CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operative to join the team located in Sunbury. The successful candidate will be reporting to the Lead Contract Support, assisting in this supporting role by coordinating improved processes liaising between the FM workplace Solutions Team and businesses across the accounts' site.

Role Summary:

• Ensure all customer requests are dealt with in an efficient and time bound fashion providing comprehensive feedback where necessary - requests could be via phone, email or web based

• Ensure all faults recorded are logged and assigned to the relevant teams within an agreed SLA

• Liaise with the operational team and third parties for task allocations

• Review and coordinate the customer service feedback each quarter providing the Ops Leads with the data in a clear concise report with an agreed deadline for submission

• Monthly reports to be created to show the various job types and detail broken down by site

• Monthly reports to be created for various service line highlighting the achievements throughout the month

• Assist in the coordination of the SLA's across the BP portfolio

• Create monthly dashboards for the clients across the BP portfolio showing key information in line with SLA's

• Support with the new starter process ensuring inductions are booked and IT equipment is ordered

• Uniform ordering across the account to ensure standardisation across all team and ensuring the teams are adhering to the CBRE standard

• Assist with audit preparation and ensuring relevant documentation is shared

• Support with the emergency response process - raising of work orders, reactive work orders and arranging callout of labour from third parties and ensuring the correct escalation process is followed

• Support with the assessment of suppliers, ensuring monthly reviews are completed and trended

• Responsible for commercial support on the contract through reporting & action to achieve final account with regards to WIP/OPO/Aged Debt/UBR & invoicing

• Work within the requirements of the BP / CBRE GWS Health & Safety policy, ensuring that all non-conformances and opportunities for improvement are reported to your line manager

• Good understanding of near Miss reporting/unsafe acts and conditions - ensuring reporting is in line with CBRE's definitive of 1 per month

• Identify report and follow up faults, defects, complaints and potential hazards

• Support with any adhoc requests required to support the account

Experience Required:

• At least 1 years' experience of working in a customer service role

• A good working knowledge of IT Microsoft applications i.e. Word, Excel, PowerPoint

• Demonstrate good communication and presentation skills

• Have strong organisational skills, for records management etc

• Understanding the requirements to deliver the highest level of customer service with excellent attention to detail, communication and people skills and the ability to operate in a confident, polite and approachable manner

• Flexibility may be required within your working hours to accommodate the operation

• Ability to provide services to the highest specification

• Ability to build strong working relationships

• Ability to motivate self and others, excellent time management and organisational skills

About CBRE Global Workplace Solutions:

As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years.

CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world's largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

No agencies please.

Please note: The job title shown above may be different to local job titles used in our business and issued on any contract of employment.

#CBREGWS

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operative to join the team located in Sunbury. The successful candidate will be reporting to the Lead Contract Support, assisting in this supporting role by coordinating improved processes liaising between the FM workplace Solutions Team and businesses across the accounts' site.

Role Summary:

• Ensure all customer requests are dealt with in an efficient and time bound fashion providing comprehensive feedback where necessary - requests could be via phone, email or web based

• Ensure all faults recorded are logged and assigned to the relevant teams within an agreed SLA

• Liaise with the operational team and third parties for task allocations

• Review and coordinate the customer service feedback each quarter providing the Ops Leads with the data in a clear concise report with an agreed deadline for submission

• Monthly reports to be created to show the various job types and detail broken down by site

• Monthly reports to be created for various service line highlighting the achievements throughout the month

• Assist in the coordination of the SLA's across the BP portfolio

• Create monthly dashboards for the clients across the BP portfolio showing key information in line with SLA's

• Support with the new starter process ensuring inductions are booked and IT equipment is ordered

• Uniform ordering across the account to ensure standardisation across all team and ensuring the teams are adhering to the CBRE standard

• Assist with audit preparation and ensuring relevant documentation is shared

• Support with the emergency response process - raising of work orders, reactive work orders and arranging callout of labour from third parties and ensuring the correct escalation process is followed

• Support with the assessment of suppliers, ensuring monthly reviews are completed and trended

• Responsible for commercial support on the contract through reporting & action to achieve final account with regards to WIP/OPO/Aged Debt/UBR & invoicing

• Work within the requirements of the BP / CBRE GWS Health & Safety policy, ensuring that all non-conformances and opportunities for improvement are reported to your line manager

• Good understanding of near Miss reporting/unsafe acts and conditions - ensuring reporting is in line with CBRE's definitive of 1 per month

• Identify report and follow up faults, defects, complaints and potential hazards

• Support with any adhoc requests required to support the account

Experience Required:

• At least 1 years' experience of working in a customer service role

• A good working knowledge of IT Microsoft applications i.e. Word, Excel, PowerPoint

• Demonstrate good communication and presentation skills

• Have strong organisational skills, for records management etc

• Understanding the requirements to deliver the highest level of customer service with excellent attention to detail, communication and people skills and the ability to operate in a confident, polite and approachable manner

• Flexibility may be required within your working hours to accommodate the operation

• Ability to provide services to the highest specification

• Ability to build strong working relationships

• Ability to motivate self and others, excellent time management and organisational skills

About CBRE Global Workplace Solutions:

As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years.

CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world's largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

No agencies please.

Please note: The job title shown above may be different to local job titles used in our business and issued on any contract of employment.

#CBREGWS

IT Manager   South Down             £45-55k

INFORM3 are delighted to be working in association with a Market Leading Company based in South Down who are looking to recruit a dynamic and experienced IT Manager who will be able to ensure an effective, secure and resilient Group IT infrastructure.

The successful candidate will fulfil a vital role within the organisation which requires a high level of IT knowledge and operational management, and will play a big role in the evolution of their systems and processes to facilitate growth and efficiency.

Principal Accountabilities

• Accountable for delivering a robust, scalable IT infrastructure to support my client’s growth ambitions
• Incident management and resolution
• Work as part of the leadership team to design and implement short-term tactical and plans long-term strategic goals
• Participate in the development of departmental strategies, implement and nurture best practices and continuous improvement strategies
• Budgetary and Asset Management
• Ensure security of data, network access and backup systems

Role Specification and Competencies

• Proven track record performing in a similar capacity
• Excellent knowledge of computer hardware/software systems, Windows O/S, Networks, Cloud Technologies (Azure)
• Data Warehousing techniques, PowerBI data visualisation, SQL
• Gravitas to influence a range of non-direct reports
• Project Management skills
• Ability to travel where required

The role offers a vibrant and social workplace, operating in a dynamic and professional sector. For an ambitious, creative, confident, self-motivated team player this is an excellent opportunity to work with senior staff in making a real difference to this already high-achieving organisation. 

This role is active now, interviews are planned for the week ahead and a prompt turnaround is expected.

IT Manager   South Down             £45-55k

INFORM3 are delighted to be working in association with a Market Leading Company based in South Down who are looking to recruit a dynamic and experienced IT Manager who will be able to ensure an effective, secure and resilient Group IT infrastructure.

The successful candidate will fulfil a vital role within the organisation which requires a high level of IT knowledge and operational management, and will play a big role in the evolution of their systems and processes to facilitate growth and efficiency.

Principal Accountabilities

• Accountable for delivering a robust, scalable IT infrastructure to support my client’s growth ambitions
• Incident management and resolution
• Work as part of the leadership team to design and implement short-term tactical and plans long-term strategic goals
• Participate in the development of departmental strategies, implement and nurture best practices and continuous improvement strategies
• Budgetary and Asset Management
• Ensure security of data, network access and backup systems

Role Specification and Competencies

• Proven track record performing in a similar capacity
• Excellent knowledge of computer hardware/software systems, Windows O/S, Networks, Cloud Technologies (Azure)
• Data Warehousing techniques, PowerBI data visualisation, SQL
• Gravitas to influence a range of non-direct reports
• Project Management skills
• Ability to travel where required

The role offers a vibrant and social workplace, operating in a dynamic and professional sector. For an ambitious, creative, confident, self-motivated team player this is an excellent opportunity to work with senior staff in making a real difference to this already high-achieving organisation. 

This role is active now, interviews are planned for the week ahead and a prompt turnaround is expected.

Job Advert
Technical Systems Controller
Experienced as a systems controller role? Worked within an FMCG environment? Do you hold a recognisable qualification within the food industry? We have a very exciting opportunity for a Technical Systems Controller to join our technical for a 12 month contract based in highly advance manufacturing facility in Telford.
 
We are a leading supplier of Poultry products into an impressive range of customers in the UK retail and food service sectors. With ambitious plans for the future, there hasn’t been a more exciting time to join us.
 
Join us as a Technical Systems Controller and you can be a part of the aspiring team that brings Avara Foods to life.
 
Purpose of the role
To manage & support the Product Specification Systems for the Telford site including: Systems Integrator (SI), Fusion 2, SharePoint, Quality Management System, Document Control, Customer & Internal Specifications, Feasibility Forms, Pre & Post production reviews & Sample requests and Consistency Panels.
 
Your key responsibilities as a Technical Systems Controller will include:
• Create and maintain all product specifications:
• Checking and approving Fusion Updates when amends are passed in product Management
• Uploading specifications onto SharePoint / SI
• Issuing specifications to the factory under a document controlled system
• Control of Quality Management System, accurate maintenance, document control revision of procedures and forms
• Generation of Feasibility forms for new and existing products, liaising with Production, Planning Technical to Co-ordinate and lead Feasibility Meetings.
• Generate minuets from feasibility meeting and close out actions raised during the meetings.
• Hold pre and post product review meetings generate the relevant paperwork and co-ordinate the team members to ensure all actions are closed out.
• Co-ordinate all sample requests received with production, despatch and transport teams.
• Manage and co-ordinate daily and weekly consistency panels and customer benchmarking requirements.
• Completion of technical information and project work to set deadlines
• Assisting the Quality Manager with customer specifications and Aspects requirement’s.
• Provide weekly NPD reviews on production launches and amends to existing products to the site through email notification and technical forums
• Input into customer audits and visits
• Along side QA team manage and run product assessment panels
 
What we are looking for:
• IT Literate: Adobe / Microsoft / WWW / email
• Food Manufacturing Experience and /or Higher Qualification within Food Industry
• Able to work as part of a team
• Excellent communication skills
• Time management
• Organised in multiple tasks
• Report writing
• Data management
• Professional academic
• Can do team approach
• Good understanding of prioritising work to make effective use of time.
 
A little about us:
We are a leading supplier of chicken, turkey and duck products into an impressive range of customers in the UK retail and food service sectors. We are a fully integrated business controlling the whole product supply chain, which include feed mills, farms, hatcheries and factories with associated transport and logistics functions that employ more than 6000 people.
The growth of our business is based on providing a high quality, affordable product and delivering great service levels to our customers. This is achieved by investing in people, utilising the latest technology and being uncompromising in our commitment to high quality and food standards.
 
What’s in it for you?
We are committed to making sure our employees reap rewards of commitment and great performance. You will enjoy a secure, supportive and progressive working environment, where your contribution and achievements will be recognised and rewarded
We offer comprehensive training as well as development and career progression opportunities. You can also look forward to benefits that amongst other things include the following:
• 31 days holiday
• 5% Pension
• Group life assurance
• Various lifestyle benefits
 
If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today!
We are committed to being an equal opportunities employer.

Job Advert
Technical Systems Controller
Experienced as a systems controller role? Worked within an FMCG environment? Do you hold a recognisable qualification within the food industry? We have a very exciting opportunity for a Technical Systems Controller to join our technical for a 12 month contract based in highly advance manufacturing facility in Telford.
 
We are a leading supplier of Poultry products into an impressive range of customers in the UK retail and food service sectors. With ambitious plans for the future, there hasn’t been a more exciting time to join us.
 
Join us as a Technical Systems Controller and you can be a part of the aspiring team that brings Avara Foods to life.
 
Purpose of the role
To manage & support the Product Specification Systems for the Telford site including: Systems Integrator (SI), Fusion 2, SharePoint, Quality Management System, Document Control, Customer & Internal Specifications, Feasibility Forms, Pre & Post production reviews & Sample requests and Consistency Panels.
 
Your key responsibilities as a Technical Systems Controller will include:
• Create and maintain all product specifications:
• Checking and approving Fusion Updates when amends are passed in product Management
• Uploading specifications onto SharePoint / SI
• Issuing specifications to the factory under a document controlled system
• Control of Quality Management System, accurate maintenance, document control revision of procedures and forms
• Generation of Feasibility forms for new and existing products, liaising with Production, Planning Technical to Co-ordinate and lead Feasibility Meetings.
• Generate minuets from feasibility meeting and close out actions raised during the meetings.
• Hold pre and post product review meetings generate the relevant paperwork and co-ordinate the team members to ensure all actions are closed out.
• Co-ordinate all sample requests received with production, despatch and transport teams.
• Manage and co-ordinate daily and weekly consistency panels and customer benchmarking requirements.
• Completion of technical information and project work to set deadlines
• Assisting the Quality Manager with customer specifications and Aspects requirement’s.
• Provide weekly NPD reviews on production launches and amends to existing products to the site through email notification and technical forums
• Input into customer audits and visits
• Along side QA team manage and run product assessment panels
 
What we are looking for:
• IT Literate: Adobe / Microsoft / WWW / email
• Food Manufacturing Experience and /or Higher Qualification within Food Industry
• Able to work as part of a team
• Excellent communication skills
• Time management
• Organised in multiple tasks
• Report writing
• Data management
• Professional academic
• Can do team approach
• Good understanding of prioritising work to make effective use of time.
 
A little about us:
We are a leading supplier of chicken, turkey and duck products into an impressive range of customers in the UK retail and food service sectors. We are a fully integrated business controlling the whole product supply chain, which include feed mills, farms, hatcheries and factories with associated transport and logistics functions that employ more than 6000 people.
The growth of our business is based on providing a high quality, affordable product and delivering great service levels to our customers. This is achieved by investing in people, utilising the latest technology and being uncompromising in our commitment to high quality and food standards.
 
What’s in it for you?
We are committed to making sure our employees reap rewards of commitment and great performance. You will enjoy a secure, supportive and progressive working environment, where your contribution and achievements will be recognised and rewarded
We offer comprehensive training as well as development and career progression opportunities. You can also look forward to benefits that amongst other things include the following:
• 31 days holiday
• 5% Pension
• Group life assurance
• Various lifestyle benefits
 
If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today!
We are committed to being an equal opportunities employer.

IT Software Support Analyst – Newtownabbey - £35,000 to £40,000

Newtownabbey software business are looking to add an experienced Support Analyst to their established team.

Supporting clients across various software solutions your technical IT support background will cover the following:

• Windows operating systems
• Ideally exposure to Linux operating systems would be a plus
• Proven technical knowledge of MS SQL and/or Oracle database technology and query tools
• Release and configuration management

For more information on this Newtownabbey Software Support Analyst role please contact pete @ iyuconsultancy .co .uk

IT Software Support Analyst – Newtownabbey - £35,000 to £40,000

IT Software Support Analyst – Newtownabbey - £35,000 to £40,000

Newtownabbey software business are looking to add an experienced Support Analyst to their established team.

Supporting clients across various software solutions your technical IT support background will cover the following:

• Windows operating systems
• Ideally exposure to Linux operating systems would be a plus
• Proven technical knowledge of MS SQL and/or Oracle database technology and query tools
• Release and configuration management

For more information on this Newtownabbey Software Support Analyst role please contact pete @ iyuconsultancy .co .uk

IT Software Support Analyst – Newtownabbey - £35,000 to £40,000

Our removals/storage client has a requirement for multiple Site Delivery Managers on 3-month contracts to be based out of Greater London, Derby and Bristol.

**In-scope of IR35: £120 - £150 per day (Umbrella)**

As a site delivery manager, you'll be responsible for ensuring that a removals / installations project is completed safely, within an agreed timeframe and budget. Managing the practical side of every stage of the project, you'll work closely with other removals and installations professionals in planning and delivery.

You'll also supervise and direct all operations on a client's site and ensure that all employees and contractors are working together to an agreed plan and that progress is being made. Utilising a good level of trade knowledge and supervisor experience to ensure projects are run safely and on schedule.

You will be committed to preserving the integrity of the client and be the point of contact for the entire moving / installation process, working closely with the client to ensure that any problems are dealt with efficiently and the process is tailored for the client's convenience.

Responsible for the co-ordination of relocation teams and other resources to secure efficiencies and maintain smooth running throughout the move adhering to any time and cost constraints.

Role and Responsibilities:

• Provide the single point of contact to the client ensuring responsibilities for relocation and installation activities are clear
• Provide a list of staff and contractors with the appropriate certification and training
• Work with the project teams/manager and assist with the move management and operational resource planning as required for the move / installation
• Assisting the project manager with information to help plan the moves including the provision, relocation, audit, and collection of equipment needed to aid the physical relocation and manage the operative of the equipment
• Liaising with the client to assist with the planning of the move
• Reacting with ad hoc requests, ensuring resources and equipment are allocated appropriately
• Assess the best routes in and out of the building including taking note of restrictions enforced by the building, local authority etc. or any parking/loading restrictions.
• Planning and agree which entrances, exits and service yards will be used in the relocations taking particular care and attention to security, client's workflow, and ensuring this information is handed to the Operations Manager for the movement teams
• Arranging parking dispensations as required
• Managing relocation process on time and inception to completion, on budget, meeting challenging programmes and requirements
• Developing and deploying change control and risk management procedures
• Ensuring that relocations align with corporate and planning guidelines and processes
• Managing the overall move demand
• Develop the move programme and phasing plans
• Verifying the origin and destination space plans
• Driving communication plans to ensure consistent communication with all stakeholders
• Providing a robust management of relocation cost and change requests
• Attending schedules move meetings
• You must use all resources available to ensure the highest customer satisfaction.
• You must also complete all required documentation for moves, ensuring the client has done the same and all documentation reaches the required department in good time.
• You must be able to demonstrate how you can be compliant with all accreditation and industry required standards.
• Be mindful and be able to develop potential further move opportunities
• To ensure the accurate entry of data input to relevant company system

Essential experience:

• Previous Site Supervisor, Move Manager or Removal Supervisor experience.
• Strong communication skills, as well as the ability to work effectively as leader
• Be able to work well under pressure, to cost and time constraints
• Be well organised and able to effectively arrange the move, the ability to multi-task is essential.
• Be a good problem solver, able to use intuition to resolve any issues and complaints from the client.
• Proficient user of Microsoft Office 365 software
• Excellent knowledge of health and safety in the workplace
• UK/EU Driving Licence
• Prince 2 Foundation or practitioner (preferred)
• BAR - accreditation (preferred)
• CPC Transport qualification (preferred)

Our removals/storage client has a requirement for multiple Site Delivery Managers on 3-month contracts to be based out of Greater London, Derby and Bristol.

**In-scope of IR35: £120 - £150 per day (Umbrella)**

As a site delivery manager, you'll be responsible for ensuring that a removals / installations project is completed safely, within an agreed timeframe and budget. Managing the practical side of every stage of the project, you'll work closely with other removals and installations professionals in planning and delivery.

You'll also supervise and direct all operations on a client's site and ensure that all employees and contractors are working together to an agreed plan and that progress is being made. Utilising a good level of trade knowledge and supervisor experience to ensure projects are run safely and on schedule.

You will be committed to preserving the integrity of the client and be the point of contact for the entire moving / installation process, working closely with the client to ensure that any problems are dealt with efficiently and the process is tailored for the client's convenience.

Responsible for the co-ordination of relocation teams and other resources to secure efficiencies and maintain smooth running throughout the move adhering to any time and cost constraints.

Role and Responsibilities:

• Provide the single point of contact to the client ensuring responsibilities for relocation and installation activities are clear
• Provide a list of staff and contractors with the appropriate certification and training
• Work with the project teams/manager and assist with the move management and operational resource planning as required for the move / installation
• Assisting the project manager with information to help plan the moves including the provision, relocation, audit, and collection of equipment needed to aid the physical relocation and manage the operative of the equipment
• Liaising with the client to assist with the planning of the move
• Reacting with ad hoc requests, ensuring resources and equipment are allocated appropriately
• Assess the best routes in and out of the building including taking note of restrictions enforced by the building, local authority etc. or any parking/loading restrictions.
• Planning and agree which entrances, exits and service yards will be used in the relocations taking particular care and attention to security, client's workflow, and ensuring this information is handed to the Operations Manager for the movement teams
• Arranging parking dispensations as required
• Managing relocation process on time and inception to completion, on budget, meeting challenging programmes and requirements
• Developing and deploying change control and risk management procedures
• Ensuring that relocations align with corporate and planning guidelines and processes
• Managing the overall move demand
• Develop the move programme and phasing plans
• Verifying the origin and destination space plans
• Driving communication plans to ensure consistent communication with all stakeholders
• Providing a robust management of relocation cost and change requests
• Attending schedules move meetings
• You must use all resources available to ensure the highest customer satisfaction.
• You must also complete all required documentation for moves, ensuring the client has done the same and all documentation reaches the required department in good time.
• You must be able to demonstrate how you can be compliant with all accreditation and industry required standards.
• Be mindful and be able to develop potential further move opportunities
• To ensure the accurate entry of data input to relevant company system

Essential experience:

• Previous Site Supervisor, Move Manager or Removal Supervisor experience.
• Strong communication skills, as well as the ability to work effectively as leader
• Be able to work well under pressure, to cost and time constraints
• Be well organised and able to effectively arrange the move, the ability to multi-task is essential.
• Be a good problem solver, able to use intuition to resolve any issues and complaints from the client.
• Proficient user of Microsoft Office 365 software
• Excellent knowledge of health and safety in the workplace
• UK/EU Driving Licence
• Prince 2 Foundation or practitioner (preferred)
• BAR - accreditation (preferred)
• CPC Transport qualification (preferred)