Project coordinator - Public sector organisation - 52 week temporary role

Your new company
As a global centre of excellence in weather and climate services, this national organisation serves a range of worldwide customers: from governments and the armed forces, to the private sector and more.

Your new role
The purpose of this role will be to co-ordinate and manage the internal teams and external partners to ensure the successful delivery of a range of projects and services, predominantly in the resilience sector. Your main responsibilities will include:

• Managing and coordinating the delivery of internal change projects whilst ensuring deliverables are met on time, in full and consistent with Prince 2 philosophies
• Supporting Business Change in the Government Services directorate, proactively seeking opportunities to improve internal ways of working such as through the adoption of new technology and improvements in the working environment
• Be responsible for the reporting of deliverables

What you'll need to succeed
To be considered for this role you will need to be:

• A current PRINCE2 Practitioner
• Experienced in Business Change management
• Good analytical skills Good interpersonal skills and ability to build trusted, confluent and valued working relationships with stakeholders and colleagues

What you'll get in return
An exciting opportunity to join a national organisation, making a difference in the world. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Project coordinator - Public sector organisation - 52 week temporary role

Your new company
As a global centre of excellence in weather and climate services, this national organisation serves a range of worldwide customers: from governments and the armed forces, to the private sector and more.

Your new role
The purpose of this role will be to co-ordinate and manage the internal teams and external partners to ensure the successful delivery of a range of projects and services, predominantly in the resilience sector. Your main responsibilities will include:

• Managing and coordinating the delivery of internal change projects whilst ensuring deliverables are met on time, in full and consistent with Prince 2 philosophies
• Supporting Business Change in the Government Services directorate, proactively seeking opportunities to improve internal ways of working such as through the adoption of new technology and improvements in the working environment
• Be responsible for the reporting of deliverables

What you'll need to succeed
To be considered for this role you will need to be:

• A current PRINCE2 Practitioner
• Experienced in Business Change management
• Good analytical skills Good interpersonal skills and ability to build trusted, confluent and valued working relationships with stakeholders and colleagues

What you'll get in return
An exciting opportunity to join a national organisation, making a difference in the world. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Technical Support Agent

Salary £22,000

City & County Healthcare Group is one of the UK’s largest providers of community-based social care services. Every day, our companies support tens of thousands of people with care needs to continue living independently at home.

Due to expansion, our IT Support Desk are looking for an additional Technical Support Agent/1st and 2nd line IT Service Desk role to join our small, friendly Service Desk team in Altrincham. 

The role will be essentially provide first line support for all IT queries.  You will need strong technical background in microsoft applications and additional training will be provided on all our bespoke systems.   

The successful candidate will have the motivation and drive to bring their own personaility and fresh ideas into the team and will be supported to continually build on their professional development.  You will be joining a team who are passionate about learning and development opportunities, are very motivated and commited to delivering excellent customer service to our companies, to enable them to have the right IT to provide care in our communities.

If you have the technical skills and looking for a new role in a fast paced, growing organisation, then we would really like to hear from you.

Job Purpose

The position is responsible for taking calls on the Service Desk and resolving technical or IT training issues where possible. The role will need a strong technical background and experience working with our core technologies such as Microsoft Office, Thin-Clients, Active Directory, Windows platforms, basic networking, IP addressing etc. is a must.

Key Responsibilities

• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Alert management to emerging trends in incidents.
• Assist in software releases and roll-outs and communication to the end users.
• Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Build rapport and elicit problem details from service desk customers.
• Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.
• Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Install anti-virus software and ensure virus definitions are up-to-date.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow ups to help requests.
• Develop help sheets and FAQ lists for end users.
• Reinforce SLAs to manage end-user expectations.

PERSON SPECIFICATION

• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.

City and County Healthcare Group are an equal opportunities employer.

Technical Support Agent

Salary £22,000

City & County Healthcare Group is one of the UK’s largest providers of community-based social care services. Every day, our companies support tens of thousands of people with care needs to continue living independently at home.

Due to expansion, our IT Support Desk are looking for an additional Technical Support Agent/1st and 2nd line IT Service Desk role to join our small, friendly Service Desk team in Altrincham. 

The role will be essentially provide first line support for all IT queries.  You will need strong technical background in microsoft applications and additional training will be provided on all our bespoke systems.   

The successful candidate will have the motivation and drive to bring their own personaility and fresh ideas into the team and will be supported to continually build on their professional development.  You will be joining a team who are passionate about learning and development opportunities, are very motivated and commited to delivering excellent customer service to our companies, to enable them to have the right IT to provide care in our communities.

If you have the technical skills and looking for a new role in a fast paced, growing organisation, then we would really like to hear from you.

Job Purpose

The position is responsible for taking calls on the Service Desk and resolving technical or IT training issues where possible. The role will need a strong technical background and experience working with our core technologies such as Microsoft Office, Thin-Clients, Active Directory, Windows platforms, basic networking, IP addressing etc. is a must.

Key Responsibilities

• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Alert management to emerging trends in incidents.
• Assist in software releases and roll-outs and communication to the end users.
• Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Build rapport and elicit problem details from service desk customers.
• Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.
• Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Install anti-virus software and ensure virus definitions are up-to-date.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow ups to help requests.
• Develop help sheets and FAQ lists for end users.
• Reinforce SLAs to manage end-user expectations.

PERSON SPECIFICATION

• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.

City and County Healthcare Group are an equal opportunities employer.

2nd Line Support/ Weekly training

Salary: Up to £26,000

Location: North Sheilds

Benefits: Weekly Training, Flexible hours, Internal Progression, Social events.

Managed IT/ IT Services/ IT Support/ Consultancy/ Cloud Computing/ Cyber Security

This MSP is looking for a 2nd Line Support individual to join their vibrant, collaborative team in Newcastle upon Tyne. You will be working in a past faced environment from day 1, taking on a variety of responsibilities. To be successful in this role you will need a flexible approach and a passion for learning on the job.

You will be the first point of contact for this company’s customers in relation to technical faults and requests! Strong customer service skills will be essential, you will be facing new challenges every day and need to have a proactive and flexible approach!

This company has a strong ethos of learning and development, ensuring that their employees develop internally and learn new skills every month. They are looking for you to have ambition and drive to learn more and progress quickly! 1st line engineers quickly become 2nd line engineers – within a tight knit team your potential will stand out.

Duties and Responsibilities

• Diagnose and fix IT issues
• Liaise direct with customers regarding technical issues
• Log work and fixes into a helpdesk system
• Work to Service level agreements (SLA)
• Incident management
• Resolve Technical issues
• Support customers and provide a great level of customer service

Essential

• Networking, Server configuration
• Active Directory
• Exchange Management
• Microsoft products
• Virtualisation.
• Good understanding of general server, storage and networking technologies
• Good communication skills
• Good documentation skills
• Customer focussed
• Maintain awareness of new and emerging technologies

Driving licence will be essential as you will be in office and on client site

With the ability to gain certification, progress internally and have great client exposure, this opportunity is one that doesn’t come around often!

Benefits include and are not limited to:

• Weekly training to lead to qualifications
• Annual Leave
• Pension scheme
• Monthly wellness initiatives
• Flexible hours
• Healthcare
• Social events

This company are looking to interview asap. To find out more about the company and apply please send your CV to

2nd Line Support/ Weekly training

Salary: Up to £26,000

Location: North Sheilds

Benefits: Weekly Training, Flexible hours, Internal Progression, Social events.

Managed IT/ IT Services/ IT Support/ Consultancy/ Cloud Computing/ Cyber Security

This MSP is looking for a 2nd Line Support individual to join their vibrant, collaborative team in Newcastle upon Tyne. You will be working in a past faced environment from day 1, taking on a variety of responsibilities. To be successful in this role you will need a flexible approach and a passion for learning on the job.

You will be the first point of contact for this company’s customers in relation to technical faults and requests! Strong customer service skills will be essential, you will be facing new challenges every day and need to have a proactive and flexible approach!

This company has a strong ethos of learning and development, ensuring that their employees develop internally and learn new skills every month. They are looking for you to have ambition and drive to learn more and progress quickly! 1st line engineers quickly become 2nd line engineers – within a tight knit team your potential will stand out.

Duties and Responsibilities

• Diagnose and fix IT issues
• Liaise direct with customers regarding technical issues
• Log work and fixes into a helpdesk system
• Work to Service level agreements (SLA)
• Incident management
• Resolve Technical issues
• Support customers and provide a great level of customer service

Essential

• Networking, Server configuration
• Active Directory
• Exchange Management
• Microsoft products
• Virtualisation.
• Good understanding of general server, storage and networking technologies
• Good communication skills
• Good documentation skills
• Customer focussed
• Maintain awareness of new and emerging technologies

Driving licence will be essential as you will be in office and on client site

With the ability to gain certification, progress internally and have great client exposure, this opportunity is one that doesn’t come around often!

Benefits include and are not limited to:

• Weekly training to lead to qualifications
• Annual Leave
• Pension scheme
• Monthly wellness initiatives
• Flexible hours
• Healthcare
• Social events

This company are looking to interview asap. To find out more about the company and apply please send your CV to

Senior IT Technician - £21,000 to £23,000

The role is working within the tech division of a growing business. This is a great opportunity for someone who has been delivering technical support and wants the opportunity to work on lots of projects and get the opportunity to mentor the 1st line. You will deal with escalated issues and assist the first line where needed. Reporting into the IT Manager you will play a key part in projects such as hardware/software roll outs & enhancements to the existing infrastructure.

As the ideal candidate you will have:

• Experience providing support in a Windows environment
• Microsoft Office, AD
• Excellent communication skills
• Driving Licence is required

In return they will provide you with a salary of £21,000 - £23,000 + other great benefits like 25 days holiday, pension, childcare vouchers & free parking.

If the role sounds of interest please apply and we can arrange a call to discuss further details and next steps.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Senior IT Technician - £21,000 to £23,000

The role is working within the tech division of a growing business. This is a great opportunity for someone who has been delivering technical support and wants the opportunity to work on lots of projects and get the opportunity to mentor the 1st line. You will deal with escalated issues and assist the first line where needed. Reporting into the IT Manager you will play a key part in projects such as hardware/software roll outs & enhancements to the existing infrastructure.

As the ideal candidate you will have:

• Experience providing support in a Windows environment
• Microsoft Office, AD
• Excellent communication skills
• Driving Licence is required

In return they will provide you with a salary of £21,000 - £23,000 + other great benefits like 25 days holiday, pension, childcare vouchers & free parking.

If the role sounds of interest please apply and we can arrange a call to discuss further details and next steps.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Brand new role with an innovative IT solutions provider and Microsoft partner!

• Based in Gateshead, commutable from surrounding areas
• Generous salary up to £26,000 plus benefits
• Driving license and MSP experience is a must have
• If you're enthusiastic about providing high quality technical support…
• With experience in Windows Server / Office 365 / TCP / IP / VMWare - apply!
• To apply please call or email

WHO ARE WE?

Specialists in our sector of providing managed IT support, we pride ourselves on quality service to our ever-expanding list of clients. A Microsoft Gold Partner with outstanding reviews from customers and employees, if you're looking to further your career in IT Support, we're looking to hear from you! If you have experience in Windows Server / Office 365 / TCP / IP / VMWare and are enthusiastic about what you do, get in touch as interviews are being held ASAP!

WHAT WILL YOU BE DOING?

Working with our talented support team, you will use your expertise in Windows Server / Office 365 / TCP / IP / VMWare to provide high quality server and network support to our wide range of customers. Your role will also include some project work, working on customer sites when necessary. If you're looking to further your technical support career and get training on the job, this could be the role for you. If you aren't already, we offer the chance to become industry certified and gain your MCSE's.

WE NEED YOU TO HAVE…..

• Expert knowledge of Windows Server environment
• Knowledge of TCP/IP Networking, DNS, DHCP
• Desire to learn and progress your career

IT'S NICE TO HAVE…..

• MSP experience
• Virtualisation experience either VMWare or Hyper-V
• VoIP telephony knowledge

TO BE CONSIDERED…..

Please either apply by clicking online or emailing me directly to . For further information please call me on . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @SearchableHaz or connect with me on LinkedIn, just search Harriet Mackenzie in Google! I look forward to hearing from you.

KEY SKILLS:

Windows Server / Office 365 / TCP / IP / VMWare

Brand new role with an innovative IT solutions provider and Microsoft partner!

• Based in Gateshead, commutable from surrounding areas
• Generous salary up to £26,000 plus benefits
• Driving license and MSP experience is a must have
• If you're enthusiastic about providing high quality technical support…
• With experience in Windows Server / Office 365 / TCP / IP / VMWare - apply!
• To apply please call or email

WHO ARE WE?

Specialists in our sector of providing managed IT support, we pride ourselves on quality service to our ever-expanding list of clients. A Microsoft Gold Partner with outstanding reviews from customers and employees, if you're looking to further your career in IT Support, we're looking to hear from you! If you have experience in Windows Server / Office 365 / TCP / IP / VMWare and are enthusiastic about what you do, get in touch as interviews are being held ASAP!

WHAT WILL YOU BE DOING?

Working with our talented support team, you will use your expertise in Windows Server / Office 365 / TCP / IP / VMWare to provide high quality server and network support to our wide range of customers. Your role will also include some project work, working on customer sites when necessary. If you're looking to further your technical support career and get training on the job, this could be the role for you. If you aren't already, we offer the chance to become industry certified and gain your MCSE's.

WE NEED YOU TO HAVE…..

• Expert knowledge of Windows Server environment
• Knowledge of TCP/IP Networking, DNS, DHCP
• Desire to learn and progress your career

IT'S NICE TO HAVE…..

• MSP experience
• Virtualisation experience either VMWare or Hyper-V
• VoIP telephony knowledge

TO BE CONSIDERED…..

Please either apply by clicking online or emailing me directly to . For further information please call me on . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @SearchableHaz or connect with me on LinkedIn, just search Harriet Mackenzie in Google! I look forward to hearing from you.

KEY SKILLS:

Windows Server / Office 365 / TCP / IP / VMWare