About the team

The Private Sector (PS) Customer team within Consulting at PwC, advises leading private sector organisations. Our ambition is to be the number one advisor to the Private sector industry recognised for delivering sustainable value to our clients. Transforming the experience delivered to customers is at the top of our client’s agendas, Our clients often struggle to improve business outcomes across their marketing, sales and service functions. Our engagements help drive commercial excellence, create omni-channel customer engagement while also innovating with technology. These engagements span front office, middle office and operations within Retail, Consumer Goods, Industrial Products, Utilities, Telcos. We are able to deploy multi-disciplinary teams that use PwC’s proven methodologies and tools and apply these with deep industry expertise. We have a number of roles available in our rapidly growing Customer practice, based in London.

About the role

Private Sector organisations are looking for ways to grow and create competitive advantage. Our customer transformation team helps our clients differentiate their offering by understanding better who their customers are and how to address their needs. Using digital and emerging technologies, we focus on front office transformation across marketing, sales and service, delivering exceptional customer experiences to help achieve strong commercial and business outcomes.

We are looking for individuals with a demonstrably strong track record in this area. You will have worked on projects in areas such as customer strategy, product design and end-to-end front-office, digital-enabled transformation with a focus on Customer Service optimisation. You will have a deep understanding of digital trends, customer experience and operational improvement. Strong consulting skills and industry knowledge are both a must. We want people that can play a leading role in developing our PS Customer practice in this key area of customer transformation.

We are recruiting at both Manager and Senior Manager grade

Essential skills and experience

• Degree educated or equivalent
• Experience in delivering digitally enabled transformation programmes within B2C or B2B organisations which:
  • Transform service offering and design to improve Customer & Employee Experience
  • Transforming Operating models to better align to customers and improve ways of working
  • Increase Customer loyalty and spend, whilst also reducing cost to serve
  • Enhancing Digital capabilities by leveraging next generation technologies
  • Improve the visibility and knowledge about customers through advanced analytics
  • Help organisations capture and process customer feedback through CX and Close Loop initiatives.
• Experience of working in or with teams that look at; Customer Service Strategy, Service Experience Design (customer & employees), Operating Model Design, Digital self-service, Customer Success & Loyalty, Contact Centre Operations, Customer Feedback, Closing the Loop and Customer Insight
• Experience of building sustainable client relationships within Private Sector organisations and to be recognised and respected by clients and colleagues as a knowledgeable, valued and trusted professional
• Experience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations within the financial services industry
• Experience of generating a vision and leading teams, establishing direction and motivating people to focus efforts and build commitment towards achieving business goals
• Experience of being a highly effective developer of people by making time to coach, mentor and develop others

Desirable skills and experience

• Experience of working in or with teams that look at; Customer Service Strategy, Service Experience Design (customer & employees), Operating Model Design, Digital self-service, Customer Success & Loyalty, Contact Centre Operations, Customer Feedback, Closing the Loop and Customer Insight
• Experience of applying, analysing CX measurement scores such as NPS, CES, CSAT - understanding and applying the difference between Top Down and Bottom up metrics
• Experience of using CEM platforms such as Medalia, SAP Qualtrics, Satmatrix and ResponseTek

Who we’re looking for

• Strong customer expe rience skills and an understanding of current issues and challenges across the varying levels of maturity within Private Sector industry
• Significant experience in customer services, call centre models, process optimisation, service experience design, Customer Feedback and Close Loop activities, field services operations and delivering new technology into organisations.
• Significant experience working within and (dependant on grade) managing large, complex projects and teams

Additional Information

• Need to travel/overnight stays away from home ? Yes – depends on role
• Opportunity for working from home? Yes, within reason,
• Amount of time client based – approximately 80%
• Opportunity for flexible working (hours)? Yes, within reason

Consulting

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

About the team

The Private Sector (PS) Customer team within Consulting at PwC, advises leading private sector organisations. Our ambition is to be the number one advisor to the Private sector industry recognised for delivering sustainable value to our clients. Transforming the experience delivered to customers is at the top of our client’s agendas, Our clients often struggle to improve business outcomes across their marketing, sales and service functions. Our engagements help drive commercial excellence, create omni-channel customer engagement while also innovating with technology. These engagements span front office, middle office and operations within Retail, Consumer Goods, Industrial Products, Utilities, Telcos. We are able to deploy multi-disciplinary teams that use PwC’s proven methodologies and tools and apply these with deep industry expertise. We have a number of roles available in our rapidly growing Customer practice, based in London.

About the role

Private Sector organisations are looking for ways to grow and create competitive advantage. Our customer transformation team helps our clients differentiate their offering by understanding better who their customers are and how to address their needs. Using digital and emerging technologies, we focus on front office transformation across marketing, sales and service, delivering exceptional customer experiences to help achieve strong commercial and business outcomes.

We are looking for individuals with a demonstrably strong track record in this area. You will have worked on projects in areas such as customer strategy, product design and end-to-end front-office, digital-enabled transformation with a focus on Customer Service optimisation. You will have a deep understanding of digital trends, customer experience and operational improvement. Strong consulting skills and industry knowledge are both a must. We want people that can play a leading role in developing our PS Customer practice in this key area of customer transformation.

We are recruiting at both Manager and Senior Manager grade

Essential skills and experience

• Degree educated or equivalent
• Experience in delivering digitally enabled transformation programmes within B2C or B2B organisations which:
  • Transform service offering and design to improve Customer & Employee Experience
  • Transforming Operating models to better align to customers and improve ways of working
  • Increase Customer loyalty and spend, whilst also reducing cost to serve
  • Enhancing Digital capabilities by leveraging next generation technologies
  • Improve the visibility and knowledge about customers through advanced analytics
  • Help organisations capture and process customer feedback through CX and Close Loop initiatives.
• Experience of working in or with teams that look at; Customer Service Strategy, Service Experience Design (customer & employees), Operating Model Design, Digital self-service, Customer Success & Loyalty, Contact Centre Operations, Customer Feedback, Closing the Loop and Customer Insight
• Experience of building sustainable client relationships within Private Sector organisations and to be recognised and respected by clients and colleagues as a knowledgeable, valued and trusted professional
• Experience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations within the financial services industry
• Experience of generating a vision and leading teams, establishing direction and motivating people to focus efforts and build commitment towards achieving business goals
• Experience of being a highly effective developer of people by making time to coach, mentor and develop others

Desirable skills and experience

• Experience of working in or with teams that look at; Customer Service Strategy, Service Experience Design (customer & employees), Operating Model Design, Digital self-service, Customer Success & Loyalty, Contact Centre Operations, Customer Feedback, Closing the Loop and Customer Insight
• Experience of applying, analysing CX measurement scores such as NPS, CES, CSAT - understanding and applying the difference between Top Down and Bottom up metrics
• Experience of using CEM platforms such as Medalia, SAP Qualtrics, Satmatrix and ResponseTek

Who we’re looking for

• Strong customer expe rience skills and an understanding of current issues and challenges across the varying levels of maturity within Private Sector industry
• Significant experience in customer services, call centre models, process optimisation, service experience design, Customer Feedback and Close Loop activities, field services operations and delivering new technology into organisations.
• Significant experience working within and (dependant on grade) managing large, complex projects and teams

Additional Information

• Need to travel/overnight stays away from home ? Yes – depends on role
• Opportunity for working from home? Yes, within reason,
• Amount of time client based – approximately 80%
• Opportunity for flexible working (hours)? Yes, within reason

Consulting

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

A career in our Salesforce Sales practice, within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

As part of our sales team, you'll help our clients improve the sales process cycle from lead generation through purchase by making it more targeted, personal and coordinated across channels and better manage customer acquisition and interactions.

Responsibilities

As a Director, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

• Proactively lead the practice by setting strategy, drive the development of new business in the market, and provide technical advice across disciplines
• Building strong networks within the firm to spot and capitalise on opportunities to get involved in projects that others are leading across a number of different business units and sectors
• Identifying and discussing key issues with our clients to identify potential opportunities
• Responsibility for a majority of day to day client communications
• Responsibility to shape and deliver various projects that exceed the expectations of our clients and our own assignment quality criteria
• Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
• Responsibility for management of engagement financials
• Helping to grow and develop our team through hands on training and coaching

The role

The successful candidates will be joining a fast growing Salesforce.com team which works across industries on strategy, transaction services, Chief Information Office (CIO) and Chief Customer Officer (CCO) advisory and delivery types of engagements. These candidates are likely to have a solution architecture background in Salesforce.com and other CRM platform from the following Oracle/Siebel/Fusion CRM; MS Dynamics CRM and SAP CRM, and now wish to build further on their Salesforce skills and expertise.

The essentials

The role requires in depth understanding of the following:

• Salesforce data models and data structures
• Salesforce offerings, including licensing options
• Deployment management and software delivery lifecycle
• Salesforce architecture best practice
• Recognised as a trusted adviser, with a track record of creating successful technology solutions that support the organisational strategic vision and goals;
• A confident written and verbal communicator, able to clearly explain digital ideas to non-technical audiences, and work effectively with non-technical colleagues and business executives;
• An inspirational leader, used to managing teams of consultants, analysts, technologists and third party suppliers to develop detailed solutions, costs, timescales and methods for delivery of technology solutions;
• Seasoned at successfully managing the sourcing and selection process for third-party software and other technology components and services, as required to enable delivery of digital transformation solutions;

To do the job well, you should be/have

• Majority of related experience gained in Industrial Products & Services
• Ideally educated to Degree level or equivalent, we are open to strong candidates from all relevant educational backgrounds but ideally from a technology, science, engineering or business
• background;Consulting experience in both business development and engagement delivery, gained with a leading professional services or systems integration firm;
• Expert knowledge and understanding of digital trends and challenges across industries, gained through project experience, contribution to thought leadership, articles, client recommendation, etc.
• Proven experience in providing technical leadership on complex (e.g. multi-national), digital and front-office transformation initiatives, managing mixed technical teams to deliver the work;
• Demonstrable track record of helping to shape successful business development of digital and other ‘front office’ business transformation initiatives.

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

To apply, please visit our website via the button below.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

A career in our Salesforce Sales practice, within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

As part of our sales team, you'll help our clients improve the sales process cycle from lead generation through purchase by making it more targeted, personal and coordinated across channels and better manage customer acquisition and interactions.

Responsibilities

As a Director, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

• Proactively lead the practice by setting strategy, drive the development of new business in the market, and provide technical advice across disciplines
• Building strong networks within the firm to spot and capitalise on opportunities to get involved in projects that others are leading across a number of different business units and sectors
• Identifying and discussing key issues with our clients to identify potential opportunities
• Responsibility for a majority of day to day client communications
• Responsibility to shape and deliver various projects that exceed the expectations of our clients and our own assignment quality criteria
• Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
• Responsibility for management of engagement financials
• Helping to grow and develop our team through hands on training and coaching

The role

The successful candidates will be joining a fast growing Salesforce.com team which works across industries on strategy, transaction services, Chief Information Office (CIO) and Chief Customer Officer (CCO) advisory and delivery types of engagements. These candidates are likely to have a solution architecture background in Salesforce.com and other CRM platform from the following Oracle/Siebel/Fusion CRM; MS Dynamics CRM and SAP CRM, and now wish to build further on their Salesforce skills and expertise.

The essentials

The role requires in depth understanding of the following:

• Salesforce data models and data structures
• Salesforce offerings, including licensing options
• Deployment management and software delivery lifecycle
• Salesforce architecture best practice
• Recognised as a trusted adviser, with a track record of creating successful technology solutions that support the organisational strategic vision and goals;
• A confident written and verbal communicator, able to clearly explain digital ideas to non-technical audiences, and work effectively with non-technical colleagues and business executives;
• An inspirational leader, used to managing teams of consultants, analysts, technologists and third party suppliers to develop detailed solutions, costs, timescales and methods for delivery of technology solutions;
• Seasoned at successfully managing the sourcing and selection process for third-party software and other technology components and services, as required to enable delivery of digital transformation solutions;

To do the job well, you should be/have

• Majority of related experience gained in Industrial Products & Services
• Ideally educated to Degree level or equivalent, we are open to strong candidates from all relevant educational backgrounds but ideally from a technology, science, engineering or business
• background;Consulting experience in both business development and engagement delivery, gained with a leading professional services or systems integration firm;
• Expert knowledge and understanding of digital trends and challenges across industries, gained through project experience, contribution to thought leadership, articles, client recommendation, etc.
• Proven experience in providing technical leadership on complex (e.g. multi-national), digital and front-office transformation initiatives, managing mixed technical teams to deliver the work;
• Demonstrable track record of helping to shape successful business development of digital and other ‘front office’ business transformation initiatives.

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

To apply, please visit our website via the button below.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

A career in our Merger and Acquisition Integration practice, within Data and Analytics Technology services, will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. You’ll make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge.

Our team helps our clients undergoing post deal integration turn complex data into actionable business intelligence. As part of the team, you'll help with data analytics, modelling, benchmarking, and visualisation.

Responsibilities

As a Senior Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

• Proactively assist in the management of several clients, while reporting to Managers and above
• Train and lead staff
• Establish effective working relationships directly with clients
• Contribute to the development of your own and team's technical acumen
• Keep up to date with local and national business and economic issues
• Be actively involved in business development activities to help identify and research opportunities on new/existing clients
• Continue to develop internal relationships and your PwC brand

About the team

Our Delivering Deal Value (DDV) team, within Consulting, assists both Corporate and Private Equity (PE) clients in a wide range of business critical operational and transformational challenges, driven by Merger and Acquisition (M&A) activity. We advise our clients on deals with values ranging from £50 million to over £5 billion. DDV is now a core team of over 120 specialists across a number of key industry sectors.

We are currently recruiting for a Senior Associate for our Mergers & Acquisition Integration team.

This individual will ideally have:

• Experience in working on a previous M&A integration/ business transformation project
• Project Management and financial analysis experience
• Exposure to M&A and an understanding of deals
• Experience of organisational change and change management

The successful candidate will be a self-starter, able to work autonomously and operate on own initiative. They will be required to work across a number of industries on a variety of projects with colleagues at all levels.

Whilst primarily London based, our deal involvement is global in nature and candidates must be prepared to travel widely and frequently as and when required.

About the role

DDV focuses on providing support for potential/actual transactions and assists clients in all operational aspects of the transaction, pre and post completion. Our M&A Integration team specifically provides services in:

• Integration strategy
• Synergy development and review
• Day 1 and 100 day planning
• Target operating model design
• Change management and culture integration
• Integration Management Office

As part of the transaction process, the team develops a rapid understanding of the target/client business in order to quickly assimilate the key operational issues, synergies, risks and upsides around an integration. The M&A integration team mostly work on the buyside in close collaboration with clients in an advisory role but can also produce clear, written reports articulating our findings for any purchaser.

As well as consulting expertise, our team members have considerable industry experience in running businesses and implementing change. Due to continued success and increased demand for our services, DDV is seeking to enhance this team via select, high calibre appointments.

Skills and experience

Essential skills

• Strong interpersonal and leadership skills
• Good verbal and written communications skills
• Experience in business ‘change’ projects
• An ability to understand a business problem and ‘read’ a business/process
• A demonstrated ability to operate on your own initiative

Desirable skills

• A comfort around financial analysis and understanding of value drivers
• Knowledge of deals, which might include mergers & acquisitions, synergy reviews and carve-outs
• Degree, MBA or other relevant qualification
• Comfort and ability on producing material for Steering Committee/ Board level meetings
• Language skills (oral and written)
• Experience in a multi-territory environment

Consulting

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

A career in our Merger and Acquisition Integration practice, within Data and Analytics Technology services, will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. You’ll make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge.

Our team helps our clients undergoing post deal integration turn complex data into actionable business intelligence. As part of the team, you'll help with data analytics, modelling, benchmarking, and visualisation.

Responsibilities

As a Senior Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

• Proactively assist in the management of several clients, while reporting to Managers and above
• Train and lead staff
• Establish effective working relationships directly with clients
• Contribute to the development of your own and team's technical acumen
• Keep up to date with local and national business and economic issues
• Be actively involved in business development activities to help identify and research opportunities on new/existing clients
• Continue to develop internal relationships and your PwC brand

About the team

Our Delivering Deal Value (DDV) team, within Consulting, assists both Corporate and Private Equity (PE) clients in a wide range of business critical operational and transformational challenges, driven by Merger and Acquisition (M&A) activity. We advise our clients on deals with values ranging from £50 million to over £5 billion. DDV is now a core team of over 120 specialists across a number of key industry sectors.

We are currently recruiting for a Senior Associate for our Mergers & Acquisition Integration team.

This individual will ideally have:

• Experience in working on a previous M&A integration/ business transformation project
• Project Management and financial analysis experience
• Exposure to M&A and an understanding of deals
• Experience of organisational change and change management

The successful candidate will be a self-starter, able to work autonomously and operate on own initiative. They will be required to work across a number of industries on a variety of projects with colleagues at all levels.

Whilst primarily London based, our deal involvement is global in nature and candidates must be prepared to travel widely and frequently as and when required.

About the role

DDV focuses on providing support for potential/actual transactions and assists clients in all operational aspects of the transaction, pre and post completion. Our M&A Integration team specifically provides services in:

• Integration strategy
• Synergy development and review
• Day 1 and 100 day planning
• Target operating model design
• Change management and culture integration
• Integration Management Office

As part of the transaction process, the team develops a rapid understanding of the target/client business in order to quickly assimilate the key operational issues, synergies, risks and upsides around an integration. The M&A integration team mostly work on the buyside in close collaboration with clients in an advisory role but can also produce clear, written reports articulating our findings for any purchaser.

As well as consulting expertise, our team members have considerable industry experience in running businesses and implementing change. Due to continued success and increased demand for our services, DDV is seeking to enhance this team via select, high calibre appointments.

Skills and experience

Essential skills

• Strong interpersonal and leadership skills
• Good verbal and written communications skills
• Experience in business ‘change’ projects
• An ability to understand a business problem and ‘read’ a business/process
• A demonstrated ability to operate on your own initiative

Desirable skills

• A comfort around financial analysis and understanding of value drivers
• Knowledge of deals, which might include mergers & acquisitions, synergy reviews and carve-outs
• Degree, MBA or other relevant qualification
• Comfort and ability on producing material for Steering Committee/ Board level meetings
• Language skills (oral and written)
• Experience in a multi-territory environment

Consulting

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

About the team

Delivering Deal Value (DDV) is a market leading team that assists Corporate and Private Equity (PE) clients in a wide range of high impact business situations. The majority of our work is in the Mergers and Acquisitions (M&A) space, with a focus on the operations and IT challenges both pre and post deal. We help clients achieve maximum value on their deal transactions by solving transformational and complex challenges. The M&A Deals we work on range in size from £50m to over £5bn and our clients include the most well-known brands and businesses in the world.

The Financial Services sector team within DDV provides M&A advice and support to insurers, banks, asset managers, payments providers, fintech firms, hedge funds and other financial services players. We are looking for excellent candidates to join the current team of 25 dynamic and friendly people who have a wide range of backgrounds and disciplines.

We recruit proactively from industry, consulting, private equity and audit to create a great blend of experience on each project. This blend of backgrounds helps us learn from each other and stay at the top of the market delivering fantastic results for our clients on landmark deals.

About the role

You will identify, plan, shape and support the creation of lasting value for our financial services and private equity clients as they undergo mergers, acquisitions and disposals. We work across the deal life cycle, from identifying value creation opportunities and conducting due diligence, to executing carve out and integration programs, realising synergies and creating value for our clients.

A career in the DDV team is a unique and rewarding challenge. The work is at the front of our client’s strategic agenda, often complex and done under tight deadlines. As a result, there are extraordinary opportunities for personal growth, learning new skills and career development.

Whilst the team is London based, deal activity is global, therefore projects can involve travel at short notice.

Your responsibilities

As a Manager, you will work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution.

The Manager role is a leadership role at project level. As such, you will be expected to take on a leading role on engagements and management of project team members within 6-12 months and contribute to business development efforts where possible alongside your project responsibilities.

Specific responsibilities include but are not limited to:

• Proactively assist in the management of a portfolio of clients
• Develop strategies to solve complex technical challenges
• Assist in the management and delivering of large projects
• Train, coach, and supervise junior staff
• Oversee the financial management of client projects
• Be actively involved in business development activities to help identify and win opportunities to work with new/existing clients
• Contribute to the development of your own and team's technical skills
• Develop a strong internal network within PwC
• Keep up to date with industry news and developments

There are plenty of opportunities to build your personal and professional networks. Consulting is a relationship industry after all. We have weekly team newsletters, monthly team meetings and monthly socials, together with an annual away day. The team is a collaborative and supportive environment with lots of chances to socialise across our team and the wider business.

Who we are looking for- Professional experience

• Experience of working in a consulting role in financial services, or a transformation role in industry, ideally banking or insurance
• Experienced in M&A, synergy, integration and/or carve-out, and/or on change projects, restructuring or business improvement
• Demonstrated ability to quickly assess the performance of a business (or elements of it) and outline improvement opportunities based upon limited information and/or interactions with senior management
• Ability to quickly understand large amounts of information and draw out hypotheses and key messages
• Extensive experience around IT and operational analysis to understand business processes, their associated costs and potential issues as well as opportunities for improvement
• The ability to understand the impact of IT on commercial, financial and operational aspects of a business, ideally in the context of a transaction
• Awareness of common IT application systems and infrastructure in one or more financial services sub-sectors
• Knowledge of the key issues and challenges currently facing the financial services sector

Also -

• We work hard together, so we hire people who treat their colleagues well, who are not hierarchical and enjoy creating a happy culture even when under pressure
• Extremely comfortable around C-suite or senior stakeholders, as most of our work is done at this level; you don’t need to be an extrovert, but confidence definitely helps
• Comfortable with uncertainty and ambiguity in a project environment, and excited by the idea that you may not know what country you will be in next week
• Extremely handy with Excel and PowerPoint. Much of our work involves detailed analysis and report writing, so it is critical you can work with these tools
• Naturally curious; we love people who can apply logic and problem solving to difficult business problems

Nice to have

• MBA or other business management qualification
• Other post-graduate or accounting qualifications are welcome

Consulting

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

About the team

Delivering Deal Value (DDV) is a market leading team that assists Corporate and Private Equity (PE) clients in a wide range of high impact business situations. The majority of our work is in the Mergers and Acquisitions (M&A) space, with a focus on the operations and IT challenges both pre and post deal. We help clients achieve maximum value on their deal transactions by solving transformational and complex challenges. The M&A Deals we work on range in size from £50m to over £5bn and our clients include the most well-known brands and businesses in the world.

The Financial Services sector team within DDV provides M&A advice and support to insurers, banks, asset managers, payments providers, fintech firms, hedge funds and other financial services players. We are looking for excellent candidates to join the current team of 25 dynamic and friendly people who have a wide range of backgrounds and disciplines.

We recruit proactively from industry, consulting, private equity and audit to create a great blend of experience on each project. This blend of backgrounds helps us learn from each other and stay at the top of the market delivering fantastic results for our clients on landmark deals.

About the role

You will identify, plan, shape and support the creation of lasting value for our financial services and private equity clients as they undergo mergers, acquisitions and disposals. We work across the deal life cycle, from identifying value creation opportunities and conducting due diligence, to executing carve out and integration programs, realising synergies and creating value for our clients.

A career in the DDV team is a unique and rewarding challenge. The work is at the front of our client’s strategic agenda, often complex and done under tight deadlines. As a result, there are extraordinary opportunities for personal growth, learning new skills and career development.

Whilst the team is London based, deal activity is global, therefore projects can involve travel at short notice.

Your responsibilities

As a Manager, you will work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution.

The Manager role is a leadership role at project level. As such, you will be expected to take on a leading role on engagements and management of project team members within 6-12 months and contribute to business development efforts where possible alongside your project responsibilities.

Specific responsibilities include but are not limited to:

• Proactively assist in the management of a portfolio of clients
• Develop strategies to solve complex technical challenges
• Assist in the management and delivering of large projects
• Train, coach, and supervise junior staff
• Oversee the financial management of client projects
• Be actively involved in business development activities to help identify and win opportunities to work with new/existing clients
• Contribute to the development of your own and team's technical skills
• Develop a strong internal network within PwC
• Keep up to date with industry news and developments

There are plenty of opportunities to build your personal and professional networks. Consulting is a relationship industry after all. We have weekly team newsletters, monthly team meetings and monthly socials, together with an annual away day. The team is a collaborative and supportive environment with lots of chances to socialise across our team and the wider business.

Who we are looking for- Professional experience

• Experience of working in a consulting role in financial services, or a transformation role in industry, ideally banking or insurance
• Experienced in M&A, synergy, integration and/or carve-out, and/or on change projects, restructuring or business improvement
• Demonstrated ability to quickly assess the performance of a business (or elements of it) and outline improvement opportunities based upon limited information and/or interactions with senior management
• Ability to quickly understand large amounts of information and draw out hypotheses and key messages
• Extensive experience around IT and operational analysis to understand business processes, their associated costs and potential issues as well as opportunities for improvement
• The ability to understand the impact of IT on commercial, financial and operational aspects of a business, ideally in the context of a transaction
• Awareness of common IT application systems and infrastructure in one or more financial services sub-sectors
• Knowledge of the key issues and challenges currently facing the financial services sector

Also -

• We work hard together, so we hire people who treat their colleagues well, who are not hierarchical and enjoy creating a happy culture even when under pressure
• Extremely comfortable around C-suite or senior stakeholders, as most of our work is done at this level; you don’t need to be an extrovert, but confidence definitely helps
• Comfortable with uncertainty and ambiguity in a project environment, and excited by the idea that you may not know what country you will be in next week
• Extremely handy with Excel and PowerPoint. Much of our work involves detailed analysis and report writing, so it is critical you can work with these tools
• Naturally curious; we love people who can apply logic and problem solving to difficult business problems

Nice to have

• MBA or other business management qualification
• Other post-graduate or accounting qualifications are welcome

Consulting

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

PwC Operate delivers operational and managed services solutions to clients across a range of situations often associated with their regulatory, risk and/or compliance agendas. We bring together regulatory insight, highly skilled operational resource and an unrivalled technology offering to provide a high quality and cost effective solution to operational delivery challenges. Our capabilities stretch across a number of business pillars including Financial Crime Operations, Compliance Operations, Augment and Customer Management. We have almost 1,400 people located in our purpose built, secure delivery centre in Belfast; across our regional offices in London, Manchester and Edinburgh; and on a range of client sites.

About the role

PwC Operate is seeking Technology Associates to join our rapidly growing Technology team based in Belfast. Our Technology team is dedicated to researching, developing, testing, implementing and supporting innovative technology solutions for the wider PwC organisation and its clients and stakeholders.

Initially we’re seeking passionate technology generalists with a solid base set of skills around data, business processes, management reporting and a desire to learn and improve.

Curiosity is essential with some knowledge and interest in the areas where technology is changing. A good understanding of what current best practice in delivering technology projects is and how we may leverage things like cloud, DevOps, API’s and agile and testing.

Requirements

• Strong logical reasoning, attention to detail and problem-solving skills.
• Degree qualification preferably STEM subject or equivalent or demonstrable industry experience (min 1-2 years)
• Technically minded, with knowledge of PC functions (e.g. hardware components, networks) and software skills (e.g. various operating systems).

Where will the role be based?

This unique opportunity is in a highly accessible location, only a short walk from Lanyon Place train station. PwC are also excited to be moving to our brand new purpose built office, Merchant Square, in Belfast City Centre around June 2020. This office will have state of the art technology facilities and innovative working spaces to encourage creativity and collaboration.

What is in it for you?

This role is a rare opportunity to help shape the way PwC Operate develop and support their growing technology infrastructure with the chance to gain valuable experience in an agile software development environment. There will be a lot of opportunities for exposure to our firmwide technology network and potential to develop into a role in one of our many growing technology functions throughout PwC.

If you are looking for a role that offers excellent benefits and career progression within one of the largest professional services firms in the world as well as a dynamic and upbeat working environment then please apply for immediate consideration.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

To apply, please visit our website via the button below.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

PwC Operate delivers operational and managed services solutions to clients across a range of situations often associated with their regulatory, risk and/or compliance agendas. We bring together regulatory insight, highly skilled operational resource and an unrivalled technology offering to provide a high quality and cost effective solution to operational delivery challenges. Our capabilities stretch across a number of business pillars including Financial Crime Operations, Compliance Operations, Augment and Customer Management. We have almost 1,400 people located in our purpose built, secure delivery centre in Belfast; across our regional offices in London, Manchester and Edinburgh; and on a range of client sites.

About the role

PwC Operate is seeking Technology Associates to join our rapidly growing Technology team based in Belfast. Our Technology team is dedicated to researching, developing, testing, implementing and supporting innovative technology solutions for the wider PwC organisation and its clients and stakeholders.

Initially we’re seeking passionate technology generalists with a solid base set of skills around data, business processes, management reporting and a desire to learn and improve.

Curiosity is essential with some knowledge and interest in the areas where technology is changing. A good understanding of what current best practice in delivering technology projects is and how we may leverage things like cloud, DevOps, API’s and agile and testing.

Requirements

• Strong logical reasoning, attention to detail and problem-solving skills.
• Degree qualification preferably STEM subject or equivalent or demonstrable industry experience (min 1-2 years)
• Technically minded, with knowledge of PC functions (e.g. hardware components, networks) and software skills (e.g. various operating systems).

Where will the role be based?

This unique opportunity is in a highly accessible location, only a short walk from Lanyon Place train station. PwC are also excited to be moving to our brand new purpose built office, Merchant Square, in Belfast City Centre around June 2020. This office will have state of the art technology facilities and innovative working spaces to encourage creativity and collaboration.

What is in it for you?

This role is a rare opportunity to help shape the way PwC Operate develop and support their growing technology infrastructure with the chance to gain valuable experience in an agile software development environment. There will be a lot of opportunities for exposure to our firmwide technology network and potential to develop into a role in one of our many growing technology functions throughout PwC.

If you are looking for a role that offers excellent benefits and career progression within one of the largest professional services firms in the world as well as a dynamic and upbeat working environment then please apply for immediate consideration.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

To apply, please visit our website via the button below.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity