volunteers across our IT estate.

It is expected that you will have knowledge and experience of ITIL processes. You will be familiar with delivering to SLAs and managing your workload accordingly. You will be an experienced user of an ITSM (ticketing) tool to manage user incidents and service requests. It would be advantageous to have experience or knowledge of IT security practices, and GDPR requirements.   

We have a strong focus on customer service and working together as one team to help and support our crew out on the coast.

As much as we are an IT function requiring technical skill and knowledge, our forefront is having people who have a mindset to help each other out, go above and beyond and do the best for our organisation and the volunteers that we serve.

The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting).   

We are an equal opportunities employer.

The closing date for applications is the 11th March 2020, with interviews scheduled to be held on the 18th March 2020. 

Other organisations may call this role 1st Line Support Analyst, 2nd Line Support Analyst, IT Support Analyst, IT Support Technician, IT Service Desk Technician, Helpdesk Technician, or IT Service Desk Advisor.

So, if you want to take on a rewarding contract as a Service Desk Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Facilities Manager (Developer)
Dublin City
€Neg + Package
The Facilities Manager is responsible for technical operational management of the physical infrastructure of the Group.
Responsible for ensuring buildings are running for the comfort and safety of tenants and the preventative and planned maintenance of the infrastructure itself.
Responsibilities also include identifying areas for greater efficiency and cost-saving.
Report directly and work extensively with the Property Management Director and with the Buildings Supervisor who is responsible for buildings cleanliness, security, ease of use, helpfulness and friendliness of security and cleaning staff.
The Facilities Manager has extensive external contact with Specialist Service providers, Contractors and Tenants and internally with the rt Asset Manager, the Development Project Manager, the Finance Team and joint CEO’s.
Key Deliverables & Duties
Facilities Management
? First point of contact for tenants on all relevant facilities issues reporting e.g. leaks, air conditioning. Leading the promotion and delivery of excellence in the rt Group customer support.
? Responsible for all Planned Preventative Maintenance (PPM) of plant and equipment. Updating the schedule to ensure plant is maintained as per PPM Test Planner.
? Test Planner weekly monitoring (e.g. cleaning schedule, generator service etc)
? Developing and presenting business case to the rt leadership team to implement improvements and innovations in service delivery
? Waste disposal strategy and management.
? Assist in the effective sourcing and utilisation of services and subcontractors.
? Liaise with the Buildings Supervisor on caretaking, cleaning and security reporting and actioning on a day to day basis.
? Working extensively with others on rt Team during building, refurbishments, maintenance etc. Implementing agreed approach to contractors management on site on site during these times.

Contractor & Supplier Management
? Negotiation of and on-going management of all PPM supplier contracts.
? Ensuring that PPM suppliers are maintaining plant as per service level agreements.
? Measure and monitor the effectiveness of the service delivery against agreed service level agreements. This often requires daily and weekly communication with suppliers. The ability to effectively negotiate and influence suppliers is essential.
? For specific project works co-ordinate all contractors that attend site and ensure all the relevant documentation is in place prior commencing.
? Assist in ensuring that all maintenance is carried out in accordance with legislation and health and safety requirements.
? Monitor all PPM and reactive work that may impact on the business ( e.g access to buildings and car parks, access for machinery to building sites), and liaising with the business to ensure the PPM can be completed.
? Ensure service inspections and legal inspections are carried out in detail, documented and executed in a timely and efficient manner and any anomalies/issues are actioned promptly.

Budgeting, Cost Management and Reporting
? The timely and accurate production of all client reporting requirements.
? Assist in managing budgets for all contracts. Recording and reporting on contract and lifecycle expenditure
? Producing service charge budgets on a timely basis this includes monthly analysis of budget versus spend and preparing annual budgets
? Utility (Gas and Electricity) recording and monthly analysis and reporting.
? Review and approve supplier invoices.
? Sourcing and evaluating tenders for services and specific projects ensuring best value is achieved for the rt Group through thorough analysis, negotiation and cost efficiency.
? Leading improvements in technology to improve access to and type of data available from databases, systems etc.

The Facilities Manager is responsible for ensuring the rt office facilities are running efficiently e.g IT, air con, phones etc.
The Facilities Manager is also the point of contact with external IT suppliers (computer, server, licences, anti-virus protection etc) to ensure all systems are functioning and in line with the business needs.

Assist in ensuring all relevant training requirements are met especially in the area of health and safety.

Qualifications, Experience & Knowledge Required
? Third Level Qualification in Facilities Management or Related Area
? 3+ years facilities management experience in commercial property is essential
? Excellent analytical skills
? Excellent time management skills
? A strong sense of ownership and responsibility for tasks/projects
? Accuracy, attention to detail and a methodical nature are key
? Excellent customer service focus is essential
? Strong communication skills with the ability to motivate and influence effectively.

On Offer
? Performance Bonus
? Holidays - 21 days
? Healthcare – access to group scheme
? Pension – 15% contributory scheme
? Other – Disability & Death in Service Scheme

To register your interest, please send CV to john.behan@icds.ie or call (phone number removed)

Facilities Manager (Developer)
Dublin City
€Neg + Package
The Facilities Manager is responsible for technical operational management of the physical infrastructure of the Group.
Responsible for ensuring buildings are running for the comfort and safety of tenants and the preventative and planned maintenance of the infrastructure itself.
Responsibilities also include identifying areas for greater efficiency and cost-saving.
Report directly and work extensively with the Property Management Director and with the Buildings Supervisor who is responsible for buildings cleanliness, security, ease of use, helpfulness and friendliness of security and cleaning staff.
The Facilities Manager has extensive external contact with Specialist Service providers, Contractors and Tenants and internally with the rt Asset Manager, the Development Project Manager, the Finance Team and joint CEO’s.
Key Deliverables & Duties
Facilities Management
? First point of contact for tenants on all relevant facilities issues reporting e.g. leaks, air conditioning. Leading the promotion and delivery of excellence in the rt Group customer support.
? Responsible for all Planned Preventative Maintenance (PPM) of plant and equipment. Updating the schedule to ensure plant is maintained as per PPM Test Planner.
? Test Planner weekly monitoring (e.g. cleaning schedule, generator service etc)
? Developing and presenting business case to the rt leadership team to implement improvements and innovations in service delivery
? Waste disposal strategy and management.
? Assist in the effective sourcing and utilisation of services and subcontractors.
? Liaise with the Buildings Supervisor on caretaking, cleaning and security reporting and actioning on a day to day basis.
? Working extensively with others on rt Team during building, refurbishments, maintenance etc. Implementing agreed approach to contractors management on site on site during these times.

Contractor & Supplier Management
? Negotiation of and on-going management of all PPM supplier contracts.
? Ensuring that PPM suppliers are maintaining plant as per service level agreements.
? Measure and monitor the effectiveness of the service delivery against agreed service level agreements. This often requires daily and weekly communication with suppliers. The ability to effectively negotiate and influence suppliers is essential.
? For specific project works co-ordinate all contractors that attend site and ensure all the relevant documentation is in place prior commencing.
? Assist in ensuring that all maintenance is carried out in accordance with legislation and health and safety requirements.
? Monitor all PPM and reactive work that may impact on the business ( e.g access to buildings and car parks, access for machinery to building sites), and liaising with the business to ensure the PPM can be completed.
? Ensure service inspections and legal inspections are carried out in detail, documented and executed in a timely and efficient manner and any anomalies/issues are actioned promptly.

Budgeting, Cost Management and Reporting
? The timely and accurate production of all client reporting requirements.
? Assist in managing budgets for all contracts. Recording and reporting on contract and lifecycle expenditure
? Producing service charge budgets on a timely basis this includes monthly analysis of budget versus spend and preparing annual budgets
? Utility (Gas and Electricity) recording and monthly analysis and reporting.
? Review and approve supplier invoices.
? Sourcing and evaluating tenders for services and specific projects ensuring best value is achieved for the rt Group through thorough analysis, negotiation and cost efficiency.
? Leading improvements in technology to improve access to and type of data available from databases, systems etc.

The Facilities Manager is responsible for ensuring the rt office facilities are running efficiently e.g IT, air con, phones etc.
The Facilities Manager is also the point of contact with external IT suppliers (computer, server, licences, anti-virus protection etc) to ensure all systems are functioning and in line with the business needs.

Assist in ensuring all relevant training requirements are met especially in the area of health and safety.

Qualifications, Experience & Knowledge Required
? Third Level Qualification in Facilities Management or Related Area
? 3+ years facilities management experience in commercial property is essential
? Excellent analytical skills
? Excellent time management skills
? A strong sense of ownership and responsibility for tasks/projects
? Accuracy, attention to detail and a methodical nature are key
? Excellent customer service focus is essential
? Strong communication skills with the ability to motivate and influence effectively.

On Offer
? Performance Bonus
? Holidays - 21 days
? Healthcare – access to group scheme
? Pension – 15% contributory scheme
? Other – Disability & Death in Service Scheme

To register your interest, please send CV to john.behan@icds.ie or call (phone number removed)

Senior Perl Developer Fintech Object Oriented Open Source Agile Scrum

Our client is leading and long-established Fintech organisation who counts some of the worlds leading investment banks and hedge funds amongst their clients. Due to continued growth, the opportunity has arisen for a an additional senior OO Perl developer to join there team, you will be working on green field product development project in addition to the enhancement of existing systems and products.

The position is for a Software Developer working to develop, enhance, maintain and support the company’s hosted services. The applications delivering the services have an interactive user interface delivered as secure dynamic web pages over the Internet as well as a significant server based data processing components and behind-the-scenes data transfer systems.
Candidates are expected to work on all technical aspects of the system – designing and developing new services and features, enhancing functionality, integrating new financial institutions, resolving issues and providing technical support on a roster basis.

The roster is generally three months in the On-Client-Demand team, dealing with urgent requests, feature enhancements, integration of new financial institutions and managing Production, DR and Development environments. This is followed by a three month rotation into the planned Projects teams, working on major enhancements, co-ordinated technical projects, and development of new strategic services.

THE ROLE :

The role requires strong technical and analytical skills, and the ability to think quickly and clearly. The role would suite a self-starter who enjoys creating a feature, component or service from conception through to delivery, and who then enjoys seeing their code in action on a daily basis. We believe in continuous improvement and a successful candidate would enjoy sharing with and learning from a team of talented systems engineers.

The role encompasses the following activities, working alongside senior developers,:
• Design, code, test and release new features and enhancements
• Undertake and manage technical data integration of new clients
• Develop tools to improve internal processes and maintain quality of service
• Investigate and fix software issues in existing systems
• Support and monitor production systems on a rota basis
• Provide second-line technical assistance to end users by telephone and e-mail
• Document code, interfaces, services and procedures as appropriate
• Update management with progress on assigned tasks, and identify issues / delays / dependencies in good time
• Identify opportunities for system / process improvements or new features
• Work autonomously or as a team member in an ad-hoc team

There is the potential for increased or additional responsibility depending on aptitude and experience.

CHALLENGES :

The key challenges in this role are to:

• Develop a comprehensive understanding of the services provided and the associated benefits / value proposition for clients
• Gain an understanding of the complex technical structure of the companies services, starting initially at the top level, but with increasing depth over time.
• Develop a clear understanding of business complexities specific to the Securities Lending / REPO / Equity Finance markets
• Ensure the company continues to deliver exceptional client service. (e.g. by being flexible, having a “can do” approach, making data integration easy, understanding client issues)
• Proactively interact with colleagues – requesting and providing guidance, help and mentoring as appropriate

MAIN TECHNOLOGIES :

• Perl: OO, with an appreciation of inheritance, encapsulation, performance, complex multi- dimensional data structures, loose coupling and high cohesion, separation of concern etc.
• MySQL: SQL, data normalisation, query optimisation, database structures and performance, set-based data-processing.

REQUIREMENTS :

• Good degree / Academic qualifications
• Self-motivated, pro-active and autonomous, with good team-working skills
• Ability to absorb and retain complex business and technical information rapidly
• Strong design and software development skills, including appropriate OO patterns
• SQL and relational data modelling skills
• Experience in software development for *nix / web deployment
• Good problem solving skills, and the ability to prioritise appropriately
• Good communication skills, including the ability to liaise with technical contacts at clients and to provide telephone & e-mail support to end users

Senior Perl Developer Fintech Object Oriented Open Source Agile Scrum

Our client is leading and long-established Fintech organisation who counts some of the worlds leading investment banks and hedge funds amongst their clients. Due to continued growth, the opportunity has arisen for a an additional senior OO Perl developer to join there team, you will be working on green field product development project in addition to the enhancement of existing systems and products.

The position is for a Software Developer working to develop, enhance, maintain and support the company’s hosted services. The applications delivering the services have an interactive user interface delivered as secure dynamic web pages over the Internet as well as a significant server based data processing components and behind-the-scenes data transfer systems.
Candidates are expected to work on all technical aspects of the system – designing and developing new services and features, enhancing functionality, integrating new financial institutions, resolving issues and providing technical support on a roster basis.

The roster is generally three months in the On-Client-Demand team, dealing with urgent requests, feature enhancements, integration of new financial institutions and managing Production, DR and Development environments. This is followed by a three month rotation into the planned Projects teams, working on major enhancements, co-ordinated technical projects, and development of new strategic services.

THE ROLE :

The role requires strong technical and analytical skills, and the ability to think quickly and clearly. The role would suite a self-starter who enjoys creating a feature, component or service from conception through to delivery, and who then enjoys seeing their code in action on a daily basis. We believe in continuous improvement and a successful candidate would enjoy sharing with and learning from a team of talented systems engineers.

The role encompasses the following activities, working alongside senior developers,:
• Design, code, test and release new features and enhancements
• Undertake and manage technical data integration of new clients
• Develop tools to improve internal processes and maintain quality of service
• Investigate and fix software issues in existing systems
• Support and monitor production systems on a rota basis
• Provide second-line technical assistance to end users by telephone and e-mail
• Document code, interfaces, services and procedures as appropriate
• Update management with progress on assigned tasks, and identify issues / delays / dependencies in good time
• Identify opportunities for system / process improvements or new features
• Work autonomously or as a team member in an ad-hoc team

There is the potential for increased or additional responsibility depending on aptitude and experience.

CHALLENGES :

The key challenges in this role are to:

• Develop a comprehensive understanding of the services provided and the associated benefits / value proposition for clients
• Gain an understanding of the complex technical structure of the companies services, starting initially at the top level, but with increasing depth over time.
• Develop a clear understanding of business complexities specific to the Securities Lending / REPO / Equity Finance markets
• Ensure the company continues to deliver exceptional client service. (e.g. by being flexible, having a “can do” approach, making data integration easy, understanding client issues)
• Proactively interact with colleagues – requesting and providing guidance, help and mentoring as appropriate

MAIN TECHNOLOGIES :

• Perl: OO, with an appreciation of inheritance, encapsulation, performance, complex multi- dimensional data structures, loose coupling and high cohesion, separation of concern etc.
• MySQL: SQL, data normalisation, query optimisation, database structures and performance, set-based data-processing.

REQUIREMENTS :

• Good degree / Academic qualifications
• Self-motivated, pro-active and autonomous, with good team-working skills
• Ability to absorb and retain complex business and technical information rapidly
• Strong design and software development skills, including appropriate OO patterns
• SQL and relational data modelling skills
• Experience in software development for *nix / web deployment
• Good problem solving skills, and the ability to prioritise appropriately
• Good communication skills, including the ability to liaise with technical contacts at clients and to provide telephone & e-mail support to end users

This is an exciting opportunity for an experienced Full Stack Developer with commercial experience with several C# and Node.JS projects, developing software with a cloud-based environment. Experienced of unit and integration testing coupled with an understanding of JavaScript, JSON, XML, RESTful services and MVC / WEB API will strongly benefit your application. Familiarity with SQL, ORM (Entity Framework, Dapper, Sequelize) will be advantageous.

Key responsibilities include:
• Working within a development team to deliver software development on time and to the agreed sprints.
• Translate application storyboards and use cases into functional applications.
• Ensure the best possible performance, quality and responsiveness of application
• Identify bottlenecks and bugs, and devise solution to mitigate and address these issues.
• Help maintain code quality, organization, and automatization.
• Designing and developing APIs
• Ensuring cross-platform optimization for mobile phones.

Essential:
• Degree level qualification in Computer Science or equivalent
• A proven background of successful delivery of software development projects and delivering software products to market
• Strong communication skills – both with clients and internal stakeholders
• Excellent organisation skills and attention to detail and delivered projects on time and on budget
• Able to work in a team orientated environment as well as autonomously in seeking opportunities and driving them forward
• Pro-active can-do attitude
• The ability to meet deadlines in a high-pressure environment
• A solid knowledge and experience in the following: o .NET development in Visual Studio with Object Oriented Design o C# o ASP.NET MVC o HTML/XHTML o Angular.JS o Node JS o Web API o SQL Server o Azure o Ability to produce working web and mobile solutions from design concepts and technical specifications

Desirable:
• A solid knowledge and experience in the following: o Secure coding standards o Enterprise software o Relational or any non-relational DB experience a plus

 .NET core
o Agile scrum
• Experience in working within an Agile development team
• Experience in high street retail, foodservice, leisure or hospitality industries
Additional detail:
• The role will report into the Software Development Lead

Contact Neil Goodall (phone number removed)

This is an exciting opportunity for an experienced Full Stack Developer with commercial experience with several C# and Node.JS projects, developing software with a cloud-based environment. Experienced of unit and integration testing coupled with an understanding of JavaScript, JSON, XML, RESTful services and MVC / WEB API will strongly benefit your application. Familiarity with SQL, ORM (Entity Framework, Dapper, Sequelize) will be advantageous.

Key responsibilities include:
• Working within a development team to deliver software development on time and to the agreed sprints.
• Translate application storyboards and use cases into functional applications.
• Ensure the best possible performance, quality and responsiveness of application
• Identify bottlenecks and bugs, and devise solution to mitigate and address these issues.
• Help maintain code quality, organization, and automatization.
• Designing and developing APIs
• Ensuring cross-platform optimization for mobile phones.

Essential:
• Degree level qualification in Computer Science or equivalent
• A proven background of successful delivery of software development projects and delivering software products to market
• Strong communication skills – both with clients and internal stakeholders
• Excellent organisation skills and attention to detail and delivered projects on time and on budget
• Able to work in a team orientated environment as well as autonomously in seeking opportunities and driving them forward
• Pro-active can-do attitude
• The ability to meet deadlines in a high-pressure environment
• A solid knowledge and experience in the following: o .NET development in Visual Studio with Object Oriented Design o C# o ASP.NET MVC o HTML/XHTML o Angular.JS o Node JS o Web API o SQL Server o Azure o Ability to produce working web and mobile solutions from design concepts and technical specifications

Desirable:
• A solid knowledge and experience in the following: o Secure coding standards o Enterprise software o Relational or any non-relational DB experience a plus

 .NET core
o Agile scrum
• Experience in working within an Agile development team
• Experience in high street retail, foodservice, leisure or hospitality industries
Additional detail:
• The role will report into the Software Development Lead

Contact Neil Goodall (phone number removed)