Salary dependent on experience.

Pyramid8 are delighted to be working with our client to recruit an experienced Field Service Engineer / IT Service Technician / IT Software Engineer / IT Field Engineer / IT Commissioning Engineer. Our client designs integrated end-to-end surveillance control systems for the world’s most demanding security environments. 

The Field Service Engineer is responsible for commissioning and servicing Synergy 3 systems, primarily in London and the South of England. Delivering highly technical and complex hardware and software solutions to a wide variety of customers, the role requires a high degree of flexibility and initiative in order to ensure that customers receive the highest level of customer experience and that the many and varied demands of the post are prioritised and dealt with efficiently.

This role is a permanent role, 37.5 hours per week, Monday – Friday. The role shall be based out of London and the role provides a company car. Overtime rates are provided.

Key Responsibilities:

•    Managing the hardware and software delivery of integrated security systems to the customer base
•    Commissioning equipment on customer sites in the UK and occasionally overseas
•    Investigating and resolving onsite faults
•    Assisting both the help desk and development support teams with ticket assistance and remote support investigations.
•    Carrying out Factory Acceptance Tests and Site Acceptance Tests
•    Training engineers, operators, supervisors and managers on the use of solutions
•    Working with the Technology Centre to test, validate and deliver third party software integrations Knowledge sharing with other engineers and engineering teams regarding specific technical information and skills learnt during the delivery of bespoke software solutions
•    Acting as an ambassador for our client and taking ownership of the customer experience throughout project completion 
•    Liaising with the sales team for system upgrades and other development opportunities 
•    Develop and maintain working relationships across the company to allow effective team working 
•    Producing technical documents, manuals, and risk and method statements when required. Completing site documentation, report paperwork, and time sheets on a daily/weekly basis.

Qualifications and Experience:

•    Degree in IT/Computing/IP networking desirable
•    Windows based operating systems, including Windows 10 and Windows Server 2016
•    Knowledge of IP video systems and CCTV installation
•    Microsoft qualifications (MCSA, MCSE, MCITP)
•    Database knowledge (DB2, SQL)
•    IP Networking (IP addressing, sub netting, routing, TCP,UDP, multicast)
•    Experience working in a client facing technical role
•    Experience of electronics/technology/security industries
•    CRB Clearance

Personal Attributes:

•    Excellent customer service skills in all forms of communication
•    Level headed, able to work under pressure
•    Strong time management skills
•    Analytical mind, able to use own initiative to troubleshoot and problem solve
•    Strong planning and organisational skills
•    Able to work alone and as part of a team
•    Willing to work overtime and out of hours as required

Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd.

Salary dependent on experience.

Pyramid8 are delighted to be working with our client to recruit an experienced Field Service Engineer / IT Service Technician / IT Software Engineer / IT Field Engineer / IT Commissioning Engineer. Our client designs integrated end-to-end surveillance control systems for the world’s most demanding security environments. 

The Field Service Engineer is responsible for commissioning and servicing Synergy 3 systems, primarily in London and the South of England. Delivering highly technical and complex hardware and software solutions to a wide variety of customers, the role requires a high degree of flexibility and initiative in order to ensure that customers receive the highest level of customer experience and that the many and varied demands of the post are prioritised and dealt with efficiently.

This role is a permanent role, 37.5 hours per week, Monday – Friday. The role shall be based out of London and the role provides a company car. Overtime rates are provided.

Key Responsibilities:

•    Managing the hardware and software delivery of integrated security systems to the customer base
•    Commissioning equipment on customer sites in the UK and occasionally overseas
•    Investigating and resolving onsite faults
•    Assisting both the help desk and development support teams with ticket assistance and remote support investigations.
•    Carrying out Factory Acceptance Tests and Site Acceptance Tests
•    Training engineers, operators, supervisors and managers on the use of solutions
•    Working with the Technology Centre to test, validate and deliver third party software integrations Knowledge sharing with other engineers and engineering teams regarding specific technical information and skills learnt during the delivery of bespoke software solutions
•    Acting as an ambassador for our client and taking ownership of the customer experience throughout project completion 
•    Liaising with the sales team for system upgrades and other development opportunities 
•    Develop and maintain working relationships across the company to allow effective team working 
•    Producing technical documents, manuals, and risk and method statements when required. Completing site documentation, report paperwork, and time sheets on a daily/weekly basis.

Qualifications and Experience:

•    Degree in IT/Computing/IP networking desirable
•    Windows based operating systems, including Windows 10 and Windows Server 2016
•    Knowledge of IP video systems and CCTV installation
•    Microsoft qualifications (MCSA, MCSE, MCITP)
•    Database knowledge (DB2, SQL)
•    IP Networking (IP addressing, sub netting, routing, TCP,UDP, multicast)
•    Experience working in a client facing technical role
•    Experience of electronics/technology/security industries
•    CRB Clearance

Personal Attributes:

•    Excellent customer service skills in all forms of communication
•    Level headed, able to work under pressure
•    Strong time management skills
•    Analytical mind, able to use own initiative to troubleshoot and problem solve
•    Strong planning and organisational skills
•    Able to work alone and as part of a team
•    Willing to work overtime and out of hours as required

Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd.

Our client is an employee centric, dynamic and growing company within the IT sector. They are looking for a Desktop Support Analyst to join their close knit support team, providing desktop and network support for approx. 250+ internal employees across the UK.

As the Desktop Support Analyst you will:

• Provide Network and Firewall troubleshooting, update software, and manage change requests.
• Provide 1st and 2nd line support to employees.
• Procurement, maintenance and configuration of desktop and laptops including system selection and warranty.
• Answer, evaluate and prioritise incoming Helpdesk requests for hardware, software, networking and other computer related technologies
• Log all activities in the ticketing system, acknowledge, troubleshoot and resolve all tickets.
• Maintain end user accounts in Active Directory, Exchange and other applications as required.
• Configure, test, maintain and troubleshoot end user telecommunications, hardware and software telephony devices (Samsung, iPhone, Avaya).

The ideal Desktop Support Analyst will:

• 3+ years’ experience in an IT support role with helpdesk experience preferred
• Have a Bachelor’s degree in a technical field or equivalent experience
• Microsoft Certified Professional, Microsoft Office Specialist, CompTIA A+, CompTIA Network+ would be ideal but not essential.
• Have experience of Active Directory, Windows 10, Mac, Office 2016, Office 365, Windows Server & Exchange, PC & Network troubleshooting, imaging tools, Smartphones, Enterprise AV and VPN’s, Knowledge in PRTG Monitoring and troubleshooting.

Desktop Support Analyst Benefits

• 10% Bonus
• Pension Scheme
• Healthcare
• Social and engaging working environment
• 24 days holiday increasing with service plus a day off for your birthday
• Free Parking

This role is based in the Alton Office but there will be a requirement to travel.

Thank you for your application however due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion.

Our client is an employee centric, dynamic and growing company within the IT sector. They are looking for a Desktop Support Analyst to join their close knit support team, providing desktop and network support for approx. 250+ internal employees across the UK.

As the Desktop Support Analyst you will:

• Provide Network and Firewall troubleshooting, update software, and manage change requests.
• Provide 1st and 2nd line support to employees.
• Procurement, maintenance and configuration of desktop and laptops including system selection and warranty.
• Answer, evaluate and prioritise incoming Helpdesk requests for hardware, software, networking and other computer related technologies
• Log all activities in the ticketing system, acknowledge, troubleshoot and resolve all tickets.
• Maintain end user accounts in Active Directory, Exchange and other applications as required.
• Configure, test, maintain and troubleshoot end user telecommunications, hardware and software telephony devices (Samsung, iPhone, Avaya).

The ideal Desktop Support Analyst will:

• 3+ years’ experience in an IT support role with helpdesk experience preferred
• Have a Bachelor’s degree in a technical field or equivalent experience
• Microsoft Certified Professional, Microsoft Office Specialist, CompTIA A+, CompTIA Network+ would be ideal but not essential.
• Have experience of Active Directory, Windows 10, Mac, Office 2016, Office 365, Windows Server & Exchange, PC & Network troubleshooting, imaging tools, Smartphones, Enterprise AV and VPN’s, Knowledge in PRTG Monitoring and troubleshooting.

Desktop Support Analyst Benefits

• 10% Bonus
• Pension Scheme
• Healthcare
• Social and engaging working environment
• 24 days holiday increasing with service plus a day off for your birthday
• Free Parking

This role is based in the Alton Office but there will be a requirement to travel.

Thank you for your application however due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion.

6 month contract -£500/£525 a day SC clearance required - MoD Corsham Start ASAP (outside of IR35)

Service Management Business Analyst

Role(s) Summary:

Competencies & Experience Required

* Strong Government/Military background

* Individual needs to understand working in an Agile working environment.

* Be able to articulate Security and Service Management Requirements into the IT department

* Thorough understanding of the Deployed Service Management Strategy.

* Understanding of the tooling and processes that will be used across a diverse Enterprise.

* Strong MoD/Government Background


Our client is looking to appoint the successful individual ASAP - Please apply with latest CV for immediate review.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy.

People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

6 month contract -£500/£525 a day SC clearance required - MoD Corsham Start ASAP (outside of IR35)

Service Management Business Analyst

Role(s) Summary:

Competencies & Experience Required

* Strong Government/Military background

* Individual needs to understand working in an Agile working environment.

* Be able to articulate Security and Service Management Requirements into the IT department

* Thorough understanding of the Deployed Service Management Strategy.

* Understanding of the tooling and processes that will be used across a diverse Enterprise.

* Strong MoD/Government Background


Our client is looking to appoint the successful individual ASAP - Please apply with latest CV for immediate review.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy.

People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

The Company:

Vital Energi are at the forefront of the UK's low carbon energy generating systems of the future. We essentially work in the construction industry, in a rapidly expanding market for Heat and Power Solutions from renewable energy. As a leading turnkey engineering contractor, we design, install, operate and maintain environmentally friendly energy generating systems and networks.

The Role:

Vital Energi is experiencing rapid and extensive growth, resulting in the IT Department requiring additional resource of IT Technician. You will be working with a group of technical individuals and for the Group IT Manager. The purpose of this role is deliver great customer service on the IT Helpdesk. The candidate would provide technical support both onsite and remotely. The suitable candidate will be expected to possess strong motivational skills, with the ability to work on their own initiative. This role would suit a person who wishes to develop their existing skills and make their mark in an expanding and invigorating organization.

Key Duties:

• 1st and 2nd Line Troubleshooting
• Software / Hardware Installations
• Ensure Security and privacy of networks and computer systems
• Advice users on best practices
• New User Setup’s / Leaver Processes
• Liaising with 3rd party suppliers.
• Organise and schedule upgrades and maintenance without deterring others from completing their work
• Maintain records /logs of repairs and fixes
• Out of hours work will be required

The Person:

Education:

• At least 5 GCSE’s

Qualifications:

• Certified IT Technician would be an advantage ( Comptia A+, Network+, Security+)

Knowledge:

• End user compute applications – Windows 10, Mac OS, Office 365, AutoCad.
• End user compute – Build Imaging
• Infrastructure – Hypervisor Technologies, Hyper-V & VMware
• Networking knowledge – Cisco Switch CLI Basic commands, understanding of VLANS, LAN, WAN, VPN.
• Security Knowledge – Mimecast, CrowdStrike, Cisco Umbrella, Rapid 7, BitLocker, Ivanti, Firewall’s.
• Telephony – Shoretel / Android / Apple

Applications will be processed within 28 days of receipt. If you have not heard from us within this time period it will mean that your application has unfortunately been unsuccessful. Thanks you for your interest in Vital Energi.

The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements. 

Only applicants who are legally entitled to work in the UK and are currently resident in the UK are invited to apply.

Notice to Agency and Search Firm Representatives:

Vital Energi Utilities Ltd is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Vital Energi Utilities Ltd employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Vital Energi Utilities Ltd. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

The Company:

Vital Energi are at the forefront of the UK's low carbon energy generating systems of the future. We essentially work in the construction industry, in a rapidly expanding market for Heat and Power Solutions from renewable energy. As a leading turnkey engineering contractor, we design, install, operate and maintain environmentally friendly energy generating systems and networks.

The Role:

Vital Energi is experiencing rapid and extensive growth, resulting in the IT Department requiring additional resource of IT Technician. You will be working with a group of technical individuals and for the Group IT Manager. The purpose of this role is deliver great customer service on the IT Helpdesk. The candidate would provide technical support both onsite and remotely. The suitable candidate will be expected to possess strong motivational skills, with the ability to work on their own initiative. This role would suit a person who wishes to develop their existing skills and make their mark in an expanding and invigorating organization.

Key Duties:

• 1st and 2nd Line Troubleshooting
• Software / Hardware Installations
• Ensure Security and privacy of networks and computer systems
• Advice users on best practices
• New User Setup’s / Leaver Processes
• Liaising with 3rd party suppliers.
• Organise and schedule upgrades and maintenance without deterring others from completing their work
• Maintain records /logs of repairs and fixes
• Out of hours work will be required

The Person:

Education:

• At least 5 GCSE’s

Qualifications:

• Certified IT Technician would be an advantage ( Comptia A+, Network+, Security+)

Knowledge:

• End user compute applications – Windows 10, Mac OS, Office 365, AutoCad.
• End user compute – Build Imaging
• Infrastructure – Hypervisor Technologies, Hyper-V & VMware
• Networking knowledge – Cisco Switch CLI Basic commands, understanding of VLANS, LAN, WAN, VPN.
• Security Knowledge – Mimecast, CrowdStrike, Cisco Umbrella, Rapid 7, BitLocker, Ivanti, Firewall’s.
• Telephony – Shoretel / Android / Apple

Applications will be processed within 28 days of receipt. If you have not heard from us within this time period it will mean that your application has unfortunately been unsuccessful. Thanks you for your interest in Vital Energi.

The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements. 

Only applicants who are legally entitled to work in the UK and are currently resident in the UK are invited to apply.

Notice to Agency and Search Firm Representatives:

Vital Energi Utilities Ltd is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Vital Energi Utilities Ltd employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Vital Energi Utilities Ltd. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Software Trainer

Marlow, Buckinghamshire

Full Time, Permanent

Our client, a leading HR & Recruitment software organisation, is currently seeking a Software Trainer to join their team due to growth.

Predominantly based in Marlow, you will be responsible for delivering training on HR & Recruitment software to both client and employee groups as well as designing and maintaining training materials.

You will be a confident presenter and be able to articulate and engage professionally with a group, adapting your presentation style and communication style to individual customer needs. Ideally you will have experience with HR or Recruitment Software and/or in delivering training to groups.

This role also involves delivering training on client sites across the UK so you will need access to your own vehicle and hold a full driving licence.

It's a fantastic opportunity for someone interested in pursuing a career in training to join an already successful and growing organisation that are genuinely supportive in employee growth and career development.

Software Trainer

Marlow, Buckinghamshire

Full Time, Permanent

Our client, a leading HR & Recruitment software organisation, is currently seeking a Software Trainer to join their team due to growth.

Predominantly based in Marlow, you will be responsible for delivering training on HR & Recruitment software to both client and employee groups as well as designing and maintaining training materials.

You will be a confident presenter and be able to articulate and engage professionally with a group, adapting your presentation style and communication style to individual customer needs. Ideally you will have experience with HR or Recruitment Software and/or in delivering training to groups.

This role also involves delivering training on client sites across the UK so you will need access to your own vehicle and hold a full driving licence.

It's a fantastic opportunity for someone interested in pursuing a career in training to join an already successful and growing organisation that are genuinely supportive in employee growth and career development.