The company:

My client are a global Law firm and have been established for over 200 years! They are renowned as one of the more prestigious LLP's in the market and they are a genuine house hold name in the industry.


The role:

You will be responsible for the Monitoring, Support and day to day management of the Document Management System and other selected core applications.

You will be tasked with general support services in Office 365, Active Directory and Windows servers also. You will work closely with the Applications Manager in order to learn their specific systems in depth whilst growing in to a more specialised role with the DMS (Document Management System).

Key Skills and Experience:

- Deployment and Configuration of a Commercial Document Management application (Ideally iManage)
- Experience working with a wide range of stakeholders within the IT function
- Good understanding of IT Security Issues and surrounding Document Management Systems
- Providing excellent Application User Support
- Office 365 support experience


If this role sounds exciting and you have experience supporting Commercial Document Management applications I would be very keen to hear from you.

Please call me to (phone number removed) or email

The company:

My client are a global Law firm and have been established for over 200 years! They are renowned as one of the more prestigious LLP's in the market and they are a genuine house hold name in the industry.


The role:

You will be responsible for the Monitoring, Support and day to day management of the Document Management System and other selected core applications.

You will be tasked with general support services in Office 365, Active Directory and Windows servers also. You will work closely with the Applications Manager in order to learn their specific systems in depth whilst growing in to a more specialised role with the DMS (Document Management System).

Key Skills and Experience:

- Deployment and Configuration of a Commercial Document Management application (Ideally iManage)
- Experience working with a wide range of stakeholders within the IT function
- Good understanding of IT Security Issues and surrounding Document Management Systems
- Providing excellent Application User Support
- Office 365 support experience


If this role sounds exciting and you have experience supporting Commercial Document Management applications I would be very keen to hear from you.

Please call me to (phone number removed) or email

SCC AVS helps clients to leveraging technology that transforms their business to deliver better outcomes and performance. You’ll have a vital role as a technology specialist supporting our direct sales team and clients. Your role will involve consulting with customers on the uses and benefits of audio visual and next generation collaboration solutions and transformation to cloud based IP communication services.

• You’ll develop strategic plans with our enterprise customers and work with account teams and professional services to consult on strategy and project execution.
• Partnering with the direct sales and account teams to understand client needs, identify opportunities, and drive sales.
• Consulting on Unified Communications and next generation collaboration solutions, including cloud based IP communication services to solve customer needs.
• Architecting complex solutions and developing strategic plans to help customers realize the benefits of next generation collaboration solutions.
• Building business cases and helping customers choose our solutions.
• You will be responsible for owning and leading the Unified Communications & Collaboration sales message within client opportunities.
• The role is responsible for driving growth within our existing clients and driving the acquisition of new clients.
• You will interface into our core sales teams, our product teams and also our key partners who provide key products to enhance our proposition to our clients.
• It will be your responsibility to drive AV, UC&C opportunities within our customer base and to lead the client conversation to ensure a clear understanding of the client’s desired outcomes.
• You will be responsible for owning the sales engagement strategy within your client set and to be able to clearly articulate SCC AVS’s propositions.
• You will be responsible for qualifying and then owning the AV, UC&C opportunity.
• You are excited by consulting with clients to identify solutions that take their business to the next level. You build credibility quickly with your subject matter expertise, consultative selling approach, and understanding of the client and their business. You thrive in a role that allows you to build partnerships with customers, create innovative solutions, and then see those strategies come to life. You enjoy working independently but also working with other teams to drive sales and achieve the best outcomes for the customer.

 To be successful in this post, we'll be looking to find someone that offers an up to date understanding of the marketplace, technologies and emerging trends, alongside current technical knowledge of AV & UC equipment from major industry standard manufacturers. You will ideally have;

• Three or more years of relevant work experience.
• Sold and advised on technical solutions for large business clients.
• Expertise in Audio Visual, Unified Communications and Collaboration products for complex customer solutions, including cloud based IP communication services.
• Met challenging targets.
• The ability to travel UK wide with the potential for International travel
• The ability to effectively solution design as part of the sales process
• Consulted with customers to ensure the requirements are fully understood, documented and the relevant hardware and Professional Services are specified.
• Assisted a direct sales team to close profitable opportunities
• Create and maintain relationships with partners and hardware vendors
• Ensure governance of pre-sales activities is complete and to process to ensure effective handover and effective knowledge share to Services teams

Organised, flexible, helpful, driven and a self-motivator.You must be able to think on your feet, be innovative, be able to lead a customer and be strong in your convictions. To excel you will require a desire to win, to progress and you will find satisfaction in knowing you make a difference to our customers

You must appreciate the customer, the customer experience, the end user experience and the user adoption in every aspect of what we do. This should be articulated correctly and demonstrated accordingly. You should have a passion for excellence in every way relevant to a customer and in every customer interaction.

At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.

Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under ‘Recruitment Privacy Policy’.

SCC AVS helps clients to leveraging technology that transforms their business to deliver better outcomes and performance. You’ll have a vital role as a technology specialist supporting our direct sales team and clients. Your role will involve consulting with customers on the uses and benefits of audio visual and next generation collaboration solutions and transformation to cloud based IP communication services.

• You’ll develop strategic plans with our enterprise customers and work with account teams and professional services to consult on strategy and project execution.
• Partnering with the direct sales and account teams to understand client needs, identify opportunities, and drive sales.
• Consulting on Unified Communications and next generation collaboration solutions, including cloud based IP communication services to solve customer needs.
• Architecting complex solutions and developing strategic plans to help customers realize the benefits of next generation collaboration solutions.
• Building business cases and helping customers choose our solutions.
• You will be responsible for owning and leading the Unified Communications & Collaboration sales message within client opportunities.
• The role is responsible for driving growth within our existing clients and driving the acquisition of new clients.
• You will interface into our core sales teams, our product teams and also our key partners who provide key products to enhance our proposition to our clients.
• It will be your responsibility to drive AV, UC&C opportunities within our customer base and to lead the client conversation to ensure a clear understanding of the client’s desired outcomes.
• You will be responsible for owning the sales engagement strategy within your client set and to be able to clearly articulate SCC AVS’s propositions.
• You will be responsible for qualifying and then owning the AV, UC&C opportunity.
• You are excited by consulting with clients to identify solutions that take their business to the next level. You build credibility quickly with your subject matter expertise, consultative selling approach, and understanding of the client and their business. You thrive in a role that allows you to build partnerships with customers, create innovative solutions, and then see those strategies come to life. You enjoy working independently but also working with other teams to drive sales and achieve the best outcomes for the customer.

 To be successful in this post, we'll be looking to find someone that offers an up to date understanding of the marketplace, technologies and emerging trends, alongside current technical knowledge of AV & UC equipment from major industry standard manufacturers. You will ideally have;

• Three or more years of relevant work experience.
• Sold and advised on technical solutions for large business clients.
• Expertise in Audio Visual, Unified Communications and Collaboration products for complex customer solutions, including cloud based IP communication services.
• Met challenging targets.
• The ability to travel UK wide with the potential for International travel
• The ability to effectively solution design as part of the sales process
• Consulted with customers to ensure the requirements are fully understood, documented and the relevant hardware and Professional Services are specified.
• Assisted a direct sales team to close profitable opportunities
• Create and maintain relationships with partners and hardware vendors
• Ensure governance of pre-sales activities is complete and to process to ensure effective handover and effective knowledge share to Services teams

Organised, flexible, helpful, driven and a self-motivator.You must be able to think on your feet, be innovative, be able to lead a customer and be strong in your convictions. To excel you will require a desire to win, to progress and you will find satisfaction in knowing you make a difference to our customers

You must appreciate the customer, the customer experience, the end user experience and the user adoption in every aspect of what we do. This should be articulated correctly and demonstrated accordingly. You should have a passion for excellence in every way relevant to a customer and in every customer interaction.

At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.

Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under ‘Recruitment Privacy Policy’.

Helpdesk Coordinator - 3 Month Fixed Term Contract

Canary Wharf - 40 hours per week, Monday to Friday

To provide customer service and experience on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

Main Duties 

Respond to requests for technical assistance in person, via phone, app b.life, chat or email

• diagnose and resolve issues
• research questions using available information resources
• advise customer on appropriate action
• follow standard help hub procedures
• log all help hub interactions
• administer help hub software
• follow up with customers to ensure complete resolution of issues
• redirect problems to correct resource
• identify and escalate situations requiring urgent attention
• track and route problems and requests and document resolutions
• resolve technical problems
• prepare activity reports
• inform management of recurring problems
• stay current with system information, changes and updates
• help update training manuals for procedures and diagnostics
• clean up ticketing system as required

Education & Experience

• Bachelor’s degree preferred – business or financial studies
• Basic working knowledge of excel and word essential
• experience researching, analysing and interpreting automated system problems through previous role or education desirable but not essential
• knowledge of ticketing and call tracking applications desirable but not essential
• knowledge and experience of customer service practices essential
• related experience and training in troubleshooting and providing help hub support desirable but not essential

Ballymore is an equal opportunities employer. Full job description available upon request. 

Helpdesk Coordinator - 3 Month Fixed Term Contract

Canary Wharf - 40 hours per week, Monday to Friday

To provide customer service and experience on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

Main Duties 

Respond to requests for technical assistance in person, via phone, app b.life, chat or email

• diagnose and resolve issues
• research questions using available information resources
• advise customer on appropriate action
• follow standard help hub procedures
• log all help hub interactions
• administer help hub software
• follow up with customers to ensure complete resolution of issues
• redirect problems to correct resource
• identify and escalate situations requiring urgent attention
• track and route problems and requests and document resolutions
• resolve technical problems
• prepare activity reports
• inform management of recurring problems
• stay current with system information, changes and updates
• help update training manuals for procedures and diagnostics
• clean up ticketing system as required

Education & Experience

• Bachelor’s degree preferred – business or financial studies
• Basic working knowledge of excel and word essential
• experience researching, analysing and interpreting automated system problems through previous role or education desirable but not essential
• knowledge of ticketing and call tracking applications desirable but not essential
• knowledge and experience of customer service practices essential
• related experience and training in troubleshooting and providing help hub support desirable but not essential

Ballymore is an equal opportunities employer. Full job description available upon request. 

Home-Based Senior Network Solutions Architect required for a large MSP who are based just North of Leeds.

My client are a leading Managed Service provider that boast a portfolio which covers the full spectrum of connectivity, cloud and collaboration. Their revenue exceeds £100million, they employ over 450 people and serve over 2000 customers across the landscape of the UK.

The Senior Network Solutions Architect will work with their Sales & Solutions Management team to achieve business growth goals and objectives

The ideal Senior Network Solutions Architect will be able to demonstrate strong consultancy experience, pre-sales of on-premise and data-centre based network & security solutions. Excellent presentation skills. Ability to deliver presentations & demos to technical and non-technical audiences and the ability to work on own initiative, under pressure and meet deadlines

Required experience: 

• Demonstrable working knowledge of security solutions
• Demonstrable & Certified Knowledge in Fortinet (NSE 7) & Cisco (CCNP) technologies
• Knowledge in Huawei, Ruckus, Brocade & Meraki technologies
• Advanced knowledge of WAN, LAN, DC and other ICT technologies

Responsibilities of the role:

• Own aspects of the project cycle from initial engagement with sales in a pre-sales capacity to design, pricing and hand-over into delivery
• Work closely with customers to ensure the design and associated commercial model is as accurate and suitable for the customer
• Lead cross technology team working to ensure integrated architecture

This is a home-based role which requires some travel throughout the UK.

If this sounds like you, please apply today with an up to date CV!

Home-Based Senior Network Solutions Architect required for a large MSP who are based just North of Leeds.

My client are a leading Managed Service provider that boast a portfolio which covers the full spectrum of connectivity, cloud and collaboration. Their revenue exceeds £100million, they employ over 450 people and serve over 2000 customers across the landscape of the UK.

The Senior Network Solutions Architect will work with their Sales & Solutions Management team to achieve business growth goals and objectives

The ideal Senior Network Solutions Architect will be able to demonstrate strong consultancy experience, pre-sales of on-premise and data-centre based network & security solutions. Excellent presentation skills. Ability to deliver presentations & demos to technical and non-technical audiences and the ability to work on own initiative, under pressure and meet deadlines

Required experience: 

• Demonstrable working knowledge of security solutions
• Demonstrable & Certified Knowledge in Fortinet (NSE 7) & Cisco (CCNP) technologies
• Knowledge in Huawei, Ruckus, Brocade & Meraki technologies
• Advanced knowledge of WAN, LAN, DC and other ICT technologies

Responsibilities of the role:

• Own aspects of the project cycle from initial engagement with sales in a pre-sales capacity to design, pricing and hand-over into delivery
• Work closely with customers to ensure the design and associated commercial model is as accurate and suitable for the customer
• Lead cross technology team working to ensure integrated architecture

This is a home-based role which requires some travel throughout the UK.

If this sounds like you, please apply today with an up to date CV!

Title  

IT Helpdesk Administrator

Salary

£25,000 per annum

Job profile

A Japanese global trading company is looking for An IT Helpdesk Administrator.

The Department

The C&C department is the IT department of the company. Its responsibility to plan and manage all IT functions of the Company within the Europe/Russia/NIS region.

The Job

IT Helpdesk Administrator is the first point of contact when employees in London and other offices within the Europe/Russia/NIS region requires assistance in IT matters. This could range from trouble-shooting IT issues to actively managing stocks of PCs, company mobiles, ipad devices. They will also have to liaise with Tokyo HQ as and when is necessary.

Qualifications

Educated to degree level (preferred).

Principal Accountabilities

•    First line provision of hardware, software, network and telephony support to users throughout the region.

•    Support of client connectivity and technical problem resolution.

•    Installation, configuration and administration including connection to Microsoft Windows network domain.

•    Assisting Department with Network, Server and IT Security issues.

•    Liaison with service providers.

•    Managing the appropriate consumables and spare parts.

•    Recording expenses.

•    Updating computer records.

•    Processing registration of new users.

 
Person Profile

•    At least 2 years proven IT support/ helpdesk experience within an office environment.

Principal Competencies

•    Excellent communicator who is flexible and enthusiastic.

•    A person who works their own when needed but also able to work as part of a small team.

•    Ability to communicate effectively with users in a huge number of different countries.

•    Ability to prioritize responsibilities and to work under pressure.

•    Actively challenge new things/technology.

Location

London

Hours

35 hours per week
Mon – Fri: 09:00am - 05:00pm 

Benefits
    After successful completion of probation period:
        •    Pension
        •    Life Insurance
        •    Private Health Insurance
        •    Personal Travel Insurance
        •  Interest-Free Season Ticket Loan
        •    Holiday
Starting date

As soon as possible

Visa 

Eligible to work in the UK without any restriction

About our client

Trade industry
 

Title  

IT Helpdesk Administrator

Salary

£25,000 per annum

Job profile

A Japanese global trading company is looking for An IT Helpdesk Administrator.

The Department

The C&C department is the IT department of the company. Its responsibility to plan and manage all IT functions of the Company within the Europe/Russia/NIS region.

The Job

IT Helpdesk Administrator is the first point of contact when employees in London and other offices within the Europe/Russia/NIS region requires assistance in IT matters. This could range from trouble-shooting IT issues to actively managing stocks of PCs, company mobiles, ipad devices. They will also have to liaise with Tokyo HQ as and when is necessary.

Qualifications

Educated to degree level (preferred).

Principal Accountabilities

•    First line provision of hardware, software, network and telephony support to users throughout the region.

•    Support of client connectivity and technical problem resolution.

•    Installation, configuration and administration including connection to Microsoft Windows network domain.

•    Assisting Department with Network, Server and IT Security issues.

•    Liaison with service providers.

•    Managing the appropriate consumables and spare parts.

•    Recording expenses.

•    Updating computer records.

•    Processing registration of new users.

 
Person Profile

•    At least 2 years proven IT support/ helpdesk experience within an office environment.

Principal Competencies

•    Excellent communicator who is flexible and enthusiastic.

•    A person who works their own when needed but also able to work as part of a small team.

•    Ability to communicate effectively with users in a huge number of different countries.

•    Ability to prioritize responsibilities and to work under pressure.

•    Actively challenge new things/technology.

Location

London

Hours

35 hours per week
Mon – Fri: 09:00am - 05:00pm 

Benefits
    After successful completion of probation period:
        •    Pension
        •    Life Insurance
        •    Private Health Insurance
        •    Personal Travel Insurance
        •  Interest-Free Season Ticket Loan
        •    Holiday
Starting date

As soon as possible

Visa 

Eligible to work in the UK without any restriction

About our client

Trade industry