A 2nd Line IT Support Analyst is required to provide support for various UK companies by our Managed Service Provider client based in Bristol, South West. This is a role with a growing company who are of the size that means your opinion, involvement and personality are just as important as your technical fit. A salary of up to £25,000 is available for the right applicant.

The 2nd Line Support Analyst will support clients as a technical point of contact for resolution of faults and troubleshooting for network infrastructure and Windows Operating Systems. You will have a good knowledge of Windows support and resolving hardware and software issues as well as meeting SLAs and keeping standards to a high level.

You will provide IT Support and troubleshoot issues that arise using a logical and structured process ensuring client issues are dealt with in a highly professional manner. You will also demonstrate a strong awareness of data protection, security policies and IT best practice.

Knowledge of Cisco is useful, but it is essential you have knowledge and experience configuring and managing Windows Server and Operating Systems (Windows 7 to 10).

A good working knowledge of the following technologies is ideal: MS Exchange / AD / Windows Server / Windows Desktop / DHCP / DNS / WAN / LAN / TCP/IP / Switches / Firewalls / Wireless Networks / VLANs / Anti-Virus / Desktop Printers

Required skills:

- Strong remote client support experience

- Previous IT Support in a Microsoft environment

- Experience supporting Windows Desktop and Server

Who would this role suit?

This role will suit a 2nd Line IT Support Analyst keen to join a growing and rewarding employer who offers training and career development. 

Our client is looking for an enthusiastic and dedicated 2nd Line Support Analyst, who is ambitious and passionate about the technical work they do. With opportunities to progress within the company, the 2nd Line Support Analyst will have a fantastic opportunity to learn and develop new skills. You can take your career to the next level.

Salary:

Salary from £22,000 to £25,000 basic plus Pension as well as growth and development

Location:

Bristol, South West / Avon

Commute from: Filton / Clifton / Bedminster / Brislington / Portishead / Bath / Stoke Gifford

To Apply:

Please send your CV through to Peter Strutt of CV Screen in strict confidence.

CV Screen is the IT Recruitment Agency managing this vacancy.

Alternative Titles:

IT Support Engineer / Desktop Support Analyst / IT Support Technician / Desktop Support Technician / IT Support Analyst

Summary:

- 2nd Line Support Analyst vacancy in Bristol, South West

- Previous Helpdesk and Troubleshooting experience required

- Windows Server and Desktop

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. www.cvscreen.co.uk

A 2nd Line IT Support Analyst is required to provide support for various UK companies by our Managed Service Provider client based in Bristol, South West. This is a role with a growing company who are of the size that means your opinion, involvement and personality are just as important as your technical fit. A salary of up to £25,000 is available for the right applicant.

The 2nd Line Support Analyst will support clients as a technical point of contact for resolution of faults and troubleshooting for network infrastructure and Windows Operating Systems. You will have a good knowledge of Windows support and resolving hardware and software issues as well as meeting SLAs and keeping standards to a high level.

You will provide IT Support and troubleshoot issues that arise using a logical and structured process ensuring client issues are dealt with in a highly professional manner. You will also demonstrate a strong awareness of data protection, security policies and IT best practice.

Knowledge of Cisco is useful, but it is essential you have knowledge and experience configuring and managing Windows Server and Operating Systems (Windows 7 to 10).

A good working knowledge of the following technologies is ideal: MS Exchange / AD / Windows Server / Windows Desktop / DHCP / DNS / WAN / LAN / TCP/IP / Switches / Firewalls / Wireless Networks / VLANs / Anti-Virus / Desktop Printers

Required skills:

- Strong remote client support experience

- Previous IT Support in a Microsoft environment

- Experience supporting Windows Desktop and Server

Who would this role suit?

This role will suit a 2nd Line IT Support Analyst keen to join a growing and rewarding employer who offers training and career development. 

Our client is looking for an enthusiastic and dedicated 2nd Line Support Analyst, who is ambitious and passionate about the technical work they do. With opportunities to progress within the company, the 2nd Line Support Analyst will have a fantastic opportunity to learn and develop new skills. You can take your career to the next level.

Salary:

Salary from £22,000 to £25,000 basic plus Pension as well as growth and development

Location:

Bristol, South West / Avon

Commute from: Filton / Clifton / Bedminster / Brislington / Portishead / Bath / Stoke Gifford

To Apply:

Please send your CV through to Peter Strutt of CV Screen in strict confidence.

CV Screen is the IT Recruitment Agency managing this vacancy.

Alternative Titles:

IT Support Engineer / Desktop Support Analyst / IT Support Technician / Desktop Support Technician / IT Support Analyst

Summary:

- 2nd Line Support Analyst vacancy in Bristol, South West

- Previous Helpdesk and Troubleshooting experience required

- Windows Server and Desktop

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. www.cvscreen.co.uk

TPT2173 Technical Customer Service

My client is a Telecoms company who provide exceptional customer service to their client base. A position has arisen for a person who has belief in providing excellent customer service to clients at all levels including Directors whilst providing technical advice on issues with broadband, telephone systems etc. The role is based in Redbourn, Herts.

They are looking for a person with very clear and concise communication skills who has at least 3 years experience of dealing with B2B customers over the phone and is able to diagnose a fault and pass it to the relevant team.

You must have a proven track record of providing an excellent customer service over the phone to customers at all levels including Director level and being able to talk through the issues and identify the problem and then passing to the relevant department.

If you have at least 3 years experience in an office based B2B customer service role dealing with customers at all levels and some technical knowledge and live within easy commuting distance of Redbourn, Herts i.e. live in Luton, Hemel Hempstead, St Albans then please apply now.

My client has a very high staff retention as they offer a very competitive salary and benefits package, and a 99.5% client retention by providing excellent products and customer service.

TPT2173 Technical Customer Service

My client is a Telecoms company who provide exceptional customer service to their client base. A position has arisen for a person who has belief in providing excellent customer service to clients at all levels including Directors whilst providing technical advice on issues with broadband, telephone systems etc. The role is based in Redbourn, Herts.

They are looking for a person with very clear and concise communication skills who has at least 3 years experience of dealing with B2B customers over the phone and is able to diagnose a fault and pass it to the relevant team.

You must have a proven track record of providing an excellent customer service over the phone to customers at all levels including Director level and being able to talk through the issues and identify the problem and then passing to the relevant department.

If you have at least 3 years experience in an office based B2B customer service role dealing with customers at all levels and some technical knowledge and live within easy commuting distance of Redbourn, Herts i.e. live in Luton, Hemel Hempstead, St Albans then please apply now.

My client has a very high staff retention as they offer a very competitive salary and benefits package, and a 99.5% client retention by providing excellent products and customer service.

1st Line Help-Desk Support

£22,000-£28,000 DOE + Company Benefits + Training

Hertford

Are you passionate about IT and customer support? Yes? Well, then my client wants to speak with you! My client is looking for a 1st Line Help-desk support engineer to join their growing team based in Hertford. You will have a minimum of 1 years' experience working in a similar capacity, experience within the Document Management or Managed Print industry would be beneficial and you must be able to commute into Hertford.

Duties as a 1st Line Help-Desk Support Engineer;

• Provide support and maintenance to Managed Print Solutions.
• Assist clients with software implementation lifecycle.
• Provide training to clients on any software or hardware issues.
• Responding to client alerts within agreed SLA's in a helpful professional manner ensuring customer satisfaction.
• Dealing directly with manufacturers regarding warranty issues and replacements.
• Working alongside the sales team ensuring they are maximising revenue using your insight.
• Collaborating with engineers in the field providing telephone support.
• Staying on top of software update dates informing engineers so they can perform updates as soon as possible.
• Keeping client information up to date and accurate.

What you need for this 1st Line Help-Desk Support role;

• Previous experience installing software in a client environment.
• Great people skills with a confident and precise telephone manner with the ability to explain technical issues/queries in layman terms to clients.
• Pragmatic approach to problem solving.
• Ability to build rapport with clients and a focus towards their needs.
• My client wants an individual with a 'can do' attitude that aspires to learn new things and make a difference.
• Experience working in a team and alongside colleagues from other departments.
• Able to multi-task managing and prioritising work towards agreed SLA's.
• Experience of 1st Line Help-desk support role; at least 1 years' experience.
• Preferable skills would be an understanding of Equitrac, PaperCut, UniFlow or any experience of Managed Print software; training on this will be provided.

Package for 1st Line Help-Desk Support opportunity;

• £22,000-£28,000 DOE.
• Regular training and development will be provided.
• Company benefits.
• Working for a multi award-winning business in a fun yet fast-paced environment.

If you are interested in this opportunity and would like to discuss the role in further detail, please contact Connor @ Kairos Recruitment Group on !

1st Line Help-Desk Support

£22,000-£28,000 DOE + Company Benefits + Training

Hertford

Are you passionate about IT and customer support? Yes? Well, then my client wants to speak with you! My client is looking for a 1st Line Help-desk support engineer to join their growing team based in Hertford. You will have a minimum of 1 years' experience working in a similar capacity, experience within the Document Management or Managed Print industry would be beneficial and you must be able to commute into Hertford.

Duties as a 1st Line Help-Desk Support Engineer;

• Provide support and maintenance to Managed Print Solutions.
• Assist clients with software implementation lifecycle.
• Provide training to clients on any software or hardware issues.
• Responding to client alerts within agreed SLA's in a helpful professional manner ensuring customer satisfaction.
• Dealing directly with manufacturers regarding warranty issues and replacements.
• Working alongside the sales team ensuring they are maximising revenue using your insight.
• Collaborating with engineers in the field providing telephone support.
• Staying on top of software update dates informing engineers so they can perform updates as soon as possible.
• Keeping client information up to date and accurate.

What you need for this 1st Line Help-Desk Support role;

• Previous experience installing software in a client environment.
• Great people skills with a confident and precise telephone manner with the ability to explain technical issues/queries in layman terms to clients.
• Pragmatic approach to problem solving.
• Ability to build rapport with clients and a focus towards their needs.
• My client wants an individual with a 'can do' attitude that aspires to learn new things and make a difference.
• Experience working in a team and alongside colleagues from other departments.
• Able to multi-task managing and prioritising work towards agreed SLA's.
• Experience of 1st Line Help-desk support role; at least 1 years' experience.
• Preferable skills would be an understanding of Equitrac, PaperCut, UniFlow or any experience of Managed Print software; training on this will be provided.

Package for 1st Line Help-Desk Support opportunity;

• £22,000-£28,000 DOE.
• Regular training and development will be provided.
• Company benefits.
• Working for a multi award-winning business in a fun yet fast-paced environment.

If you are interested in this opportunity and would like to discuss the role in further detail, please contact Connor @ Kairos Recruitment Group on !

Are you creative and seeking an exciting, dynamic working environment based in central Manchester, with flexible and 9-5 working? This is your chance to shape new processes, with lots of products going live and get involved in the research and development of rendering systems, game algorithms, new technologies and new products. This is a great opportunity for a Junior Software Developer with experience of MS Visual C++ under Windows and would also suit a graduate or someone who has already gained experience and is looking to further their career.

Responsibilities & Experience

• To work under Windows using MS Visual Studio primarily using C++.
• Interfacing to a variety of bet management systems using a variety of protocols.
• Participating in design and code reviews. Be prepared to own the entire job from initial analysis to release and documentation.
• Identifying and addressing performance/stability issues with the software and troubleshooting issues for live software.
• Have a technical background in software design patterns and be comfortable working under Agile principles.
• Be experienced in using version control systems - preferably SubVersion

We are keen to have the most talented individuals join the world's leading producer of virtual sports events. This position would suit someone with an interest in sports, betting or general experience in technical or scientific software.

Benefits: 25 days annual leave, birthday day off, Fruit, Tea/Coffee/juice, Payday breakfast butties, Team lunches, Life Insurance (2x salary), pension, casual dress, social room, to name a few.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity. If you would like to understand how we may use, process, store and disclose your Personal Information, please read our privacy policy.

Are you creative and seeking an exciting, dynamic working environment based in central Manchester, with flexible and 9-5 working? This is your chance to shape new processes, with lots of products going live and get involved in the research and development of rendering systems, game algorithms, new technologies and new products. This is a great opportunity for a Junior Software Developer with experience of MS Visual C++ under Windows and would also suit a graduate or someone who has already gained experience and is looking to further their career.

Responsibilities & Experience

• To work under Windows using MS Visual Studio primarily using C++.
• Interfacing to a variety of bet management systems using a variety of protocols.
• Participating in design and code reviews. Be prepared to own the entire job from initial analysis to release and documentation.
• Identifying and addressing performance/stability issues with the software and troubleshooting issues for live software.
• Have a technical background in software design patterns and be comfortable working under Agile principles.
• Be experienced in using version control systems - preferably SubVersion

We are keen to have the most talented individuals join the world's leading producer of virtual sports events. This position would suit someone with an interest in sports, betting or general experience in technical or scientific software.

Benefits: 25 days annual leave, birthday day off, Fruit, Tea/Coffee/juice, Payday breakfast butties, Team lunches, Life Insurance (2x salary), pension, casual dress, social room, to name a few.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity. If you would like to understand how we may use, process, store and disclose your Personal Information, please read our privacy policy.

Junior IT Engineer – Spider is advertising on behalf of a leading supplier of refreshment solutions to high-end business customers nationwide. The customers are what the companies take pride in quality refreshments for their employees and their clients. Their success is built on outstanding customer service, hard work, and great team culture. They believe in delivering WOW experiences to both our customers and our valued employees. They are looking for an enthusiastic, experienced Junior IT Engineer to join them on a permanent basis based in Ipswich, Suffolk.

As a Junior IT Engineer, we need someone who is passionate about IT and can have an impact on a critical area of a business that’s really going places. We truly live our Company Values of Passionate, Responsive, Thoughtful, Innovative and Smart Working every day and therefore we want people who hold the same values as we do to come and join us. If this sounds like you then we want to hear from you.

This role will involve being the first point of contact for our employees, being able to quickly and efficiently resolve issues the first time. This is a great opportunity for any individual with previous IT experience who is looking to develop their technical skills and knowledge.

Other key duties include:

• Monitoring and responding to IT tickets
• Finding solutions to reoccurring issues, education of colleagues.
• The new starter set up.
• Creation of user documentation.
• Phone system administration
• Providing remote support.

The ideal candidate will have the following skills and attributes:

• Experience of an IT ticketing system, Windows 10 support, CRM/ERP system, SQL queries and databases desirable but not essential
• A problem solver
• A quick learner with a can-do attitude.
• Positive outlook
• Tenacious approach
• A great sense of humour

This is a full-time permanent role. In return for the ideal candidate is a salary up to £22,000 per annum (dependant on experience). You will also receive great benefits including access to WOWLounge – our very own online perk system full of employee discounts, cashback and use of the Employee Assistance Programme. You’ll also benefit from a commission structure as well as our company-wide profit share scheme, holiday allowance, company gym, and BBQ breakfasts when targets are met. We provide all our staff with lunch daily as well as our amazing coffee and other refreshments. You’ll also be given a full induction programme to ease you into the role as well as ongoing development and recognition.

If you have all the relevant skills and experience and would like to join our company, please apply by forwarding an up to date CV as soon as possible. We look forward to hearing from you.

No Recruitment Agencies please

This vacancy is being advertised and handled by Spider, an Online Job Advertiser, and Specialist Recruiter. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex, Cambridgeshire and beyond.

Additional keywords: Engineering, Junior, Trainee, IT, Trainee IT, IT Engineer

Here at Spider, we take your privacy seriously. When you apply, we shall process your details and pass your application to this particular company for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process.

We will also request additional consent directly from you before submitting your personal information to any other recruiting company who are working directly with Spider for recruitment or recruitment advertising purposes should this particular application be unsuccessful. We will never disclose your information to any third party unless legally required to do so and we will only ever contact you with the sole purpose of helping you find your dream job or offering career-related advice. For our full Privacy Policy please view our website.

Junior IT Engineer – Spider is advertising on behalf of a leading supplier of refreshment solutions to high-end business customers nationwide. The customers are what the companies take pride in quality refreshments for their employees and their clients. Their success is built on outstanding customer service, hard work, and great team culture. They believe in delivering WOW experiences to both our customers and our valued employees. They are looking for an enthusiastic, experienced Junior IT Engineer to join them on a permanent basis based in Ipswich, Suffolk.

As a Junior IT Engineer, we need someone who is passionate about IT and can have an impact on a critical area of a business that’s really going places. We truly live our Company Values of Passionate, Responsive, Thoughtful, Innovative and Smart Working every day and therefore we want people who hold the same values as we do to come and join us. If this sounds like you then we want to hear from you.

This role will involve being the first point of contact for our employees, being able to quickly and efficiently resolve issues the first time. This is a great opportunity for any individual with previous IT experience who is looking to develop their technical skills and knowledge.

Other key duties include:

• Monitoring and responding to IT tickets
• Finding solutions to reoccurring issues, education of colleagues.
• The new starter set up.
• Creation of user documentation.
• Phone system administration
• Providing remote support.

The ideal candidate will have the following skills and attributes:

• Experience of an IT ticketing system, Windows 10 support, CRM/ERP system, SQL queries and databases desirable but not essential
• A problem solver
• A quick learner with a can-do attitude.
• Positive outlook
• Tenacious approach
• A great sense of humour

This is a full-time permanent role. In return for the ideal candidate is a salary up to £22,000 per annum (dependant on experience). You will also receive great benefits including access to WOWLounge – our very own online perk system full of employee discounts, cashback and use of the Employee Assistance Programme. You’ll also benefit from a commission structure as well as our company-wide profit share scheme, holiday allowance, company gym, and BBQ breakfasts when targets are met. We provide all our staff with lunch daily as well as our amazing coffee and other refreshments. You’ll also be given a full induction programme to ease you into the role as well as ongoing development and recognition.

If you have all the relevant skills and experience and would like to join our company, please apply by forwarding an up to date CV as soon as possible. We look forward to hearing from you.

No Recruitment Agencies please

This vacancy is being advertised and handled by Spider, an Online Job Advertiser, and Specialist Recruiter. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex, Cambridgeshire and beyond.

Additional keywords: Engineering, Junior, Trainee, IT, Trainee IT, IT Engineer

Here at Spider, we take your privacy seriously. When you apply, we shall process your details and pass your application to this particular company for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process.

We will also request additional consent directly from you before submitting your personal information to any other recruiting company who are working directly with Spider for recruitment or recruitment advertising purposes should this particular application be unsuccessful. We will never disclose your information to any third party unless legally required to do so and we will only ever contact you with the sole purpose of helping you find your dream job or offering career-related advice. For our full Privacy Policy please view our website.