An exciting opportunity to work in a dynamic environment and one of the largest professional services firms worldwide.

The role will be performed within the Reporting & Analytics pillar of Network Operations function, reporting to Analytics & Data Solutions Lead. Reporting & Analytics pillar has strong collaboration between the business and technical teams, driving innovation, an agile mind-set and a hands-on approach to all aspects of analytic application design; business requirements, analytics delivery, implementation, deployment and transition to business as usual service.

The Role

The role is responsible for the development and maintenance of Advanced Analytics capabilities, taking the ownership of cross domain/functional global insights (CRM, Human Capital, Engagement and Finance) to support the Network Operations strategic and operational decisions.

The role holder will explore and leverage the Business Operations data across business domains to deliver data solutions and analytic applications that add value to the Network Operations decision-making processes.

Works in collaboration with the Global Data Operations team (part of the Global Chief Data Office - GCDO), to capture, organize, govern and refresh the data required for serving the Analytics applications and ad-hoc insight delivery needs.

Manages the internal stakeholder expectations, coordinates the technical delivery of solution components, assures the efficiency and scalability of the applications developed by the off-shore service delivery teams and monitors and measures the services received against the SLAs.

Responsibilities/Duties

Business as Usual Service Delivery:

• Manage the service demands and liaise with business stakeholders to verify analytic and insight needs and eliminate ambiguity.

• Manage Stakeholder expectations by providing achievable timelines for outputs and ensuring stakeholder satisfaction with results.

• Actively solicit stakeholder feedback for improving the Analytics services.

• Propose appropriate recommendations for service, process and application improvements and optimization needs based on user/stakeholder feedback.

• Promote the use of Self-Served analytics and insights delivered via the QlikView, Tableau, Power BI applications/tools)

• Be part of the CoE for Reporting & Analytics services and assist the Self-Service users, providing guidance on the applications served.

• Deliver and maintain the standards/principles, and advocate the best practice use of the Self-Service capabilities to ensure the consistency of delivered insights.

• Liaise with the relevant service teams (e.g. IT, SDC, GCDO ) to resolve any system availability and performance issues.

• Assure the Quality, Accuracy and Security of any outputs prior to sign-off and release.

• Ensure all outputs include the terms & conditions clauses.

Application / Project Delivery:

• Explore the Business Operations data and proactively identify opportunities for innovation and application of advanced Analytics capabilities to deliver data-centric business insights that support business decisions.

• Facilitate resolution of complexities and simplification of solution options by bringing together business and technical SMEs, Solution Architects and other relevant resources.

• Manage the delivery of Proof of Concept projects and work with the Analytics and Data Solutions Lead to formulate the business case for any new and innovative products and applications.

• Work with Analytics & Data Solutions Lead to formulate the product roadmap and the at scale implementation strategy.

• Manage the transition of implemented products and applications into business as usual service.

Skills & Knowledge

• Management of Analytics resources to support simultaneous business demands whilst meeting deadlines in a fast-paced, constantly changing environment

• Proven ability to solve problems, handle conflicts, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions quickly and in detail

• Ability to establish strong working relationships with other dependent functions and departments.

• Strong written and verbal communication, presentation, and technical writing skills

• Knowledge and experience working with Databases, BI tools and visualization tools (e.g. SQL, QlikView, Power BI, Tableau, Alteryx etc.)

• Familiarity with Financial Services and Management Consulting industries

• Knowledge of working with large data sets performing data analysis, data visualization, data mining, and data cleansing/transformation/processing

Education (desirable)

• Educated to Degree level - Information Systems and/or Business Intelligence disciplines.

Experience

• Extensive Design/Development experience of Analytic solutions

• Experience with direct supervision of on/off-shore delivery teams and complex BI project lead experience

• Proven experience of delivering data-driven, cross domain, cross functional strategic, tactical and operational insights, ideally in a financial services or professional services business environment.

• Experience working as part of a Reporting & Analytics team using BI tools (e.g. Oracle, SAS, Power BI, QlikView, Tableau etc.)

• Experience working with database developers and data engineers to ensure the data points are optimally tuned and structured for advanced analytic applications.

• Experience using open source data to enrich analytic outputs.

• Experience working in a Global business environment.

• Experience designing or working with relational and dimensional models and Analytical data marts/cubes (e.g. OLAP cubes)

• Experience working with ERP, CRM, Finance and HC/HR products in a global environment

Key Stakeholders

Internal:

• Global Network Operations

• Global Clients & Industries

• Global Finance Operations

• Global Data Governance/Operations (part of Global CDO)

External:

• Other Lines of Services

• Client Relationship Partners

• Offshore IT teams

An exciting opportunity to work in a dynamic environment and one of the largest professional services firms worldwide.

The role will be performed within the Reporting & Analytics pillar of Network Operations function, reporting to Analytics & Data Solutions Lead. Reporting & Analytics pillar has strong collaboration between the business and technical teams, driving innovation, an agile mind-set and a hands-on approach to all aspects of analytic application design; business requirements, analytics delivery, implementation, deployment and transition to business as usual service.

The Role

The role is responsible for the development and maintenance of Advanced Analytics capabilities, taking the ownership of cross domain/functional global insights (CRM, Human Capital, Engagement and Finance) to support the Network Operations strategic and operational decisions.

The role holder will explore and leverage the Business Operations data across business domains to deliver data solutions and analytic applications that add value to the Network Operations decision-making processes.

Works in collaboration with the Global Data Operations team (part of the Global Chief Data Office - GCDO), to capture, organize, govern and refresh the data required for serving the Analytics applications and ad-hoc insight delivery needs.

Manages the internal stakeholder expectations, coordinates the technical delivery of solution components, assures the efficiency and scalability of the applications developed by the off-shore service delivery teams and monitors and measures the services received against the SLAs.

Responsibilities/Duties

Business as Usual Service Delivery:

• Manage the service demands and liaise with business stakeholders to verify analytic and insight needs and eliminate ambiguity.

• Manage Stakeholder expectations by providing achievable timelines for outputs and ensuring stakeholder satisfaction with results.

• Actively solicit stakeholder feedback for improving the Analytics services.

• Propose appropriate recommendations for service, process and application improvements and optimization needs based on user/stakeholder feedback.

• Promote the use of Self-Served analytics and insights delivered via the QlikView, Tableau, Power BI applications/tools)

• Be part of the CoE for Reporting & Analytics services and assist the Self-Service users, providing guidance on the applications served.

• Deliver and maintain the standards/principles, and advocate the best practice use of the Self-Service capabilities to ensure the consistency of delivered insights.

• Liaise with the relevant service teams (e.g. IT, SDC, GCDO ) to resolve any system availability and performance issues.

• Assure the Quality, Accuracy and Security of any outputs prior to sign-off and release.

• Ensure all outputs include the terms & conditions clauses.

Application / Project Delivery:

• Explore the Business Operations data and proactively identify opportunities for innovation and application of advanced Analytics capabilities to deliver data-centric business insights that support business decisions.

• Facilitate resolution of complexities and simplification of solution options by bringing together business and technical SMEs, Solution Architects and other relevant resources.

• Manage the delivery of Proof of Concept projects and work with the Analytics and Data Solutions Lead to formulate the business case for any new and innovative products and applications.

• Work with Analytics & Data Solutions Lead to formulate the product roadmap and the at scale implementation strategy.

• Manage the transition of implemented products and applications into business as usual service.

Skills & Knowledge

• Management of Analytics resources to support simultaneous business demands whilst meeting deadlines in a fast-paced, constantly changing environment

• Proven ability to solve problems, handle conflicts, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions quickly and in detail

• Ability to establish strong working relationships with other dependent functions and departments.

• Strong written and verbal communication, presentation, and technical writing skills

• Knowledge and experience working with Databases, BI tools and visualization tools (e.g. SQL, QlikView, Power BI, Tableau, Alteryx etc.)

• Familiarity with Financial Services and Management Consulting industries

• Knowledge of working with large data sets performing data analysis, data visualization, data mining, and data cleansing/transformation/processing

Education (desirable)

• Educated to Degree level - Information Systems and/or Business Intelligence disciplines.

Experience

• Extensive Design/Development experience of Analytic solutions

• Experience with direct supervision of on/off-shore delivery teams and complex BI project lead experience

• Proven experience of delivering data-driven, cross domain, cross functional strategic, tactical and operational insights, ideally in a financial services or professional services business environment.

• Experience working as part of a Reporting & Analytics team using BI tools (e.g. Oracle, SAS, Power BI, QlikView, Tableau etc.)

• Experience working with database developers and data engineers to ensure the data points are optimally tuned and structured for advanced analytic applications.

• Experience using open source data to enrich analytic outputs.

• Experience working in a Global business environment.

• Experience designing or working with relational and dimensional models and Analytical data marts/cubes (e.g. OLAP cubes)

• Experience working with ERP, CRM, Finance and HC/HR products in a global environment

Key Stakeholders

Internal:

• Global Network Operations

• Global Clients & Industries

• Global Finance Operations

• Global Data Governance/Operations (part of Global CDO)

External:

• Other Lines of Services

• Client Relationship Partners

• Offshore IT teams

Context and purpose of role

PwC is engaged in a very large global transformation programme involving the implementation of several SaaS solutions (Workday, Salesforce, Oracle, Google) across its network of member firms. As part of this programme a master data management service called Organisational Reference Data (ORD) has been launched to master local territory data that is used throughout these systems.

This role will support providers of data to (territories) and consuming systems of the ORD service. The holder will be responsible for conducting input data checks on ORD submitted by territories, track and report issues/incidents and maintain access to ORD as requested. He/she will analyse change requests from across the network and liaise between territories and the service’s development team. In addition, this role will support the implementation team for new releases of the ORD service by gathering global requirements, creating detailed design documents, collaborating with the development team and conducting UAT testing.

Key responsibilities/duties

• Effectively communicate with various stakeholders from across PwC globally (see Key Stakeholders section below).

• Support onboarding of territories and ORD go-lives.

• Manage system access including review and approval/denial of access requests to various environments e.g. Staging, Production.

• Monitor data submissions made by territories and assist with upload errors.

• Check for data quality issues such as duplicate records, records with incomplete information and records not conforming with the prescribed syntax.

• Manage defects to ensure system issues are resolved efficiently and effectively.

• Manage incidents and requests via the global ticketing tool (ServiceNow)

• Create change requests for bug fixes via VSTS and effectively communicate with the development team.

• Develop detailed design documents, collaborate with the ORD system’s development team and conduct UAT for new system releases.

• Document operational processes and policies.

• Maintain content on the relevant PwC global intranet (Spark) sites.

Education and awareness

• Bachelor’s degree in Engineering / Computer Science / Information Systems or related fields (preferred).

• Knowledge of SQL.

• Understanding of MDM processes, tools, architecture, data quality, data integration, data modeling and mapping.

• Understanding of incident management and SLA tracking and monitoring.

• Understanding of problem management and change management.

Work experience

• Experience in data analysis and data quality using SQL and Excel.

• Experience with developing detailed design documents/technical specification (e.g. source to target documentation)

• Experience using technology platforms such as Visual Studio Team Services (VSTS), SFTP tools, Service Now.

• Experience of managing and publishing documentation and communications using Google Apps (preferred).

• Experience with dashboard reporting and Power BI (preferred)

• Experience with data modeling tools such as Enterprise Architecture Sparx

• Experience with MS SQL Server, metadata management pools, and SharePoint is a plus.

Skills

• Ability to partner with a cross-functional team, executive leadership, subject matter experts and data stewards to contribute to an overarching, holistic service management process.

• Ability to work with all territories and communicate information about the services to stakeholders across the PwC network.

• Ability to diagnose and resolve technical issues.

• Ability to propose sensible solutions to problems.

• Strong documentation management skills, analytical skills and ability to understand existing business processes.

• Strong communication skills and the ability to translate complex technical scenarios into a language understandable by non technical stakeholders.

• Able to multitask and adept at working in a fast paced work environment across remote teams.

• Excellent attention to detail and accuracy

Key stakeholders

• ORD Operational Lead

• Territory Data Stewards

• ORD project team developing new functionality / capability

• Global Controlled Vocabulary Service Manager

• People Master Data Management Service team

• PwC IT Global Service Desk

• PwC IT service managers

• PwC IT Development Team

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here www.pwc.com/uk/careers/experienced/apply

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

Context and purpose of role

PwC is engaged in a very large global transformation programme involving the implementation of several SaaS solutions (Workday, Salesforce, Oracle, Google) across its network of member firms. As part of this programme a master data management service called Organisational Reference Data (ORD) has been launched to master local territory data that is used throughout these systems.

This role will support providers of data to (territories) and consuming systems of the ORD service. The holder will be responsible for conducting input data checks on ORD submitted by territories, track and report issues/incidents and maintain access to ORD as requested. He/she will analyse change requests from across the network and liaise between territories and the service’s development team. In addition, this role will support the implementation team for new releases of the ORD service by gathering global requirements, creating detailed design documents, collaborating with the development team and conducting UAT testing.

Key responsibilities/duties

• Effectively communicate with various stakeholders from across PwC globally (see Key Stakeholders section below).

• Support onboarding of territories and ORD go-lives.

• Manage system access including review and approval/denial of access requests to various environments e.g. Staging, Production.

• Monitor data submissions made by territories and assist with upload errors.

• Check for data quality issues such as duplicate records, records with incomplete information and records not conforming with the prescribed syntax.

• Manage defects to ensure system issues are resolved efficiently and effectively.

• Manage incidents and requests via the global ticketing tool (ServiceNow)

• Create change requests for bug fixes via VSTS and effectively communicate with the development team.

• Develop detailed design documents, collaborate with the ORD system’s development team and conduct UAT for new system releases.

• Document operational processes and policies.

• Maintain content on the relevant PwC global intranet (Spark) sites.

Education and awareness

• Bachelor’s degree in Engineering / Computer Science / Information Systems or related fields (preferred).

• Knowledge of SQL.

• Understanding of MDM processes, tools, architecture, data quality, data integration, data modeling and mapping.

• Understanding of incident management and SLA tracking and monitoring.

• Understanding of problem management and change management.

Work experience

• Experience in data analysis and data quality using SQL and Excel.

• Experience with developing detailed design documents/technical specification (e.g. source to target documentation)

• Experience using technology platforms such as Visual Studio Team Services (VSTS), SFTP tools, Service Now.

• Experience of managing and publishing documentation and communications using Google Apps (preferred).

• Experience with dashboard reporting and Power BI (preferred)

• Experience with data modeling tools such as Enterprise Architecture Sparx

• Experience with MS SQL Server, metadata management pools, and SharePoint is a plus.

Skills

• Ability to partner with a cross-functional team, executive leadership, subject matter experts and data stewards to contribute to an overarching, holistic service management process.

• Ability to work with all territories and communicate information about the services to stakeholders across the PwC network.

• Ability to diagnose and resolve technical issues.

• Ability to propose sensible solutions to problems.

• Strong documentation management skills, analytical skills and ability to understand existing business processes.

• Strong communication skills and the ability to translate complex technical scenarios into a language understandable by non technical stakeholders.

• Able to multitask and adept at working in a fast paced work environment across remote teams.

• Excellent attention to detail and accuracy

Key stakeholders

• ORD Operational Lead

• Territory Data Stewards

• ORD project team developing new functionality / capability

• Global Controlled Vocabulary Service Manager

• People Master Data Management Service team

• PwC IT Global Service Desk

• PwC IT service managers

• PwC IT Development Team

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here www.pwc.com/uk/careers/experienced/apply

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

Transfer Pricing Managers

• Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above
• Be involved in the financial management of clients
• Be actively involved in business development activities to help identify and research opportunities on new/existing clients
• Undertaking transfer pricing planning and pricing implementation
• Involvement and coordination of European and global transfer pricing engagements working with specialists across our global network
• Supporting companies through all elements of business change and value chain transformation (e.g. transfer of manufacturing to low cost jurisdictions, implementation of centralised or principal structures),
• Preparation and negotiation of Advance Pricing Agreements on behalf of clients;
• Assisting clients with tax audits from HMRC and transfer pricing defence strategies; and preparation of transfer pricing documentation for planning or compliance purposes (including statistical analysis)
• Contribute to the development of your own and team's technical acumen
• Develop strategies to solve complex technical challenges
• Assist in the management and delivering of large projects
• Train, coach, and supervise staff
• Keep up to date with local and national business and economic issues
• Continue to develop internal relationships and your PwC brand

• A track record of delivering quality work for clients; demonstrating an understanding of the client's business and relevant professional standards and maintaining respectful client relationships.
• Extensive experience of advising multinational clients on transfer pricing. Wider experience of other corporate tax or related international issues would also be an advantage.
• Proactively managing a portfolio of clients and projects including all aspects of financial and risk management.
• Contributing to the development of personal and team knowledge.
• Building business through targeting (internal and external).
• Experience in building internal and external relationships and networks.
• An ability to plan and deliver work against tight deadlines.
• Developed communication skills, specifically in negotiating with and influencing others.
• A track record of providing meaningful feedback to help others improve and develop.
• An ability to take advantage of new opportunities for learning, sharing new knowledge; being intellectually agile and able to think creatively.
• An ability to collect and utilise current, role-relevant business and industry trend information.
• An ability to promptly address problems and maintain professional standards.

Transfer Pricing Managers

• Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above
• Be involved in the financial management of clients
• Be actively involved in business development activities to help identify and research opportunities on new/existing clients
• Undertaking transfer pricing planning and pricing implementation
• Involvement and coordination of European and global transfer pricing engagements working with specialists across our global network
• Supporting companies through all elements of business change and value chain transformation (e.g. transfer of manufacturing to low cost jurisdictions, implementation of centralised or principal structures),
• Preparation and negotiation of Advance Pricing Agreements on behalf of clients;
• Assisting clients with tax audits from HMRC and transfer pricing defence strategies; and preparation of transfer pricing documentation for planning or compliance purposes (including statistical analysis)
• Contribute to the development of your own and team's technical acumen
• Develop strategies to solve complex technical challenges
• Assist in the management and delivering of large projects
• Train, coach, and supervise staff
• Keep up to date with local and national business and economic issues
• Continue to develop internal relationships and your PwC brand

• A track record of delivering quality work for clients; demonstrating an understanding of the client's business and relevant professional standards and maintaining respectful client relationships.
• Extensive experience of advising multinational clients on transfer pricing. Wider experience of other corporate tax or related international issues would also be an advantage.
• Proactively managing a portfolio of clients and projects including all aspects of financial and risk management.
• Contributing to the development of personal and team knowledge.
• Building business through targeting (internal and external).
• Experience in building internal and external relationships and networks.
• An ability to plan and deliver work against tight deadlines.
• Developed communication skills, specifically in negotiating with and influencing others.
• A track record of providing meaningful feedback to help others improve and develop.
• An ability to take advantage of new opportunities for learning, sharing new knowledge; being intellectually agile and able to think creatively.
• An ability to collect and utilise current, role-relevant business and industry trend information.
• An ability to promptly address problems and maintain professional standards.

About the Team

The Deals business at PricewaterhouseCoopers LLP is comprised of Business Recovery Services, Corporate Finance, Forensics Services and Transaction Services. The Deals Risk & Quality (“R&Q”) team is a dynamic team that operates in the Deals fast-paced and exciting transaction-oriented business environment. The Deals R&Q team’s primary purpose is to provide trusted advisor risk and quality advice to the Deals business in order to help client-facing teams effectively manage and mitigate legal, regulatory and reputational risk.

Who we are looking for

About the Team

The Deals business at PricewaterhouseCoopers LLP is comprised of Business Recovery Services, Corporate Finance, Forensics Services and Transaction Services. The Deals Risk & Quality (“R&Q”) team is a dynamic team that operates in the Deals fast-paced and exciting transaction-oriented business environment. The Deals R&Q team’s primary purpose is to provide trusted advisor risk and quality advice to the Deals business in order to help client-facing teams effectively manage and mitigate legal, regulatory and reputational risk.

Who we are looking for