FM Helpdesk Co-ordinator

What you will do
The core role of the coordinator will be to deliver a cradle to grave customer experience and services for National FM companies.

How you will do it
*To deliver an extremely professional, efficient and accurate customer service to our Facilities Management Companies.
*Support account managers to develop strong relationships with FM customers.
*Call receipt and dispatch of engineers to break fixes.
*Planning and site liaison for RIs / PPMs
*Generate accurate billing in line with customer pricing matrices
*Annual re-occurring revenue invoicing including communication with customer to gain purchase orders.

What we look for
Required
*Experience of having worked in a results driven customer service environment.
*Computer literate.
*Customer orientated
*Fluency in English language (both verbal and written).
*Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach.
*Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action.
*Ability to remain forceful when others become pessimistic or when dealing with new and unexpected situations.

Preferred
*Experience of billing / invoicing (extremely desirable).
*Ability to build strong relationships and influence others.
*Experience of security industry (desirable but not essential).
*Excellent communication and interpersonal skills.
*Innovative and creative, able to remain confident when dealing with negative situations and come up with imaginative solutions to difficult problems.

FM Helpdesk Co-ordinator

What you will do
The core role of the coordinator will be to deliver a cradle to grave customer experience and services for National FM companies.

How you will do it
*To deliver an extremely professional, efficient and accurate customer service to our Facilities Management Companies.
*Support account managers to develop strong relationships with FM customers.
*Call receipt and dispatch of engineers to break fixes.
*Planning and site liaison for RIs / PPMs
*Generate accurate billing in line with customer pricing matrices
*Annual re-occurring revenue invoicing including communication with customer to gain purchase orders.

What we look for
Required
*Experience of having worked in a results driven customer service environment.
*Computer literate.
*Customer orientated
*Fluency in English language (both verbal and written).
*Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach.
*Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action.
*Ability to remain forceful when others become pessimistic or when dealing with new and unexpected situations.

Preferred
*Experience of billing / invoicing (extremely desirable).
*Ability to build strong relationships and influence others.
*Experience of security industry (desirable but not essential).
*Excellent communication and interpersonal skills.
*Innovative and creative, able to remain confident when dealing with negative situations and come up with imaginative solutions to difficult problems.

*No parking due to central location*

Our client is recruiting for a Systems Analyst to join their team. The ideal candidate would have an understanding in pensions.

About the role

• Enhancing our Web Services to our clients and members is a HIGH profile project within and is one of the key projects to be delivered in 2020
• We want to develop a market leading proposition around providing information to these members
• This information will sometimes be scheme wide - messages and content that apply to all members - and sometimes member specific (information on their individual pensions savings and benefits)
• All of this will be delivered by a website - which we are calling 'the member portal'
• The project lifecycle is from conceptual ideas to an implemented solution
• The successful candidate will be enthusiastic and ambitious, with a real desire to help us deliver a market-leading web technology solutions (agnostic in nature) to our clients and their members.
• The candidate will be part of a small focused team of specialists from a range of functions/businesses, including our Business Services Group, to deliver innovative and leading edge technology solutions that provide our clients with new approaches to help educate and engage with scheme members, Trustees and sponsors.
• This role provides the successful candidate with a range of excellent opportunities to develop their analytical skills and experience whilst interacting with senior representatives across the Group to develop and deliver the web and digital vision being set by the management team. On a day to day basis they will work alongside the Business Service Group and client leads across the Group to ensure that the new technology aligns with our existing platforms and that the solutions meet the needs of our clients and prospects.
• Important aspects of the role will include manipulating data, writing data extraction scripts, creating 'dummy' data/calculation results to support the modelling and calculation capabilities that we develop. Other attributes will include working with the business requirements developed for the project and documenting technical aspects of the architecture.
• To assist in the UAT of newly developed functionality is also a key part of the role.
• As a senior analyst you will be expected to provide support and guidance to the project and any less experienced analysts involved.
• Working with the project team to create required data sets to support the key functionality within the new web portal. Manipulation of pension's data sets and the ability to create and map data to a common data format is going to be key aspect of this role. Familiarity with ETL processes and design is therefore critical and applicants should be familiar with SQL and SSIS.
• Throughout the project the Senior Systems Analyst is going to be responsible for the review of all data required to support the functionality and creating the necessary data extracts from a variety of data sources to support the work.
• Technical documentation, analytical reporting and supporting the User Acceptance Testing (UAT) should be expected.
• Data sets, derived from the calculation engines of our Administration platform's calculations routines, will need augmented for modelling functionality. Working from calculation specifications applicants should be familiar with Excel in order to generate any additional calculated values that are required in our datasets.

Skills and Knowledge

Essential

• Well organised and positive attitude with the ability to plan, prioritise and effectively manage their work.
• Good interpersonal skills.
• Excellent problem solving, organisational and planning skills.
• Ability to work well under pressure, across multiple workstreams; delivering to time and quality standards.
• Good oral and written communication skills, able to present technical matters to potential non-technical users.
• Produces consistent and high-quality results.
• Understanding of defined benefit and defined contribution pensions data.
• Strong ability to manipulate and analyse data.
• Able to follow instructions, procedures and assimilate information quickly in a consistent manner.
• Liaising with the Business and the Business Analysts to take the requirements and turn them into deliverable solutions.
• Creating data and calculation specifications, in terms of explaining to the users what is required, test case selection and ensuring the finished specification is "fit for purpose".
• Have worked with pension products and data across a number of systems and platforms.
• IT proficient, in particular SQL and Excel
• Proficient knowledge in benefit structures and calculation requirements for DB, DC and Hybrid pension schemes is desirable.

Desirable

• Experience of being involved in projects that have developed web sites and web site content.
• Experience in some of our core pension administration systems (PenScope, Compendia, Altair and Profund) would be preferable.
• Experience of working directly with clients and business representatives to evaluate their requirements and develop solutions.
• Experience of working with suppliers to ensure consistency on interconnected deliverables.
• Understanding of Application Programming Interface (API) is desirable.

*No parking due to central location*

Our client is recruiting for a Systems Analyst to join their team. The ideal candidate would have an understanding in pensions.

About the role

• Enhancing our Web Services to our clients and members is a HIGH profile project within and is one of the key projects to be delivered in 2020
• We want to develop a market leading proposition around providing information to these members
• This information will sometimes be scheme wide - messages and content that apply to all members - and sometimes member specific (information on their individual pensions savings and benefits)
• All of this will be delivered by a website - which we are calling 'the member portal'
• The project lifecycle is from conceptual ideas to an implemented solution
• The successful candidate will be enthusiastic and ambitious, with a real desire to help us deliver a market-leading web technology solutions (agnostic in nature) to our clients and their members.
• The candidate will be part of a small focused team of specialists from a range of functions/businesses, including our Business Services Group, to deliver innovative and leading edge technology solutions that provide our clients with new approaches to help educate and engage with scheme members, Trustees and sponsors.
• This role provides the successful candidate with a range of excellent opportunities to develop their analytical skills and experience whilst interacting with senior representatives across the Group to develop and deliver the web and digital vision being set by the management team. On a day to day basis they will work alongside the Business Service Group and client leads across the Group to ensure that the new technology aligns with our existing platforms and that the solutions meet the needs of our clients and prospects.
• Important aspects of the role will include manipulating data, writing data extraction scripts, creating 'dummy' data/calculation results to support the modelling and calculation capabilities that we develop. Other attributes will include working with the business requirements developed for the project and documenting technical aspects of the architecture.
• To assist in the UAT of newly developed functionality is also a key part of the role.
• As a senior analyst you will be expected to provide support and guidance to the project and any less experienced analysts involved.
• Working with the project team to create required data sets to support the key functionality within the new web portal. Manipulation of pension's data sets and the ability to create and map data to a common data format is going to be key aspect of this role. Familiarity with ETL processes and design is therefore critical and applicants should be familiar with SQL and SSIS.
• Throughout the project the Senior Systems Analyst is going to be responsible for the review of all data required to support the functionality and creating the necessary data extracts from a variety of data sources to support the work.
• Technical documentation, analytical reporting and supporting the User Acceptance Testing (UAT) should be expected.
• Data sets, derived from the calculation engines of our Administration platform's calculations routines, will need augmented for modelling functionality. Working from calculation specifications applicants should be familiar with Excel in order to generate any additional calculated values that are required in our datasets.

Skills and Knowledge

Essential

• Well organised and positive attitude with the ability to plan, prioritise and effectively manage their work.
• Good interpersonal skills.
• Excellent problem solving, organisational and planning skills.
• Ability to work well under pressure, across multiple workstreams; delivering to time and quality standards.
• Good oral and written communication skills, able to present technical matters to potential non-technical users.
• Produces consistent and high-quality results.
• Understanding of defined benefit and defined contribution pensions data.
• Strong ability to manipulate and analyse data.
• Able to follow instructions, procedures and assimilate information quickly in a consistent manner.
• Liaising with the Business and the Business Analysts to take the requirements and turn them into deliverable solutions.
• Creating data and calculation specifications, in terms of explaining to the users what is required, test case selection and ensuring the finished specification is "fit for purpose".
• Have worked with pension products and data across a number of systems and platforms.
• IT proficient, in particular SQL and Excel
• Proficient knowledge in benefit structures and calculation requirements for DB, DC and Hybrid pension schemes is desirable.

Desirable

• Experience of being involved in projects that have developed web sites and web site content.
• Experience in some of our core pension administration systems (PenScope, Compendia, Altair and Profund) would be preferable.
• Experience of working directly with clients and business representatives to evaluate their requirements and develop solutions.
• Experience of working with suppliers to ensure consistency on interconnected deliverables.
• Understanding of Application Programming Interface (API) is desirable.

2nd / 3rd Line Support Engineer - Sheffield - £27k

A global organisation in the Surveillance and Network Security industry are looking for a skilled and enthusiastic Support Engineer to join their Development Support team in their Sheffield office. The role will primarily involve managing escalated software support requests from teams based around the world, deliver high level technical support and deliver excellent customer service throughout the business. Other duties include investigating and troubleshooting complex hardware and software cases and supporting third party equipment on a project basis and

Relevant Experience includes:
*2nd and 3rd Technical Support
*Windows based Operating Systems (7 and 10, Server 2008, 2012, 2016)
*Database knowledge - SQL, IBM DB2
*Extensive networking knowledge
*Hyper-V or VMware

This role is offering circa £27k and my client is interviewing ASAP so please get in touch if you are interested. Alternatively, for further information on the role, please contact Charlotte Attwood on (phone number removed) or (url removed).

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT

Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.

2nd / 3rd Line Support Engineer - Sheffield - £27k

A global organisation in the Surveillance and Network Security industry are looking for a skilled and enthusiastic Support Engineer to join their Development Support team in their Sheffield office. The role will primarily involve managing escalated software support requests from teams based around the world, deliver high level technical support and deliver excellent customer service throughout the business. Other duties include investigating and troubleshooting complex hardware and software cases and supporting third party equipment on a project basis and

Relevant Experience includes:
*2nd and 3rd Technical Support
*Windows based Operating Systems (7 and 10, Server 2008, 2012, 2016)
*Database knowledge - SQL, IBM DB2
*Extensive networking knowledge
*Hyper-V or VMware

This role is offering circa £27k and my client is interviewing ASAP so please get in touch if you are interested. Alternatively, for further information on the role, please contact Charlotte Attwood on (phone number removed) or (url removed).

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT

Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.

This market leading provider of EPoS Software is seeking a proven Business Development Manager to actively develop new business opportunities. Utilising a consultative approach, you will be targeting end user clients in the world of hospitality and HoReCa, primarily medium to large-sized chains and large independents. You will be working with a brand-new and innovative technology... a real game-changer in the hospitality market and will get to be part of an award-winning company that is growing rapidly. APPLY NOW for more information

Job title: Business Development Manager

Industry: EPoS Software, EPoS Solutions

Location: London

Package: £30,000 - £35,000 basic salary, OTE £60,000 Uncapped, Excellent Benefits + Rapid Progression

The Role:

As a Business Development Manager you will identify and create new business opportunities, actively self-generating leads and performing the full 360' sales cycle. This role will involve selling a portfolio of EPoS Software and associated technology into the Restaurant, Hotel and Catering industry (HoReCa) and is also being embraced by other sectors including Hospitals, Education, Stadia, Airports and Supermarkets - so the opportunities are massive. Liaising with several decision makers, you will use a consultative approach and represent yourself and the company in a well presented and polished manner.

The Candidate:

The ideal Business Development Manager will have a proven track record of sales within the restaurant, hotel, Catering (HoReCa) industry, with a focus on selling software or technology. You must have a hunter mentality, with a real passion for prospecting and closing new business opportunities. You must have excellent communication, and negotiation skills. You must be passionate about the product you are selling and be well presented as a large part of the role will involve going out and meeting existing and new clients. 

The Package:

Although the salary package will be negotiable dependent on previous experience, initial indication is base salary of between £30,000 and £35,000 basic, with uncapped £60,000 OTE, plus excellent benefits. With an aggressive growth phase, this is a fantastic time to join this innovative company. With an excellent blueprint for progression, you set yourself up to rapidly move into a more senior role based upon your success. APPLY NOW for more information about this exciting new role with a real game changer in the industry

For more information on this and up to 100 other live vacancies please visit our website or call to speak to one of our highly trained consultants. h2 Recruit specialise in all sales positions including Internal Sales Executives, Business Development Executives, Business Development Manager, Sales Manager, Sales Director, Telesales and Account Management roles.

This market leading provider of EPoS Software is seeking a proven Business Development Manager to actively develop new business opportunities. Utilising a consultative approach, you will be targeting end user clients in the world of hospitality and HoReCa, primarily medium to large-sized chains and large independents. You will be working with a brand-new and innovative technology... a real game-changer in the hospitality market and will get to be part of an award-winning company that is growing rapidly. APPLY NOW for more information

Job title: Business Development Manager

Industry: EPoS Software, EPoS Solutions

Location: London

Package: £30,000 - £35,000 basic salary, OTE £60,000 Uncapped, Excellent Benefits + Rapid Progression

The Role:

As a Business Development Manager you will identify and create new business opportunities, actively self-generating leads and performing the full 360' sales cycle. This role will involve selling a portfolio of EPoS Software and associated technology into the Restaurant, Hotel and Catering industry (HoReCa) and is also being embraced by other sectors including Hospitals, Education, Stadia, Airports and Supermarkets - so the opportunities are massive. Liaising with several decision makers, you will use a consultative approach and represent yourself and the company in a well presented and polished manner.

The Candidate:

The ideal Business Development Manager will have a proven track record of sales within the restaurant, hotel, Catering (HoReCa) industry, with a focus on selling software or technology. You must have a hunter mentality, with a real passion for prospecting and closing new business opportunities. You must have excellent communication, and negotiation skills. You must be passionate about the product you are selling and be well presented as a large part of the role will involve going out and meeting existing and new clients. 

The Package:

Although the salary package will be negotiable dependent on previous experience, initial indication is base salary of between £30,000 and £35,000 basic, with uncapped £60,000 OTE, plus excellent benefits. With an aggressive growth phase, this is a fantastic time to join this innovative company. With an excellent blueprint for progression, you set yourself up to rapidly move into a more senior role based upon your success. APPLY NOW for more information about this exciting new role with a real game changer in the industry

For more information on this and up to 100 other live vacancies please visit our website or call to speak to one of our highly trained consultants. h2 Recruit specialise in all sales positions including Internal Sales Executives, Business Development Executives, Business Development Manager, Sales Manager, Sales Director, Telesales and Account Management roles.