Research Manager
London
We’re looking for a hands on Research Manager to join our in-house Customer Research Team based in our vibrant London Canary Wharf office. You will have the opportunity to manage the design, collection and analysis of information using appropriate quantitative research techniques, and using findings from new and previous studies, to inform business decisions and to provide actionable recommendations, across.
What will you be doing?
• You will be providing market research input to strategic decisions on customer, proposition, product and channel projects
• Providing consultancy, end-to-end project management, and interpretation of outputs
• Designing and managing ad hoc market research, providing internal expertise and driving the performance of third party market research agencies
• You will manage the delivery and analysis of information from customers to staff and opinion formers, employing appropriate research techniques, to inform business decisions
• Building a deeper understanding of consumer needs and buying motivations through research, using innovative and creative techniques where appropriate
• Analysing research results, working with vendors. Producing and delivering clear, actionable recommendations, linking through to customer needs and business implications
• Managing primary customer research projects, from developing a research brief, hypotheses, defining the sample requirements, survey design, testing and monitoring results
• Managing the day-to-day relationship with research suppliers, ensuring Barclays receives the highest quality research service
What we’re looking for:
• Proven expertise in end to end Market Research, preferably agency side
• Solid understanding of research best practices in a financial services environment
• Track record of defining and effectively communicating clear insight into market trends and customer behaviour
• Proven ability to manage third party agencies
Skills that will help you in the role:
• Solid stakeholder management experience, with the ability to influence at senior levels
• The ability to create new hypotheses, test rigorously and rapidly act to move to implementation
• Your high personal drive and resilience/flexibility especially in the face of ambiguity, change and complexity
Where will you be working?
In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility then please discuss this with the Hiring Manager.
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our Benefits
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.
We will consider applications from job share applicants
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