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Manager, Business Design, Monitor Deloitte Digital Strategy, Consulting, London
  • London, England, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Manager, Business Design, Monitor Deloitte Digital Strategy, Consulting, London
Your opportunity
This role at Deloitte Monitor Deloitte’s Business Design team - ranked #1 globally by both Kennedy Research and Forrester - combines the robust research and analysis of traditional strategy consulting with the creativity and lean approaches deployed by the start-up community to help businesses design and implement new strategies to compete and win in the digital economy. As a member of our practice you will work closely with senior executives in the public and private sectors on the creation of these strategies, along with a portfolio of initiatives which will enable them to deliver them in rapidly changing markets.

We focus on delivering sustainable value for our clients and our projects address the most pressing strategic issues in business today. Although all of our projects are different, we commonly answer strategic questions including:

• What is our company’s aspiration and purpose within the digital economy?
• How do I align the leaders in my business around this?
• How do I structure my business to drive growth and innovation in this context?
• How to I anticipate and respond to disruption in my industry?
• How and when should I invest in digital?

Our recent engagements include:
• Developing a new commercial proposition for a global fashion brand, looking to optimise sales and engagement through digital
• Developing a digital strategy for a leading consumer electronics brand looking to grow internationally across three continents using digital
• Launching a digital venture for a global technology brand looking to enter the health market in the UK
• Working with a major transport organisation to refocus and improve the way digital services are delivered, including demonstrating how this can be achieved through prototyping and agile principles
• Developing the digital strategy and investment priorities for one of the largest UK County Councils, to facilitate end-to-end redesign of service delivery
• Establishing the Deloitte Incubator, a programme to invest and grow new start-up businesses

We have also published a range of research papers around digital, including:
• Digital DNA - best practice in digital leadership, culture and transformation practices
• Customer segmentation in a digital world - the role of digital in developing more sophisticated customer analytics, undertaken in collaboration with Facebook
• The cloud and SMBs - an analysis of the role of cloud-based applications in accelerating the growth of SMBs, undertaken in collaboration with Google
Strategy, Analytics and M&A
How do you make intelligent, future-proof decisions in a world where change is the one constant? That’s exactly what you’ll help our clients to do. You’ll build trusted relationships with business stakeholders â€" and use the most exciting new technologies available â€" to create data-driven programmes that transform their organisations. Your advice will help clients position their organisations to succeed in an ever-evolving marketplace.

Your role
If you are an experienced Digital Strategy Engagement Manager, we can offer you an unrivalled opportunity to accelerate your career in a fast-growing and unique part of our global team. You will have the opportunity to leverage a rich portfolio of techniques and intellectual property that Monitor Deloitte has built up over fifteen years of work in Digital Strategy to advise some of the world’s largest businesses on some of their most pressing challenges.

The Business Design team is also a vehicle for testing innovative ways of working, combining classical strategy techniques with collaborative, creative methods to generate and rapidly test innovative business concepts. We encourage extensive collaboration across our team and clients, as well as creative thinking to support our rigorous research and analysis.
An Engagement Manager is responsible for driving client relationships, leading engagement delivery and managing project financials.

Responsibilities:

• Building and developing client relationships: working with stakeholders from across Deloitte to identify sales opportunities, develop proposals and build distinctive, enduring, client relationships
• Running engagements: independently leading engagements from scoping through delivery by managing engagement teams and working with Deloitte Partners and other internal teams (e.g. Technology, Deloitte Digital, Economic Consulting) to help clients solve their most significant strategic challenges
• Developing strategy: working with engagement teams to develop and test strategic hypotheses
• Facilitating workshops: leading collaborative strategy development sessions with clients, using proven Monitor Deloitte IP and methodologies
• Developing our people: mentoring junior colleagues, helping them to build technical as well as soft skills and coaching them to achieve their career aspirations
• Contributing to thought leadership: developing and socialising Digital Strategy’s methods, IP and research agenda

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location: London with occasional domestic and international travel. Your home office will be London, but this client-facing role provides lots of opportunity for travel in the UK and overseas.

Work pattern: This is a permanent contract opportunity. The role can be worked on a full-time basis.

Your professional experience

• Extensive experience in a Strategy Consulting or Innovation firm, or in a strategic role in industry
• Demonstrated experience leading client engagements
• Extensive understanding of the impact of digital on business models
• Outstanding ability to understand markets and structure analysis
• Understanding of operating model design and culture change
• Flexibility to adapt to and master Monitor Deloitte methods (e.g. Choice Structuring, Venture Path and Doblin Innovation)
• Using the above, demonstrate the ability to lead winning client bids

Additional desirable experience includes:

• Experience in establishing and running digital ventures
• A digital presence that demonstrates your familiarity with the domain

Salary:Market Rate. Opening date: 27.02.2020. Closing date: 26.03.2020. Full time.

Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work â€" and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:
    • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
    • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
    • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
    • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
    • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.



Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 176728

Manager, Business Design, Monitor Deloitte Digital Strategy, Consulting, London
  • London, England, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Manager, Business Design, Monitor Deloitte Digital Strategy, Consulting, London
Your opportunity
This role at Deloitte Monitor Deloitte’s Business Design team - ranked #1 globally by both Kennedy Research and Forrester - combines the robust research and analysis of traditional strategy consulting with the creativity and lean approaches deployed by the start-up community to help businesses design and implement new strategies to compete and win in the digital economy. As a member of our practice you will work closely with senior executives in the public and private sectors on the creation of these strategies, along with a portfolio of initiatives which will enable them to deliver them in rapidly changing markets.

We focus on delivering sustainable value for our clients and our projects address the most pressing strategic issues in business today. Although all of our projects are different, we commonly answer strategic questions including:

• What is our company’s aspiration and purpose within the digital economy?
• How do I align the leaders in my business around this?
• How do I structure my business to drive growth and innovation in this context?
• How to I anticipate and respond to disruption in my industry?
• How and when should I invest in digital?

Our recent engagements include:
• Developing a new commercial proposition for a global fashion brand, looking to optimise sales and engagement through digital
• Developing a digital strategy for a leading consumer electronics brand looking to grow internationally across three continents using digital
• Launching a digital venture for a global technology brand looking to enter the health market in the UK
• Working with a major transport organisation to refocus and improve the way digital services are delivered, including demonstrating how this can be achieved through prototyping and agile principles
• Developing the digital strategy and investment priorities for one of the largest UK County Councils, to facilitate end-to-end redesign of service delivery
• Establishing the Deloitte Incubator, a programme to invest and grow new start-up businesses

We have also published a range of research papers around digital, including:
• Digital DNA - best practice in digital leadership, culture and transformation practices
• Customer segmentation in a digital world - the role of digital in developing more sophisticated customer analytics, undertaken in collaboration with Facebook
• The cloud and SMBs - an analysis of the role of cloud-based applications in accelerating the growth of SMBs, undertaken in collaboration with Google
Strategy, Analytics and M&A
How do you make intelligent, future-proof decisions in a world where change is the one constant? That’s exactly what you’ll help our clients to do. You’ll build trusted relationships with business stakeholders â€" and use the most exciting new technologies available â€" to create data-driven programmes that transform their organisations. Your advice will help clients position their organisations to succeed in an ever-evolving marketplace.

Your role
If you are an experienced Digital Strategy Engagement Manager, we can offer you an unrivalled opportunity to accelerate your career in a fast-growing and unique part of our global team. You will have the opportunity to leverage a rich portfolio of techniques and intellectual property that Monitor Deloitte has built up over fifteen years of work in Digital Strategy to advise some of the world’s largest businesses on some of their most pressing challenges.

The Business Design team is also a vehicle for testing innovative ways of working, combining classical strategy techniques with collaborative, creative methods to generate and rapidly test innovative business concepts. We encourage extensive collaboration across our team and clients, as well as creative thinking to support our rigorous research and analysis.
An Engagement Manager is responsible for driving client relationships, leading engagement delivery and managing project financials.

Responsibilities:

• Building and developing client relationships: working with stakeholders from across Deloitte to identify sales opportunities, develop proposals and build distinctive, enduring, client relationships
• Running engagements: independently leading engagements from scoping through delivery by managing engagement teams and working with Deloitte Partners and other internal teams (e.g. Technology, Deloitte Digital, Economic Consulting) to help clients solve their most significant strategic challenges
• Developing strategy: working with engagement teams to develop and test strategic hypotheses
• Facilitating workshops: leading collaborative strategy development sessions with clients, using proven Monitor Deloitte IP and methodologies
• Developing our people: mentoring junior colleagues, helping them to build technical as well as soft skills and coaching them to achieve their career aspirations
• Contributing to thought leadership: developing and socialising Digital Strategy’s methods, IP and research agenda

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location: London with occasional domestic and international travel. Your home office will be London, but this client-facing role provides lots of opportunity for travel in the UK and overseas.

Work pattern: This is a permanent contract opportunity. The role can be worked on a full-time basis.

Your professional experience

• Extensive experience in a Strategy Consulting or Innovation firm, or in a strategic role in industry
• Demonstrated experience leading client engagements
• Extensive understanding of the impact of digital on business models
• Outstanding ability to understand markets and structure analysis
• Understanding of operating model design and culture change
• Flexibility to adapt to and master Monitor Deloitte methods (e.g. Choice Structuring, Venture Path and Doblin Innovation)
• Using the above, demonstrate the ability to lead winning client bids

Additional desirable experience includes:

• Experience in establishing and running digital ventures
• A digital presence that demonstrates your familiarity with the domain

Salary:Market Rate. Opening date: 27.02.2020. Closing date: 26.03.2020. Full time.

Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work â€" and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:
    • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
    • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
    • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
    • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
    • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.



Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 176728

Proposition Designer, Market Gravity, Deloitte Digital, London
  • London, England, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Proposition Designer, Market Gravity, Deloitte Digital, London
Your opportunity
Market Gravity is a specialist growth, innovation and proposition design consultancy owned by Deloitte. We work with the world’s leading companies to design innovative new services in an entrepreneurial way. We work in small, agile teams with our clients, we identify new business opportunities, get under the skin of customers, design new propositions, build rapid prototypes and create the plan to take new services to market, ready for fast growth. At Market Gravity, we combine commercial consulting, customer research and design and prototyping skills under one roof. It’s a little different from a conventional management consultancy or creative agency; we combine the best of both. As we continue to grow we want to add more excellent people to our team, people who are motivated to work with big brands to help them achieve their growth ambitions by designing, prototyping, and launching new and exciting propositions for their customers. If that sounds like what you want to do â€" read on.

Your role
In a nutshell
As a consultant at Market Gravity, you will form the backbone of our projects and be proactive, resourceful and collaborative in creating high-quality work. You will work in cross-functional, joint teams with clients to create clear, well-designed outputs.

What you will do
  • Get involved in all aspects of proposition design from initial insight and idea generation, through proposition and customer experience definition, to planning and launching ventures
  • Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution
  • Work in a fast-paced and collaborative environment with your Market Gravity team mates and client team
  • Find ways to actively contribute to the growth of Market Gravity, for example, sharing your expertise through training, supporting marketing activity and other profile raising activities
Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location:
The job will be based in London Waterloo, in offices that we have designed specifically to inspire us and our clients and provide an open and functional working environment. Whilst we are based in London, team members can expect to travel to work on-site with clients, nationally and internationally

Work pattern:
This is a permanent contract opportunity. The role can be worked on a full-time.
Your professional experience
We look for skills across three dimensions, technical skill, leadership and entrepreneurialism.

Technical skill
  • You have some experience across different parts the proposition design toolkit â€" customer interviews, market and trend analysis, idea generation, creating propositions, building commercial models, prototyping, customer experience design
  • You probably have some consulting experience, although this isn’t essential, you are likely to have experience facilitating workshops, presenting to senior stakeholders and running meetings
  • You are a creative problem solver and structured thinker, and comfortable with a hypothesis driven approach
Leadership
  • You are comfortable in fast-paced, collaborative environments and can be flexible and adaptable in your approach when needed
  • You have excellent communication skills and you’re a natural storyteller â€" you know how to structure information in a compelling way
  • You seek out and develop relationships with existing and future clients, on and off project
Entrepreneurialism
  • We live by our values and hope they have meaning for you too: Go together, bring energy, challenge hard and take ownership
  • You are resourceful and find practical solutions to problems. You aren’t afraid to roll up your sleeves to get things done
  • You likely have some entrepreneurial experience, working with start-ups or ventures, or maybe you’ve run your own business
Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work â€" and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:
  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.


Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 176199

Proposition Designer, Market Gravity, Deloitte Digital, London
  • London, England, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Proposition Designer, Market Gravity, Deloitte Digital, London
Your opportunity
Market Gravity is a specialist growth, innovation and proposition design consultancy owned by Deloitte. We work with the world’s leading companies to design innovative new services in an entrepreneurial way. We work in small, agile teams with our clients, we identify new business opportunities, get under the skin of customers, design new propositions, build rapid prototypes and create the plan to take new services to market, ready for fast growth. At Market Gravity, we combine commercial consulting, customer research and design and prototyping skills under one roof. It’s a little different from a conventional management consultancy or creative agency; we combine the best of both. As we continue to grow we want to add more excellent people to our team, people who are motivated to work with big brands to help them achieve their growth ambitions by designing, prototyping, and launching new and exciting propositions for their customers. If that sounds like what you want to do â€" read on.

Your role
In a nutshell
As a consultant at Market Gravity, you will form the backbone of our projects and be proactive, resourceful and collaborative in creating high-quality work. You will work in cross-functional, joint teams with clients to create clear, well-designed outputs.

What you will do
  • Get involved in all aspects of proposition design from initial insight and idea generation, through proposition and customer experience definition, to planning and launching ventures
  • Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution
  • Work in a fast-paced and collaborative environment with your Market Gravity team mates and client team
  • Find ways to actively contribute to the growth of Market Gravity, for example, sharing your expertise through training, supporting marketing activity and other profile raising activities
Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location:
The job will be based in London Waterloo, in offices that we have designed specifically to inspire us and our clients and provide an open and functional working environment. Whilst we are based in London, team members can expect to travel to work on-site with clients, nationally and internationally

Work pattern:
This is a permanent contract opportunity. The role can be worked on a full-time.
Your professional experience
We look for skills across three dimensions, technical skill, leadership and entrepreneurialism.

Technical skill
  • You have some experience across different parts the proposition design toolkit â€" customer interviews, market and trend analysis, idea generation, creating propositions, building commercial models, prototyping, customer experience design
  • You probably have some consulting experience, although this isn’t essential, you are likely to have experience facilitating workshops, presenting to senior stakeholders and running meetings
  • You are a creative problem solver and structured thinker, and comfortable with a hypothesis driven approach
Leadership
  • You are comfortable in fast-paced, collaborative environments and can be flexible and adaptable in your approach when needed
  • You have excellent communication skills and you’re a natural storyteller â€" you know how to structure information in a compelling way
  • You seek out and develop relationships with existing and future clients, on and off project
Entrepreneurialism
  • We live by our values and hope they have meaning for you too: Go together, bring energy, challenge hard and take ownership
  • You are resourceful and find practical solutions to problems. You aren’t afraid to roll up your sleeves to get things done
  • You likely have some entrepreneurial experience, working with start-ups or ventures, or maybe you’ve run your own business
Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work â€" and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:
  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.


Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 176199

Deloitte Consulting, Products and Solutions, Venture Lead, London
  • London, England, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Deloitte Consulting, Products and Solutions, Venture Lead, London
Your opportunity

Are you naturally curious about the world and staying ahead of the curve?
At Deloitte Ventures, we harness Deloitte’s deep heritage to challenge the old and influence what is yet to happen. We are a team of entrepreneurs, innovators, business strategists and product specialists. Together, we design and build our own technology assets to solve our customer’s most complex challenges in a swift and radical way through the agility of a start-up, within the ecosystem of a $35bn global business


Enabling Capabilities Delivering the best possible service for our clients is everyone’s job â€" not just the role of our team members working on client site. From creating innovative technological solutions to bringing together the right people and capabilities in diverse teams, the opportunities to develop your career behind the scenes here, working within an inclusive culture, are both huge and diverse.

Your role
• Work closely with stakeholders in our Consulting business to define and clearly articulate a product concept: what problem will it solve, and how?
• Engage and collaborate with potential clients to understand their challenges and expectations
• Evaluate the market: who are our potential competitors or partners, and what is our best strategic approach?
• Collaborate with technical teams to understand the feasibility of the proposed venture and the resources required to develop it
• Assemble the commercial case for the venture, advise the business on the best investment decision, and pitch for funding from budget holders
• Develop the minimum viable product to test market response
• Formulate hypotheses about the best course of action at each stage, and validate these by gathering data and information from a wide variety of sources
• Refine the product concept in line with lean-startup principles

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.
Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Location:
London with occasional domestic and international travel

Work pattern:
This is full time, permanent opportunity.

Your professional experience
• Bachelor’s degree
• Experience the private sector, public sector, or financial services
• Experience in corporate innovation and/or in the start-up ecosystem and/or in a commercial product role
• Problem solver â€" Able to solve ambiguous problems, in a structured and logical way
• Commercial acumen â€" an understanding of B2B commercial drivers and business cases
• Tenacity â€" self-motivated to own and solve complex business challenges

Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.



Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?
At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways . We are proud to have earnt a Top 10 place on the 2018 list of Top 30 Employers for Working Families for the eighth consecutive year, and to have been listed in The Times Top 50 Employers for Women for each of the last four years.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work â€" and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:
• We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
• We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
• We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
• We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.
Ref: RTWPROG


Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 168610

Deloitte Consulting, Products and Solutions, Venture Lead, London
  • London, England, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Deloitte Consulting, Products and Solutions, Venture Lead, London
Your opportunity

Are you naturally curious about the world and staying ahead of the curve?
At Deloitte Ventures, we harness Deloitte’s deep heritage to challenge the old and influence what is yet to happen. We are a team of entrepreneurs, innovators, business strategists and product specialists. Together, we design and build our own technology assets to solve our customer’s most complex challenges in a swift and radical way through the agility of a start-up, within the ecosystem of a $35bn global business


Enabling Capabilities Delivering the best possible service for our clients is everyone’s job â€" not just the role of our team members working on client site. From creating innovative technological solutions to bringing together the right people and capabilities in diverse teams, the opportunities to develop your career behind the scenes here, working within an inclusive culture, are both huge and diverse.

Your role
• Work closely with stakeholders in our Consulting business to define and clearly articulate a product concept: what problem will it solve, and how?
• Engage and collaborate with potential clients to understand their challenges and expectations
• Evaluate the market: who are our potential competitors or partners, and what is our best strategic approach?
• Collaborate with technical teams to understand the feasibility of the proposed venture and the resources required to develop it
• Assemble the commercial case for the venture, advise the business on the best investment decision, and pitch for funding from budget holders
• Develop the minimum viable product to test market response
• Formulate hypotheses about the best course of action at each stage, and validate these by gathering data and information from a wide variety of sources
• Refine the product concept in line with lean-startup principles

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.
Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Location:
London with occasional domestic and international travel

Work pattern:
This is full time, permanent opportunity.

Your professional experience
• Bachelor’s degree
• Experience the private sector, public sector, or financial services
• Experience in corporate innovation and/or in the start-up ecosystem and/or in a commercial product role
• Problem solver â€" Able to solve ambiguous problems, in a structured and logical way
• Commercial acumen â€" an understanding of B2B commercial drivers and business cases
• Tenacity â€" self-motivated to own and solve complex business challenges

Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.



Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?
At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways . We are proud to have earnt a Top 10 place on the 2018 list of Top 30 Employers for Working Families for the eighth consecutive year, and to have been listed in The Times Top 50 Employers for Women for each of the last four years.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work â€" and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:
• We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
• We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
• We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
• We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.
Ref: RTWPROG


Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 168610

IT Systems Operator / Desktop Support - Windows
  • Glasgow
  • £20,000 - £25,000 per annum
    • Permanent
  • 10 Mar 2020

Excellent opportunity for a IT Systems support candidate to join a leader provider of Supply Chain Enterprise SaaS. The Systems Operator is responsible for supporting the company’s computer systems and providing desktop and laptop support for company users as part of the wider support team. Systems operator hours are 07:00 - 15:30 with the position being office-based.

IT Systems Operator / Desktop Support - Windows
Glasgow | £20,000 - £25,000 plus benefits package

Who we are:

After more than 25 years of successful operation, we have focused decades of know-how on pioneering flexible proprietary technology with one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government’s supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £6bn+ per annum of Scottish Government spend. We also provides eProcurement, eInventory, eHealth and eFunding solutions for clients around the world.

What You'll be Doing:

+ Monitor the internal alert system for issues and take corrective actions or escalate as required
+ Ensure timely and efficient processing of production schedules on all computer systems
+ Accurately execute and document standard processing tasks
+ Escalate processing & systems issues in a timely manner
+ Execute prescribed corrective actions to ensure backups execute successfully
+ Action any system issues requiring escalation in a timely manner
+ Monitor backups during execution for completion and document issues
+ Coordinate with IT associates at the start of each shift
+ Support for users with Desktop / Laptop / Mac hardware and productivity software
+ Work with remote support resources to identify issues and gather information for escalation if required
+ Log help desk calls providing detailing information and troubleshoot steps
+ All other duties as assigned

About You:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

+ Experience with Windows desktop and server environments, and operating systems (Linux experience useful)
+ Familiarity with MS Office, and Windows. Mac experience useful.
+ The ideal candidate will demonstrate superior communication skills
+ The ability to learn new technology quickly and thoroughly
+ Possess problem-solving skills
+ Self-motivated and able to work independently
+ Ability to document and record statistics with extreme attention to detail
+ Ability to work through roadblocks and bring about a resolution
+ Experience working in an off-shift environment highly desirable
+ Associate Degree in Information Technology or related field, 2 years related experience and/or training; or equivalent combination of education and experience preferred.

Your Background / Previous Roles May Include:
Systems Monitoring, Junior System Engineer, Junior System Support, IT Support, Infrastructure Support

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

IT Systems Operator / Desktop Support - Windows
  • Glasgow
  • £20,000 - £25,000 per annum
    • Permanent
  • 10 Mar 2020

Excellent opportunity for a IT Systems support candidate to join a leader provider of Supply Chain Enterprise SaaS. The Systems Operator is responsible for supporting the company’s computer systems and providing desktop and laptop support for company users as part of the wider support team. Systems operator hours are 07:00 - 15:30 with the position being office-based.

IT Systems Operator / Desktop Support - Windows
Glasgow | £20,000 - £25,000 plus benefits package

Who we are:

After more than 25 years of successful operation, we have focused decades of know-how on pioneering flexible proprietary technology with one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government’s supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £6bn+ per annum of Scottish Government spend. We also provides eProcurement, eInventory, eHealth and eFunding solutions for clients around the world.

What You'll be Doing:

+ Monitor the internal alert system for issues and take corrective actions or escalate as required
+ Ensure timely and efficient processing of production schedules on all computer systems
+ Accurately execute and document standard processing tasks
+ Escalate processing & systems issues in a timely manner
+ Execute prescribed corrective actions to ensure backups execute successfully
+ Action any system issues requiring escalation in a timely manner
+ Monitor backups during execution for completion and document issues
+ Coordinate with IT associates at the start of each shift
+ Support for users with Desktop / Laptop / Mac hardware and productivity software
+ Work with remote support resources to identify issues and gather information for escalation if required
+ Log help desk calls providing detailing information and troubleshoot steps
+ All other duties as assigned

About You:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

+ Experience with Windows desktop and server environments, and operating systems (Linux experience useful)
+ Familiarity with MS Office, and Windows. Mac experience useful.
+ The ideal candidate will demonstrate superior communication skills
+ The ability to learn new technology quickly and thoroughly
+ Possess problem-solving skills
+ Self-motivated and able to work independently
+ Ability to document and record statistics with extreme attention to detail
+ Ability to work through roadblocks and bring about a resolution
+ Experience working in an off-shift environment highly desirable
+ Associate Degree in Information Technology or related field, 2 years related experience and/or training; or equivalent combination of education and experience preferred.

Your Background / Previous Roles May Include:
Systems Monitoring, Junior System Engineer, Junior System Support, IT Support, Infrastructure Support

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

IT Helpdesk Support Technician
  • Nottingham
  • £20,000 - £24,000 per annum
    • Permanent
  • 10 Mar 2020

Job Title – IT Helpdesk Support Technician

Salary:  up to £24,000

Hours: Shifts of 41.5 hours per week between the hours of 08:00 & 18:00 Monday- Friday

bear IT are a forward thinking Managed Services provider, delivering cross-platform support to businesses across the country. We are looking for an experienced helpdesk professional to join our dynamic team. 

Main purpose of job: To provide proactive technical support, administration and maintenance to business PC and Apple Mac customers in a Client/Server, Managed Services environment. 

Main duties:

  • To provide proactive technical support via the telephone and remote access. (With option to occasionally visit customers’ premises).
  • Be a first point of contact for customers. Build strong relationships and deliver a consistently high level of customer service in line with the Company’s culture and brand.
  • Use existing industry knowledge and problem solving skills to troubleshoot and resolve a varied range of technical issues (Hardware and Software), within many types of business environments.
  • Assist with deployment and ongoing server administration/configuration, Exchange 2007-2013 maintenance/troubleshooting, Cloud services and Network infrastructure management.
  • Service, repair and maintain a variety of hardware, Desktops/Laptops and various other devices.
  • Promote products and services which will enhance customer’s infrastructure.
  • Learn and maintain an excellent working knowledge of the products supplied by the Company, to enable the management and servicing of those products.  

Profile Summary:

  • Have good experience of working in an IT Helpdesk role (1st and 2nd line) and working to SLAs.
  • Have good experience with Microsoft technologies, Windows 2003-2016 server, Active Directory, Exchange, Office 365, networking, Mobile device configuration.
  • Have knowledge/experience of Managed Services, Apple Macintosh, Sharepoint, Hyper V virtualisation, Azure AD, Powershell.
  • Good at problem solving, using own initiative and taking ownership of situations.
  • A good communicator and listener. 
  • Self-motivated and disciplined. 
  • Able to work on their own and part of a close team.
  • Have a working knowledge of Information Security and Data protection.
  • Have excellent English communication skills (written & verbal) and ability to input data accurately.
  • A recognised industry qualification such as Microsoft, Comptia, Apple certification would be an advantage.

IT Helpdesk Support Technician
  • Nottingham
  • £20,000 - £24,000 per annum
    • Permanent
  • 10 Mar 2020

Job Title – IT Helpdesk Support Technician

Salary:  up to £24,000

Hours: Shifts of 41.5 hours per week between the hours of 08:00 & 18:00 Monday- Friday

bear IT are a forward thinking Managed Services provider, delivering cross-platform support to businesses across the country. We are looking for an experienced helpdesk professional to join our dynamic team. 

Main purpose of job: To provide proactive technical support, administration and maintenance to business PC and Apple Mac customers in a Client/Server, Managed Services environment. 

Main duties:

  • To provide proactive technical support via the telephone and remote access. (With option to occasionally visit customers’ premises).
  • Be a first point of contact for customers. Build strong relationships and deliver a consistently high level of customer service in line with the Company’s culture and brand.
  • Use existing industry knowledge and problem solving skills to troubleshoot and resolve a varied range of technical issues (Hardware and Software), within many types of business environments.
  • Assist with deployment and ongoing server administration/configuration, Exchange 2007-2013 maintenance/troubleshooting, Cloud services and Network infrastructure management.
  • Service, repair and maintain a variety of hardware, Desktops/Laptops and various other devices.
  • Promote products and services which will enhance customer’s infrastructure.
  • Learn and maintain an excellent working knowledge of the products supplied by the Company, to enable the management and servicing of those products.  

Profile Summary:

  • Have good experience of working in an IT Helpdesk role (1st and 2nd line) and working to SLAs.
  • Have good experience with Microsoft technologies, Windows 2003-2016 server, Active Directory, Exchange, Office 365, networking, Mobile device configuration.
  • Have knowledge/experience of Managed Services, Apple Macintosh, Sharepoint, Hyper V virtualisation, Azure AD, Powershell.
  • Good at problem solving, using own initiative and taking ownership of situations.
  • A good communicator and listener. 
  • Self-motivated and disciplined. 
  • Able to work on their own and part of a close team.
  • Have a working knowledge of Information Security and Data protection.
  • Have excellent English communication skills (written & verbal) and ability to input data accurately.
  • A recognised industry qualification such as Microsoft, Comptia, Apple certification would be an advantage.