IT Support Specialist – Digital, ITIL, 1st & 2nd Line Support

West London

£30,000 - £36,000 per annum (pro-rata)

1 Year Fixed-term contract

 

 

Purpose of the role:  

To provide technical support to  client users and stakeholders and look after our network and infrastructure in collaboration with our external IT support provider. The post holder will lead the development, implementation and roll out of a hybrid of DevOps and ITIL Change Management structure – taking relevant best practice from both – that will enable client to deliver large scale organisation-wide technological change to drive forward clients strategic ambition to become an agile, digital, data driven organisation.

 

Main responsibilities and duties:

50% of the role will be to -

Provide 1st and 2nd line support for users - including logging, prioritising and resolution. Proactively identify issues, cause(s) and resolution – e.g. interruptions in service, server downtime etc. with support from our IT support provider where necessary.

Setting up, managing and maintaining users and devices and providing on-site and remote user support – including remote access through clients VPN and providing assistance to the Facilities Team when setting up rooms for courses and meetings.

Overseeing and monitoring server and network infrastructure, checking daily backup, virus protection etc. Running network diagnostics and resolving network related issues, undertaking server configuration, monitoring and administration – including implementing new deployments and maintaining existing environments.

The other 50% of the role will be –

Working collaboratively with our IT support provider to identify, plan and implement relevant changes to the network and infrastructure and assist the provider with server maintenance and patching.

Assisting the Head of Digital & IT and the Systems Implementation Specialist with Digital and IT projects, roll out and user adoption and manage designated projects as Project Manager with support from the Project Sponsor.

Developing organisation-wide standards, guidelines and best practice for product development, digital and IT change using relevant methodologies and best practice from DevOps and ITIL Change Management.

 

Experience required:

• Advanced level technical skills and knowledge, strong 1st and 2nd line support and be experienced in managing and supporting networks and IT infrastructures – including supporting LANs, TCP/IP, DHCP, DNS, VPN and Switches/Routers and Firewalls
• Experience with the following technologies: Active Directory, Group Policies, Microsoft Exchange, Microsoft Office, Windows 7/8/10, SLQ, CRM databases and CMS platforms
• The ability to troubleshoot, identify issues and reach a resolution in a timely manner, be able to manage your time, prioritise and meet deadlines
• Experience in managing it security issues, identifying and responding to potential and existing threats
• Strong leadership skills and be able to take others on the journey with you
• Must have strong problem solving skills and be able to demonstrate creativity, innovation and a solutions focus
• Experience of supporting ligital and IT change projects
• Experience of being resourceful in delivering positive technological change with limited budgets

Desirable experience:

• MCP or MCSE qualified
• An understanding of DevOps and ITIL Change Management and the benefits to organisations and their operations
• Project Management experience – Prince2 and Agile methodologies

IT Support Specialist – Digital, ITIL, 1st & 2nd Line Support

West London

£30,000 - £36,000 per annum (pro-rata)

1 Year Fixed-term contract

 

 

Purpose of the role:  

To provide technical support to  client users and stakeholders and look after our network and infrastructure in collaboration with our external IT support provider. The post holder will lead the development, implementation and roll out of a hybrid of DevOps and ITIL Change Management structure – taking relevant best practice from both – that will enable client to deliver large scale organisation-wide technological change to drive forward clients strategic ambition to become an agile, digital, data driven organisation.

 

Main responsibilities and duties:

50% of the role will be to -

Provide 1st and 2nd line support for users - including logging, prioritising and resolution. Proactively identify issues, cause(s) and resolution – e.g. interruptions in service, server downtime etc. with support from our IT support provider where necessary.

Setting up, managing and maintaining users and devices and providing on-site and remote user support – including remote access through clients VPN and providing assistance to the Facilities Team when setting up rooms for courses and meetings.

Overseeing and monitoring server and network infrastructure, checking daily backup, virus protection etc. Running network diagnostics and resolving network related issues, undertaking server configuration, monitoring and administration – including implementing new deployments and maintaining existing environments.

The other 50% of the role will be –

Working collaboratively with our IT support provider to identify, plan and implement relevant changes to the network and infrastructure and assist the provider with server maintenance and patching.

Assisting the Head of Digital & IT and the Systems Implementation Specialist with Digital and IT projects, roll out and user adoption and manage designated projects as Project Manager with support from the Project Sponsor.

Developing organisation-wide standards, guidelines and best practice for product development, digital and IT change using relevant methodologies and best practice from DevOps and ITIL Change Management.

 

Experience required:

• Advanced level technical skills and knowledge, strong 1st and 2nd line support and be experienced in managing and supporting networks and IT infrastructures – including supporting LANs, TCP/IP, DHCP, DNS, VPN and Switches/Routers and Firewalls
• Experience with the following technologies: Active Directory, Group Policies, Microsoft Exchange, Microsoft Office, Windows 7/8/10, SLQ, CRM databases and CMS platforms
• The ability to troubleshoot, identify issues and reach a resolution in a timely manner, be able to manage your time, prioritise and meet deadlines
• Experience in managing it security issues, identifying and responding to potential and existing threats
• Strong leadership skills and be able to take others on the journey with you
• Must have strong problem solving skills and be able to demonstrate creativity, innovation and a solutions focus
• Experience of supporting ligital and IT change projects
• Experience of being resourceful in delivering positive technological change with limited budgets

Desirable experience:

• MCP or MCSE qualified
• An understanding of DevOps and ITIL Change Management and the benefits to organisations and their operations
• Project Management experience – Prince2 and Agile methodologies

Senior / Principal Embedded Software Engineer - Greenford or Gloucester - Permanent - A chance to work for a leading defence company
We have a great opportunity for a permanent Senior / Principal Embedded Software Engineer, to join a team in Greenford or Gloucester. This position is working for an established defence company, specialising in secure communications. The role will give you the opportunity to contribute to technology for the world's most challenging environments.
Key skills and experience are required in the following…
* Embedded product development including bare-metal and RTOSes such as ThreadX, QNX or Linux
* Embedded Linux application
* Kernel and/or driver development
* C and C++
* Excellent general written and verbal communication skills
* DOORS, RSA, Enterprise Architect, UML and SysML
Please do apply if you have experience in the above.
Due to the nature of work undertaken applications will be required to meet security clearance.

stream is acting as an Employment Agency in relation to this vacancy.

Senior / Principal Embedded Software Engineer - Greenford or Gloucester - Permanent - A chance to work for a leading defence company
We have a great opportunity for a permanent Senior / Principal Embedded Software Engineer, to join a team in Greenford or Gloucester. This position is working for an established defence company, specialising in secure communications. The role will give you the opportunity to contribute to technology for the world's most challenging environments.
Key skills and experience are required in the following…
* Embedded product development including bare-metal and RTOSes such as ThreadX, QNX or Linux
* Embedded Linux application
* Kernel and/or driver development
* C and C++
* Excellent general written and verbal communication skills
* DOORS, RSA, Enterprise Architect, UML and SysML
Please do apply if you have experience in the above.
Due to the nature of work undertaken applications will be required to meet security clearance.

stream is acting as an Employment Agency in relation to this vacancy.

CLOUD ARCHITECT (AWS)

At the moment I'm talking with a client in the West Midlands who looks to be in need of an Architect over the coming weeks.

This role looks to be outside IR35.

SKILLS AND EXPERIENCE

• AWS Services - Lambda, S3, EC2...
• Source Control
• Linux
• Bash / Shell Scripting
• SQL
• CI/CD
• Ansible

If you're interested in the position you can apply directly here, or if you know of anyone that might be interested please pass this onto them.

You can also reach me directly on:

Phone - (phone number removed)
Email - (url removed)

CLOUD ARCHITECT (AWS)

At the moment I'm talking with a client in the West Midlands who looks to be in need of an Architect over the coming weeks.

This role looks to be outside IR35.

SKILLS AND EXPERIENCE

• AWS Services - Lambda, S3, EC2...
• Source Control
• Linux
• Bash / Shell Scripting
• SQL
• CI/CD
• Ansible

If you're interested in the position you can apply directly here, or if you know of anyone that might be interested please pass this onto them.

You can also reach me directly on:

Phone - (phone number removed)
Email - (url removed)

Salesforce Technical Consultant - Leeds - £45,000

A Salesforce consultancy based in Leeds are looking for a Salesforce Technical Consultant to join their team and play a key role in ensuring the potential of the Salesforce platform is maximised for all clients. This organisation offer a great environment to work and are offering a competitive salary and benefits package.

The Company

-Salesforce Consultancy looking to grow their Salesforce team

-Located in Leeds, with travel to client sites

Key Responsibilities

-Gathering requirements from clients, understanding business needs, and defining solutions
-Be the SME in (url removed), leading development initiatives within this area
-Designing and delivering technical solutions, emphasising quality, automation and continuous integration
-Liaising with the testing team to ensure high quality deliverables and effectively fixing bugs and other potential issues
-Conveying information and collaborating with stakeholders with ease

Key Requirements

-Extensive experience with Salesforce
-Apex & Visualforce experience
-Excellent client facing capabilities
-Experience with Agile environments
-The ability to effectively build and maintain productive relationships across the business

Interviews are taking place throughout next week, so please apply now and we will schedule a call to discuss the role in more detail!

Salesforce Technical Consultant - Leeds - £45,000

A Salesforce consultancy based in Leeds are looking for a Salesforce Technical Consultant to join their team and play a key role in ensuring the potential of the Salesforce platform is maximised for all clients. This organisation offer a great environment to work and are offering a competitive salary and benefits package.

The Company

-Salesforce Consultancy looking to grow their Salesforce team

-Located in Leeds, with travel to client sites

Key Responsibilities

-Gathering requirements from clients, understanding business needs, and defining solutions
-Be the SME in (url removed), leading development initiatives within this area
-Designing and delivering technical solutions, emphasising quality, automation and continuous integration
-Liaising with the testing team to ensure high quality deliverables and effectively fixing bugs and other potential issues
-Conveying information and collaborating with stakeholders with ease

Key Requirements

-Extensive experience with Salesforce
-Apex & Visualforce experience
-Excellent client facing capabilities
-Experience with Agile environments
-The ability to effectively build and maintain productive relationships across the business

Interviews are taking place throughout next week, so please apply now and we will schedule a call to discuss the role in more detail!

Templeton and Partners BV is looking for First Line Support Team Manager for one of our international clients based in Brussels, Belgium for a duration of 6 months with options of extension.

Project Overview:

• Manage and organize first-line team

• Coach to find solution to resolve as soon as possible the incoming incidents

• Assist by phone and in remote

• Help and support internal users to resolve technical issues linked on PC , phone and their peripheral use for office automation devices

• Follow up and creation of accounts

Skills:

• ITIL certified

• Experience in management – coaching of 1st line support team

• Experience of organization skills

• Basic knowledge de Microsoft SCCM (System Management Server)

• Basic knowledge networking et pc & peripheral hardware.

• Basic knowledge MS Exchange 2010

• Depp knowledge of Office 2010, Office 2013, Anti-virus software.

• Deep Knowledge of Operating systems: Windows 7, Windows 10.

• Curiosity about technological developments in the world of office automation

• Secondary or Superior education in IT

• Basic knowledge ITIL

Competences:

• Ability to adjust

• Processing thinking ability

• Ability to persevere

• Client focus

• Verbal communication and expression

• Ability to co-operate

• Integrative thinking ability

• Ability to solve problems

• Ability to listen/comprehend

• Very Good knowledge of English

• Bilingual (french /dutch) MANDATORY ( specific Belgium)

We are looking forward to receiving your application and will be in touch promptly to discuss this opportunity in more detail.

Templeton and Partners BV is looking for First Line Support Team Manager for one of our international clients based in Brussels, Belgium for a duration of 6 months with options of extension.

Project Overview:

• Manage and organize first-line team

• Coach to find solution to resolve as soon as possible the incoming incidents

• Assist by phone and in remote

• Help and support internal users to resolve technical issues linked on PC , phone and their peripheral use for office automation devices

• Follow up and creation of accounts

Skills:

• ITIL certified

• Experience in management – coaching of 1st line support team

• Experience of organization skills

• Basic knowledge de Microsoft SCCM (System Management Server)

• Basic knowledge networking et pc & peripheral hardware.

• Basic knowledge MS Exchange 2010

• Depp knowledge of Office 2010, Office 2013, Anti-virus software.

• Deep Knowledge of Operating systems: Windows 7, Windows 10.

• Curiosity about technological developments in the world of office automation

• Secondary or Superior education in IT

• Basic knowledge ITIL

Competences:

• Ability to adjust

• Processing thinking ability

• Ability to persevere

• Client focus

• Verbal communication and expression

• Ability to co-operate

• Integrative thinking ability

• Ability to solve problems

• Ability to listen/comprehend

• Very Good knowledge of English

• Bilingual (french /dutch) MANDATORY ( specific Belgium)

We are looking forward to receiving your application and will be in touch promptly to discuss this opportunity in more detail.