SHI has an exciting opportunity available in our Enterprise Solutions Group for a manager of our evolving services team. The Services Manager will lead a small team focused on the partner project delivery model and enable the execution of continuous improvement and expansion of the services portfolio. The Services Manager will partner with internal and external resources and other members of the SHI leadership and sales team to build and improve on our ability to deliver a broad range of services that underpins an exceptional customer experience.

Responsibilities

Includes, but not limited to the following:

• Oversight of SHI and partner delivered services engagements, including customer escalations
• Oversight and mentoring of Partner Service Administrators and delivery partners, including ongoing review of performance
• Ongoing improvement of the partner-delivered project process and engagement
• Provide subject matter expertise in the development of statements of work and applicable templates
• Liaise closely with the contracts team for the creation of localized S.O.W documentation and T&C reviews with a focus on risk mitigation
• Drive process improvement and system automations in order to improve efficiency
• The role includes acting as an escalation point for the team, driving consistency of engagement and reviewing deliverables
• The ideal candidate will possess a broad understanding of the supporting technologies and partner services employed across the IT enterprise estate
• Management of partner issues and escalations to an agreeable outcome
• Participation in business strategy discussions and solution workshops as needed
• Be responsible for mentoring team members to help qualify services opportunities and translate requirements at a high-level providing advice and guidance on partner engagements
• You will Support the ESG director by being an effective line manager demonstrated by conducting regular team meetings, 1:1 reviews, 360 appraisals and assessments.
• You will provide management and reporting of both individual and team performance, help define and monitor individual KPIs and address conduct and capability issues in line with SHI policies and procedures
• Ensure the team maintains the right blend of skills to deal with the incoming opportunities, meets SHI’s partner certification requirements and support the individual team members in their personal development goals
• Support the ESG Director in continued growth of the ESG team through the recruitment, onboarding, training, management and retention of highly skilled employees
• Adopt a continual service improvement and review focus, suggesting improvements of internal processes and procedures and where there are gaps ensuring alignment to ITIL frameworks
• Work with the ESG Director to continually assess technology trends and our services portfolio
• Represent SHI/ESG at relevant industry events
• Maintain/Achieve certifications relevant to job role
• Support the RFI/RFP process and proposal creation for data center professional services

Qualifications

Education

• University Degree in business or equivalent.

Required Certifications:

• Information Technology Infrastructure Library (ITIL) V3 or above in a management discipline
• Prince 2 Project Management certification
• 3 years service management experience working with data center technologies such as: network, compute, storage, virtualization, data protection and cloud.
• 3 years team management experience in a customer facing or customer support role
• Must have service/team management experience with a proven track record of managing service partners

Required Skills

• Excellent organization, communication, verbal & written skills
• Must be results driven with a strong sense of urgency
• Self-study and independent work to increase job related knowledge and skills
• Strong written and verbal communication skills
• Excellent World Class Support and follow through with limited to no follow up from senior management
• Outstanding attention to detail and problem-solving capabilities
• Ability to learn fast, absorb knowledge and apply newly learned information on a daily basis
• Strong planning, organization, management and prioritization skills
• Positive attitude towards ESG and passionate about SHI’s success
• Proficient in Microsoft Office Products, especially Excel
• Self-motivated with the ability to work in a fast-paced and dynamic environment

Preferred Skills:

• Services experience within a Pre-Sales Solution Practice or VAR Reseller environment
• Experience of managing a team of service professionals

Benefits:

• Bupa Healthcare - after qualifying period
• Life Assurance - after qualifying period
• Eyecare Vouchers
• Childcare Vouchers
• Fully paid Employee parking permit

About SHI

Innovative Solutions. World Class Support.

SHI UK, Milton Keynes, has been established for 20 years and under the guidance of the UK management has grown from a small satellite office to now our EMEA Headquarters. With our organic growth and stability within the UK market we are able to provide a variety of technology products, solutions and services to businesses across the UK and Europe including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.

The Milton Keynes office is home to a range of departments and specialisms where you can progress and develop your career within the IT Industry while working in a diverse and fun environment.

SHI has an exciting opportunity available in our Enterprise Solutions Group for a manager of our evolving services team. The Services Manager will lead a small team focused on the partner project delivery model and enable the execution of continuous improvement and expansion of the services portfolio. The Services Manager will partner with internal and external resources and other members of the SHI leadership and sales team to build and improve on our ability to deliver a broad range of services that underpins an exceptional customer experience.

Responsibilities

Includes, but not limited to the following:

• Oversight of SHI and partner delivered services engagements, including customer escalations
• Oversight and mentoring of Partner Service Administrators and delivery partners, including ongoing review of performance
• Ongoing improvement of the partner-delivered project process and engagement
• Provide subject matter expertise in the development of statements of work and applicable templates
• Liaise closely with the contracts team for the creation of localized S.O.W documentation and T&C reviews with a focus on risk mitigation
• Drive process improvement and system automations in order to improve efficiency
• The role includes acting as an escalation point for the team, driving consistency of engagement and reviewing deliverables
• The ideal candidate will possess a broad understanding of the supporting technologies and partner services employed across the IT enterprise estate
• Management of partner issues and escalations to an agreeable outcome
• Participation in business strategy discussions and solution workshops as needed
• Be responsible for mentoring team members to help qualify services opportunities and translate requirements at a high-level providing advice and guidance on partner engagements
• You will Support the ESG director by being an effective line manager demonstrated by conducting regular team meetings, 1:1 reviews, 360 appraisals and assessments.
• You will provide management and reporting of both individual and team performance, help define and monitor individual KPIs and address conduct and capability issues in line with SHI policies and procedures
• Ensure the team maintains the right blend of skills to deal with the incoming opportunities, meets SHI’s partner certification requirements and support the individual team members in their personal development goals
• Support the ESG Director in continued growth of the ESG team through the recruitment, onboarding, training, management and retention of highly skilled employees
• Adopt a continual service improvement and review focus, suggesting improvements of internal processes and procedures and where there are gaps ensuring alignment to ITIL frameworks
• Work with the ESG Director to continually assess technology trends and our services portfolio
• Represent SHI/ESG at relevant industry events
• Maintain/Achieve certifications relevant to job role
• Support the RFI/RFP process and proposal creation for data center professional services

Qualifications

Education

• University Degree in business or equivalent.

Required Certifications:

• Information Technology Infrastructure Library (ITIL) V3 or above in a management discipline
• Prince 2 Project Management certification
• 3 years service management experience working with data center technologies such as: network, compute, storage, virtualization, data protection and cloud.
• 3 years team management experience in a customer facing or customer support role
• Must have service/team management experience with a proven track record of managing service partners

Required Skills

• Excellent organization, communication, verbal & written skills
• Must be results driven with a strong sense of urgency
• Self-study and independent work to increase job related knowledge and skills
• Strong written and verbal communication skills
• Excellent World Class Support and follow through with limited to no follow up from senior management
• Outstanding attention to detail and problem-solving capabilities
• Ability to learn fast, absorb knowledge and apply newly learned information on a daily basis
• Strong planning, organization, management and prioritization skills
• Positive attitude towards ESG and passionate about SHI’s success
• Proficient in Microsoft Office Products, especially Excel
• Self-motivated with the ability to work in a fast-paced and dynamic environment

Preferred Skills:

• Services experience within a Pre-Sales Solution Practice or VAR Reseller environment
• Experience of managing a team of service professionals

Benefits:

• Bupa Healthcare - after qualifying period
• Life Assurance - after qualifying period
• Eyecare Vouchers
• Childcare Vouchers
• Fully paid Employee parking permit

About SHI

Innovative Solutions. World Class Support.

SHI UK, Milton Keynes, has been established for 20 years and under the guidance of the UK management has grown from a small satellite office to now our EMEA Headquarters. With our organic growth and stability within the UK market we are able to provide a variety of technology products, solutions and services to businesses across the UK and Europe including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.

The Milton Keynes office is home to a range of departments and specialisms where you can progress and develop your career within the IT Industry while working in a diverse and fun environment.

Owing to strong growth in their underlying products, our client is looking for an exceptional Front-End developer. You will be innately skilled in building exemplary front-end solutions, primarily in React, React Native and JavaScript (ES5 and 6). You will be a talented, high-energy individual, who is excited to join a team of like-minded individuals who share a passion for building superbly intuitive and user-friendly web and mobile applications.

Package:

- Basic salary £45-50k + Share Options

- 22 days holiday + BH (increases on anniversary to max of 25)

- Your choice of MacBook Pro, or modern Dell Laptop with Ubuntu or Windows

- Health insurance and gym membership

- SIM-only mobile phone contract

- Employee perks scheme membership

- Share option plan for all our employees

Responsibilities will typically include:

• Developing non-trivial front-end web-based software applications in an agile environment
• Unit testing, code reviewing, and paired programming, and providing and receiving feedback on your code as well as giving others the benefit of your experience
• Applying the principles of secure development practice with a solid understanding of source control systems

Qualifications, Skills & Experience

• A mid level developer with solid full-time, relevant experience
• Enthusiastic about working collaboratively in an agile environment with a desire to constantly learn and expand your knowledge and experience
• First rate React & JavaScript ES5/ES6 skills, preferably with experience of developing iOS and Android mobile applications using React Native
• Excellent communication skills including fluent spoken and written English
• A passionate, accomplished, detail-driven person who enjoys working in a fast-pace, challenging environment, delivering the very best user experiences

Owing to strong growth in their underlying products, our client is looking for an exceptional Front-End developer. You will be innately skilled in building exemplary front-end solutions, primarily in React, React Native and JavaScript (ES5 and 6). You will be a talented, high-energy individual, who is excited to join a team of like-minded individuals who share a passion for building superbly intuitive and user-friendly web and mobile applications.

Package:

- Basic salary £45-50k + Share Options

- 22 days holiday + BH (increases on anniversary to max of 25)

- Your choice of MacBook Pro, or modern Dell Laptop with Ubuntu or Windows

- Health insurance and gym membership

- SIM-only mobile phone contract

- Employee perks scheme membership

- Share option plan for all our employees

Responsibilities will typically include:

• Developing non-trivial front-end web-based software applications in an agile environment
• Unit testing, code reviewing, and paired programming, and providing and receiving feedback on your code as well as giving others the benefit of your experience
• Applying the principles of secure development practice with a solid understanding of source control systems

Qualifications, Skills & Experience

• A mid level developer with solid full-time, relevant experience
• Enthusiastic about working collaboratively in an agile environment with a desire to constantly learn and expand your knowledge and experience
• First rate React & JavaScript ES5/ES6 skills, preferably with experience of developing iOS and Android mobile applications using React Native
• Excellent communication skills including fluent spoken and written English
• A passionate, accomplished, detail-driven person who enjoys working in a fast-pace, challenging environment, delivering the very best user experiences

Senior Software Engineer - Newcastle upon Tyne - £55k

A fantastic opportunity has arisen for a Senior Software Engineer to join a leading workforce, operations and asset management business in Newcastle upon Tyne. The company have clients across the UK and due to recent growth, they are looking to expand their software development team due to their increasing demand.

The successful candidate will gain exposure to the latest technologies such as Amazon Web Services, DevOps and be given the opportunity to work on projects end to end. The company are highly forward thinking and are looking for passionate developers with experience in enterprise systems architecture techniques and design principles.

Key Skills/Experience:

• Commercial experience with Object Orientated PHP programming
• Knowledge of SOLID Principles
• Test driven development
• SQL/MySQL experience
• Javascript/ReactJS
• HTML5/CSS/SASS
• REST API design and implementation

The successful candidate will be offered a competitive base salary along with some excellent benefits which include but are not limited to 24 days holiday plus bank holidays, company pension scheme, company bonus scheme, annual career development budget, flexible working hours and options to work from home.

If you are motivated to work for a forward-thinking organisation who understand their employees are key to the success of the business, apply today as interviews are already taking place.

Senior Software Engineer - Newcastle upon Tyne - £55k

A fantastic opportunity has arisen for a Senior Software Engineer to join a leading workforce, operations and asset management business in Newcastle upon Tyne. The company have clients across the UK and due to recent growth, they are looking to expand their software development team due to their increasing demand.

The successful candidate will gain exposure to the latest technologies such as Amazon Web Services, DevOps and be given the opportunity to work on projects end to end. The company are highly forward thinking and are looking for passionate developers with experience in enterprise systems architecture techniques and design principles.

Key Skills/Experience:

• Commercial experience with Object Orientated PHP programming
• Knowledge of SOLID Principles
• Test driven development
• SQL/MySQL experience
• Javascript/ReactJS
• HTML5/CSS/SASS
• REST API design and implementation

The successful candidate will be offered a competitive base salary along with some excellent benefits which include but are not limited to 24 days holiday plus bank holidays, company pension scheme, company bonus scheme, annual career development budget, flexible working hours and options to work from home.

If you are motivated to work for a forward-thinking organisation who understand their employees are key to the success of the business, apply today as interviews are already taking place.

This is an exciting opportunity to join and expanding and leading specialist provider of global data management software solutions and consultancy to the automotive finance and leasing industry, motor manufacturers, fleet operators and rental companies.

Our client are looking for a Sales support specialist to join their team. You will provide administrative support to sales director and respond to customer and prospect queries.

Our ideal candidate is an experienced professional with a deep knowledge of sales process and business best practices. Able to travel with the Sales Director on International Sales Leads.

You should also be able to interpret sales metrics and be goal oriented. We expect you to perform well in a team environment and have exceptional people skills

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and acting as a sales conduit back through the business.

Duties and Responsibilities

• Must be able to work on a flexible basis
• UK and frequent International travel
• Administrative duties as required providing troubleshooting assistance for customer orders, account statuses and relevant problems
• Developing and monitoring performance indicators
• Managing information flow in a timely and accurate manner
• Managing executives' calendars and set up meetings
• Reading, monitoring and responding to the manager's email
• Preliminary drafting of correspondence on the director's behalf

Skills and experience

• Bilingual in Spanish, German or French
• Experience within the automotive industry
• Proven experience within a sales environment
• Commercial Acumen - good understanding of pricing strategies, financial analysis methods and negotiation strategies
• Ability to execute a variety of tasks in a fluid environment with minimal supervision
• Strong ability to convert customer requirements in to written documentation and proposals
• Highly organized and detail oriented
• Ability to interact well with all department heads involved in the sales cycle

Person Specification

• Highly flexible, willing to travel
• Composed under pressure
• Result orientated with high commitment, resilience and a positive attitude.
• Self-motivated and persistent
• Competitive drive
• High intellect and level of business acumen
• Professional demeanour and credibility

This is an exciting opportunity to join and expanding and leading specialist provider of global data management software solutions and consultancy to the automotive finance and leasing industry, motor manufacturers, fleet operators and rental companies.

Our client are looking for a Sales support specialist to join their team. You will provide administrative support to sales director and respond to customer and prospect queries.

Our ideal candidate is an experienced professional with a deep knowledge of sales process and business best practices. Able to travel with the Sales Director on International Sales Leads.

You should also be able to interpret sales metrics and be goal oriented. We expect you to perform well in a team environment and have exceptional people skills

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and acting as a sales conduit back through the business.

Duties and Responsibilities

• Must be able to work on a flexible basis
• UK and frequent International travel
• Administrative duties as required providing troubleshooting assistance for customer orders, account statuses and relevant problems
• Developing and monitoring performance indicators
• Managing information flow in a timely and accurate manner
• Managing executives' calendars and set up meetings
• Reading, monitoring and responding to the manager's email
• Preliminary drafting of correspondence on the director's behalf

Skills and experience

• Bilingual in Spanish, German or French
• Experience within the automotive industry
• Proven experience within a sales environment
• Commercial Acumen - good understanding of pricing strategies, financial analysis methods and negotiation strategies
• Ability to execute a variety of tasks in a fluid environment with minimal supervision
• Strong ability to convert customer requirements in to written documentation and proposals
• Highly organized and detail oriented
• Ability to interact well with all department heads involved in the sales cycle

Person Specification

• Highly flexible, willing to travel
• Composed under pressure
• Result orientated with high commitment, resilience and a positive attitude.
• Self-motivated and persistent
• Competitive drive
• High intellect and level of business acumen
• Professional demeanour and credibility

Case Management Developer - Leeds

Keywords - Software Developer, Case Management Developer, Visualfiles, Proclaim, Tikit, SQL.

I am currently partnering with an award winning Law Firm based in Leeds, assisting with a key hire within their IT team as a Case Management Developer. You'd be joining in a newly created role, so it's a great opportunity to really make this role your own. We are open to considering candidates at Junior, Mid or Senior Level, as due to expansion it's likely there is going to be more than one role available.

As a case management developer, you'd be working on a well-known Case Management System and we are open to speaking to Case Management Developers who have worked on off the shelf or internally developed bespoke packages.

As a Case Management Developer, you will be responsible for the ongoing development and maintenance of their case management system. You will work on system upgrades, client onboarding, system maintenance, data cleansing and IT Support as and when necessary.

From a technical perspective, we are looking for a candidate with skills across some of the following areas:

• Case Management systems development
• SQL development or reporting
• T-SQL
• Microsoft technologies - C#, SSIS, SSRS
• ITIL, Agile software development

The IT team have a massive amount of Partner backing, and you'd be joining at a time where there are a number of projects to be delivered on. It's not just going to be BAU development, and so if you're feeling a little frustrated or bored in your current role then please get in touch.

If you are a case management developer, or a developer currently working within a law firm then we would be keen to speak with you. For further details and to apply, please send your CV or message me at jon.brass @ circlerecruitment.com

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Case Management Developer - Leeds

Keywords - Software Developer, Case Management Developer, Visualfiles, Proclaim, Tikit, SQL.

I am currently partnering with an award winning Law Firm based in Leeds, assisting with a key hire within their IT team as a Case Management Developer. You'd be joining in a newly created role, so it's a great opportunity to really make this role your own. We are open to considering candidates at Junior, Mid or Senior Level, as due to expansion it's likely there is going to be more than one role available.

As a case management developer, you'd be working on a well-known Case Management System and we are open to speaking to Case Management Developers who have worked on off the shelf or internally developed bespoke packages.

As a Case Management Developer, you will be responsible for the ongoing development and maintenance of their case management system. You will work on system upgrades, client onboarding, system maintenance, data cleansing and IT Support as and when necessary.

From a technical perspective, we are looking for a candidate with skills across some of the following areas:

• Case Management systems development
• SQL development or reporting
• T-SQL
• Microsoft technologies - C#, SSIS, SSRS
• ITIL, Agile software development

The IT team have a massive amount of Partner backing, and you'd be joining at a time where there are a number of projects to be delivered on. It's not just going to be BAU development, and so if you're feeling a little frustrated or bored in your current role then please get in touch.

If you are a case management developer, or a developer currently working within a law firm then we would be keen to speak with you. For further details and to apply, please send your CV or message me at jon.brass @ circlerecruitment.com

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.