Due to continued growth, our Client is looking to employ a personable and motivated Service Desk Technician - 2nd Line, to join their in-house Service Desk team.

The role and responsibilities include, but are not limited to:

• Providing customer focused 2nd Line Service Desk support for hardware and software issues.
• Prioritising incidents based on their business impact.
• Assessing the complexity of incidents and following escalation processes where required.
• Ensuring all calls are accurately logged into the Service Desk system.
• Ensuring all calls and tickets are responded to within Service Level Agreements (SLAs).
• Proactively identifying potential or future issues at client sites.
• Proactively sharing technical knowledge and client-specific know-how with the team.

It is essential that you have in-depth knowledge of and experience with the following from a support perspective:

• Windows Server Management
• Active Directory and Group Policy
• Exchange/Office 365
• TCP/IP, DNS/DHCP
• Server Virtualisation
• Networking and Routing

Desirable knowledge and experience:

• Citrix - XenApp and/or XenDesktop
• IP Telephony
• Attention to detail
• A proactive, logical approach to problem solving coupled with common sense
• Good communication, literacy and organisational skills

A full, clean driving licence is required to meet the requirements of this role as it may involve some work onsite for clients.

They offer a comprehensive benefits package consisting of:

• Unlimited tea and coffee in the office
• Training and development plans tailored to your individual needs
• Regular company and team social events, plus participation in charity and sports events
• Financial advice available on request
• Tax free childcare initiative
• Cycle to Work scheme
• Enrolment into the workplace pension scheme
• Perkbox membership offering discounts at major retailers, leisure and travel operators, a free monthly cinema ticket and more
• Private healthcare after 3 years of service

You may have previous experience in one or more of the following job roles: IT Technician, IT Support Technician, IT Engineer, Support Technician, Service Desk Technician, Service Desk Engineer, IT Service Delivery Engineer, 1st Line Technician, 2nd Line Technician, 1st Line Engineer, 2nd Line Engineer, Help Desk Engineer, Help Desk Technician.

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.

Due to continued growth, our Client is looking to employ a personable and motivated Service Desk Technician - 2nd Line, to join their in-house Service Desk team.

The role and responsibilities include, but are not limited to:

• Providing customer focused 2nd Line Service Desk support for hardware and software issues.
• Prioritising incidents based on their business impact.
• Assessing the complexity of incidents and following escalation processes where required.
• Ensuring all calls are accurately logged into the Service Desk system.
• Ensuring all calls and tickets are responded to within Service Level Agreements (SLAs).
• Proactively identifying potential or future issues at client sites.
• Proactively sharing technical knowledge and client-specific know-how with the team.

It is essential that you have in-depth knowledge of and experience with the following from a support perspective:

• Windows Server Management
• Active Directory and Group Policy
• Exchange/Office 365
• TCP/IP, DNS/DHCP
• Server Virtualisation
• Networking and Routing

Desirable knowledge and experience:

• Citrix - XenApp and/or XenDesktop
• IP Telephony
• Attention to detail
• A proactive, logical approach to problem solving coupled with common sense
• Good communication, literacy and organisational skills

A full, clean driving licence is required to meet the requirements of this role as it may involve some work onsite for clients.

They offer a comprehensive benefits package consisting of:

• Unlimited tea and coffee in the office
• Training and development plans tailored to your individual needs
• Regular company and team social events, plus participation in charity and sports events
• Financial advice available on request
• Tax free childcare initiative
• Cycle to Work scheme
• Enrolment into the workplace pension scheme
• Perkbox membership offering discounts at major retailers, leisure and travel operators, a free monthly cinema ticket and more
• Private healthcare after 3 years of service

You may have previous experience in one or more of the following job roles: IT Technician, IT Support Technician, IT Engineer, Support Technician, Service Desk Technician, Service Desk Engineer, IT Service Delivery Engineer, 1st Line Technician, 2nd Line Technician, 1st Line Engineer, 2nd Line Engineer, Help Desk Engineer, Help Desk Technician.

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.

RADAR SOLUTION ARCHITECT

A NEXT GENERATION GLOBAL DEFENCE / CYBER SECURITY COMPANY ARE EXPANDING AND NEED A COMMUNICATIONS SOLUTION ARCHITECT TO JOIN THEIR DIVERSE TEAM.

• Permanent position in a diverse private sector company for an experienced Radar Solutions Architect
• Missiles and Fire control business area
• Globally leading defence / cyber security company
• Generous salaryand benefits package - Up to £65,000!
• Bedfordbased organisation in an easily accessible location
• Recognition for hard work, every second Friday off paid!
• Role will require candidate to undergo government security clearance (SC).
• To apply please call (phone number removed)or email (url removed)

WHO WE ARE?

We are an industry leading defence company who are working projects that are distributed globally. We're known for working with world renown, high profile clients and have several massive projects coming in that now is the time to expand! With said work sourced from multiple both domestic and international clients, we feel now is the time for a huge operational upgrade in our workforce to accommodate the everchanging products we're generating. With the increase in workforce, we're innovating numerous ways to explore your creativity within the roles you work. We aim to retain talented candidates and reward them accordingly.

We offer a luxurious benefits package as well as some of the best salaries in this industry. We believe that dedication and talent given from our staff should be duly rewarded.

WHAT WILL YOU BE DOING?

As a Radar Solution Architect, you will be working in a robust and major business area within one of our most heavily invested sites to date. You'll work closely with the Chief Engineer to create a saleable, durable and effective product that will eventually be handed to our clients. Due to predicted growth, we need subject matter experts to come along asap. Your industry experience should relate to systems design, production, critical information management, performance management (for customers) and a deep understanding of systems context to influence the production process. This includes integration, verification test, acceptance and certification for both hardware and software aspects of communications systems.

You'll be a forward thinking, talented team player who can bring ideas to the table. We would love to work with you to develop your own niche team that will allow future projects to take place.

As the Communications Solution Architect, you'll also be working with potential communications suppliers to understand benefits and growth opportunities that their products have to offer. You'll see the impact of the communications systems on overall systems performance, reviewing and challenging the suppliers on their product to ensure you are left with the best outcome.

This role requires a high calibre, proven individual with specific skills within design, integration and technical architecture. You'll operate at the core of our expanding team to train and develop junior staff. This challenging position will be rewarded accordingly with an unmatched salary, benefits package and in-house opportunities to grow.

The ideal candidate will have industry experience within a similar role in the private defence sector, but we'd love to speak to anyone who'd be interested in this challenge!

WE NEED THE COMMUNICATIONS SOLUTIONS ARCHITECT TO HAVE….

• Industry experience in a similar role
• SC Clearance OR Clearable

TO BE CONSIDERED….

Please either apply by clicking online or emailing me directly to (url removed). For further information please call me on (phone number removed) or (phone number removed). I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @digibradan or connect with me on LinkedIn, just search Brandan Pumford. I look forward to hearing from you.

COMMUNICATIONS SOLUTIONS ARCHITECT

KEY SKILLS:

SOLUTION ARCHITECT / RADAR ARCHITECT / RADAR DEVELOPER / MOD SYSTEMS DEVELOPER / DV CLEARED / DV CLEARANCE / DEVELOPPED VETTING / DEVELOPED VETTED / DEEP VETTING / DEEP VETTED / SC CLEARED / SC CLEARANCE / SECURITY CLEARED / GBAD / DEFENCE

RADAR SOLUTION ARCHITECT

A NEXT GENERATION GLOBAL DEFENCE / CYBER SECURITY COMPANY ARE EXPANDING AND NEED A COMMUNICATIONS SOLUTION ARCHITECT TO JOIN THEIR DIVERSE TEAM.

• Permanent position in a diverse private sector company for an experienced Radar Solutions Architect
• Missiles and Fire control business area
• Globally leading defence / cyber security company
• Generous salaryand benefits package - Up to £65,000!
• Bedfordbased organisation in an easily accessible location
• Recognition for hard work, every second Friday off paid!
• Role will require candidate to undergo government security clearance (SC).
• To apply please call (phone number removed)or email (url removed)

WHO WE ARE?

We are an industry leading defence company who are working projects that are distributed globally. We're known for working with world renown, high profile clients and have several massive projects coming in that now is the time to expand! With said work sourced from multiple both domestic and international clients, we feel now is the time for a huge operational upgrade in our workforce to accommodate the everchanging products we're generating. With the increase in workforce, we're innovating numerous ways to explore your creativity within the roles you work. We aim to retain talented candidates and reward them accordingly.

We offer a luxurious benefits package as well as some of the best salaries in this industry. We believe that dedication and talent given from our staff should be duly rewarded.

WHAT WILL YOU BE DOING?

As a Radar Solution Architect, you will be working in a robust and major business area within one of our most heavily invested sites to date. You'll work closely with the Chief Engineer to create a saleable, durable and effective product that will eventually be handed to our clients. Due to predicted growth, we need subject matter experts to come along asap. Your industry experience should relate to systems design, production, critical information management, performance management (for customers) and a deep understanding of systems context to influence the production process. This includes integration, verification test, acceptance and certification for both hardware and software aspects of communications systems.

You'll be a forward thinking, talented team player who can bring ideas to the table. We would love to work with you to develop your own niche team that will allow future projects to take place.

As the Communications Solution Architect, you'll also be working with potential communications suppliers to understand benefits and growth opportunities that their products have to offer. You'll see the impact of the communications systems on overall systems performance, reviewing and challenging the suppliers on their product to ensure you are left with the best outcome.

This role requires a high calibre, proven individual with specific skills within design, integration and technical architecture. You'll operate at the core of our expanding team to train and develop junior staff. This challenging position will be rewarded accordingly with an unmatched salary, benefits package and in-house opportunities to grow.

The ideal candidate will have industry experience within a similar role in the private defence sector, but we'd love to speak to anyone who'd be interested in this challenge!

WE NEED THE COMMUNICATIONS SOLUTIONS ARCHITECT TO HAVE….

• Industry experience in a similar role
• SC Clearance OR Clearable

TO BE CONSIDERED….

Please either apply by clicking online or emailing me directly to (url removed). For further information please call me on (phone number removed) or (phone number removed). I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @digibradan or connect with me on LinkedIn, just search Brandan Pumford. I look forward to hearing from you.

COMMUNICATIONS SOLUTIONS ARCHITECT

KEY SKILLS:

SOLUTION ARCHITECT / RADAR ARCHITECT / RADAR DEVELOPER / MOD SYSTEMS DEVELOPER / DV CLEARED / DV CLEARANCE / DEVELOPPED VETTING / DEVELOPED VETTED / DEEP VETTING / DEEP VETTED / SC CLEARED / SC CLEARANCE / SECURITY CLEARED / GBAD / DEFENCE

HRGO Recruitment Eastbourne is recruiting for an experienced Service Desk Manager to head up their in-house Service Desk team. Delivering a comprehensive portfolio of intelligent services & solutions to both enterprise & education sectors, you and the team will provide a high level of support and expertise to Clients. Our client is a dynamic and enterprising technology provider who delivers a comprehensive portfolio of intelligent services and technology solutions to both the enterprise and education sectors. The successful applicant will have a demonstrable track record of maintaining strong relationships with customers, within an IT Helpdesk environment.

The role also demands the ability to successfully identify opportunities to expand the current offering within existing customers, generating revenue from add-on business. Strong experience of defining, monitoring and managing Service Level Agreements (SLAs) is essential for this role, within an IT services/solutions business.

Responsible for the daily operation of the Service Desk team consisting of 1st & 2nd Line Technical Consultants. Managing the Technicians workloads, scheduling of the technical calendar and managing the tickets based on urgency and technically availability.

As well as a strong grounding in service delivery management, this role also requires a solid technical understanding of IT infrastructure including technologies such as VMware, Citrix, storage and Microsoft technologies. Previous experience of working with Cisco, including selling their services and products would be highly desirable for this opportunity. The successful applicant will have excellent interpersonal skills, the ability to negotiate with customers and build long-lasting, profitable relationships.

Strong technical background required covering: windows server management: Active Directory:Exchange/Office 365:TCP/IP, DNS/DHCP: VMWare - vSphere: RES-Product Suite:Microsoft HyperV: Veeam: SAN & Storage Technologies

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.

HRGO Recruitment Eastbourne is recruiting for an experienced Service Desk Manager to head up their in-house Service Desk team. Delivering a comprehensive portfolio of intelligent services & solutions to both enterprise & education sectors, you and the team will provide a high level of support and expertise to Clients. Our client is a dynamic and enterprising technology provider who delivers a comprehensive portfolio of intelligent services and technology solutions to both the enterprise and education sectors. The successful applicant will have a demonstrable track record of maintaining strong relationships with customers, within an IT Helpdesk environment.

The role also demands the ability to successfully identify opportunities to expand the current offering within existing customers, generating revenue from add-on business. Strong experience of defining, monitoring and managing Service Level Agreements (SLAs) is essential for this role, within an IT services/solutions business.

Responsible for the daily operation of the Service Desk team consisting of 1st & 2nd Line Technical Consultants. Managing the Technicians workloads, scheduling of the technical calendar and managing the tickets based on urgency and technically availability.

As well as a strong grounding in service delivery management, this role also requires a solid technical understanding of IT infrastructure including technologies such as VMware, Citrix, storage and Microsoft technologies. Previous experience of working with Cisco, including selling their services and products would be highly desirable for this opportunity. The successful applicant will have excellent interpersonal skills, the ability to negotiate with customers and build long-lasting, profitable relationships.

Strong technical background required covering: windows server management: Active Directory:Exchange/Office 365:TCP/IP, DNS/DHCP: VMWare - vSphere: RES-Product Suite:Microsoft HyperV: Veeam: SAN & Storage Technologies

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.

Senior Technical Support

Our client a supplier of niche professional services, and as result of on going growth need to increase capacity within their Technical Support Team. The candidate will provide support services to both customers internal organisation across a range of technologies. The role would suit an individual with solid experience in a support capacity who is eager to expand their technical knowledge with a progressive and dynamic company. This is a 3rd line role.

Technically, you will be comfortable supporting: -

- Microsoft Desktop and Server
- Virtualisation technologies
- Azure
- Firewalls

Any experience of supporting ERP or CRM systems would also be useful.

Although this is an office based role, there may be occasional need to travel to customer sites to assist with project based activities - designing and or installing cloud base solutions on customer sites.

This company recognises and encourages self development and are looking for someone who is interested in learning new technologies.

Salary will be up to £35k and there is a good benefits package.

Application Response Policy

To apply, please submit your CV by clicking on the relevant links. If successful you will be contacted by one of our consultants within 3 working days. Unfortunately due to the volume of applications we expect to receive for this Senior Technical Support (3rd Line) role, if you do not hear from us within this time you should presume your application has been unsuccessful on this occasion.

Recruitment & Diversity Statement

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this Senior Technical Support (3rd Line) vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.

Senior Technical Support

Our client a supplier of niche professional services, and as result of on going growth need to increase capacity within their Technical Support Team. The candidate will provide support services to both customers internal organisation across a range of technologies. The role would suit an individual with solid experience in a support capacity who is eager to expand their technical knowledge with a progressive and dynamic company. This is a 3rd line role.

Technically, you will be comfortable supporting: -

- Microsoft Desktop and Server
- Virtualisation technologies
- Azure
- Firewalls

Any experience of supporting ERP or CRM systems would also be useful.

Although this is an office based role, there may be occasional need to travel to customer sites to assist with project based activities - designing and or installing cloud base solutions on customer sites.

This company recognises and encourages self development and are looking for someone who is interested in learning new technologies.

Salary will be up to £35k and there is a good benefits package.

Application Response Policy

To apply, please submit your CV by clicking on the relevant links. If successful you will be contacted by one of our consultants within 3 working days. Unfortunately due to the volume of applications we expect to receive for this Senior Technical Support (3rd Line) role, if you do not hear from us within this time you should presume your application has been unsuccessful on this occasion.

Recruitment & Diversity Statement

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this Senior Technical Support (3rd Line) vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.

Business System Controller

Nottingham, NG7

Temporary - 2 months initially

£12.60 per hour

Duties include;

• Leading, managing and developing the implementation of the IT strategy
• To provide technical IT support
• Act as lead client for the management and administration of all systems within department
• Software and hardware support
• Manage all aspects of administration relating to the systems on a daily basis

Skills/experience required;

• HNC or HND in relevant subject
• Considerable experience in relevant role
• Knowledge and experience of managing the following systems: EPOS and loyalty, E-Procurement.
• Extensive IT hardware and software knowledge

If you are interested in this role, please click below to apply or call the branch on (phone number removed).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://(url removed)/candidate-privacy

Business System Controller

Nottingham, NG7

Temporary - 2 months initially

£12.60 per hour

Duties include;

• Leading, managing and developing the implementation of the IT strategy
• To provide technical IT support
• Act as lead client for the management and administration of all systems within department
• Software and hardware support
• Manage all aspects of administration relating to the systems on a daily basis

Skills/experience required;

• HNC or HND in relevant subject
• Considerable experience in relevant role
• Knowledge and experience of managing the following systems: EPOS and loyalty, E-Procurement.
• Extensive IT hardware and software knowledge

If you are interested in this role, please click below to apply or call the branch on (phone number removed).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://(url removed)/candidate-privacy