IT Support Analyst

£25,000 - £28,000

Ipswich - Occasional London Travel

We're recruiting an IT Support Engineer to provide customer focused IT support across our clients business - The role will require excellent customer service skills, a natural aptitude for problem solving and the ability to work in an effective team.

Responsible for:

• Resolution of Incidents, Service Requests and Alerts to agreed service level targets and quality standards
• Assisting, guiding and where required mentoring colleagues
• Consistent approach when handling tickets within the Service Desk, as defined in the IT policies and procedures
• Troubleshooting / managing technical issues (and recording and documenting actions and solutions)
• Escalating incidents and service requests promptly when necessary
• Tracking, monitoring, and communicating request status to customers through to resolution or escalation
• Reacting to monitoring alerts and daily checks that suggest system failure
• Providing an effective and efficient service to all our customers
• Planning and prioritising requests and workload
• Active involvement in service improvements and challenging current working practices

Skills, Experience & Qualifications

Technologies:

• Active Directory
• Citrix
• Office 365
• Window 7, 8, 10
• Microsoft Deployment Tool (MDT) or similar end point build technologies

If you are interested in this opportunity, please click 'apply' or get in touch with Dan Ross at Harrington Boyd.

Harrington Boyd Limited acts as an employment agency for permanent & contract recruitment. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

*If you have not received a response within 5 working days, please assume your application has been unsuccessful. *

IT Support Analyst

£25,000 - £28,000

Ipswich - Occasional London Travel

We're recruiting an IT Support Engineer to provide customer focused IT support across our clients business - The role will require excellent customer service skills, a natural aptitude for problem solving and the ability to work in an effective team.

Responsible for:

• Resolution of Incidents, Service Requests and Alerts to agreed service level targets and quality standards
• Assisting, guiding and where required mentoring colleagues
• Consistent approach when handling tickets within the Service Desk, as defined in the IT policies and procedures
• Troubleshooting / managing technical issues (and recording and documenting actions and solutions)
• Escalating incidents and service requests promptly when necessary
• Tracking, monitoring, and communicating request status to customers through to resolution or escalation
• Reacting to monitoring alerts and daily checks that suggest system failure
• Providing an effective and efficient service to all our customers
• Planning and prioritising requests and workload
• Active involvement in service improvements and challenging current working practices

Skills, Experience & Qualifications

Technologies:

• Active Directory
• Citrix
• Office 365
• Window 7, 8, 10
• Microsoft Deployment Tool (MDT) or similar end point build technologies

If you are interested in this opportunity, please click 'apply' or get in touch with Dan Ross at Harrington Boyd.

Harrington Boyd Limited acts as an employment agency for permanent & contract recruitment. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

*If you have not received a response within 5 working days, please assume your application has been unsuccessful. *

Our client is a leader within the services sector and they have a fantastic opportunity to join them on a flagship transformation programme working as a Head of Security and Business Continuity. The successful candidate will have worked on enterprise size programmes have experience of developing IT Security Strategy as well as implementing it effectively within operations whilst managing change. You will have both the technical experience as well as the process and operational experience. You will have experience of managing a team of security consultants along with working on critical infrastructure programmes.

The role offers the successful candidate an excellent opportunity to work for a leading, employee lead organisation on some large scale, complex exciting projects that will help determine the future.

You will have excellent interpersonal skills and be able to communicate at all levels.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity. If you would like to understand how we may use, process, store and disclose your Personal Information, please read our privacy policy.

Our client is a leader within the services sector and they have a fantastic opportunity to join them on a flagship transformation programme working as a Head of Security and Business Continuity. The successful candidate will have worked on enterprise size programmes have experience of developing IT Security Strategy as well as implementing it effectively within operations whilst managing change. You will have both the technical experience as well as the process and operational experience. You will have experience of managing a team of security consultants along with working on critical infrastructure programmes.

The role offers the successful candidate an excellent opportunity to work for a leading, employee lead organisation on some large scale, complex exciting projects that will help determine the future.

You will have excellent interpersonal skills and be able to communicate at all levels.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however, we will keep your details on our talent management system to consider you for future opportunities.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity. If you would like to understand how we may use, process, store and disclose your Personal Information, please read our privacy policy.

Office 365 Developer (SharePoint, TOGAF, ITIL and PRINCE)

A leading provider of IT solutions and FTSE company is looking to hire a talented and highly motived Office 365 Developer. You will participate in the technical design, development, and implementation of application systems.

The business has completed the initial phase of deploying the core Office 365 toolsets of Email and Skype for Voice and Collaboration. The next phase looks to adopt the remaining Office 365 tools (Teams, SharePoint and PowerApps) and modernisation of the desktop environment to further improve productivity in the context of mobile and collaborative working.

Responsibilities for the Office 365 Developer (SharePoint, TOGAF, ITIL and PRINCE)

• SharePoint, Teams, PowerApps and Flow - Configuration & Development
• Development of Information Management strategies and policies including data labelling and retention policies
• Collaboration Configuration including Data Loss Prevention Policies
• Design, Input and review of solution designs, both at and high and low level, including test and migration strategies
• Solution Assurance of Plans, Designs, Test plans and Migration strategies
• Collaborating with project managers, solution architects, network architects, business stakeholders and customer representatives to understand and translate business requirements into appropriate solutions
• Raising and implementing Change Requests as required, using a formal change process
• Creation of Test and Sandpit configurations to test changes
• Responsible for supporting the transformation of Barnet's core operating model

About the Office 365 Developer (SharePoint, TOGAF, ITIL and PRINCE)

• Excellent written and verbal communications skills
• Local Government implementation experience with knowledge of Government security standards
• Development experience using SharePoint, Teams, PowerApps and Flow
• Excellent knowledge of Office 365 services (Exchange, Teams, SharePoint, OneDrive, Azure AD, PowerApps and Flow)
• PowerShell scripting and management of Office 365 environments with PowerShell
• Flexible and intelligent approach, used to working within the constraints of fixed price engagements and well versed in Change Control methodology
• Must be able to demonstrably work well as part of a project team
• Ability to work to agreed deadlines, cost, scope & quality, management of risk, stakeholder management i.e. project management principles & practices
• Ability to personally manage a diverse workload and able to deal with a variety of user queries, and develop work packages that describe scope & approach of activities undertaken
• Ability to deal with differing levels of IT awareness, from within own team and user base
• Capable of working under pressure on some occasions, and flexibility in deviations from plan

Essential requirements for the Office 365 Developer (SharePoint, TOGAF, ITIL and PRINCE)

• Has significant real-world experience in managing an Office 365 implementation.
• Has significant experience of Developing solutions using SharePoint, Teams, PowerApps and Flow
• Has experience of working on a large cultural change program and driving user adoption strategies for toolsets like (OneDrive, SharePoint and Teams)
• Has worked on a previous migration program for a governmental organisation.
• Has significant experience working within structured frameworks like TOGAF, ITIL and PRINCE
• Able to articulate and present ideas in a clear and concise manner, with ability to flex between summary/ full detail and non-technical/ technical language, depending on the target audience
• Provide direct, credible and authoritative interaction with colleagues and customer alike

If you are interested in the Office 365 Developer (SharePoint, TOGAF, ITIL and PRINCE) position, then please click the apply button below!

Office 365 Developer (SharePoint, TOGAF, ITIL and PRINCE)

A leading provider of IT solutions and FTSE company is looking to hire a talented and highly motived Office 365 Developer. You will participate in the technical design, development, and implementation of application systems.

The business has completed the initial phase of deploying the core Office 365 toolsets of Email and Skype for Voice and Collaboration. The next phase looks to adopt the remaining Office 365 tools (Teams, SharePoint and PowerApps) and modernisation of the desktop environment to further improve productivity in the context of mobile and collaborative working.

Responsibilities for the Office 365 Developer (SharePoint, TOGAF, ITIL and PRINCE)

• SharePoint, Teams, PowerApps and Flow - Configuration & Development
• Development of Information Management strategies and policies including data labelling and retention policies
• Collaboration Configuration including Data Loss Prevention Policies
• Design, Input and review of solution designs, both at and high and low level, including test and migration strategies
• Solution Assurance of Plans, Designs, Test plans and Migration strategies
• Collaborating with project managers, solution architects, network architects, business stakeholders and customer representatives to understand and translate business requirements into appropriate solutions
• Raising and implementing Change Requests as required, using a formal change process
• Creation of Test and Sandpit configurations to test changes
• Responsible for supporting the transformation of Barnet's core operating model

About the Office 365 Developer (SharePoint, TOGAF, ITIL and PRINCE)

• Excellent written and verbal communications skills
• Local Government implementation experience with knowledge of Government security standards
• Development experience using SharePoint, Teams, PowerApps and Flow
• Excellent knowledge of Office 365 services (Exchange, Teams, SharePoint, OneDrive, Azure AD, PowerApps and Flow)
• PowerShell scripting and management of Office 365 environments with PowerShell
• Flexible and intelligent approach, used to working within the constraints of fixed price engagements and well versed in Change Control methodology
• Must be able to demonstrably work well as part of a project team
• Ability to work to agreed deadlines, cost, scope & quality, management of risk, stakeholder management i.e. project management principles & practices
• Ability to personally manage a diverse workload and able to deal with a variety of user queries, and develop work packages that describe scope & approach of activities undertaken
• Ability to deal with differing levels of IT awareness, from within own team and user base
• Capable of working under pressure on some occasions, and flexibility in deviations from plan

Essential requirements for the Office 365 Developer (SharePoint, TOGAF, ITIL and PRINCE)

• Has significant real-world experience in managing an Office 365 implementation.
• Has significant experience of Developing solutions using SharePoint, Teams, PowerApps and Flow
• Has experience of working on a large cultural change program and driving user adoption strategies for toolsets like (OneDrive, SharePoint and Teams)
• Has worked on a previous migration program for a governmental organisation.
• Has significant experience working within structured frameworks like TOGAF, ITIL and PRINCE
• Able to articulate and present ideas in a clear and concise manner, with ability to flex between summary/ full detail and non-technical/ technical language, depending on the target audience
• Provide direct, credible and authoritative interaction with colleagues and customer alike

If you are interested in the Office 365 Developer (SharePoint, TOGAF, ITIL and PRINCE) position, then please click the apply button below!

At WorldFirst we are building the best platform for international trading in the world! 

WorldFirst was born back in 2004 by two innovators in a South London basement armed with ten years of banking experience, an entrepreneurial spirit and a desire to provide customers a real alternative to the big banks. Since then, we’ve grown exponentially and with a global team around 600 strong, have become a market-leading, multi-award winning, bank-beating, rapidly-growing, fun-loving international payments company.

Currently, more than 400,000 global customers & 150,000 global businesses choose WorldFirst for their international transfers. We have transferred £70 Billion for our customers since we launched in 2004, more than 1 million transfers per year!

WHAT WE ARE BUILDING

Our platform has carried us so far but we have taken it to its limits. We are currently deep in tech transformation. We are moving our platform to the Cloud, building microservices, exploring asynchronous communications models and investing more in JVM technologies.

WHO ARE YOU

We are looking for highly skilled engineers, passionate about software & technology. We value learning and improving, team spirit and positive attitude. We are trying to deliver pragmatic solutions while ensuring good quality (no hacks, no cutting corners). Join us if you are a strong all-rounder and a critical thinker ready to challenge and be challenged!

As a senior engineer, you are expected to simplify problems and create abstractions. You are a team player, happy to mentor, provide constructive feedback either directly or through code reviews, eager and capable of leading tech communities (e.g. code clubs) but you can also work independently with minimal or no supervision. You are not afraid of responsibility, you make real difference in the team and you can be the go-to person.

WHAT DO WE EXPECT

• Proven demonstrable experience programming with PHP 7
• Fluency with at least another mainstream language.
• Modern software engineering practices.
• Experience with automated testing and practices that support it: TDD, BDD
• Familiarity with microservice architecture, continuous delivery, event driven architecture, Jenkins, Docker
• Comfortable working in an agile environment
• We value experience using modern JavaScript frameworks – preferably React.
• Highly desirable devops skills

At WorldFirst we are building the best platform for international trading in the world! 

WorldFirst was born back in 2004 by two innovators in a South London basement armed with ten years of banking experience, an entrepreneurial spirit and a desire to provide customers a real alternative to the big banks. Since then, we’ve grown exponentially and with a global team around 600 strong, have become a market-leading, multi-award winning, bank-beating, rapidly-growing, fun-loving international payments company.

Currently, more than 400,000 global customers & 150,000 global businesses choose WorldFirst for their international transfers. We have transferred £70 Billion for our customers since we launched in 2004, more than 1 million transfers per year!

WHAT WE ARE BUILDING

Our platform has carried us so far but we have taken it to its limits. We are currently deep in tech transformation. We are moving our platform to the Cloud, building microservices, exploring asynchronous communications models and investing more in JVM technologies.

WHO ARE YOU

We are looking for highly skilled engineers, passionate about software & technology. We value learning and improving, team spirit and positive attitude. We are trying to deliver pragmatic solutions while ensuring good quality (no hacks, no cutting corners). Join us if you are a strong all-rounder and a critical thinker ready to challenge and be challenged!

As a senior engineer, you are expected to simplify problems and create abstractions. You are a team player, happy to mentor, provide constructive feedback either directly or through code reviews, eager and capable of leading tech communities (e.g. code clubs) but you can also work independently with minimal or no supervision. You are not afraid of responsibility, you make real difference in the team and you can be the go-to person.

WHAT DO WE EXPECT

• Proven demonstrable experience programming with PHP 7
• Fluency with at least another mainstream language.
• Modern software engineering practices.
• Experience with automated testing and practices that support it: TDD, BDD
• Familiarity with microservice architecture, continuous delivery, event driven architecture, Jenkins, Docker
• Comfortable working in an agile environment
• We value experience using modern JavaScript frameworks – preferably React.
• Highly desirable devops skills

At Worldfirst we are building the best platform for international trading in the world!

Since our inception in 2004, we have been setting a new standard for the foreign exchange market and have transferred more than $70bn to date. Our diverse team of 650 specialist individuals span across 8 global offices, helping over 250,000 customers worldwide receive outstanding product offerings alongside dedicated award-winning customer service

Our mission to build the world’s best financial services platform for international commerce accelerated upon joining the Ant Financial Services Group. Ant supports over 1.2 billion customers and is dedicated to using technological infrastructure to provide inclusive financial services to individuals as well as small and micro businesses. Together, we believe financial services should be simple and we share Ant’s vision of "bringing the world equal opportunities”. Becoming an Ant Financial company allows us to leverage one of the largest global commerce ecosystems with a platform for long-term growth across our key markets.

 WHAT WE ARE BUILDING

Our platform has carried us so far but we have taken it to its limits. We are currently deep in tech transformation. We are moving our platform to the Cloud, building microservices, exploring asynchronous communications models and investing more in JVM technologies.

WHO ARE YOU

We are looking for highly skilled engineers, passionate about software & technology. We value learning and improving, team spirit and positive attitude. We are trying to deliver pragmatic solutions while ensuring good quality (no hacks, no cutting corners). Join us if you are a strong all-rounder and a critical thinker ready to challenge and be challenged!

As a senior engineer, you are expected to simplify problems and create abstractions. You are a team player, happy to mentor, provide constructive feedback either directly or through code reviews, eager and capable of leading tech communities (eg code clubs) but you can also work independently with minimal or no supervision. You are not afraid of responsibility, you make real difference in the team and you can be the go-to person.

 WHAT DO WE EXPECT

• Fluency with Java (preferably 8+)
• Modern software engineering practices
• Experience working with different technologies and wide knowledge of the jvm ecosystem
• Comfortable working in an agile environment
• Springboot experience is a plus
• We value automated testing and practices that support it: TDD, BDD

At Worldfirst we are building the best platform for international trading in the world!

Since our inception in 2004, we have been setting a new standard for the foreign exchange market and have transferred more than $70bn to date. Our diverse team of 650 specialist individuals span across 8 global offices, helping over 250,000 customers worldwide receive outstanding product offerings alongside dedicated award-winning customer service

Our mission to build the world’s best financial services platform for international commerce accelerated upon joining the Ant Financial Services Group. Ant supports over 1.2 billion customers and is dedicated to using technological infrastructure to provide inclusive financial services to individuals as well as small and micro businesses. Together, we believe financial services should be simple and we share Ant’s vision of "bringing the world equal opportunities”. Becoming an Ant Financial company allows us to leverage one of the largest global commerce ecosystems with a platform for long-term growth across our key markets.

 WHAT WE ARE BUILDING

Our platform has carried us so far but we have taken it to its limits. We are currently deep in tech transformation. We are moving our platform to the Cloud, building microservices, exploring asynchronous communications models and investing more in JVM technologies.

WHO ARE YOU

We are looking for highly skilled engineers, passionate about software & technology. We value learning and improving, team spirit and positive attitude. We are trying to deliver pragmatic solutions while ensuring good quality (no hacks, no cutting corners). Join us if you are a strong all-rounder and a critical thinker ready to challenge and be challenged!

As a senior engineer, you are expected to simplify problems and create abstractions. You are a team player, happy to mentor, provide constructive feedback either directly or through code reviews, eager and capable of leading tech communities (eg code clubs) but you can also work independently with minimal or no supervision. You are not afraid of responsibility, you make real difference in the team and you can be the go-to person.

 WHAT DO WE EXPECT

• Fluency with Java (preferably 8+)
• Modern software engineering practices
• Experience working with different technologies and wide knowledge of the jvm ecosystem
• Comfortable working in an agile environment
• Springboot experience is a plus
• We value automated testing and practices that support it: TDD, BDD