2nd / 3rd Line IT Support Engineer. Based just outside Oxford my client has a new requirement for an 2nd / 3rd Line IT Support Engineer. You must have most of the following with experience in an 2nd/3rd line role:

• Microsoft Hyper V
• Veritas Backup
• VoiP Telephony Systems
• Remote Desktop Services
• Sound knowledge of Windows 10 & Server 2012 / 2019
• Knowledge of Office 365
• Active Directory
• Excellent communicator
• An analytical & Pro-Active approach to problem solving / information gathering
• Excellent interpersonal skills
• Excellent Organisational Skills

Role is to provide direct and telephone-based support for staff with all IT-related queries in a professional and efficient manner, ensuring calls are logged, allocated, followed up and closed in accordance with company practices. You may also be involved in the commissioning, installation & support of new IT equipment. This role is the main link between the IT Helpdesk and the business. The successful candidate must be an excellent communicator and possess excellent people skills. It is anticipated that the successful candidate will become heavily involved in the day to day support of all IT related incidents / projects and liaise closely with the IT Manager to resolve problematic incidents.

For a full job spec and further information, please send in your CV ASAP!

2nd / 3rd Line IT Support Engineer. Based just outside Oxford my client has a new requirement for an 2nd / 3rd Line IT Support Engineer. You must have most of the following with experience in an 2nd/3rd line role:

• Microsoft Hyper V
• Veritas Backup
• VoiP Telephony Systems
• Remote Desktop Services
• Sound knowledge of Windows 10 & Server 2012 / 2019
• Knowledge of Office 365
• Active Directory
• Excellent communicator
• An analytical & Pro-Active approach to problem solving / information gathering
• Excellent interpersonal skills
• Excellent Organisational Skills

Role is to provide direct and telephone-based support for staff with all IT-related queries in a professional and efficient manner, ensuring calls are logged, allocated, followed up and closed in accordance with company practices. You may also be involved in the commissioning, installation & support of new IT equipment. This role is the main link between the IT Helpdesk and the business. The successful candidate must be an excellent communicator and possess excellent people skills. It is anticipated that the successful candidate will become heavily involved in the day to day support of all IT related incidents / projects and liaise closely with the IT Manager to resolve problematic incidents.

For a full job spec and further information, please send in your CV ASAP!

Data Imports Analyst

An exciting new opportunity has just arisen for a Data Imports Analyst who has great SQL and CRM experience to join an award-winning charity based in Liverpool Street, Central London. You will play a pivotal role in importing supporter details and transactions using SQL to bulk import data from their large supporter data warehouse to their CRM system.

The Data Imports Analyst will have the opportunity to learn a wide range of new skills and really enhance their knowledge while working for a fantastic organisation. You will have the chance to help the charity make business critical decisions and drive the organisation forward. You will be utilising skills in SQL, CRM, excel and more to fully utilise all data imported onto the CRM system (full training will be proved on technologies if required)

Skills required for the Data Imports Analyst (SQL & CRM skills)are:

• Excellent knowledge in SQL coding and building reports
• Knowledge on CRM systems
• Previous experience of bulk importing
• Great communication skills with the ability to deal with senior stakeholders

Data Imports Analyst (SQL & CRM skills)

This is great opportunity for a Data Imports Analyst who has worked with large imports to join an organisation that are currently investing heavily in technologies. You will have the opportunity to progress your career further and learn new skills on the way.

Salary: £27,000 - £30,000 (plus excellent benefits such as working from home)

Location: Liverpool Street, Central London

Apply now for further details and immediate consideration for this excellent career opportunity.

Understanding Recruitment is acting as an Employment Agency in relation to this vacancy

Data Imports Analyst

An exciting new opportunity has just arisen for a Data Imports Analyst who has great SQL and CRM experience to join an award-winning charity based in Liverpool Street, Central London. You will play a pivotal role in importing supporter details and transactions using SQL to bulk import data from their large supporter data warehouse to their CRM system.

The Data Imports Analyst will have the opportunity to learn a wide range of new skills and really enhance their knowledge while working for a fantastic organisation. You will have the chance to help the charity make business critical decisions and drive the organisation forward. You will be utilising skills in SQL, CRM, excel and more to fully utilise all data imported onto the CRM system (full training will be proved on technologies if required)

Skills required for the Data Imports Analyst (SQL & CRM skills)are:

• Excellent knowledge in SQL coding and building reports
• Knowledge on CRM systems
• Previous experience of bulk importing
• Great communication skills with the ability to deal with senior stakeholders

Data Imports Analyst (SQL & CRM skills)

This is great opportunity for a Data Imports Analyst who has worked with large imports to join an organisation that are currently investing heavily in technologies. You will have the opportunity to progress your career further and learn new skills on the way.

Salary: £27,000 - £30,000 (plus excellent benefits such as working from home)

Location: Liverpool Street, Central London

Apply now for further details and immediate consideration for this excellent career opportunity.

Understanding Recruitment is acting as an Employment Agency in relation to this vacancy

This BI support engineer will provide specialist BI support to end users and will cover the full spectrum of BI and Analytics Services provided by the Hub.

Client Details

The client is a global FTSE 250 professional services organisation with headquaters based in London. They have a presece across 36 countries empoying over 8.5k individuals across the globe. They are going through a global ditisation strategy and are looking for individuals to help them on their journey.

Description

* Incident and request triage/ prioritisation/ analysis/ diagnosis/ investigation and resolution
* Close liaison with end users including shadowing their screen to understand their issue in detail and resolve them as soon as possible.
* Keeping customers updated concerning their tickets.
* Escalating or reassigning tickets appropriately and with enough information for work on it to progress.
* Completing standard, repeatable requests including for new accounts consistently and efficiently.
* Collaborate with internal and external support teams to resolve issues effectively.
* Research and implement workarounds where necessary.
* Identify recurring incidents and assign them as problems to the development team to be fixed permanently.
* Create and update articles in the knowledge base relating to supported systems, processes and work arounds.

Profile

• Basic à Intermediate T-SQL.
• Experience working previously in an IT support role preferably supporting BI applications.
• Good understanding of relational database concepts.
• Ability to use data to be presented on reports.
• Incident and request triage/ prioritisation/ analysis/ diagnosis/ investigation and resolution.
• Close liaison with end users including shadowing their screen to understand their issue in detail and resolve them as soon as possible.
• Keeping customers updated concerning their tickets.
• Escalating or reassigning tickets appropriately and with enough information for work on it to progress.
• Proactive, determined, curious, methodical, analytical and with excellent attention to detail.
• Clear and concise communication style.
• Focused on results and service quality.
• Fast and independent learner with openness to learn evolving BI technology.

Job Offer

£28-£33k + Company benefits.

• Opporunity to gain experience on BI Solutions including SSRS, SSIS, SSAS, Cognos, Crystal.
• Opporunity to gain experience on Microsoft Azure cloud BI technology including Data Lake Analytics, Databricks, Azure Analysis Services, Synapse Analytics and Power BI.
• DAX, U-SQL, PowerShell.
• Opportunity to work on cutting edge technologies and developing into a 3rd line engineer.

This BI support engineer will provide specialist BI support to end users and will cover the full spectrum of BI and Analytics Services provided by the Hub.

Client Details

The client is a global FTSE 250 professional services organisation with headquaters based in London. They have a presece across 36 countries empoying over 8.5k individuals across the globe. They are going through a global ditisation strategy and are looking for individuals to help them on their journey.

Description

* Incident and request triage/ prioritisation/ analysis/ diagnosis/ investigation and resolution
* Close liaison with end users including shadowing their screen to understand their issue in detail and resolve them as soon as possible.
* Keeping customers updated concerning their tickets.
* Escalating or reassigning tickets appropriately and with enough information for work on it to progress.
* Completing standard, repeatable requests including for new accounts consistently and efficiently.
* Collaborate with internal and external support teams to resolve issues effectively.
* Research and implement workarounds where necessary.
* Identify recurring incidents and assign them as problems to the development team to be fixed permanently.
* Create and update articles in the knowledge base relating to supported systems, processes and work arounds.

Profile

• Basic à Intermediate T-SQL.
• Experience working previously in an IT support role preferably supporting BI applications.
• Good understanding of relational database concepts.
• Ability to use data to be presented on reports.
• Incident and request triage/ prioritisation/ analysis/ diagnosis/ investigation and resolution.
• Close liaison with end users including shadowing their screen to understand their issue in detail and resolve them as soon as possible.
• Keeping customers updated concerning their tickets.
• Escalating or reassigning tickets appropriately and with enough information for work on it to progress.
• Proactive, determined, curious, methodical, analytical and with excellent attention to detail.
• Clear and concise communication style.
• Focused on results and service quality.
• Fast and independent learner with openness to learn evolving BI technology.

Job Offer

£28-£33k + Company benefits.

• Opporunity to gain experience on BI Solutions including SSRS, SSIS, SSAS, Cognos, Crystal.
• Opporunity to gain experience on Microsoft Azure cloud BI technology including Data Lake Analytics, Databricks, Azure Analysis Services, Synapse Analytics and Power BI.
• DAX, U-SQL, PowerShell.
• Opportunity to work on cutting edge technologies and developing into a 3rd line engineer.

A vacancy for a Security & Patch Management Engineer has come up  with a global technology company who are looking to add to their Network Operations Centre. In this role you will provide technical support to users, in accordance with SLAs; and be a technical escalation point where needed. You will undertake scheduled tasks on daily, weekly and monthly basis relating to AV and patching management.

You will work closely with the Team Leader and Service Delivery Manager and escalate issues to them where appropriate. This is a four on, four off shift-based role that covers days and nights for 12-hour shifts.

Responsibilities of the Security & Patch Management Engineer:

• Provide 24/7/365 technical support to clients.

• Respond to issues and provide end users with technical solutions.

• Mange incidents appropriately by monitoring, escalating and solving incidents; providing excellent user satisfaction by providing regular updates.

• Be a technical escalation point to junior engineers and colleagues.

• Provide ad hoc technical assistance to projects and new customer transitions.

• Ensure that all solutions are backed up with documentation and training within other departments.

• Provide assistance to colleagues and customers as required.

• When required, recommend and deploy changes.

• Actively keep abreast of industry changes and trends to improve your own knowledge and skillset.

The Successful Security & Patch Management Engineer Will:

• Have previous experience in a similar role.

• Ideally hold industry recognised qualifications in relevant areas.

• Have knowledge or ideally experience in the following;

  • Windows Server 2008/2012/2016

  • Windows OS 7/8/10

  • Patch Management

  • SCCM/InTune

  • AV Solutions – Sophos, Kaspersky, Symantec

  • Backup & restore technology (VMWare, Backup Exec)

  • Basic Networking.

• Ideally hold SC level security clearance.

• Ideally hold at least ITIL Foundation V2 or V3.

If you’re looking for a new challenge, hit apply or call Ashley on . Alternatively email your CV to and I’ll call you.

A vacancy for a Security & Patch Management Engineer has come up  with a global technology company who are looking to add to their Network Operations Centre. In this role you will provide technical support to users, in accordance with SLAs; and be a technical escalation point where needed. You will undertake scheduled tasks on daily, weekly and monthly basis relating to AV and patching management.

You will work closely with the Team Leader and Service Delivery Manager and escalate issues to them where appropriate. This is a four on, four off shift-based role that covers days and nights for 12-hour shifts.

Responsibilities of the Security & Patch Management Engineer:

• Provide 24/7/365 technical support to clients.

• Respond to issues and provide end users with technical solutions.

• Mange incidents appropriately by monitoring, escalating and solving incidents; providing excellent user satisfaction by providing regular updates.

• Be a technical escalation point to junior engineers and colleagues.

• Provide ad hoc technical assistance to projects and new customer transitions.

• Ensure that all solutions are backed up with documentation and training within other departments.

• Provide assistance to colleagues and customers as required.

• When required, recommend and deploy changes.

• Actively keep abreast of industry changes and trends to improve your own knowledge and skillset.

The Successful Security & Patch Management Engineer Will:

• Have previous experience in a similar role.

• Ideally hold industry recognised qualifications in relevant areas.

• Have knowledge or ideally experience in the following;

  • Windows Server 2008/2012/2016

  • Windows OS 7/8/10

  • Patch Management

  • SCCM/InTune

  • AV Solutions – Sophos, Kaspersky, Symantec

  • Backup & restore technology (VMWare, Backup Exec)

  • Basic Networking.

• Ideally hold SC level security clearance.

• Ideally hold at least ITIL Foundation V2 or V3.

If you’re looking for a new challenge, hit apply or call Ashley on . Alternatively email your CV to and I’ll call you.